Very poor customer service. After hour service inadequate, responsiveness poor. Continuity of…read moreservice lacking.

I have had my old alarm with Nelson Alarm for approximately 21 years. I started having some false…read morealarms being sent in lately, and thought maybe, just maybe, after 21 years, it needed some service. And it did. Actually many of the parts had gone to rest and could not be purchased any longer. So, It was time for an upgrade. And what an upgrade it turned out to be. I want to thank Tasha, who pays attention to the customer and the needs and is very informative as to how this was happening at the same time (about) every day...My sales person, Bob Lewis, who understood what I needed, and did not even try to oversell me. and especially our technicians, Rex, and Gus, and Finally their installer Josh. Josh made sure that all devices were operating nicely and I could get any info on the APP that is now letting me talk to the alarm. His training was easily understood and very complete. Would I mention them to anyone? O yes, they are the best. If you go to them based on this review please let them know that Ray V sent you. You will see what I mean. They are priced well, and act quickly if there is a problem! Thanks for listening! Hopefully we'll have a sunny day soon.

Unfortunately our story is the same as the other recent reviews. Justin seemed like a great guy, so…read morewe decided to go with him for an install of a new furnace and AC unit back in December 2022. Since then, we have run into issue after issue, all due to mistakes that were made during the original install. Each time we have reached out to Justin for help, but he continuously ghosts us and will not show up to make things right. Beware - he will only honor the 1 year labor warranty if you are willing to wait weeks before you can finally get him onsite. We have a 7mo baby and her bedroom was up to 84 degrees last night. Still waiting on a response from Justin although it's almost been a week with constant outreach from us! I've never experience such poor communication from a business owner - it's absurd. Unfortunately, this will be the third time that we're having to pay an outside company to fix our brand new AC unit. EXTREMELY disappointed and hope others don't make the same mistake as we did!

Do not work with them…read more Justin came out and gave a resonably priced quote and asked for funding for parts while signing the contract. He seemed accomidating and reasonable but then rescheduled three times and blamed it on me. He is no longer returning my calls/texts. After looking further, the business's accreditation in the BBB was revoked due to failing to maintain a positive track record in the marketplace and addressing BBB complaints in good faith. https://www.bbb.org/us/in/indianapolis/profile/heating-system-repair/a-new-phase-heating-and-cooling-llc-0382-90042690

Fast, friendly and fair. Thank you to Aaron for coming to the rescue - reattaching my riser due to…read morea down limb and assisting in the restoration of my power. Same day service, reasonable rates. I would recommend him for any electrical service needs.

We own an apartment in Martinsville and got recommended to Aaron from another fully booked…read moreelectrician. This was after a previous one had fallen through. We needed to rewire an entire apartment in an old house. ~Good communication. ~Makes good recommendations, ~Fair price, and ~Works quick. We'll call Aaron back for another project for sure!

The garbage disposal was stuck and disgustingly backed up. Brad came out, right on ttime, and had…read moreit working in less than 10 minutes! I was totally prepared to need to buy a need one. Then I asked him if he could replace some doorknobs and light bulbs. He went and got the supplies and came back to replace same day. The bill was sent electronically and I was able to pay while he finished. Great communication. Fast service. Affordable. Highly recommend!

Very responsive and reasonable. Worked with us during our home insurance claim. Would recommendread more

Dennis responded quickly to my request and came the next day. He appeared young yet experienced. My…read morecall was for maintenance and general inspection for various issues. He found sealing issues and changed out a faulty part. He fixed what was needed and explained possible future fall maitenance. He spent over two hours on the job and charged less than $300, which included supplies and parts. He was highly recommended on other platforms which is why I gave him a chance. He was pleasant and had great customer service. I will use him for all my future HVAC needs.

He did an excellent job and was very responsive, calling to set up an inspection appointment within…read morea few hours of my online request. He arrived on time to meet with my wife and me, addressed several issues immediately, and scheduled follow-up appointments to complete the remaining work. He continued to be punctual, completed the job thoroughly, and ensured the area was cleaned up afterward. I was very impressed with his professionalism and feel he went above and beyond. I will certainly reach out to him again when it is time to upgrade my system.

Exceptional customer service. Highly recommended for residential pickup for exterior & patio door…read moreinstallations. Bobby is a very down to earth guy. Easy to understand & doesn't use construction words that go over your head. He didn't make me feel insecure in my purchases or frustrated about this project. When Bobby says he's going to do something it will be done with tenacious effort. This young man doesn't know what being lazy means. I'm fact, he's quite the opposite. Went to Lowe's last Spring. Why? Bc they DO know!!! In looking for window replacements on another project & a need for three exterior doors, I found a person indirectly at Lowe's, Josh Cook. Anywho, after I got a name (Josh) at Lowe's. I went from there with Josh in an two estimates. Josh came with accolades from others that enabled me to proceed. By the time I was able to start my updates, Josh wasn't available. Josh texted & highly recommended Bobby Reeder. This act demonstrated valorous leadership capabilities in my world. Neither gentleman knew me from Eve ; ) . Josh didn't have to do this at all. Received a text, as Bobby was introduced by Josh. Both of these young men have proven that they know what they're doing. They do it without any drama in excuses. No return fixes were necessary. I may be mistaken as my CRS is sneaking it's way into my evening, over a month has lapsed...magnificent effort in carpentry skills & diligence by both have certainly exceeded my expectations. When you meet Bobby, please try not to allow yourself to judge his stature. Bobby is stronger than he appears. He carried a patio door by himself and installed it with more professionalism than I've experienced in a custom home builder. I'm impressed with Josh. I'm more impressed with Bobby in how well he installed a front door & patio door...including picking both items up at two different retail merchants (Menards/Lowe's). Josh was right on, Bobby is ever bit as forthright as they come. Bobby Reeder is a fine person who has character in professional efforts to make your improvements become a reality without delay. Bobby...thank you so much for your time/efforts. Looking forward in working with you again soon. We love love love our patio door. The nails on the chalkboard sounds are completely absent. The sound of silence in opening/closing our patio door is the music to me : ) Ty Ty Ty! Stay well & safe all, Amy

I used yelp to contact this person. I was happy with first visit…read more Then two weeks later I tried scheduling a 2nd visit and they abruptly stop texting with me when tried to confirm they cost they quoted me for that was the same. Then a few days later they abruptly contacted me as if they'd not stopped nor there was any delay. They agreed to the previously quoted cost. I figured I'd give them a chance and scheduled a day late in the afternoon per their request. I had to take time off work to be at home that day. I texted them when I got home and they said ok. Just over an hour later they did not want to come out at all and wanted to schedule me for the next day. I told them no, I had to make up time at work and I was busy that weekend. They never contacted me back.

Knowldgeable neat on time thorough very good ********…read morewill use again and refer to other people

Nate came and fixed my gas dryer that wasn't heating up. He also cleaned out the lint and gave me…read morethe link for a new filter as mine had a hole. Reasonable price. He was communicative, on time and pleasant while in my home. Call this guy!