Came here to do a quick shipment! They have a nice private…read moreparking lot. There were two clerks. I had Jim (?) is definitely the nicer one of the two. He gave me tips/and advice on saving money for shipping a small item, unlike the taller gentleman who wanted me to purchase everything. It was a fast process, I was in and out in 5 minutes!

Really nice post office. All services provided, including passports. M-F 10-2. Service is quick and…read moreclerks are helpful. We had to deal with a new address issue and the gentleman that helped us at the door was nice, patient and pleasant. We will be coming here from now on. The are of Franklin Square is nice and clean. No hobos, or people begging for money like Downtown. Ugh.

Decent enough post office. Easy to get to (as long as it's not a time of the day with too much…read moretraffic on Teall) and plenty of parking. One of the only spots in the area I know of that still has a physical mailbox - they took a bunch of the blue ones out of residential areas. Can get very crowded if you go at peak times, but that's any post office I suppose. Service can be hit or miss, depending on who you get. Some of the newer folks will cut corners sometimes and just not be as helpful. If you get one of the veteran workers though, that's the gold standard. There are a couple of gentlemen who've been here since I've been coming here, and they always have the answers and are willing to share them! I'm always thrilled when I get served by one of these experts and have a seamless, painless post office visit. Giving 4 stars just for them, without them it'd just be meh.

Beyond suck! Telling me I received a package, since it was a sub, where, I clearly didn't..He…read morebrought me 2 different items at 2 different times n I did not receive the 3rd

Friendly helpful and professional. They have always gone way beyond for me. And they sell stamps.read more

For all of my adult life, I've used the Manlius Post Office. The employees are knowledgeable, kind…read moreand patient. My husband and I went in to the PO for passports; they took our photos and walked us through the application process. Like any other PO, it can get crowded, especially around the holidays, but the service is good and worth the wait!

They don't have a parking lot and parking outside of this place is limited in time. There is free…read morestreet parking. The street is very busy. It's always empty-ish when I come in. It costs $1.49 to send mail internationally (under an ounce). I came in to mail save the dates and the woman who helped m was super friendly and kind. There were 2 people I saw working there that day. They have the free flat-rate shipping boxes in the back along with buyable boxes/padded envelopes that are colorful and appropriate for gifts.

Easily identifiable. Staff friendly/helpful. Every time I have come here, there seems to be only 1…read moreperson working even if there is a huge line. May have something to do with the bankruptcy or distress of USPS in general, but seems understaffed.

I'm glad this post office was here because I needed to drop off some postcards. The only drawback…read morewas that they open too late in the morning. Some of us have to get to work in the morning so their hours are not too convenient for everyone.

Can they not read numbers I took the postal test in Rochester myself it's not hard there's a Matty…read moreave in Mattydale and Syracuse the difference is the zip codes 13204 is Syracuse so why the hell is my Mother's Day gift card not three owe probably cause it's in mattydale now thanks a lot idiots

This is a nice facility; however, I take issue with what some would consider trivial - the…read moreconfiguration of the outdoor mail receptacle. The receptacle was fine the way it was. Yet for some reason, it was re-furbished, with the result that it is more difficult to drop off your mail. Unless you're in a truck high off the ground, you either have to really stretch your arm, or get out of your vehicle altogether. I am hereby reminded of the old adage, "If it ain't broke, don't fix it!!!"

I use this location all the time. workers are always efficient, helpful and professional. will…read morecontinue to go there. Christmas marm

Taft road post office is the worst in the state They hire…read moreidiots who cant deliver mail for days at a time9

They never answer the phone or return calls. They constantly screw up my mail hold requests.read more

Slow but friendly. Very nice teller lady but they operate at a snail's pace at this location. Maybe…read moreit's the rain or maybe it's just how they roll. I'd still use them but not if I was in a hurry.

