Good location! The building itself is old and needs a little face lift, but besides that the…read moreemployees are super nice, friendly, and helpful. This location also provides a lot of services in addition to mail, like applying for passports. We just applied for my sons passport recently and it was a breeze with their help (just make sure to print off and fill out the application online before you come in). A handy location that we go to often!

The mail service and delivery from this post office is disgustingly bad! For five years, I've been…read moremissing mail, but getting my neighbors mail, constantly. My packages for my business supplies are always late and it's caused me to lose money. I even had $1000+ priority box that required a signature just left on the sidewalk in front of my building!!! Each week I get a different neighbor's mail! I can only imagine where my mail ends up. I've received very private and important mail for people all over the city of Rockford. Unbelievable. I've lived in three major cities, and this is the worst mail service I've ever experienced in my life. I know it's not just me because similar experiences are posted all over social media, and I personally know people who are going through this all the time as well.

This has to be the laziest post office in the entire united states of America. No wonder USPS is…read moregoing out of business. Sheer laziness. Dropped my packages on Sunday night in the drop box and they didn't even leave the building until Tuesday night. How do you justify that? You literally have to scan and move a box. Even if that entire building was full up to the top...I could move every single box in an 8 hour shift all by myself. This is pathetic. I hate paying to be treated like shit by lazy people. LAZY LAZY LAZY.

They don't answer the phone. I needed to talk a mail hold and called waited and it automatically…read morehangs up on you.

Just drove around Rockford in sleet and snow trying to find a Post Office that was open. Left at…read more3:45 for Kilburn in the sleet and snow to find it inexplicably closed. Their window states they are open until 5:00 pm on Saturday. No sign, no explanation. Called, but they were unavailable by phone, just a long beep and a hang up after twelve rings. Completely unprofessional. I've always been supportive of the Post Office, but USPS obviously doesn't give a damn about its customers. It's a week before Christmas and I was counting on Kilburn. After I left there, I drove to Harrison. Closed. Then to Charles St. Closed. I know the downtown station closes at noon so I didn't even try there. Got pack home after 5:00 after risking my life driving my tiny car in truly horrible weather. I don't know what more to say, but UPS here I come!

Maybe the other postings are suffering from depression because I grew up in the neighborhood and…read morehave always had a good experience at the Kilburn Ave. site. In fact, once I had live birds shipped to me and they called me before 8:00 a.m. and asked if I wanted to pick them up right then. I went over, they guided me to the back and delivered my birds to my car. All the way from New Mexico and it took less than 24 hours! I think if we all wore a smile it would show how much we appreciate these workers who work in a pretty thankless vocation. The customer is not always right. Sometimes we can change the world by the way we think and pass on a positive mental attitude. (That's P.M.A. for future use!)

Expecting a package to be delivered today at my house although it's for my business it's to be…read moredelivered at my house. Now they come up with a notice at 9:30 in the morning that the business which it's not it's a house was closed and will redeliver it the next business day which would be Monday. Just outright lying, or laziness and I was outside from 9:00 till 10:15 this morning never tried in fact I didn't even see a mail vehicle. Must be nice to have a job you can just say screw it because there's something else you want to do that day so you want to get off early. Unacceptable, unprofessional the carrier should at a minimum get a few days off. Dishonesty is not acceptable for any reason.

Carriers at this Post Office can't read or deliver to correct address. We moved to Harvard over 2…read moreyears ago & this Post Office is an EPIC Fail when it comes to delivering packages or Mail. Please teach them to READ!!!!!!!

I would give a zero if I could. I shipped a well wrapped package and purchased the insurance. They…read morerefused to help me, " told me to go talk to the Chicago Office (where it was mailed to) it was not their problem" , and threatened to call the police because the supervisor did not like my tone. She refused to give me her name. I did not swear or threaten her, but my tone was too loud, and she "didnt want to deal with me anymore."

First start my firing the people that work there already they are the problem to and how can I sit…read moreon the phone and not got a answer for almost 2 hours having me on hold

Best post office in the area. Polite and helpful staff. I avoid Rockford PO because the staff…read morearen't friendly or interested in customer service.

The Roscoe Post Office is a local fixture. If you have any choice, this is the Post Office to come…read moreto. Everyone is helpful and goes out of their way to get you the service that you need in the best way possible. Staff are always friendly, even if the lines are long, like around Christmas. If issues arise with unusual services, they will track them down and pursue resolution. They make themselves accountable, which doesn't happen anymore. The staff will even remember you, a nice, small town touch. But -- much of what is done in this Post Office is done exceptionally well. Staff go above their duties and job descriptions to provide superlative service that feels personal. Much appreciated. Thank you.

They r always very nice and help u w with whatever situation u need whether it's the right box or…read moreletter ur sending! Everyone is hands on at so. Beloit post office!

Good post office, not very busy, friendly competent workers. Convenient parking, all services…read moreoffered. Clean, safe.

The post office staff now is so helpful and pleasant and efficient. Whenever I have a dilemma with…read moreshipping they always have an answer. Great staff!

I have had a car block my mailbox for three days and I did not get mail . The carriers can get out…read moreof their vehicles to walk across the street to deliver a package and cannot step two feet to put mail in a box. They could have thrown it on the ground. Why should I have to drive 25 minutes to get mail . When they can walk two seconds and put it in the box

Best post office around! After multiple mess ups at the Belvidere location... I chose this one…read morehands down. Jackie is on top of everything and so friendly and helpful. She has gone the extra mile to help me track a lost package. No matter what I need the branch ensures it is done right the first time. Skip Belvidere and come here. It is worth the extra few miles for the service alone.