It's fine; it's closest to me and I don't want it to close. It's only staffed 9-5, M-F. The lobby is open a little earlier and a little later, so one can check their PO box or use the glorious self-service machine. The machine that scans QR codes, BTW. There is also a secured package drop chute as well as letter slots. It is rare to not see a line here, so bring a book or something. Luckily, the Main library isn't very far away... read more

US Post Office - 9-5 - Post Offices Near Me - San Francisco, California

The lines snake out the door sometimes as there are only two clerks now when there used to be six. One day Lilly the supervisor was upset, glib, dismissive of and argumentative with me because she couldn't or wouldn't answer my question to the point of being argumentative and angry. She referred me to the postmaster Manu at 16th and Bryant, a schlep away on foot or public transport. Btw, his office number rings busy incessantly and wasn't available to talk to me in person, or he's on a perpetual break, at lunch or in a meeting In the past, the post office doors closed during lunch for apparently lack of employees. Most of us who use take our lunch breaks to post items, were shit out of luck. Lafonza Butler's office and legislative aids were no help but hopefully Alex Padilla's legislative Aide is better. I don't recommend this office at all. You'll wait on line for more than 30 minutes when only one clerk is working. The Asian clerk on the weekend asked me to get her change for a $10 last summer. Although sweet, she made me smh. read more

The people who work here are so nice and considerate. Happy this is my local post office!

They move a lot of mail and packages, but never get credit. All people do is complain, because they love to dish others read more

The absolute worst. I just sprinted to get here before closing -- 4:58 PM. Waited in line 6 minutes. The lady at the counter then refused to do anything but hand over a blank Priority Mail label for my already-packed and taped package, and wouldn't wait a single minute so I could fill it out. "We'll see you at 8 AM." You'd better hope you don't see me at 8 AM, because I'm going to have some words for you. read more

Horrible service I have had two letters stolen from me in less than a month so that says it all I have put in numerous requests for help and got no response so that is why I don't have the greatest feelings about USPS I'm thinking about sueing them read more

Lousy!! Doesn't answer their pbone. Want to find out what is causing d delay. Sent birthday cards to my grandsons in Dec 28th to Houston and they haven't received it yet. Their birthday was ystrday. read more

I've used this post office for a few years and have never had a problem. The folks that work there are always polite and professional, and the place is kept clean and tidy. If you choose to go at the busiest times then you're going to have to wait a bit, but that's every post office. Some staff members sometimes chat with the neighborhood regulars for a minute if there aren't too many people in line, but that's not a bad thing. San Franciscans don't need to be in a constant state of ultra-rush. All in all, it's a perfectly fine post office to visit. There's a tiny bit of street parking and steady flow of foot traffic outside. Check the lobby door for holiday schedules. read more

US Post Office - Exterior of Mission Post Office - Post Offices Near Me - San Francisco, California

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Countdown to my vacation and I realized that I needed to get my passport renewed. Once the tickets were booked, it was go time. No more procrastination if I wanted to be on vacation for my birthday. My dad told me the best post office to get your passport renewed was on 21st and South Van Ness. He tried a couple and finally found this one to be the best. I called to check my requirements and looked online before calling to make an appointment. No one answered, but I decided to head down and try to take care of it. When I arrived a Postal Clerk named Sancho pointed me in the right direction, forms - check. He took my passport photos on site and made copies of my Drivers license for me. I filled out everything and attached my additional documents. We sent them off Priority Mail to arrive the very next day at the Passport Agency in Philadelphia. I felt so relieved to have such a great person helping through this process. I was in and out in less than 30 minutes and relieved that now I'm on my way to an awesome vacay. YAY!!!!! read more

This place is pretty much your typical USPS experience. I've only been here about three times, but each time, the service was relatively quick. I did go around ten a.m. each time, though, so I'm not sure how relevant my experience is. They have an APC machine, which is a plus, but it was out of service two of the times I went. read more

Has always been my go to Post office with the most convenient pricing in comparable to other mailers..

