Unfortunately our story is the same as the other recent reviews. Justin seemed like a great guy, so we decided to go with him for an install of a new furnace and AC unit back in December 2022. Since then, we have run into issue after issue, all due to mistakes that were made during the original install. Each time we have reached out to Justin for help, but he continuously ghosts us and will not show up to make things right. Beware - he will only honor the 1 year labor warranty if you are willing to wait weeks before you can finally get him onsite. We have a 7mo baby and her bedroom was up to 84 degrees last night. Still waiting on a response from Justin although it's almost been a week with constant outreach from us! I've never experience such poor communication from a business owner - it's absurd. Unfortunately, this will be the third time that we're having to pay an outside company to fix our brand new AC unit. EXTREMELY disappointed and hope others don't make the same mistake as we did! read more

Do not work with them. Justin came out and gave a resonably priced quote and asked for funding for parts while signing the contract. He seemed accomidating and reasonable but then rescheduled three times and blamed it on me. He is no longer returning my calls/texts. After looking further, the business's accreditation in the BBB was revoked due to failing to maintain a positive track record in the marketplace and addressing BBB complaints in good faith. https://www.bbb.org/us/in/indianapolis/profile/heating-system-repair/a-new-phase-heating-and-cooling-llc-0382-90042690 read more

Came home from work to a very chilly house and finding my furnace quit on me. I called just about every heating and cooling company I could think off, most of them either rude, hung up on me, available a week out, not returning my calls and so on. But then I got lucky with New Phase, he returned my call and was able to squeeze me in the following day. Communication skills A+++, he let me know when he was running a few minutes late, kept me updated throughout the process. When he was on the way, when he would be there, what to expect along the way, instant written estimates and receipts. Great. I dealt with Justin and he is one of the most polite and accommodating individuals I have ever met, I didn't know this level of courtesy and respect still existed. During his first visit, he explained to me exactly what he was looking at, how to read the codes of the furnace (which will save me grief and $$$ in the future), tried to fix wat the codes indicated. When that didn't work, he investigated further, found and showed me a crack in the heating element (bad news) and so I needed a replacement. I told him my upstairs was not heating or cooling as well as my ground floor and so he checked my duct work in the crawl space for me and it checked out fine. Suggested a more powerful blower for the new furnace since that would not add to the cost. Since my air-conditioner was 29 years old, I decided we might as well replace that too while we are at it to save a little on the cost. Yes, I checked the BBB, Yelp reviews and any other reviews I could find. I double and triple checked with friends and professionals in regards to the costs, but was told by every single person that the price was extremely reasonable and I should definitely go with this company. And so I did. Again, great communication throughout, and we found a day and time that would work for both of us. It took a little longer to install than anticipated, but that is because I have a very old house and difficulties generally pop up. But Justin took it in stride even so he had to alter some parts and custom built some and in the end I had a beautifully working furnace. He cleaned up after the job and I think my house was cleaner than when he started. Not only do I now have a wonderfully warm furnace, a huge air-conditioner and a programmable thermostat, but I also have a one year warranty on labor and 10-year manufacturer warranties which Justin already registered for me. What more could you ask for? read more

Horrible scam 8/7/24 destroyed my HVAC AC and Furnace. Took my deposit and ghosted me New Phase/A New Way both one in the same Justin Hunt Johnson just changed the name to continue ripping people off with major necessities and life expenses like HVAC systems a pretty pitiful guy. to take advantage of people they way he has and does and has the nerve to say have a blessed day at the end of his voicemail greeting. I believe he sabotages your systems so he can be called back out to drain more money out of you. He we creates reasonably priced Invoice that both parties sign but he still does not comply on his end of the contract. Beware dont trust him. What a man soweth that shall he reap! . read more

