My visit to the Sunnybrook Post Office, at 236 Sunnybrook Road, Raleigh, NC, Wednesday, March 14, 2018 10:30 a.m. I live near the post office and use it when I have a need. I would rather drive to Alaska than use this PO. Shut it down, fire Paulette, the manager and all the rest of the employees. Ever who does the hiring first of all needs to be fired. These employees are grossly overpaid. Don't leave them there until they get a big retirement check. They will not ever give a last name and at a lot of places if you are asking for someone by their first name they will ask you "which one". There is simply no training for these new young carrier. They do not 'PAY ATTENTION". It is not in their DNA. They deliver the mail to any and every address where it does not belong. This could cause recipient to be fined because they did not pay a bill on time. In order to file your income tax you must keep good records which includes the mailed invoice for your debt and proof of payment in order to make sure you have the backup documentation needed for the government. I took my time to write a dissertation to Paulette with a copy of the letter to Russell Desena whose mail was put in my box. The house next door to me is empty and I surmised the carrier delivered the entire street one house off all the way up. Sure enough I went next door and my mail was in that box. I was told by some lady that Paulette was unavailable. I ask when would she be available in a day, week, month and the lady said she spoke with Paulette and Paulette did not know when she would be available. Dud! I ask for Paulette's email address as I am deaf, do not use telephone to communicate only written paper messages or emails. I ask for Paulette's email and they did not know it, so I left my email address and requested that Paulette email me. When I hear from her we will be in the Jubliee. Let me assure you, this is going all the way to the top if I don't receive the satisfaction I along with the many other dissatisfied reviewers listed on the website deserve, and if that be Washington, DC, so be it. Since I am unable to secure a responsible person to air my complaints, I hope that someone will read this review and contact me via US mail or email. A copy of the letter to Paulette is shown below: A copy of the two letters belonging to Joyce T. White and Russell Desena were attached to this letter along with the two original pieces of mail. March 13, 2018 Postmaster US Postal Service 236 Sunnybrook Road Raleigh, NC 27610 First let me begin with your website information. No where is there a link to file a complaint nor the name of the current Postmaster at Sunnybrook. This needs to be added to your website. You should also add an email site along with the name of the postmaster for those who only use email or snail mail so they can send you to a complaint in writing. I have had 3 or 4 mail carriers to deliver mail to Bertie Drive, Raleigh, NC and every one of them have made errors in delivery of mail. The retired postman, (I believe his name was Pete) never made an error in delivery. These new people you hire do not PAY ATTENTION to mail delivery addresses on envelopes. I cannot continue to be the watchdog for the incompetency of those you hire. It appears to me that they are not given the proper training and do not understand the importance of correct delivery. They also do not understand that bills come in the mail and not everyone pays their bills online. If you do not receive an invoice you could be a late payer and charge a fine which could also have an adverse affect on your credit. It is obvious that one of the letters I am returning to you is for the new registration of an automobile or driver licenses. This is the sort of very important mail that could cause this person to have to pay a hefty fine if caught by the police. I recently mailed a letter to Ms. Pamela Batey Bright, owner of property at 2440 Derby Drive. You sent that mail back to me stating there was no such address. I then put a note on the same letter and said yes there was but the house had no numbers. I put the letter back for re-mailing. There are many houses in this area that have taken the house numbers off the houses because they do not want to be contacted due to the fact that they are not planning to live there very long and some of them are slum houses. You should make it a mandatory policy that every house have their house numbers posted clearly visible. If a house has no numbers leave them a notice that they could be fined for their negligence. Please give me a written response to all my inferred questions in this letter. Thank you. Mary Lou Smith 2433 Bertie Drive Raleigh, NC 27610 Cc: Russell Desena, 2429 Bertie Drive, Raleigh, NC 27610 read more

kind of getting told different stories from one employer to the next .I had a package that was sent to my work priority saturaday del,well my business is closed on Saturday.so I called during normal Friday hours to sunnybrook to see if I could pick it up at the post office bldg. Saturday they said to call Saturdaymornig early to see if the package was in and I could if it was there.so I called Saturday morning just to have some snotty ass woman answer the fone to tell me that they don't hand over mail over the counter ,and I would have to wait til Monday to get my package after an attempt has been made then I could pick it up.i think its time for a team meeting because your employees don't have all their story's straight.why would the first lady be so kind in telling me that I could pick it up when in cant. such an easy process NOT.even when your willing to do their job for them they cant get it right. read more

Please people clean up your act. Two days in a row the carrier has not picked up my mail that needs to go out. I am sick and cannot get to the post office. I called and someone said they would try to get someone back out today, Saturday. I will believe that when I see it. Aren't you all tired of getting the worst rating I have ever seen for any industry much less a government agency. Then when you lose your jobs you will blame it on others. STEP UP YOU PERFORMANCE AND TREAT PEOPLE THE WAY YOU WANT TO BE TREATED. Enough is enough!! read more

i will be contacting news channnel. every since i moved to nc none of my mail has been delivered properly. MAILMAN INSIST ON PUTTING MY MAIL N ANY BOX I HAVE HAD MONEY ORDERS STOLEN FROM ME DO TO NEGLECT OF MAIL SERVICE. HIRE MAILMAN WHO WILL DELIVER MAIL CORRECTLY. MY PAYCHECKS HAVE NOT BEEN REPLACED FROM 2MONTHS AGO DUE TO MAIL. read more

I typically don't expect much from the Post Office but the employees here are especially horrible. I dread having to come by this office. Several of the women working there are extremely racist, so don't expect to be helped unless you're of their same skin color. read more

Terrible carriers, a black male, skinny, bald head came by my home smelling like a liquor barrel. Black short female driver always delivers my mail to the wrong address. The tellers in the inside are terrible as well. read more

I absolutely love this post office, all of the staff are very kind and helpful. They are doing great during this pandemic especially with the new social distancing rules. read more

They need to shut this place down. I'm working on getting the police involved. These dirty weirdo keep stealing my mail. How down bad are you? read more