Moving soon, and needed a dumpster to get rid of clutter. USA Waste was quick to respond. I had the dumpster next day. Price was just right. It saved me 4 or 5 trips to the dumps. No problems with pick up or delivery. Thank you so much! read more

Full time driver puts dumpster back on asphalt driveway after lift. When he is on vacation part time driver filling in can't seem to follow directions and puts dumpster on lawn making holes with wheels. Four time in last 6 months. Called Andrew Rohan and he says SORRY but it keeps happening. Have pictures but guess not allowed here. signed Dan O. 16 Meggison Lane Hol. Had Republic for 12 years and they never put dumpster on lawn. Cudos to my full time driver who gives 110% effort to doing it right every time. read more

USA Waste & Recycling - dumpster on lawn, not on driveway where it was lifted from. 4 times this year - Recycling Center Near Me - Enfield, Connecticut

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This company is trash! After being a customer for 4 years for trash, recycling and manure dumpsters and following the procedures for cancellation of services, I received a 15K bill from Joe McCue for breaking my contract. I will be seeking legal assistance. read more

I called to report the the trash collectors did not bring the trash cans to the truck as was required. Instead picked up only some of the trash bags out of the trash cans, and carried the bags to the truck. This conversation took 35 minutes during which I listen to Mallory who repeated what I already heard a man in the background say to her, at length. This double speaking went on with our entire conversation. At one point I asked if we could save time by just putting this man on the phone. Mallory explained that he was training her. So the lengthy double explanations to each comment or question I made continued: I was wrong to say the landlady's contract included taking the trash cans to the curb. That wasUSA Recycle's responsibility. They could not verify my account of the trash collectors not talking all the trash because the truck dash cams were not working. During this time Mallory would also put me on hold which, after three minutes, I would hang up and eventually she called back, these extended holds happened three times. I was getting exasperated because we were getting nowhere. The man, whose name he informed me was Jack eventually took over the call. With no apology, told me that Mallory was giving me the information on her screen but the information on the screen was incorrect. Never an apology, just the repeated explanation that no one did anything wrong: 1. He was correctly giving her training instructions, 2. She was correctly reading the computer screen, 3. The computer was wrong, that was the only problem. My frustrating 30+ minute experience with USARECYCLE on the phone with problems USARECYCLE created is in stark contrast with the image of your rosy, professional family business on your website. Christine T. read more

On time and carefully/precisely placed. Really quick and professional. Good communication on holiday pickups too

Great customer service from Joshua. I called to ask about my account, and he was polite and willing to put me on hold to find out more info when he didn't have it right in front of him. He was apologetic and friendly. All customer service centers should have people like him. read more

Seriously, among the best customer service anywhere. Every time I've ever called during the past three years they've served us, USA folks have shown nothing but courtesy, friendliness, and helpfulness. read more

Ever since they bought out Duseau Trucking it's been a legit shit show. They rarely show up to take my trash. Haven't taken my recycling in over a month now. Attempted to charge me for multiple bins as if I had a duplex, randomly after several months of using them. Within a few months they jacked up the cost for a service I already don't properly receive! Just a complete scam.. Stay away if you can. read more

Avoid this company at ALL costs! They have shady business practice. My company did not even have their trash container on site and they have been trying to collect money for trash collection! The "family owned" scheme is really good....but don't let it fool you! If I could give ZERO STARS I would!!! read more

they merged with another local company, and understandably, there were complications when they took over our account. I understand that such a process is bound to have hiccups, and they admitted there was many. However, it is unacceptable for them to continuously demand payment after I have provided receipts. They continuously say my receipts and screen grabs from my bank statement are "not sufficient evidence" , and don't give any example of what would be considered sufficient evidence. They just continue to threaten to shut me off unless I pay again. So in my experience, they are pretty sucky. read more

what happened to integrity ?? sad to see this place go way down hill since becoming "fancy" deff switching somewhere that respects its customers as well as their employees. hope you do better guys! good luck employees with such a high turn around rate. read more

I had a 30 yard dumpster delivered in July. This week I called to have it picked up and I wanted a 20 yard to replace it. They told me no because I would have to pay for some random contractors dumpster in cheshire for them to bring the 20. I ended up telling them to just pick up the 30 and I'll make other arrangements for the rest of the debris I need to get rid of. They decided to deliver the 20 anyway on Monday, I didn't see it till Tuesday so I called them and told them to come pick it up. Today they called and wanted me to pay for the swap and the 20 yard dumpster. Not only that but they lied to the contractor and told him I had been ordering dumpsters on his account so I got an angry call from him because they lied. These people are the worst type of people you can deal with. Please don't use them. read more

Stay away! You will be lucky if your trash gets picked up once or twice a month, but they will still charge you for weekly pick up and call you a liar when you tell them your trash hasn't been picked up. They will go for months (REALLY!) and not empty your bins but drive right by your house, even if you are in the driveway trying to flag them down. They leave your bins half full and dump them any which way, any place in your driveway or yard that they feel like. read more

A nightmare. The service I had with another company was passed to these goons, who have not only failed to pick up as indicated, but have behaved in an intimidating manner(!) and entered false charges against my account, while refusing to pick up their dumpster. read more

Emailed them two days in a row asking for the price for their service. NEVER heard from them. Looks like they aren't taking on new accounts or can't be bothered to reply to inquiries. DON'T BOTHER contacting them if you wanted to change trash companies. read more

I've had USA for several months now after switching from an unreliable trash company who never showed up. It was easy to set up and customer service was polite and fast. They come on time every week like clockwork unlike the last company. Their prices are reasonable too, so I'm happy with the service read more

I've rented a total of 4 dumpsters from this company and this time will be my last. Looking at other reviews it seems like they changed hands and I can tell a difference with how poorly this last transaction with them as gone. I called 11/10/20 to reserve a 20 yard dumpster to be delivered 11/20/20. The morning of delivery I was told by the driver he could not drop the dumpster as it would not fit (I was VERY confused as I have previously had the same size dropped with no issue) I called in to see what the issue was and was told he brought a 30 yard (not what i requested) Apparently they were supposed to call the night before to let me know they no longer had any 20 yards available, but never did. They were not able to bring me the proper size until Monday (11/23/20) ..... the only thing they could do for me was let me have this one for an extra week (no charge) and refund me $30.00 --- their mistake cost me 3 days of no work being done at my house, a day I took off from my job to be home with said workers and a big headache. read more

this joke of a business does nothing but play games and piss the customer off. request garbage pickup, they wont show up, call and they make you the problem. request ANYTHING and it just simply will not get done and when you get upset that it was not done, of course you the customer are the problem, not them LOL. i would be embarrassed to own this "business". read more

DO NOT USE THIS COMPANY! if i could give them a ZERO stars review i would! just plain bad customer service. not polite at all and very rude. Have used them for about 4 years and during the holidays i had an extra amount of bags and had missed the previous weeks pick up because i was away for the holidays. They refused to pick up the extra bags and wanted to charge me $7 a bag extra the next week. When explaining this they were just plain unsympathetic and had no willingness to help me with my situation. At $7 a bag that costs more than 3 months of service from them. Spoke with 2 people over the phone and explained my dissatisfaction and then told them i would be reviewing their service online and here i am. When i went to cancel my service they told me it should only be $3 a bag extra and really tried to keep me on with them but i refused. DON NOT USE THEM they are literally TRASH! read more

Just used them last week for a demo property. Very pleased with customer service and drop off and pick up was very precise !!!