UPDATE 3/30/24 Justin Hunt isn't the same guy as he was over a year ago. He used to do really solid work -- but either he has relapsed or something has happened, and now it seems like most of his services are a scam. He reads texts and never replies, sends erratic messages. And as of now, I'm out about $500 for duct cleaning that never has happened. You'll lose days and days waiting for him to show up. Please look elsewhere! --------- I've had Justin now do both a replacement on my hot water heater and my furnace/AC and there's truly nobody that I would recommend more. I originally reached out to a company called A**tron that not only didn't take apart my HVAC unit, they diagnosed I needed a whole new system based solely on the sound. It all seemed fishy, especially when they quoted me $15k to replace everything Justin saved my tail. He came in, actually took apart my HVAC system, inspected it thoroughly and gave me a fair price for the actual solution! His price was competitive and he had all of my new equipment installed in less than 2 days after quoting me. He even cleaned up after installation. If you need a truly trustworthy HVAC guy who won't scam you and will give you the best service and price, I would highly recommend a new phase. read more

Today our new AC was installed! Justin walked me through every thing, showed me all the new parts , and what he did to ensure things were sealed. He advised us on different ways to help maintain our new AC and why it's important to keep the area around our thermostat clear. This work came with a 10 year equipment warranty, and a 1 year labor warranty. I cannot recommend this company more!! Every part of this process felt so transparent, efficient, and honest. Call Justin and his team for all your HVAC needs!! read more

A New Phase Heating and Cooling - Our new AC unit! - Heating & Air Conditioning/HVAC Near Me - Indianapolis, Indiana

Very disappointing experience with this company. We had Justin and his brother, Bobby, install a new HVAC system in February. There were many issues all around but I'll just talk about the most recent one and why we have to hire another company to fix their mistakes. Our AC unit, which this company installed, is not running. It is correctly 73 degrees in our house with the thermostat set to 69 (see picture). It's not working. Bobby was here last week to fix the AC unit because it would not turn off, even with the furnace on. Well he managed to stop it from running while the heat was on, appeared like it was fixed. Justin then followed up and asked how everything was. My husband told him, so far so good but I'll let you know when it gets warm enough outside to turn it on. Well, it got warm enough outside to turn it on. It didn't turn on. No cold air. My husband contacted Justin and he assured us he would be out to our house no later the Saturday morning to fix it. Well, Saturday 5/6 came around, no Justin. We arranged to have someone at the house all morning and he never showed. Finally, Justin texted my husband and said he slept in. By then, it was too late. My husband already contacted another company to come out this Monday. Justin then told us he would come out Saturday afternoon. Guess what? No Justin. Very unprofessional experience. We now have to spend money to hire another company to fix their install. We will give Justin to opportunity to pay the repair bill from this other company, since he won't honor his own labor warranty. If he does not pay, then we will have to take him to court. Very unpleasant experience. Avoid the company. read more

A New Phase Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Indianapolis, Indiana

I thought they did alright, until now. This is their work, that they put their name on. The new company that came out today mentioned that they do a lot of follow up work for, A New Phase. read more

EDIT - The owner of this company responded and it makes no sense and is a complete lie. This guy has some serious integrity issues. This company is operated by a total crook. I'm not sure how he has 5 star reviews. Many must be fake. He installs bad units then refuses to fix them. Very dishonest and future customers must be made aware. STAY AWAY! read more

My furnace stopped generating heat on a Saturday evening when outside temps were in the teens. I contacted Justin via the app and he responded very quickly then we spoke on the phone. He was very professional and helped me confirm whether it was a gas or electric (Things I should know but didn't). I am housesitting and the owner preferred I use another company so I did not end up having this business do the repair but from the interaction we did have, if it was my house and my decision I absolutely would have used this company and have kept Justin's contact info in my phone and he'll be my first call next time. read more

FRAUD ALERT. Not only was their work a hack job, but the check I gave them was altered and redeposited, taking an additional $4k from my account. So, I'm out over 8k until bank corrects. 4k for initial job, 4k for what was taken, & $1,500 that I had to pay someone else to fix the crappy job they did. My realtor referred this company, otherwise I would have read the reviews first. I believe they are hacks and crooks filled with excuses. Filing a complaint with necessary authorities to allow them to investigate. I believe this is a felony. With all these reviews, I'm surprised there is no class-action lawsuit, yet. read more

A New Phase Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Indianapolis, Indiana

