This company was fine in the beginning. The rates went up a couple years ago and the service went down. It's not always picked up on Monday as scheduled. The website has been taken down so I can no longer make payments this way, and just tried the phone number listed, and it does take calls and the message states it's not set up to take voice messages. So how am I supposed to make the payment? read more

I have been with this company for years and for the first couple of years never had a problem but this last year we have had so many problems with them picking up my trash every week. For months now I've had to call every week to have them come get trash. The lady who I speak with always had an excuse, but I have always been nice and said it was ok. Well today I was nice but said " I would like to complain bc every week I have to call to have them come get my trash and is there any way they can make sure to grab it." The lady tells me with attitude "then you can find someone else to get your trash bc you live in Egypt." I nicely said I just want to make ya'll aware. Fast forward later in the day we decided to cancel trash services. I again spoke with same lady and made her aware that we wanted to cancel and that I did not appreciate the attitude earlier. She then says " OH GOOD, WE WILL BE GLAD TOO." This is not a way you run a business. I have been super nice and patient. I do not appreciate the attitude I received. read more

How the hell they are still in business. I will never no. Horrible service and rude. I went a whole three weeks with out pick up several times but they expect their pay on time. They are a joke read more

Literally, and I do mean literally, called me 'stupid' and 'unintelligible'. My very first Yelp review is just to warn people that this company has the single most unprofessional staff I've ever dealt with. read more

If you're looking for inconsistency and incompetence look no further than USA Waste. Waste is the operative word as it would be a waste of your time to call them. But if you must, just be prepared to speak with a terrible, miserable woman who's been thoroughly trained at the art of treating people like the product with which they deal with. But maybe I'm being too tough. I mean, perhaps answering the phone, speaking with people in a pleasant and professional manner and helping to solve simple problems just isn't in her wheelhouse. Maybe this person was thrust into a role she is just incapable of performing. Perhaps the "peter principle" could be to blame? But that would mean she would have been promoted. From what role does one get promoted from to answering the phone? No, I guess that's not it. Though this review is negative in every way, I will end on a positive note, as I have been raised to try and find something positive in every situation. So, in that spirit, to the person of whom I am referring I offer this positive spin- OK, so customer service isn't your thing but I believe your skill set is perfect for a certain kind of work. Perhaps you should inquire at the DMV, IRS, VA, or other government agency. Your total lack of respect for others would be a great fit in our government system. Just think, getting to speak down to people all day, be thoroughly incompetent and get promotions and bonuses all while racking up a sweet retirement and never having to worry about losing customers. Wouldn't that be great? You'd never be expected to solve problems, only tell people what they did wrong, a perfect fit for you. read more

This is company is despicable. 100% agree with the others who have said they cannot believe this company is still in business. They do NOT pick up the trash. The customer service is AWFUL! The female that answers the phone constantly says she'll have to check her cameras to see if your trash has been picked up when it has not and she will not call you back. If you fill in the online inquiry, no one will contact you. And if you FINALLY get mad and raise your voice to the awful female that doesn't do her job there, she'll lecture you on your behavior all the while her company is taking money for a job they never fulfill. Avoid doing business with these scam artists who pretend to be Christians at all costs. And for the lady there that pretends to be holier than though - honey, God is watching you and knows how you lie and steal from people. read more

I have been without a container for 2 weeks. Yes, I know I was late making my payment when they picked it up, but does it take two weeks to receive another one, especially when you are in the area to collect trash. I've called and left messages asking when will they return the container. When I did speak with someone they said it will be in 3-5 business days. This was 3/11/19. read more

After paying three months in advance, they picked up my trash 3 out of the following 5 weeks. And it was picked up on whatever days they felt like it so I had to leave my trash by the road for days at a time. The owner, Dana, is rude, disrespectful, and unprofessional. She even told me "do not speak to me like you have no sense" then hung up on me when I said I wanted my money back for the advance payments I had made. Call someone else for your trash services. This company is a joke. read more

The WORST customer service ever. They haven't picked up in 2 weeks and tell me it's because it's not sitting at the road! It's been sitting in the same spot for 2 weeks!! Lady in the office is unprofessional. Even spoke with Palmetto Waste in Greenville because I thought they were affiliated, he said he gets calls non stop about florence and horrible they are!!! Someone needs to put that women in her place! I can't find another number for them corporate or anything. I will be contacting the Better Business Bureau and anyone else I can file a complaint with read more

One stars is too many! It took us 3 months to get a trash can. Worst trash pick up an services ever. Very Unprofessional. The people in the office is very rude. You don't never no when your trash will be picked up. You can't even call an pay a bill because they won't answer the phone! Very inconsistent all the way around! read more

This is the absolute worst company I have EVER dealt with!!! They never pick up the trash on time. I called to complain to the owner... Per se... Asked why they never pick up the trash in the days they say. She gave me another excuse and was nasty, nasty, nasty. Just like the other review, she said she was coming to get their nasty trash can and told me "I can haul it to the dump myself". I complained to the country and was told there is nothing they can do. What a joke! Hopefully they will go out of business!!! read more

