**I sent this email directly to the store email more than a week ago with zero follow up. I haven't been able to locate the contact information or ANY information on the franchise owner. This location is absolutely useless. if you want to drop off an Amazon return using their kiosk, then it's perfect. Other than that, drive over to E. State. I went there a couple of days ago with exactly what I'd walked in with in March 28th at this location and was in and out in less than 10 minutes. The employees at this location have no interest in doing their job. AT ALL. a complete waste of my time and energy. I will not go back there for any reason, as I would rather drive out of my way to do business at a store I know will be helpful if I need assistance.** I hope this email reaches the store manager and then also the franchise owner. I have been coming to your location for several years now for various needs and have always experienced helpful employees while there. On Saturday March 28, 2026, some time between 12 and 1pm. The employee whose counter I was called to was Aurora. I had multiple items I had carried into your store. Unfortunately, a medical condition is forcing me to leave a job behind and it's time to return all of the equipment. I was sent an email with instructions that I followed when I came into the store. From the moment I walked up to the counter I felt as though I was an inconvenience to Aurora. She saw me standing with my 10 year old daughter at the island counter with my pile of items, and when I walked up to her explaining what I needed she asked me if what I had placed on the counter was all of the items. I said no, and helped my daughter bring what was already inside to the counter, then asked her to go to the car and grab the last two things. The email from my company indicated that I should bring the items in and then show the QR codes attached to the email to the UPS employee in order to ensure I had each item to be packed. I did as instructed. Aurora became agitated when she scanned the code, telling me that it didn't tell her anything. Insisting that she couldn't help me and there wasn't anything she could do because the code didn't tell her anything. I explained to her that I was following the instructions in the email word for word, and if she wanted she could read them herself to see if I'd missed something. Her response was curt and rude as she said "No, I'm NOT reading your email." I said, " Okay, then what would the next step be?" She told me she didn't know because the codes did not tell her anything and she cannot help me, all the while continuing to treat me with rudeness and disrespect without reason. At this time I confronted her by asking if there is a reason she had been giving me a bad attitude from the moment I walked up to the counter? She responded no. She attempted to correct her behavior but failed. She scanned one of the QR codes again, again disrespectfully told me she can't do anything, see anything or help me and she doesn't know what I expect her to do. At this point I had had enough, she had a bad attitude, adopted a seriously disrespectful tone in an increased volume and all in front of my daughter. I chose to pack my equipment up as best I could. I let Aurora know that I did not appreciate the way she treated me the entire time I was at the counter, de as though I was an inconvenience in her day, being talked to so disrespectfully and being shown no regard or assistance in finding a solution to the issue at hand. I remained calm as my child was still present. We walked out with our things in our arms and put them back in our car. It was a complete waste of our time, a significant amount of time. And also of my energy. It took me days to get everything gathered and carried to my car due to my chronic illness and it flaring up due to the weather changes we've been experiencing. I had to take it out of my car again as we had a trip to my parents' planned for my daughter's spring break. It seems petty or small, but for someone who deals with chronic illness, this type of interaction snowballs my symptoms, not to mention the work it took me to finally get everything in my car. I came to a location I frequent expecting the same experience I usually have. But instead I was met with bad attitude, being made to feel like an inconvenience and poor customer service from the moment I walked in. I am not looking for anything in particular. I just wanted to be sure someone knew of her poor behavior in order to offer the opportunity for improvement. read more

I feel the quality of service from there morning shift members are trash. Horrible attitudes but that could come with lower wage people. If you seek orderly and professional service I suggest NOT to ever use The UPS store. Lindsay Wilczewski has low quality minions as employees. read more

If you just want a place to drop off a package you already paid for, then this place is usually fast and quick. On a few attempts to do more complicated things, like using what I think they call a CAM system (or something like that?) to ship, it's ended up taking a lot of time, and I believe I was charged more than I should have been. Also some employees are super nice while others are hurried and short with customers, so it runs the spectrum. Today they had computer trouble so they only had 1 computer available. I had to wait 15 min to ship a box with a prepaid label because the people in front of us had a complicated shipping need that required a lot of time. They really should take people with prepaid labels first in those situations since they're so much quicker. Overall, have had good and bad experiences here over the last several years, so I see it as an average 2.5* location. read more

I rarely write reviews but I have never been treated as poorly as I was today. I came into the store and both cashiers were busy. No big deal. The lady calls me over before she is even done with the person in front of me. She doesn't say hi or acknowledge me at all. Every item I gave to her, she wrinkled her nose, shook her head and barely touched the item. This woman should definitely not have a forward facing or customer service position if pretending to be pleasant is too hard for her. I believe her name was Lindsey or at least that's what her business cards there. I will never go back. read more

Ok I NEVER make reviews but I dropped off a box that already was paid for, now inside was some expensive items that I knew had to be packed right as transit is risky. HOWEVER, I didn't expect it to be a risk so quickly as after I handed the female clerk the box, I turn to walk out the door and hear her yell "catch" and turn around and she threw it to a Male employee with a drink in one hand, he fails to catch it and hits against the floor. And they just laugh, what is this? Avoid this play and go to east state or just do fed ex because that was the worst thing to see before going to work read more

Personally, I will never use this store again. I brought an Amazon return to the store. I needed one piece of tape about 4 inches long to have it taped up securely. I've brought a number of Amazon returns and shipped various items to this store over the years, but to my amazement the clerk asked for one dollar to tape the box. How petty can you be. She took one piece of tape and taped it. It took her about five seconds to tape it . From here on out, I will use the store on East State Street in Rockford. I have heard they have far superior Customer Service at this location. read more

They helped me notarize documents and signed as witnesses. One of the ladies even helped calm my baby so I could focus on the paperwork I needed to get done! Very helpful. read more

Awful, failed to send a check complete fax after multiple visit and attempts then refused to refund.

Terrible customer service. I went in to drop off a package, and Allison the manager is very unprofessional and asked me to go to the back room with her so she can see my package. I felt very uncomfortable, and went to the state street location. read more

Go somewhere else!! I drove 47 minutes to get to the shop. On the web site opens at 8:00 am and on the door posted same thing. Sat in the car until 8:15 am in parking lot then call found out they don't open until 9:00 am went looking around until 9:30 am still not open you need new management. Or just close your doors thank for the wasted time and gas your suck!!!!! I had to give them 1 star to post this if I could they wouldn't have gotten it no stars is better. read more