This post office isn't too shabby. The parking is kind of strange and can get filled up pretty…read moreeasily, but usually the cars aren't there very long. I normally don't go to this location because I've had issue with shipping costs in the past with them. I was suspicious of their pricing once, so I did an experiment with 2 packages. Each one weighed the same and were in the exact same box. This location charged me more than the one in Bayberry by limiting my shipping options. That was a very disappointing result and confirmed that I need to ship from Bayberry. This could be an isolated issue, but seems to be the regular when I came here in the past. So one of the perks of this post office is that they do passports. They also have a camera there to take your photo. The guy that does them is extremely efficient and knows exactly what you need to do if you are confused at all. One thing that is huge, is they typically stop doing them at 330, even though they close at 5. I can't say I agree with that policy, instead I feel 430 would be a fair stopping point. So all in all, not a great experience, but not a terrible one either.

Service was quick & courteous. Pick up scheduled for next day after calling after 7 pmread more

I used to really appreciate FedEx up until today. Sadly, they too have changed their customer…read moresupport system as UPS did a year ago so you cannot speak with a representative. Every line you call, whether it is the online number, the customer support number on their website in your account, or even the local telephone numbers listed for your local stores and offices, they all get re-routed to AI. And just like the UPS system which converted over roughly a year or so ago, it's purpose is not to provide actual customer support but to act as two things. First to give the appearance that the company actually still offers all around customer support and second, to act as a wall between you and whatever remaining human support they may still retain. This has been the trend these past two years with most of the massive corporations. Unfortunately, this is terribly problematic. If you have a situation that does not fall within the limited categories the AI system provides, it will simply tell you it cannot help you and cannot transfer you to a representative, wish you a good day and too call again. You can dial in "0" as many times as you wish, but it will simply hang up on you. You can ask to speak to a customer service representative but it will only tell you it doesn't understand what you need, or demand that you provide it a reason for the call otherwise is cannot have a representative speak to you. And how did I encounter this beast today? It began when trying to update information on my account on their website. I wanted to try once again to update an apartment number. I have been trying to do this online for the past four months with no success. You can enter it in, hit save, and it will give you an error. It won't tell you what that error is, or caused by, it will just not accept your apartment number no matter what form you try. And as it had done previously, this error will repeat two or three times before finally telling you that that there is a system problem. After reloading the page, and trying again, the same result will occur. This problem has been going on for months. I also, wanted to verify that my delivery instructions were to have packages left on the back porch as anything left out front often is stolen. I had two packages stolen on January 30, 2025 because they were left out there against my instructions. Now up until today however, I discovered I can no longer verify or edit delivery instructions. If you wish to update your delivery instructions, which there seems to be a section for that, when you go to do so there is no active link or entry field top enter it where supposedly "Delivery Instructions" exists. Apparently there isn't very much quality control with website development at FedEx. And as mentioned, any attempts to contact FedEx is only going to waste your time, your energy, but most of all your patience. I spent the better part of twenty minutes calling repeatedly, trying different phone numbers, different responses, etc., but got nowhere. UPS had instituted a similar change roughly over a year ago as well. Their system was even more draconian in the way it handled customer problems. Their system would simply tell you out right that it could not help you, wish you a good day, welcome you to call again if you have a problem and hang up. But being that all we have are UPS, FedEx and USPS for non-commercial shipping, we have no choices. Of the three, USPS is the most responsive, but if the current administration's aspirations are successful, their days are numbered as the long term goal going as far back at the 1980s, has been to privatize the USPS. They've been tossing wrench's into that since 2006 to set it up to fail. Unfortunately since few people actually pay attention to specifics, its easy to convince people there are problems where there are not, that whatever problems occur are for the reasons said when they're actually artificially caused and on purpose to convince people of a lie. Sadly, privatizing what is still the world's most efficient and best example of mail and package delivery both domestic and foreign is about to be over and done with. Not because there is or has ever been any problem with it, but because of the massive amount of profit, for-profit commercial interests can reap from it. But then this is what fascism is all about... handing over governmental processes and responsibilities over to private enterprise. But Americans know it as "running government like a business". So, if that is what we want, and have voted for... so be it. I can't wait until the reality of such a situation finally comes to fruition. Because those who do the harvesting are not going to be us little people.