Good job. My last interaction with usa was a major improvement from where we left off last time. From the woman on the phone (terry) to the tech at my house (john) now to the internet at a constant 22m i have say good job. Everything was handled professionally and i am once again a happy customer! read more

I have had USA internet and TV service for more than a year. The internet is frequently down for hours or days. Two weeks ago it was down almost every morning, which is when I use internet. The TV quality is worse, meaning poor picture and audio. Did I mention it took a year to bury their cable in my back yard! I was very unhappy 11/3/16 when I turned in my equipment and ask to stop. What a $200 fee!!!! I should have been voicing my complaints instead of being patient. USA is a poor choice. When I installed DirectTV at my other home we were amazed at how much better the picture quality was. Do your homework and shop elsewhere for internet and TV in Pagosa Springs, CO or elsewhere. read more

Worse than dial up. And as the reviews show they tell you they will come back and bury the bright orange cable running from your house to the cable box and they never do. Called for a year then found a better service. Do not waste your time. read more

Terrible internet provider. Our internet is off easily 2 or 3 times per week. This has been going on for months. When my wife called to complain the man she spoke to hung up on her. It's making me wonder what I'm paying these idiots for. read more

If you are considering choosing an Internet provider or cable tv. Do yourself a favor and stay away from this incompetent provider. Rarely can you get a clear picture and you have a good chance you will not have internet on any given day. Call the main office and they will tell you they have issues in our area. That has been their answer for months. Absolutely nothing gets done here in Pagosa Springs. Ask any local and you will find they are most likely waiting to get out of their contract. Good luck on that! read more

This company is sooooo bad I've contacted the better business bureau about it. And they won't even talk to the BBB. They won't stop charging me even though I haven't lived in the area for 9 months. After this I'll be filling out a fraud report with the CO attorney generals office(oh, and about a third of the time I didn't even have Internet access!) read more

If you use USA communications after reading this review then you're more ignorant than USA Communications! This is by far the worst company I have ever dealt with in my life. I have a vacation home in Pagosa Springs I use for vacation rental on vrbo.com and Air bnb. I charge between $350-$500 a night. USA communication without fail never has their TV or internet working at all when I have guests in my home. When I lived in Pagosa the Internet was marginal at best but now it never works!! I've called two weeks in a row for a supervisor and they've hung up on me, called my wife a liar, and I still haven't gotten a supervisor to call me. They over bill me when I had no service for 3 of the 4 weeks of the monthly bill. I have been audio recording their customer service and I've opened a case with the BBB to report this abuse. NEVER EVER DO BUSINESS WITH A COMPANY THAT TREATS CLIENTS THIS WAY. They are based out of Kearny, Nebraska. Again do business with anyone else for tv and internet outside of this TERRIBLE COMPANY! Awful customer service and quality of service with tv and internet. A joke, honestly! A horrible joke! read more

I've only had this internet service for 5 days but I'm happy so far, it's much faster than the centurylink service I am replacing for the same price. Service tech was pleasant, efficient and on time. Should I experience outages or issues as described by a previous reviewer I will update but I'm impressed so far. read more

This is a horrible company. They will put you in a 3 year contract. BE CAREFUL!!! I have a business and we used this service for about 1 month. In that month we had 2 outages that were over 1 day. Then one day we went out for over a week. They had technicians come to our site but they couldn't get our service working. We had to cancel their service because they couldn't get it to work for over 2 weeks. Now they are trying to collect for the entire 3 year contract when they couldn't provide a working internet service. I know a lot about networking and their lead techs in Nebraska don't even know what they are doing. They don't know how to properly configure a static IP. Watch out and don't do business with this company unless you have no other choice. Their local tech was great but our problem was out of his control, but he said that he has to deal with situations like this all of the time. read more