I wanted to take a moment to express my sincere gratitude for Sabrina, an office clerk at USC Physical Therapy. Every time I visit, Sabrina's warm and inviting demeanor makes a world of difference. She consistently goes above and beyond to ensure that patients feel cared for and supported. Her positive attitude is truly infectious and greatly contributes to the welcoming atmosphere at the clinic. Sabrina is an incredible asset to the team, and I am so grateful for her dedication and kindness. Myself, having been in service and hospitality all my life, I pride myself in giving 1000% to my customers and as one knows, it can be challenging at times. Sebrina is a true champ in what she delivers to the team. I know it when I see it!! Thank you, Sabrina, for everything you do! read more

Imossible to book. 5weeks soonest appointment But they won't tell me if they take my insurance They won't tell me until day before or when I come in They want my address to bill me .I cant use PT not covered by insurance read more

3/24/22 Really can't say enough how 5 star excellent this place is! My PT, Kevin, is wonderful & highly skilled. After my knee surgery, i needed rehabilitation to better heal & learn how to use my knee all over again. It has been a long journey & I'm so fortunate to have this team be my partner to wellness. Today, it's the usual (torture LOL) treatment to work on the discomfort (pain!) due to my IT band being stiff/rigid and flexing the knee. Kevin, with his trainee, Juan, helped loosen it with scar tissue manipulation & patella mobility maneuvers. He has many recommendations for home & work exercises for me to perform to help me get through my days & increase my tolerance level & manage pain as well. Prior to leaving the center, I needed to ice my knee to help with managing the inflammation & the PT assistants were very helpful to set it up for me in a jiffy. They work so well together as a team to make it a delightful PT experience for their clients. They've been my partners to my recovery. Thank you ever so much! read more

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If you don't mind 30 min appointments, then you do you. but for me, i had ACL surgery and wanted to get better faster and 30 mins just ain't going to cut it. I had talked to the front desk and the therapist, and they said their office only allows 30 mins sessions. After they talk to you for a bit, see how you've been doing, you're now down to 20-25 mins of exercise. Therapists i had were great, but every time i went i got frustrated with the 30 min appointments. I ended up finishing my sessions elsewhere read more

This review targets my experience with Dr. Joe Derian. Hope I'm spelling the surname right. I'd had a fair number of PT specialists before. (I am old, and have a problem with cervicogeneric headaches...an arthritic neck that means a lot of pain.) During the recent PT sessions I was hyper-concerned about correct form and had lots of questions, with which Dr. Joe D. was remarkably patient. I liked so much his approach at building on my knowledge base over time and progressing gradually to more advanced moves. I think I may have been a difficult patient, partly because of my tendency to overdo...or to wrongly interpret instructions at times. Though the difference in my pain level and frequency were quite incremental for some time, I realize that the PT with Dr. Joe cumulatively made a significant difference after the several months of treatment. I am reaching for "pain rub" solutions less often by a lot, am avoiding dangerous pain RX's fairly successfully, and am able to go longer without occipital nerve block treatments now. A big Thanx! read more

So happy I found Erica Sigman! I have occipital neuralgia and chronic migraines. I'm being treated by a neurologist but am still experiencing frequent debilitating pain, with a lot of tension/stiffness in my neck and back that I'm sure is a big contributing factor. I felt like I was hitting a wall with medication management and wanted to find a complimentary treatment approach. I heard going to a PT who specializes in headache conditions could provide a lot of relief and I was very excited to see that USC has physical therapists as part of their headache and TMJ program. I love this because when you toss a bunch of specialists at a teaching hospital together to share knowledge with each other from the unique viewpoint of their own profession, you get incredibly well rounded and highly specialized providers. This is definitely the case with Erica, I was very impressed with her bio off the bat and amazed that she finds time to still see patients with how active she is at USC. Erica started the appointment getting a thorough history. She really listened and asked great questions that my neurologists haven't even asked. She then did a very thorough exam and took measurements, sharing her insights along the way. The session was amazing - she immediately released some deep tension and taught me great exercises I can do at home. On top of being incredibly knowledgeable and good at what she does, she is also very warm, kind, and fun to chat with. I'm really looking forward to future sessions and am feeling hopeful/grateful to have found something that seems like it could provide a lot of relief. read more

