We recently moved to the area and this is the post office we like to go to to drop off our letters…read moreand packages. I was bummed to learn our mail doesn't come from this particular location because I need to pick up a package and they listed a different one, but I digress. Having moved from a large city, this place is positively cute. And tiny. It's also a little run down looking but that's the norm. It's located next to the Fanwood train station and is easy to miss the first time around. It's nestled further back than the neighboring building and has a tiny parking lot out front for maybe 4 cars and a little more parking in the back. We have stopped by before where there was absolutely no parking available but we usually find one eventually. Or I go with my husband and one person gets dropped off to quickly run the errand. Despite the small size, I am fond of this post office. Well, depending on who you get. There is one man who works there that is absolutely amazing. I really need to get his name but he was friendly, helpful, and efficient. Ironically, there was one visit where the lady in the "stall" next to him was pretty much the complete opposite so I can see how one's experience and impression can fluctuate vastly based on who is working at the time. Fingers crossed you get the helpful ones when you visit. Note: I heard that this place generally has more postage stamps than the Westfield post office probably due to less traffic so if you're looking for specific designs, you may have better luck here. I'm happy to have such a post office nearby! And I'm pleased to be able to leave such a positive review for a post office. The possibility never occurred to me until recently, which resulted in this review.

Would give a zero if I could!! Worse post office I've ever visited. Horrible staff!! Even the post…read moremaster is rude. Her behavior showed me why her workers lack respect and knowledge. Evans is the ONLY kind respectful worker there. Sorry he has to work with such rude individuals. I've already made a complaint with corporate once. For a dishonest worker. And I'll be making another today. AVOID THIS LOCATION if you can.

Dropped off packages on Monday and they didn't do anything with them until Thursday. Claimed if…read morethey are sent out priority they are not a priority.

Probably the worst service anyone could ask for. Man at counter didn't want to be bothered with…read moreanyone Or anything.

Staff here are always really helpful and pleasant and the store is always clean and tidy. 5 stars.read more

Someone here really needs to investigate into their workers. I have sent a few different things…read morehere in the past. There had been 4 notable occasions. 2 of them, they were scanned in when I dropped them off, but it didn't go anywhere after that. 2 other occasions, the package arrived to the destination with an empty box. That means someone opened my package, took out the item, & shipped an empty box. This is unacceptable & never has this happened before at any other UPS. It's a violation & I am out $$ due to them. I now have to drive out of the way just to ship something out & avoid this place. If I were you, I'd do the same!

Visual artist with an online presence. Easy to contact…read more Active in person local exhibitor (individual and group shows, craft venues, etc. Physical address for sending and receiving mailing only.

Open until 1pm on Saturday not 4pm! Please change that!! Misleading information!!!! I don't have…read moretime to waste! The personnel is rude and don't know what they are doing, only one or two windows open at a time. Wait time is ridiculous. Can't find parking around.

I live in Mountainside on Summit Road. The Mail Carrier CONSTANTLY delivers the WRONG mail into my…read moremailbox. I constantly correct the Mail Carrier back by leaving the wrongly deivered mail in the mailbox to be picked up next day by Mail Carrier. Whoever the Mail Carrier is for Summit Road in Mountainside - THEY NEVER READ THE ADDRESS. They just dump mail into my mailbox that has the same, or worse, close street numbers as mine. This is ridiculous. In addition, I am now finding out from my Doctor in Summit, that they mailed me several pieces of correspondence that I NEVER received. They mailed me in January 2024 and two mailings in March 2024. As of today, March 18, 2024, I have not received any mail from my Doctor. The Mail Carrier who delivers on Summmit Road for Mountainside is either careless and lazy, or vindictive. I have never experienced this level of bad/wrongful delivery service as it is currently, and I have lived in Mountainside for over 40 years!

Everyone is doing their best right now, but a little patience and courtesy goes a long way. So does…read morethe truth; these are hard times, we all recognize that. Nevertheless-- Three times in two weeks, I have dropped off packages that did not get scanned in for up to 48 hours, causing even further delays than those already resulting from COVID19. Today I called to ask what was going on, and after being hung up on (the employee told me she was alone and too busy to talk), I called back and after she acknowledged hanging up (without apologizing), the woman told me it was "strange", that she personally scans all packages, and that I must have the wrong tracking information. For six packages. I shipped packages at Westfield, Summit and Springfield this week and all were scanned within 2-3 hours. Beware.

Avoid this place like the plague. Postal clerk has terrible attitude, treats customers with…read moredisrespect, lacks knowledge, lines move terribly slow. Not worth your time and energy.

I was referred first to the kiosk to process my Amazon return because the registers were occupied…read more I chose to wait bc my item was bulky. The store is pretty busy, small and parking in Westfield can be a bit of a hassle but I'd return if I'm in town. The man who helped me was fine. Got the job done.

On March 4, 2026, at approx 9am, I arrived at the store to complete merchandise returns…read more According to the store's posted operating hours, the location opens at 8:00 AM. However, when I arrived, the store was closed. Another patron and I waited outside until 9:17 AM when an employee--whom I believe may be the manager and possibly the only employee regularly working at this location--arrived and opened the store. This was not an isolated incident. On numerous occasions in the past, the store has either opened late or temporarily closed during posted business hours while the employee left the premises to run personal errands. There have also been instances where I was asked to wait outside because the employee was leaving the store to obtain breakfast, during which time the store was closed to customers. When the employee arrived on March 4, I calmly expressed my frustration regarding the repeated delays and closures during the posted hours of operation. At the time, I had my two-year-old child with me. Rather than addressing the concern professionally, the employee became visibly upset and defensive and began verbally confronting me about why she was late. The employee then chose to serve the other waiting customer while refusing service to me. She subsequently locked me out of the store and waited for police to arrive. I contacted the police myself, and when they arrived they informed me that businesses may legally refuse service. However, the circumstances strongly suggest that this refusal was based on a personal grievance rather than any legitimate business or safety concern. As a result of this situation, I was forced to drive approximately three miles to another UPS Store location in order to complete my returns. While there, I was told that several residents from my neighborhood frequently travel to that location because they prefer not to deal with the employee at the Plainfield store or because the store is often closed with a sign stating that the employee will return shortly.