Worst service in my 4 plus years of balk shipping, rudest helper Denzel at the front, told me rules are different at different USPS. It's federal not a franchise. Need to train employees better. read more

No printing also usps truck blocked my car in and had to wait 30 minutes outside made me late for work

I've always found this location to be the most efficient. Waiting in line, even during Covid, never takes too long. All of the staff here are friendly and helpful, too. read more

This place is a okay for a post office. Gets the job done. Clerks helpful and not as much attitude as the Bryant location :) true story

I like this post office everyone is friendly and nice. I wish there was a machine to do some automation for packages but I theirs great post office. read more

They never pick up the phone. They never deliver things on time. I pay overnight and I won't get my stuff for days. I have been trying to call them today since 9 and no one is answering. I paid for another overnight package guaranteed by 10:30. What do you know? It's not here. Weird.... read more

So yesterday I was talking about how the government workers I've encountered here in SF seem to be extremely nice and friendly compared to the government workers in Chicago. After what happened today, I take it back. It looks like most government workers from all over the country live up to the stereotype of being lethargic assholes. The teller I had to deal with today at this post office, a woman named Loro or Lodo or something, acted like I pissed on her children's faces upon finding out that I was hard-of-hearing and had an accent. I walked up to her counter and this conversation took place: Me: Hello! I have this passport application -- Her: What? Me: Sorry, (points to my ears) I'm deaf. (points to my passport application) I have a few questions -- Her: You can't bring that in here today. We take passport applications on Monday. Me: I know. I just have a few questions. Her: (sighing, extremely annoyed) What are they? Your questions? What? Me: Uh, I was just wondering if I could apply here in California when I'm from Illinois. Her: What? Me: I'll write it down. Do you have a pen and paper? Her: No. Me: Uh, okay.... (repeats the question slowly and clearly) Her: It doesn't matter. (looks at the next person in line and smiles) Next! Me: Uh, I have some more questions... Her: (rolls her eyes) What? Me: How much for expedited service? (Without saying anything, she points at the teeny handwritten piece of paper taped on the wall with passport fees and rates, and then looks at the next person in line, who is the only other person in the room -- it's not like I'm holding up a long line or anything.) Me: Ah, I didn't see that. Thanks! Okay, one more question.... (She sighs.) Me: I don't have my birth certificate with me -- Her: I CAN'T UNDERSTAND WHAT YOU'RE SAYING! I CAN'T UNDERSTAND! (I am taken aback by her outburst. I am also a bit amused since she has a heavy Asian accent herself. The next person in line, a middle-aged man, pipes in.) Man: Why don't you write down what you're trying to tell her? Me: Yeah, I tried... (The teller tosses a piece of paper and a pen in my direction. I write down my question about not having my birth ceriticate with me,) Her: YOU NEED YOUR BIRTH CERTIFICATE WITH YOU! YOU NEED YOUR BIRTH CERTIFICATE WITH YOU! OKAY, NEXT! At this point, I am completely appalled. I am used to dealing with grouches at government offices, but never as bad as this one. I can't help but wonder how this lady managed to keep her job when everyone else's getting laid off. If the manager ever reads this review, I have a piece of advice for you: fire this woman and replace her with someone who actually understands what customer service means. read more

This post office rocks. Everyone is super nice and helpful. It's like a post office on Sesame Street. Anybody who doesn't like this post office is a grumpy person who doesn't like anything. read more

The African American woman at the counter was so rude and unhelpful. Repeating to me "you ain't ready! I can't help u if u ain't ready" I came to counter for your help. Thanks for nothing. read more

I just left this post office and I have to say the clerk with the name Charleston Was extremely nice to all his customers! While waiting in line I noticed he was so friendly and courteous to every one. He was so patient with an elderly man that thought the cards were free. He took his time with the little man that clearly had dementia. The little man left happy and was treated with dignity. Each person he attended to was treated to kindness and a smile. Very nice to come from another city to see this employee give the U.S. post office a good name! read more