This review is for Dr. Daniel Cleland. I hope this is reviewed by his management because his behavior is unacceptable and despicable. I have been suffering with chronic pain for years and came in for my first visit to work on reducing some of that pain, which per my MRI is being caused by degenerative discs, scoliosis, cervical and lumbar disc herniation and radiculopathy. Some pains have been going on for 10 years. I explained all of this in the beginning of my session. I was met with these questions from a PHYSICAL THERAPIST: "HAVE YOU EVER HAD DEPRESSION OR ANXIETY?" (He asked me twice before he examined me, and it was within a few minutes of ever meeting me, because he didn't believe me the first time.) "WHAT ELSE ARE YOU DOING WITH YOUR LIFE?" "ARE YOU HAPPY?" "I'M GOING TO BE MEAN NOW." (This was said to me multiple times during my partial exam. He also wouldn't stop hurting me when I told him to stop that it hurt there where he was pushing down on my lower spine.) IS IT THE SAME PAIN YOU'VE COME TO KNOW AND LOVE? (This is where I drew the line. I immediately responded, why would you say that I love my pain???? I walked out of the room and told him I'm done working with him.) Dr. Cleland, you're not a Shaman, Psychologist, or Parole Officer. I would say stick to your job, but I really can't because I wouldn't want anyone being subjected to your judgments, belittling, unprofessional and unsettling behavior. You will not get away with treating patients this way! My formal complaint against you will be filed next! read more

If it wasn't for scheduling in the front office staff I would give this place five stars. I like my therapist and she's great. The office staff has horrific customer service. I suffered a brain injury, and I require vestibular also balance therapy. Because of my injury I get very tired and severe migraines and it's very hard to drive. With Covid it's been thankful because I can receive the therapies I need and work towards healing because the telehealth. Every time I try to make new appointments I'm told they can only see me on Wednesdays. However Wednesday doesn't work for my schedule. I then asked for the office manager to call me to see then if I can change Therapist because they won't let me change Therapist. The manager calls me and says no you can schedule any day. Every time I have to reschedule appointments because I have none left, I continue to get the same issue from the office staff. Where they will not schedule my appointments. And they won't then talk to the office staff they will only reach out to the therapist however the office manager has said that they will accommodate me. It's very frustrating having a disability and trying to get treatment and help for it and not being accommodated by the facility. So if you have a disability I need an accommodation, beware as you may not get it. read more

Where do I begin. The front office is disrespectful and in complete shambles. I arrived for my appointment 4 minutes late, stood in line and when it was my turn, the front desk girl said she had to reschedule me because I was late. I had left work in the valley, drove through severe traffic which took me almost an hour to arrive and be told I had to reschedule my appointment to the first available date which was 4 weeks out. I grabbed my chart/paperwork and advised them I would be moving to a new physical therapist where the front office was properly trained and managed. If I could give a zero star rating, I would. Don't bother with USC physical therapy, find someone who's properly trained at managing a front desk. read more

Kellen Matsuno is my PT. So far I like the guy. He knows what he's doing, and really cares about strengthening my right knee before I have knee surgery again (3rd times a charm)! - He's patient - Kind - Knowledgeable - Thorough - Easy going - Empathetic Having to go under the knife again for a third time. I wanted to make sure I get the best care as possible. I explained to him that I was still vetting Ortho surgeons and that I haven't found one I liked. He was able to recommend me a few USC Ortho surgeons who specialize in complicated procedures. What separates this guy from my previous PT's, is the fact that when I left my session I forgot to get the contact information for the surgeons. Kellen was kind enough to email me their info that same day since he knew I forgot to ask for them. That right there is what I call a caring PT who is really looking out for his patient. read more

The "downside" I'd have to say is a few of members of the staff, Admin. and/or PT personnel come off as snooty, that is to say an inability to put themselves in the patient's shoes, someone that is in pain. Little comments exchanged often made me feel embarrassed, and uncomfortable. I have a mental disability, and their exchanges were like a giant finger pointing at me. The icing on the cake was when the physical therapist working with me said he felt I wasn't trying hard enough, doing my share, exercising at home, and he discontinued my therapy. read more

You folks cancelled my 10:30 appointment at 9:46 today. You said that you would call me back to see about rescheduling. Yelp says that you close at 6:00. Your phone message says you stop taking calls at 5:30. It's 5:13 and no one picks up the phone. The recorded message says you've closed. What's going on? I've been waiting a month to start physical therapy with you folks. This is frustrating. read more