New Phase Heating And Cooling was great. Fixed the problem, courteous, respectful & quick. Justin was informative, prompt and efficient. Thanks for diagnosing and fixing our issue! Definitely 5 stars in my book. read more

I had to reschedule my first appt for my estimate due to a conflict. The second appt he was an hour late and when he texted to see if he could still come I had to say no because of a work meeting conflict. We again rescheduled but he failed to show up or respond to my text. read more

This is such a great company! Justin was quick to respond and help me with my furnace and a/c . This company was very helpful with letting me know what was going on every step of the way! They also was very helpful getting me financed with the holidays around I had no extra cash laying around. I would definitely hire them on all your HVAC needs I am most definitely calling them back if I need help with any home project repairs in the future !!! read more

FRAUD AND DECEIT (heading to court) - I am an Air Force veteran and I gave this young man a shot. It's been an absolute nightmare with this company since FEBRUARY, when this company installed a new AC unit and furnace for me. I went with Justin after he begged me for my business. He told me about his family and how he loves to meet people. I figured, why not give him my business, seems like an honest guy. Major mistake. It's been one problem after another. Lies upon lies. So many issues. Bad install. Gaps in furnace. Wiring issues. Latest was furnace leaks (since repaired). Now an AC unit that hasn't worked properly since it's been installed. It's either not been turning on at all or not turning off (had to pull breaker to stop it). The last visit, a few days ago, I was told it was fixed. Now, its in the 70s. Thought I'd turn on the AC unit to see how it was running. No luck. Did not run. Frustrated, I reached out to Justin and his brother (last technician to work on it) to notify them, it was not working properly. Justin told me he'd be out today, Saturday, no later than 11am to fix it. Never showed. Since then, I've been ghosted. No call backs. Not responding to my texts. Justin has done this several times to me. He says he's coming out or on his way and he never shows. He's spent entire days telling me he's on his way, "I'll be there in 30 minutes" and never shows. Now, I have to schedule another company to come out and fix the AC unit for this Saturday. I'm going to pay another company to fix their mistake and take this company to court. read more

Reached out to Justin at New Phase, about adding an additional zone in my home to help level out the temperature in our two floors. Responded very quickly with a great price and scheduled for the next day. Install went well, in and out in a few hours. Very Professional, clean, neat and you can tell they have pride in what they do. Walked us through new thermostats, and how the system is set up. I will recommend New Phase to anyone! When I started the search for a hvac technician I was a bit overwhelmed with poor communication, many calls out and not a lot of returns. So It was a breath of fresh air dealing with New Phase. Great communication, great pricing, and great work, you cant go wrong. Cant recommend enough. read more

Professional * On-time! Affordable! * Integrity * Local business owner I used New Phase Comfort Heating & Cooling to check out the coolant for my air condition unit. They were knowledgeable and gave me the right information to make an informed decision. Moving forward, when I have HVAC needs, they'll be the first place I'll call. read more

Wouldn't give Justin any stars if I didn't have to. We took to court and won . He Didn't even bother to show up. Imagine that! I reported him to the BBB, and found his membership has been revoked. So much for being a "good hard working honest Christen". We are working on how to get him to pay us the verdict. Not Giving up yet! read more

I had an issue with a old furnace and it needed replacement. I perused Yelp like most do and Justin was one of the HVAC contractors that responded. It's very challenging finding good contractors that are reputable, reasonable priced and value building a win-win relationship with clients. I also run a business so working with the right people make all the difference in the world. Justin was very timely in his responses, communicated very clearly and efficiently throughout the quote process to scheduling the work to furnace installation and post receipt of payment. Although he didn't have to, Justin was also able to fix a minor plumbing issue in the basement at no charge so I was very appreciative of that. I'm very glad to have worked with Justin and wouldn't hesitate to contact him again for future work. read more

Horrible...my home warranty sent me to them, they came mod April to assess, and said would be back to fix. Instead what did happen is they told the home warranty company they fixed the issue. Had to call back to reopen ticket and have been calling and texting to have someone come back, their reply is we are short staffed and ACs are priority. Ok I get that, so finally someone calls me in July sets up an appt and guess what no one ever shows and they tell the home warranty company they can't get a hold of me....So now we are in August and I am still waiting. Trying desperately to get my home warranty send me to a new company, while I call this place with no reply. Disorganized, unprofessional, poor customer service, and insane turnaround time about sums up my one star review!!! read more