Snail mail central here. I forgot to avoid going to this particular post office. Bad experience. Again. I got there early, around 8:30am, 1/2 hr after opening. Already a long line. And no one at the 3-4 counters. Finally, one clerk got to the counter. Sometimes you don't have a choice but have to use the USPS for stamps for snail mail. Rare for me, but necessary, at the time. And all post offices no longer have the convenient stamp vending machines! It's bad enough having to wait on folks mailing parcels and filling out forms at the counter. Or customers waiting on parcel pick-ups and staff in the back searching for the parcels. Seems like this is more of a passport processing office, rather than the priority of a post office, supposedly providing postal needs for the neighborhood in the community. They seem to put a priority on processing passports, which takes so much time. And one passport after the next! It took me 45 minutes for 2 stamps!! Why not just have a fast line just for stamps and parcel pickups. Another line for parcel processing to mail. And a separate line just for passport processing. When the fast lines are finished, then take the overflow customers. Major process improvement required here. What happened to efficiency, multi-tasking and focusing on customer and quality assurance? Or just make this branch postal services only Or just a U.S. government passport processing center only.. If you want quick and quality service, avoid this postal office. Really. Sometimes you'll see a line going outside the office. But sometimes you don't see the crowd until you enter. Best bet is to go elsewhere. Thumbs down here. read more

4 stars for opening at 8 am. Always friendly, usually no lines. Got to walk there, minus one star.

I lived with terrible delivery service for two years (I would receive various neighbors' mail about 3x a week -- once I got a People magazine (SCORE!) but it was in Spanish (BUMMER!). So when I moved to Oakland about a month ago and forwarded my mail I didn't think the Van Ness operation would be able to mess that up. Whaddya know, I have yet to receive any forwarded mail. I've called a few times and they assure me there is a forwarding order but honestly? They don't care. To deal directly with this office is just humoring yourself so call Consumer Affairs at 1-800-ASK-USPS if you need any real help. read more

I sometimes luck out when I go to this particular post office, but most of the time there's a long line with only 1 or 2 tellers open. Once a teller sees a line or one that's beginning to form, they immediately remember to take that lunch break they forgot to take earlier during the day. Thanks. While you enjoy your meal, I'm standing in line for an hour or so just to mail my package. That's what I call non-customer service. read more

My mother have been coming to this USPO location for years just because its the nearest one in the area when we are in the mission district. Lately The people who work there have been incompetent and are really rude, today My Mother went 15 min before closing, the clerk who was working there told her she needed to leave because they were closed, while repeadiatly telling her to hurry up and leave, and that she was taking up valuable time. My mother responded back and said this isn't good customer service he said he didn't care and that next time he will kick her out of the store. To hear an employee from USPF speak to my mother that way as a customer, it is disturbing. No one should be treated in that manner. this will be the last time i walk in that store. I Hope the people from there find a better job that they actually enjoy read more

I've had a box here for 10 years. I want to say good things, but it's unfortunately staffed with postal workers who seem rather unenthused. And it's been going that way for a long time now. I've found that for anything more complicated than stamp purchases and receiving mail, it's all scowls and refusals. A couple examples ... When I had a lost package once, I might as well have been talking gibberish. I spent a week calling around being referred back and forth. Fortunately it showed up, but it was no thanks to this post office whose workers wouldn't so much as check the computer. When I got an email delivery notification recently, I went to check and there was no notice in my box. The counter person told me forget it. Yet this happened several years ago and the counter person back then cheerfully checked in the back and found the package, saving me a trip. Moreover, there's generally just a bad vibe of unfriendliness of late. I want to say good things, but it's just not possible at the present time. read more

My neighborhood post office. Yes there is always a line but what post office don't have one. The few times I have been here to ship a package the workers have been friendly and helpful. Really can't complain! read more

I had the most amazing experience with this post office and feel that my tale should be told. Background: I work for the Mission Bicycle Company and we ship a lot of stuff via USPS. Especially internationally. 1. We printed an international label for an urgent package but forgot to schedule a pick up. 2. I called the office to see if it would be ok for us to hire a courrier to drop the package off. Figured we could only do this if the courrier could drop it off at the window without having to wait in line. We couldn't drop it off personally because we were stuck in the store. 3. The woman I spoke to, I think it was Shirly (perhaps a manager?) told me not to send a courrier - that she would send someone out to me right away. Even UPS or FedEx wouldn't give me that kind of service. 4. Shirley called later to follow up with me. Just to make sure someone had stopped by to get it. Really? From the USPS? What is happening? Most of the reviews on here are of terrible experiences. And I get that. I can be frustrating dealing with the USPS sometimes. But I've got to give credit where credit is due. This crew just knocked my socks off. Thanks South Van Ness Station! - Jefferson read more