Oh where to start. Perhaps by advising one star is too many. I have endured the inconsistent service for several years simply for the recycling. Tuesday is pick up day, but more than not trash is picked up Wednesday, Thursday or not at all. The only punctual moments are when it comes to cashing my check. Recommend this company you ask, not in two million years would be my reply. I am not sure why there is a phone contact as NO ONE ever returns a call or actually answers a call. Going to the recycling center myself will be a pure pleasure. I can depend on myself!!! read more

By far this is one of the rudest establishment I ever dealt with. When the "Owner" hangs the phone up on a paying customer. Please find service somewhere else. I am trying not to believe that a owner is this unprofessional. If you know who the owner is please let me know. read more

If a zero star rating is possible that is what I would give this "business". My pick up day is Monday. It is never picked up on Mondays. I pay my bill consistently. My payment is on auto pay. I have called numerous times throughout the year of service and they eventually pick up but I only have one bucket and with the garbage overflowing on the street and animals getting to it causes more hassle than the service is worth. They need some competition. read more

One star is being too kind! I moved to Darlington in April 2018 and was looking for a trash removal service and I came across USA Waste & Recycling. I was drawn to them since they do recycle. Unfortunately the service has been terrible, trash not picked up on the appointed pickup day or not picked up at all. Don't bother calling them as the staff are very rude and unfriendly. My last call resulted in a shouting match with a miserable woman that undoubtably hates her job and knows nothing about customer service. She basically called me a liar and hung up on me. I've stopped paying them so no doubt they will figure out I cancelled my service. I recommend TWS instead. read more

We have had this service for about 10 years or more. Only problem until recently was not getting trash on my trash day. The trash guy started tearing up the light pole in front of my house with the arm of the truck. Even tho my trash can has been in that spot since I got the service. After I called and complained to them. They tried to lie and say we was told before to move that. We were never told that. Then the trash guy said we sat on the front porch and watched him tear the pole up instead of helping move the can. We wasn't on the porch my neighbor watched him from the fence. Why would he come help the trash guy lol. Anyway it's been 2 weeks at the moment since my trash has been picked up. We will be switching services after they get this trash. Hopefully he gets it today and he don't drive by like last week. Bottom line don't use this company there are more options out there. read more

The reviews prior to mine are so accurate it is scary. This is the worst group of yahoos I have every dealt with, and for it to be trash pick up - I would expect a private company to be better than city services I had prior to moving - NOT EVEN CLOSE! When you think you are calling a customer service line you get a rude lady that obviously doesn't care about their customers needs or opinions. I called for 2 separate scenarios and both times got her. If you have cardboard boxes and break them down, sit them next to your can, they will not pick it up. The response I got was, "for a measly $24 we don't pick up anything that's not in the can." If you can think of any movie where a southern redneck is portrayed, her voice is the epitome. I'll buy a trailer and haul my trash rather than deal with this group, especially the unpleasant one on the other end of the phone. read more

I really don't even want to give a 1 star!!! I was deceived from the very beginning. NEVER had service. Trash was never picked up and refund so far as not been issued. Taught me a lesson to thoroughly check out any companies on YELP or BBB. Told false information as to why our trash had not been picked up. Upon investigating with Darlington County Landfill discovered the lie and real reason. Please don't use them!!!! read more

This company is an absolute joke. Picked up my trash 1 time in the last 4 weeks. Finally called to cancel... And the woman on the phone laughed at me. Laughed! Lmao. TWS is by far the best company in the area. The owner Dennis is a great man... And they ALWAYS pick up your trash. USA waste? They are the worst in the area. Not even close. read more

This is the worst and most unprofessional company. I have never dealt with a business and had someone yell at me quite like this so-called owner did at 8 a.m. this morning. They have no scheduled time for trash pickup so they say they're supposed to come get it Friday but then don't and then when I told her that we had the bin out she started yelling and saying I was lying, she seriously started yelling and saying I was like at 8 a.m. they have no particular time that they come, they are supposed to come on Friday but have been known to come at 9 p.m. on Fridays or at 5:30 a.m. on Fridays. Sometimes they come on Saturdays also at sporadic times and that's if they pick up it all. My honest advice would be to recommend Timmons the only inconvenient thing about them is you can only pay via check. Terrible terrible company and the customer service is better at even Walmart compared to this place. I only rated one star because it would not let me write 0. read more

usa is exactly what they say they pick up (trash).ive had service with them for 2.5 months and they said they will pick it up every monday.well in the 2.5 months its been picked up 4 times and only once on a monday.everytime ive called i get the same woman with a attitude on phone and she always has a poor reason why they suck.today which is 8/18/2015 tuesday they come at 3 pm to get the trash and i had a 55 gallon rubber maid trash can full also by curb.the reason i had extra was because they didnt come last week at all.so they dumped there can and just threw my whole 55 gallon trash can in crushed it and drove off.i sat in my house and watched this.so once again i can the same attitude woman and she said she new they didnt come last week and they were doing there job by throwing everything away.she said that wasnt her problem and that she would no longer be coming to dump it that they will come get there can.well until they bring me a new 55 gallon trash can they will not get theres.my pitt bull is useing it for a dog house at the moment.if they want to go in his fence and take his dog house they are welcome but i cant wait to see this out come when they do.people cheaper is not always better.pay a few more dollars somewhere else and get good service.service and good attitudes usa dont offer read more