Service was quick & courteous. Pick up scheduled for next day after calling after 7 pmread more

I used to really appreciate FedEx up until today. Sadly, they too have changed their customer…read moresupport system as UPS did a year ago so you cannot speak with a representative. Every line you call, whether it is the online number, the customer support number on their website in your account, or even the local telephone numbers listed for your local stores and offices, they all get re-routed to AI. And just like the UPS system which converted over roughly a year or so ago, it's purpose is not to provide actual customer support but to act as two things. First to give the appearance that the company actually still offers all around customer support and second, to act as a wall between you and whatever remaining human support they may still retain. This has been the trend these past two years with most of the massive corporations. Unfortunately, this is terribly problematic. If you have a situation that does not fall within the limited categories the AI system provides, it will simply tell you it cannot help you and cannot transfer you to a representative, wish you a good day and too call again. You can dial in "0" as many times as you wish, but it will simply hang up on you. You can ask to speak to a customer service representative but it will only tell you it doesn't understand what you need, or demand that you provide it a reason for the call otherwise is cannot have a representative speak to you. And how did I encounter this beast today? It began when trying to update information on my account on their website. I wanted to try once again to update an apartment number. I have been trying to do this online for the past four months with no success. You can enter it in, hit save, and it will give you an error. It won't tell you what that error is, or caused by, it will just not accept your apartment number no matter what form you try. And as it had done previously, this error will repeat two or three times before finally telling you that that there is a system problem. After reloading the page, and trying again, the same result will occur. This problem has been going on for months. I also, wanted to verify that my delivery instructions were to have packages left on the back porch as anything left out front often is stolen. I had two packages stolen on January 30, 2025 because they were left out there against my instructions. Now up until today however, I discovered I can no longer verify or edit delivery instructions. If you wish to update your delivery instructions, which there seems to be a section for that, when you go to do so there is no active link or entry field top enter it where supposedly "Delivery Instructions" exists. Apparently there isn't very much quality control with website development at FedEx. And as mentioned, any attempts to contact FedEx is only going to waste your time, your energy, but most of all your patience. I spent the better part of twenty minutes calling repeatedly, trying different phone numbers, different responses, etc., but got nowhere. UPS had instituted a similar change roughly over a year ago as well. Their system was even more draconian in the way it handled customer problems. Their system would simply tell you out right that it could not help you, wish you a good day, welcome you to call again if you have a problem and hang up. But being that all we have are UPS, FedEx and USPS for non-commercial shipping, we have no choices. Of the three, USPS is the most responsive, but if the current administration's aspirations are successful, their days are numbered as the long term goal going as far back at the 1980s, has been to privatize the USPS. They've been tossing wrench's into that since 2006 to set it up to fail. Unfortunately since few people actually pay attention to specifics, its easy to convince people there are problems where there are not, that whatever problems occur are for the reasons said when they're actually artificially caused and on purpose to convince people of a lie. Sadly, privatizing what is still the world's most efficient and best example of mail and package delivery both domestic and foreign is about to be over and done with. Not because there is or has ever been any problem with it, but because of the massive amount of profit, for-profit commercial interests can reap from it. But then this is what fascism is all about... handing over governmental processes and responsibilities over to private enterprise. But Americans know it as "running government like a business". So, if that is what we want, and have voted for... so be it. I can't wait until the reality of such a situation finally comes to fruition. Because those who do the harvesting are not going to be us little people.

Great experience coming here to have an item packaged and shipped. They took care packing my item…read moreand gave me great advice on shipping options. I'd definitely come back.

From the owner: The UPS Store #7751 in Syracuse offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Quality of service was excellent Best customer service at…read morethis location Being under pressure long day at work Had a deadline to make. Came across Lady with color in her hair forgot her name but she cares about her job and customers best sales rep ever!! Thanks FedEx store Erie blvd for hiring great team!! Go Syracuse NY!!!

horrible customer service. paid for 1-2 day shipping (not cheap) 4/29 and still fighting to get my…read morepackage on 5/4 no one can tell me anything

Always very professional and very quick about service I highly recommend them 100%. I've been…read morecoming to them the last 3 years and every time it's consistent!

Been working with Diane and Nick for at least a decade now. It doesn't get better than this. You…read morewalk in and they know your name. They ask how your event went and how you are doing. They do excellent work at outstanding prices. Customer service is not dead! Every job I've ever sent their way has always looked professional and completed on time. Buy and support local - especially nice hard-working folks such as these. PS: I'm from Syracuse - not sure why it says CA??

I go to this location quite often mostly for Amazon returns. While they are busy more than not ,…read moreit's never a super long wait. The employees are always super friendly and attentive, especially if you need help at the kiosks I would recommend this location :)

I had a return and there were 2 people waiting for the kiosk, no one was at the counter so I…read moreapproached the counter and the clerk said all returns have to be made at the kiosk. I pointed out there were now 4 people in line and no one at the counter. She said sorry all returns have to go to the kiosk and I had to get back in that line. As soon as I made it to the kiosk because only one was working, the clerk said to the people behind me "I can take you up here!" Everyone was there with a return and most of the people behind me were gone by the time I was done with my 3 returns. NEVER AGAIN!!!!! And very rude on top of it!!!

Very helpful and friendly - I had a rush photo transfer job they helped me with with great success…read more Thank you

From the owner: ​Are you looking for a great printing company in the Liverpool area of New York? Come to Empire…read moreSpecialty Printing. Around Liverpool, we are the number one choice for printing services. Here at Empire Specialty Printing, we have top of the line equipment and the latest technology to ensure high quality prints for your marketing and promotional materials. We also offer screen printing services at our facility. When you are in need of great print work, come to the professionals who can do the job that you are looking for. Come to Empire Specialty Printing.

Nancy and staff are able to assist in reaching those hard to find customers! She truly listens to…read moreyour needs and then helps to dig deep and market to the right people!

Absolutely horrible customer service. They could careless about Placed online order for business…read morecards, and opted for Second day air instead of standard shipping On march 1st. 6 days later I requested the status of my order, notifying them that I need them by the 8th at the latest, 8 days since ordering, and if I could boy receive them by then to cancel the order. I received an email saying no one approved a rush order and that my order is scheduled for a delivery of the 10th I called and spoke to them on the phone On the 7th asking for clarification on what they meant, and to reiterate that if I can't have them by the 8th I need to cancel. Throughout the conversation I offered :that if they must be shipped That 2nd day is no longer needed and that I should be refunded the money for 2nd day air. Words can not describe the lack of care and the "" it isn't my fault / problem it's yours ""attitude that I revived. Shortly after the conversation I received an email From their customer service department: ...."I was not contacted by anyone to rush the order, therefore, even though it's scheduled to ship FedEx 2nd Day Air the due date remained 3/10/14." That's 10 days later from ordering. @ no time throughout any contact either by email or phone did the words "let me see what I can do" , "I am sorry" or anything that resemble professionalism or care of their customers. All that was iterated was the inconvenience to them selves and that someone else would have to pay for it. I would look else where for your printing needs if I were you. I work hard for my money, and I prefer to give it to those who work equally hard at their jobs to earn it.