Very happy with Justin response time and professional workmanship. Definitely will call him again in the future for other jobs such as furnace and water heater. read more

If I could give this company zero stars or below I would. The owner, Justin, does not follow through. He just wants to get paid. Once you pay him he will not go finish his work and say that it wasn't included in the contract or quote when it was. Or simply not respond to your texts/calls. I now have to pay another company to come fix his poor quality input of my AC/furnace that still does not work properly. He has no idea what he is talking about and never shows up when he says. He will also tell you he is a one man crew but then in the next sentence he is trying to get one of his crew members over to assist. This man is very unprofessional, do not hire him for any type of work because it will continue to not work properly and he will overcharge you. read more

I had my rental unit AC go out and I called Justin. He was able to come out same day and replaced the heat pump following day. He certainly seemed to desire business as he was friendly, prompt and competitive with pricing. It is definitely a bummer to have to deal with HVAC expenses but having a reliable company available to help eased the burden. I would recommend A new Phase and particularly Justin. read more

This company was recommended by our home warranty to provide repairs for our AC. Upon arrival the owner, Ajay, was probably the friendliest person I've ever met. We've had our HVAC serviced by other places and they are never nice or honest. Always telling us we need to replace ASAP. But as everyone knows a home warranty says "fix that sucker until you can't". And a new system is an expense we cant foot right now. Ajay had fixed our system within 15 minutes and saved us from suffering. With a small baby there is no way I could have sweat one more night. I highly recommend this company! read more

A New Phase Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Indianapolis, Indiana

Central air went out last night. After checking reviews and BBB I submitted an online request to New Phase and two other companies. Early this morning I already had a voicemail from AJ at New Phase. He told me their fee (very reasonable) and said they could come today. The technician, David, was here when promised. He was very knowledgeable and outgoing, and explained what he was looking for along the way. He diagnosed the problem quickly, explained the cost, and replaced the bad part. Our A/C fired up and began cooling instantly. I will definitely recommend David and New Phase to neighbors and family when they need a repair. And for the other two companies that didn't have the initiative to get back to me, thank you. Clearly I got the best. read more

Saturday evening my ac died. Sunday morning I contacted A New Phase Heating and Cooling through Yelp. I received a text from Justin within minutes. He came out that afternoon and got my ac working in less than an hour even though I had ordered a new system. He did not want me to go without ac for two days while waiting for the install. I had already decided to replace the entire system (furnace and ac) and had been doing research and price comparisons since Nov. of last year. I can tell you that Justin went above and beyond in service, and he has great pricing. If you need any heating and cooling services; I suggest you give him a call. read more

After having my A/C Heat pump stolen for the second time I called a couple of HVAC businesses and got quotes. Justin and New Phase was the very best quote. Working with Justin was amazing. He worked so hard to get my system installed and secure it. He was great at communicating when he would be here and what he was doing. He cleaned up after himself and I now have cool air! I cannot recommend Justin and New Phase high enough. Great great experience read more

Justin and his brother Bobby have been doing some HVAC work on our new construction. To be honest, he is probably one of the only people throughout this project who is been communicative and helpful and professional. Justin is prompt in getting back with me and straightforward. He explains things clearly and follows through, which is refreshing, since many of the folks we have hired to complete work do not sufficiently explain things. His work is quality and he has been very helpful on going the extra mile to recommend other trusted people to complete the remaining work. He works quickly and diligently and we have been very happy working with him. Would definitely recommend! read more

Look no further! Ask Justin for a quote. I found Justin thru Yelp due to my Airbnb unit needs some duct work and new HVAC system. He responded promptly and was able to meet me the next day. A week later, he completed the complicated job and I am 100001% satisfied of the quality and professionalism!! He is DEFINITELY investors friendly! Thank you Justin. Looking forward to do more projects with you! read more

