Sheriff's Department Thousand Oaks 2101 E Olsen Rd, Thousand Oaks, CA 91360 Reference: Incident Number 23-86415 Date of Incident: 6 July 2023 9:39 pm Location of Incident: USA Gasoline 1715 E Thousand Oaks Blvd, Thousand Oaks, CA, 91362, Tel.: (805) 496-8045 On 6 July 2023 at approximately 8:30 pm I visited USA Gasoline at 1715 E Thousand Oaks Blvd to replenish the fuel in my vehicle. I have been to that gas station dozen of time over years. Upon arrival, I went to the building to pay cash and the attendant and his patron started changing the door sign from OPEN / CLOSED back and forth within about 2 second intervals. The door was open, so I entered and requested $50.00 of pump gas. Jose took the MONEY and then stalled looking out of the window and fidgeting with items on the countertop. I asked if the station was open for service, and Jose became hostile and threatening. Jose then provided a RECEIPT and continued with his threats. I left the building and went to the gas pump and no gas was dispensed as the pump was subsequently manually disabled by Jose. The pump indicators and fuel price was displayed & illuminated. I went back to the building to inquire about the disabled gas pump. Jose stated to leave the fuel station. The Sheriffs Deputies were called to respond to this incident of theft.1 I did not get the fuel service, and I did not get back my money until arrival of the Sheriffs Deputies at approximately 9:00 pm. Other customer pumps were operational, and Jose did not offer alternate methods of payment such as point-of-purchase cards. This is the second interaction with Jose as the first was his employment at Jiffy Lube at 2905 E Thousand Oaks Blvd, Thousand Oaks, CA 91362. On 28 April, 2023 he refused service bypassing me to another customer and I had to get service from another technician. The customer stated "I believe this gentleman was ahead of me", but that did not deter Jose from refusing service.2 1 Penal Code § 484(a) PC sets forth the California crime of "petty theft", which is defined as wrongfully taking or stealing someone else's property when the value of the property is $950.00 or less. Up to 6 months in county jail. 2 The Unruh Civil Rights Act (California Civil Code Section 51) provides protection from discrimination by all business establishments in California, including housing and public accommodations, because of age, ancestry, color, disability, national origin, race, religion, sex and sexual orientation. On a side note, although it was dusk with reduced visibility I notice Jose red truck has tires that protrude the vehicle frame (not confirmed by inspection).3 3 When you're driving in California, you have to abide by regulations that limit how far your tires can stick out from the vehicle. These limits are set to avoid accidents and protect you and other drivers. The maximum allowable tire width is 4 inches, and the maximum allowable tire height is 2 inches. This is determined by measuring the distance from the center of the tread to the edge of the tire. If your tires are more than two inches from the wheel well and you have less than four inches of remaining width on each side, you will be required to replace them. read more

This location used to be an ARCO. I noticed they moved to a fancier location further East on T.O. Blvd. I'd forgotten that this was now USA Gasoline on T.O. Blvd. at Erbes. They freshened up the convenience store with an exterior paint job, but the overall property is not the most scenic in town. Very utilitarian, with the added "feature" of several bags of trash on the ground in front of the shop. The pumps have various bells and whistles, but don't collect cash like the pay stations at ARCO. Have to pay inside, but you can receive the receipt right from the pump. Be careful if you exit onto Erbes, as cars can come whipping around the corner off T.O. and there's not a lot of distance to spare. Prices are lower than the national brands, but not the lowest in the area. read more

USA Gasoline - Gas Stations Near Me - Thousand Oaks, California

Slowest pumps I have ever encountered. Unenthused employees. Dirty and always in mechanical disorder.

Ok prices for gas. Convenience store is average but the woman working refused to allow a disabled man to use the restroom. Public humiliation is not ok!! read more

I had the absolute worst day today (thanksgiving). My long shift at work was the least of my problems. I tried to use my debit card at two gas stations and there's something wrong with it (there's money in the bank). I only had $1 cash on me, stopped by this gas station and because I felt embarrassed for handling him $1, I explained about my debit card issue. This man is SO generous, he loaned me $5 out of his own pocket so that I'd have enough gas to get home and not worry. Honestly, the nicest thing anyone has ever done for me & I'll never forget it. Thank you for for being so kind! read more

Refused to give me change. They said I would have to buy something! Bad customer service. :(

Very rude and disrespectful staff. I took my dog over on the dirt lot and an employee comes out yelling at me and my dog and saying my dog can't pee on the dirt. I've been driving for 4 hours and let my dog stretch his legs and go potty. All the yelling the staff member was doing scared my dog. Worst place ever read more

Slowest pump ever. And then it decided it didn't want to stop filling up my car, & gas spilled all over. Thanks for the reminder to wash my car!! Will be returning to my trusty Chevron down the street... read more

The ownership of this place needs to reach out to the owner of the Moorpark and Janss store and tell him to fire the guy named Josue. He was extremely rude to multiple customers he wasn't in the store for 15 min. And got mad when a gentleman knocked on the window. He told him "to not knock on the fucking window" this person needs to realize that he is in customer service. I told him to relax that people were just frustrated from waiting and he told me he wasn't going to sell me the gas I needed and that I could "go suck a dick somewhere else." I don't know what kind of place the owner here is running but he needs to fire this employee for foul language and rude treatment of customers. read more