I had planned to use the Presidio Post Office, but to my surprise they stop interacting with…read morecustomers at 4:00pm. Luckily the Marina Post Office is not that far away, and has an ample white zone if you are in a pinch. The staff were both friendly, and efficient and calmed me when I thought my postage cost was $120 , yea I did not see the ( . ) Overall a good experience, plus there is a Safeway across the street if you need to do a fast shop.

It is really hard to get service here. The man that works here is always hiding in the back with…read morehis AirPods and does not like to come to the front to help customers.

The customer service was good and the process took less than 15 minutes. The gentleman helping me…read moreknew all the specifications on how the photo should look from not showing your teeth on a smile to looking straight at the camera as opposed to "taking a picture of my best side". It's best not to wear white as the background is white. All this for $15! If you're looking for a passport photo, this is a great place to get one!

I like the place. No frills for sure, and definitely seems like an owner-operator. As someone who…read morehas recently taken a course on starting a small business, I know how much work it takes. TL;DR: more than you can imagine. I went in yesterday needing a passport photo, a photocopy, and a notary service on a Federal form. I was able to get all three in one place. At first I tried a photo place on Clement but they were closed for vacation, so I was happy to learn Balboa could do all three. The man behind the counter was quick and detail-oriented. For example the person in front of me was shipping something across the country and he had her double-check the mailing address and they found an error. When it was my time for the passport photo, he was very attentive to the lighting, my head position, even asking me to square my shoulders so the photo would be accepted. Not the old DMV "look at the dot - boom" photo shoot. Since it is a one-person operation, and the transactions are not simple, things take a little time. I had to wait a few minutes, and my stuff took about 10m more, in the meantime a small line formed behind me. But everyone there needed help that took several steps to complete. There a package drop-off area for people who produce their own labels and postage, those customers were in and out in seconds. Small shops like the BBC are the heart of a neighborhood, making these few blocks on Balboa a special enclave where you can eat, drink, see a movie, do yoga, and get your business done. It increases the walkability of the Outer Richmond in a way that a giant Kinkos would not.

The clerk has an attitude, completely unprofessional and rude. I've come in there twice and I've…read morebeen met with a hostile attitude both times. Tried to make me pay for a prepaid package. I believe his name is Joe? Second time the manager stepped in and was able to handle it thankfully which is why I'm giving 2 stars instead of one since he was helpful.

I hope this is for the right post office I live on Winfield and had a small package to mail postage…read morepaid- it didn't fit in the mailboxes that are secured these days. I saw a carrier at the bottom of Winfield and he was amazing! As busy as this guy is- he took the time to answer my question. I asked if they still pick up outgoing mail from residences these days and we both kind of laughed at the change in the times. He asked where I lived and said "sure he would do that for me". He certainly didn't have to do that- I'm certain many would have just directed me to the post office on 29th street or even waived me off before I got to the question. I'm sure delivering mail on foot isn't an easy job especially considering all the variables. These men and women do it faithfully in spite of ongoing challenges and this particular carrier- who I'm hoping will read this and remember our interaction- went above and beyond. I taped the small item to our mail slot (on the garage like many others) with a note thanking him. I was a little nervous until I saw the item was scanned and tracking. THANK YOU DO MUCH sir- please know your kindness and professionalism make a huge difference and today even several days later, I'm still thinking about it and smiling. Simple kindness especially these days- has a profound uplifting effect and every person like this guy, who do things the way he did, makes me want to emulate and carry that spirit to others. I just want you to know the effect was much more than convenience- it was confirmation that good hardworking and kind people are still in the world and it reflects very well on the postal service! I'm sure you'll be rewarded for being the person you are - thanks again!!

Great people! I've used them for UPS drop off many times during my breaks and lunches and service…read moreis always speedy and I'm in and out in a minute-I utilize the 5 min drop off zone spot right out front everytime!

Poppy is wonderful in every way...extremely knowledgeable about anything having to do with mailing…read more, and also effortlessly makes you feel seen, heard, and valued....and the assurance that whatever the situation, it will be handled...5 stars from me..Just a wonderful asset to there Outer Sunset community.