The gas hot water heater went out last night about 8pm. Justin diagnosed the problem and had installed the new heater by the next evening -- just a few days before Christmas. Very responsive and got the job done just in time for the holidays. Highly recommend! read more

Professional and honest work. Called after AC system lost power. They were the first to respond respond my request got help. Brandon and Justin walked me through diagnosing the issue over the phone which took the guess work out of the service call. Great followup. Will definitely use New Phase again in the future. read more

My furnace broke in the middle of winter. Justin was able to come over to look at it within an hour. My furnace was fixed shortly thereafter. Justin was friendly and explained exactly what went wrong. Thanks so much! Will definitely use them again! read more

I'm just saying, not only did we get Justin here same-day to fix our water heater... but he also replaced it the same day! What I look for in a repair guy is much the same across the board: I want to hire someone that can deliver on a repair and also show me the ropes when it comes to preventative maintenance and upkeep. Justin did exactly that with ease. If I had a question, he answered it. If I didn't ask a question but looked curious, he supplied me with information. I'm very happy with the price of the services we booked. He even texted to check back in with us when all was said and done! Very appreciative, easy to work with, timely and skillful. 10/10 will recommend and hire again! read more

Justin was one of 4 bids I received to replace my furnace, AC, and water heater. He responded to my bid request immediately. His company has a price match guarantee but I didn't need it because his bid came in almost $1000 cheaper! He was able to do the install on a day convenient for me. He did removal of the old equipment, swept out all the dirty & old storage areas, put in the new equipment, swept up again, answered all my questions, showed me how to operate the equipment, and provided a paid electronic receipt. Extremely polite and friendly! He also provided great communication through texting about time arrivals or any changes in our arrangements. This is a young company with hard workers that deliver what they promise in an efficient manner. I would HIGHLY recommend Justin and A New Phase Heating and Cooling!! Kellie C. read more

Bobby was great to work with. Even more important, they worked very hard with our home warranty company to get us the service that was needed. They truly care about what is best for the customer. read more

Ten o'clock at night the day after a cross country move I contacted Justin at A New Phase Heating and Cooling about our AC not cooling properly. He responded to my call within a couple minutes and was out the next morning to diagnose the problem. Being in a new home in a new state, I had other questions about things in our home as well, and he was more than happy to answer them. He was honest, fair, and very professional. I will definitely be calling him for all our future HVAC needs and recommend him to others. read more

EXCELLENT company!!! We needed to run new washer/dryer hook ups in our condo and work on our furnace. Bobby came out for estimate next day and they were more competitive than others but more than that he wanted to get us taken care of. Justin was very timely in getting the parts and the appointment was set quickly. In the winter they were able to get us heat and the plumbing install before other companies even responded. My Son already has a job lined up with them at his house. read more

I am a new homeowner and my heat pump went out about a year after we moved in. Justin did a great job explaining the ins and outs of the system so I could really understand the nature of the work. He gave me a breakdown of the repair vs replacement costs and wasn't pushy about anything. Very responsive and got my heat back on within 48h of the initial inspection. I will be reaching out in the future for my HVAC needs and you should too. 10/10. read more

Justin called me immediately after I posted my request. Showed up promptly and was very informative! After that it all fell apart! Told me that R22 freon was LIQUID GOLD! Charged me $300 per pound! Later found it on Ebay in multiple sales for $30 per pound! Charged me 10X the price!! Said that he would come back and inject stop leak! Never did! No calls nothing! Called him and relayed my anger. Said that he was on his way to give me a partial refund! More lies! Do NOT trust this THIEF! A LIAR and will screw you as far as he can! YOU have been warned!!! A one MAN wrecking crew! Look else where!!! read more

Justin was very friendly and professional. My furnace was repeatedly shutting off with an error code that I could not resolve. I called the emergency service number, and he tried to help me troubleshoot over the phone before scheduling a visit. He was extremely knowledgable about my furnace and Nest thermostat. He was able to quickly diagnose and resolve the issue upon arrival. I will definitely be calling him for any future heating and cooling needs, and would highly recommend him! read more