Best post office in the area. Polite and helpful staff. I avoid Rockford PO because the staff…read morearen't friendly or interested in customer service.

The Roscoe Post Office is a local fixture. If you have any choice, this is the Post Office to come…read moreto. Everyone is helpful and goes out of their way to get you the service that you need in the best way possible. Staff are always friendly, even if the lines are long, like around Christmas. If issues arise with unusual services, they will track them down and pursue resolution. They make themselves accountable, which doesn't happen anymore. The staff will even remember you, a nice, small town touch. But -- much of what is done in this Post Office is done exceptionally well. Staff go above their duties and job descriptions to provide superlative service that feels personal. Much appreciated. Thank you.

Lousy service, slow, huffy. Even for the Post Office a particularly bad location for customer…read moreservice and delivery.

I recently needed to ship a package overnight so that the manufacturer could repair it and return…read moreit to me the following day. Without it, my business operations were at a standstill. I paid for the shipping, received a receipt with a tracking number, and assumed there would be no issues. Marshall called me at 11:00 a.m. to inform me that the package had yet to be delivered. UPS reported they could not deliver it because the final destination was not open. I contacted the company I was shipping to and verified that they in deed received packages from 6 a.m. to 6 p.m. I relayed this information to Marshall. Throughout the day, Marshall personally called me at least five times, providing me with detailed updates on the progress of my package. Ultimately, the problem was resolved because of Marshall's efforts. This level of care and attention sets Roscoe Pack & Mail apart and has set a new standard for customer service for all companies. After this experience, I can confidently say that I will not use another shipping company. The trust and security I feel with Roscoe Pack & Mail is unparalleled.

Be sure to get a receipt if you drop a package off here as I dropped a package off that never made…read moreit to the UPS truck. I asked if they kept a record of the packages dropped off or if they scanned them and was told they do but "only for their records", the woman behind the counter became irritated when I asked if they could check their records, she laughed and refused to do so.

**I sent this email directly to the store email more than a week ago with zero follow up. I haven't…read morebeen able to locate the contact information or ANY information on the franchise owner. This location is absolutely useless. if you want to drop off an Amazon return using their kiosk, then it's perfect. Other than that, drive over to E. State. I went there a couple of days ago with exactly what I'd walked in with in March 28th at this location and was in and out in less than 10 minutes. The employees at this location have no interest in doing their job. AT ALL. a complete waste of my time and energy. I will not go back there for any reason, as I would rather drive out of my way to do business at a store I know will be helpful if I need assistance.** I hope this email reaches the store manager and then also the franchise owner. I have been coming to your location for several years now for various needs and have always experienced helpful employees while there. On Saturday March 28, 2026, some time between 12 and 1pm. The employee whose counter I was called to was Aurora. I had multiple items I had carried into your store. Unfortunately, a medical condition is forcing me to leave a job behind and it's time to return all of the equipment. I was sent an email with instructions that I followed when I came into the store. From the moment I walked up to the counter I felt as though I was an inconvenience to Aurora. She saw me standing with my 10 year old daughter at the island counter with my pile of items, and when I walked up to her explaining what I needed she asked me if what I had placed on the counter was all of the items. I said no, and helped my daughter bring what was already inside to the counter, then asked her to go to the car and grab the last two things. The email from my company indicated that I should bring the items in and then show the QR codes attached to the email to the UPS employee in order to ensure I had each item to be packed. I did as instructed. Aurora became agitated when she scanned the code, telling me that it didn't tell her anything. Insisting that she couldn't help me and there wasn't anything she could do because the code didn't tell her anything. I explained to her that I was following the instructions in the email word for word, and if she wanted she could read them herself to see if I'd missed something. Her response was curt and rude as she said "No, I'm NOT reading your email." I said, " Okay, then what would the next step be?" She told me she didn't know because the codes did not tell her anything and she cannot help me, all the while continuing to treat me with rudeness and disrespect without reason. At this time I confronted her by asking if there is a reason she had been giving me a bad attitude from the moment I walked up to the counter? She responded no. She attempted to correct her behavior but failed. She scanned one of the QR codes again, again disrespectfully told me she can't do anything, see anything or help me and she doesn't know what I expect her to do. At this point I had had enough, she had a bad attitude, adopted a seriously disrespectful tone in an increased volume and all in front of my daughter. I chose to pack my equipment up as best I could. I let Aurora know that I did not appreciate the way she treated me the entire time I was at the counter, de as though I was an inconvenience in her day, being talked to so disrespectfully and being shown no regard or assistance in finding a solution to the issue at hand. I remained calm as my child was still present. We walked out with our things in our arms and put them back in our car. It was a complete waste of our time, a significant amount of time. And also of my energy. It took me days to get everything gathered and carried to my car due to my chronic illness and it flaring up due to the weather changes we've been experiencing. I had to take it out of my car again as we had a trip to my parents' planned for my daughter's spring break. It seems petty or small, but for someone who deals with chronic illness, this type of interaction snowballs my symptoms, not to mention the work it took me to finally get everything in my car. I came to a location I frequent expecting the same experience I usually have. But instead I was met with bad attitude, being made to feel like an inconvenience and poor customer service from the moment I walked in. I am not looking for anything in particular. I just wanted to be sure someone knew of her poor behavior in order to offer the opportunity for improvement.

I feel the quality of service from there morning shift members are trash. Horrible attitudes but…read morethat could come with lower wage people. If you seek orderly and professional service I suggest NOT to ever use The UPS store. Lindsay Wilczewski has low quality minions as employees.

Help was so thoughtful, thorough, timely, just superb - I had to write a review…read more This is my second time recently having to annoy the local Police Dept. This time a check was misappropriated from the mail, altered, then cashed. Officer came into the lobby quickly. We met in a room. He took all the information, gave me a card and a case number. They said report would be filed within five days. He also suggested further action to assure completeness. But wait! Received a call within hours after leaving that both reports would avlbl yet today! Amazing. Very kind. Superb help. Explained everything. Can't say enough about what all they did today. Thank you to everyone.

We've been using quick delivery for our business for over 15 years. They always come through.read more

My husband and I had to move two giant Snap-on tool boxes pluse other items. The two men were…read morefantastic! It was one of the hottest days and we lived down an acre long gravel, tree lined driveway. They had the best attitudes and were determined to find away when issues with the gravel driveway arose.- pushing the tool boxes to the truck. They were quick, efficient and very nice gentlemen! Worth every dollar we spent! And would definitely use them again and recommend them!