I've been with Ahmed and Mail Access for over 15 years, and at this point they truly feel like…read morefamily. I joke with Ahmed that he's the longest relationship I've had in San Francisco. I originally found Mail Access after experiencing mail theft at my apartment, and from day one Ahmed and his team were kind, professional, and incredibly reliable. Over the years I've moved 5 times across San Francisco, but I've never once considered giving up my mailbox there. For more than a decade I've trusted Mail Access with everything from legal documents and bills to Amazon deliveries and international packages. No matter what I brought in, it was always handled efficiently and with care. What really sets this place apart is the level of customer service. Ahmed and the team genuinely care about their customers and community. The shop is welcoming, thoughtfully decorated for holidays, and somehow manages to feel both fast and personal at the same time. In an era where customer service often feels rushed and impersonal, Mail Access consistently delivers both efficiency and genuine human care. I highly recommend Mail Access to anyone looking for a safe, dependable, and community-centered mailbox service in San Francisco.

Always friendly & kind. Never had a bad experience. Highly recommended. Perfect for your shipping…read moreneeds. Thank you!

Not usually a place to spend an afternoon, the staff were very friendly, faster service than I've…read moreexpected. Quick way to buy stamp and send packages.

Service was good and friendly Correctly done…read more Clean Felt safe Good location while visiting out of town

I've had a mail box here for over four years. The customer service here is excellent. Argen always…read moregoes above and beyond from preparing packages and sending packages , scanning and emailing documents, notoriety service, and making copies. Always so friendly and helpful.

Been coming to this store for the last 5+ years and they have always been very helpful and…read morefriendly. They provide multiple options at very competitive prices for whatever you need to ship. I have never had an issue with a delivery and the staff has always provided accurate estimates on whatever I ship. Keep up the great work Mailboxes and Company!

Love them! They are so helpful and efficient!, lovely to talk and very understanding.read more

"I'm in and out. No commitments yet" ‒ Peppina, owner, Post Box, July 29, 2026, when I asked when I…read morecould come get my mail. For over 30 years I have been a customer of Post Box, since February 1995. On April 22, 2026 I came in for my mail. The young man at the counter checked the back and told me there was nothing there. Hours later the owner emailed me: "I checked w Gabriel, you did not pick up your large envelopes in the back." I have not been able to get that mail since. In June and July I did not find the shop open. I went ten times, at different hours of the day, all within the hours posted on the door and on Google. Shut every time. Shades drawn, which I had never seen in all my years there. On my last visit, July 27, in the middle of the day, a neighboring business told me Post Box is not open. On July 29 I emailed asking whether the business was closed, since no one was answering and the shop was shuttered. Her reply: "I'm in and out. No commitments yet." My account is paid through October 1, 2026. On March 5, 2026, at the request of the owner, Peppina, I paid $216 by Zelle. That evening she wrote to me: "That would make you next due October 1, 2026." I have since discovered that she was paid twice for the same six-month period the previous fall. I had given her a card number by phone days before that visit. When I came in she told me she had never received it, so I wrote her a check for $220.50, which she deposited. Twelve days later she charged the card she said she never got, for the same six-month period. August 1 was the first time anyone answered in weeks. I reached her at the number posted on the door. She said she wasn't feeling well. The moment I asked about my mail, she told me I owed her money. I said I didn't, that I had paid and she had acknowledged it. She hung up on me. She never once acknowledged that the shop was closed. Over five days and eight emails she asked for six different things, and never once named an hour when someone would be at the shop to hand me my mail. I offered to pay money I didn't owe, and to come at any hour to meet her or anyone she named. She said no to all of it. She then told me she was closing my box, and that any mail arriving afterward would be "à la carte. No box, no key, at $5 per piece," on an account paid through October 1. On August 14 she wrote: "we are open 7 days a week... See you, Gregg, with the key." On August 15 I went in. My box was empty. The front door was wide open, mail stacked on the floor mid-sort, no one there for ten minutes. When the owner appeared I said hello. She didn't answer. She said, "You have the key." I said yes, I'd trade it for my mail. She said no. I asked to see the mail. She said no, and told me to get out of her business. Fifteen seconds, start to finish. In her recent responses to other customers' reviews of this business, she has denied that any mail theft ever occurred here. In August 2022, when I was out of state and had asked her to forward my mail, it never arrived. On August 7, 2022 she told me it had been sent. Five days later, when I said I still had not received it and asked for tracking, she gave me a number that turned out to belong to someone else's package, delivered months earlier on the other side of the country. Only after I caught that did she tell me the mail had been stolen from her lobby. On August 13, 2022 she emailed me: "Bad news, the entire bucket of mail was snatched from my lobby yesterday evening. I am gathering intel and contacting the postal inspectors office." For most of my years here, this shop was owned by Marie Firl. She was organized, kind, and completely reliable. She died in June 2013. I'm posting this for the people who remember what this place used to be, and for anyone deciding whether to trust it with their mail now.