I can't reach anyone at either the local station nor national level to file a complaint against my mail delivery person. I manage an apartment building and have an issue with our delivery person repeatedly not locking the building mailbox and leaving the entire mailbox wide open for anyone to reach in and grab everyone else's mail.. This is not acceptable and I demand that this issue is resolved asap. read more

"Let me guess. Half of Nicaragua was in there mailing stuff, huh?" This is the first thing that my dad said to me after I had come out of this post office. And it was true, for the most part. It seems that the people who were there had never shipped a thing in their lives. The people behind the counter were definitely less than enthused to be there, and it came out in their customer service. The facilities are pretty terrible, too. The machine that is there so one can use their credit card to ship items domestically themselves (which would be a genius idea if the machine could chose more than 3 shipping options) was filled with packages, so I couldn't just deposit my packages and run for the hills. If this is the closest Post Office to you, I'm sorry. Your best bet is to buy a scale and buy postage online so you can just walk in and drop it off. But even that might be a painful experience. read more

The workers in this post office are the best. They are always willing to help and are very professional!

Im sick and tired of bad customer service here!! The guy behind the counter today was Ben. He refused to give me a pen to fill im something on one of my multiple packages. Super rude. There wasnt anyone behind me and i dont see the point if i ask for a pen that you cant give one. I literally had to walk up and down and grab one for myself from behind the counter. Then he disappeared in the back instead of helping me! Such bad customer service!! read more

If i can rate no stars i would. I needed to send a few documents in a manila envelope for my daughters school. I approached the representative named by Ireri and told her i would like to send this package. She grabbed my envelope, flipped it around and in a very rude, unprofessional and loud way said "its not sealed correctly, and we don't provide tape!" I felt like a child being yelled at. I work in customer service and thats not how you inform your customers. I sounds like she is tired of her job. New management is needed. read more

In n out in less than 5 minutes! Feel like I wasted a quarter on the Meter! Super efficient! I was afraid to come here after reading some of the reviews, but jeez I'm thinkin some of u people r either going at the wrong time or really just need to gain a little patience! read more

Mohammad was the fastest, most friendly postal worker I have ever met, even under a lot of pressure on a Saturday shift. Service with a smile. read more

The customer service is the worst here. Both of the workers an older man and woman with short hair that work there are horrible at making customers feel appreciated. They never pick up the phone either when I call. Every time I go in for something they look like they hate their jobs and have a rude quality to their voice of tone. Honestly would MUCH rather go to UPS which is a lot farther for me or anywhere else than here. Worst customer service ever!! read more

If only I could give negative stars for this shit hole! This place fucking sucks and its no wonder postal workers "go postal" If you have the unfortunate experience of using the USPS for shipping and you miss your delivery date all I can say is good luck getting your package from these assholes. The employess all collectively could give a shit if you are standing right in front of them, they all are just as stupid as they look. I have had the unfortunate experience twice, once last Christmas and once yesterday. I wrote off the Christmas experience to the holiday bullshit buzz, but this last experience took the cake. What a shit hole, what a bunch of assholes. Use Fedex or even UPS for shipping, I for one will never ship from the USPS again. read more

The bad and the good: BAD: I sent a present to someone in the Mission District, but I was careless and put the incorrect street number (what I put didn't exist). I spent time looking for a phone number for this particular branch so I could redirect the gift, and when I finally found the number, I called. I waited 1/2 hr for someone to get on the line, after having been told there would be a 9-min wait. When the person got on the phone, he introduced himself as did I, and he said he didn't hear me. I screamed into the phone. He then said, "Pls call back." WUT? Not wasting another 1/2 hr of my life. GOOD: I've been tracking the package and noticed that it was delivered this morning. I called the person who was supposed to get the package, and alas! She did receive it. The USPS found the recipient even though the address I put was incorrect. Just wish I could have spoken to someone. read more

Always busy, usually slow (i.e., a post office). Mostly annoyed because they only take passport applications from 8-10 a.m on Saturdays. Having that info listed would have been really helpful, so I'm putting it here. read more