I can't imagine any better Physical Therapy. Jonathan Sum was my PT, and the team of therapists is top in the nation. They have 3 clinics. This one (Health Sciences Campus) is they main one, but they also have one in University Hospital, and one at USC main campus. read more

I did two rounds of PT here, trying to improve range of motion (and quality of life) for a knee that desperately needed replacement surgery - which they said I was too young for. My therapist was Amy P. She is awesome. Very thorough, knowledgeable, kind and easy to talk to. The work we did HURT, but she never hurt me. I felt like she understood and empathized with my pain even while making me do the work. It's hard to explain if you haven't gone through PT before. Pain is inevitable, but the approach to it matters. Scheduling can sometimes be tricky because most (all?) of the therapists are professors - they teach and hold office hours and do all sorts of job things other than handle patients. And the drive is a pain, but the care is worth it. read more

I've been a patient at USC PT off and on for 5 years during my multiple complicated surgeries for lower extremity cancer. Jonathan Sum has gone turlough it all with me. He understands the complicated deficits that I have, but also that I am a triathlete so just getting back to walking and activities of daily living was not ever going to be enough. The entire staff and all the assistants USC PT are extremely helpful and supportive. I can't say enough great things about my time at USCPT. I am gonna to compete in a race less than months my radical ankle resection and reconstruction. I wouldn't have gotten back so quickly or well without the support of everyone at USC PT. read more

Awesome These guys/girls made me a believer in physical Therapy. Amazing what can be done without the use of a scalpel. I would go back in an instant if i ever needed help. read more

I have been to a handful PT places for my knee injury, chronic neck pain, and postpartum recovery. Of all the PT places I've been to, this place is the best of all. I have had two therapists here, Erica and Brian. Both of them are great. Not only are they professional, knowledgeable, and friendly but also very caring, understanding, and accommodating. If you have more questions when your session is ending, they always take the time to make sure all your questions and concerns are addressed. This makes me feel like they are people who really care about their patients. After going for several weeks, PT time has become the highlights of my day where I get to lay down, relax and chat with my favorite therapist while she works on me. The most important thing is you do get better! read more

USC is by far the best!!! The physical therapy department for oncology and orthopedics are EXCELLENT. My therapist is Erin she is very knowledgeable passionate about her skills. I've only been a patient for two weeks now and I totally see an improvement in my ROM. I feel that its important to have a good therapist to get you back to your baseline. The entire staff has been great! read more

I don't know why anyone would give USC Physical Therapy or Jonathan Sum a negative review or low rating. Don't believe it. I am a person with multiple chronic conditions, including cerebral palsy, fibromyalgia, lupus and back pain. I have been in and out of physical therapy all my life, so trust me when I say this place is unquestionably the best place to go for your physical therapy needs. And, I am so grateful for Jonathan Sum. The staff is kind, exceptionally trained, and professional. They all work with the individual needs of each patient, customizing care and treatment plans. They genuinely care about how you are doing, and work towards your success and rehabilitation. Yes, the schedule gets filled up quickly, but that is true any place that is excellent in care. You just need to make sure to schedule your appointments in advance. And, the facilities are not the fanciest, but everything is clean, well-organized, and uncluttered. Jonathan Sum is my physical therapist. He is professional and trained in so many aspects of his field. He finds out of the box for solutions for patient care, taking the time to treat each patient as a person and not just a case file. He truly cares about how I am doing each week, listens to my feedback during treatment, and makes the modifications needed so that I get the best results. I am so grateful to be under his care. And, there is no time limit to PT sessions. They spend the time they need with you, and give you the tools to maintain your progress at home until your next visit. PT is not a gym membership. I recommend USC Physical therapy to everyone who needs it. Their team is 10 + stars! And, for those of you who are lucky enough to be Jonathan's patient, know that you got one of the best in the field. read more

Review for Dr. Brian McNeill If I put all of the doctors, physical therapists, acupuncturists, chiropractors, and other miscellaneous healers into a big vat, stirred the pot, and quantified their effectiveness in terms of helping me to resolve/prevent/manage my chronic pain issues, 1 would be about right. Dr. Brian McNeill, on the other hand, gets a 1000,000+ rating from me, (on a scale of 1-10.) - That is how good he is! The fact that I was able to see someone of his caliber and have Medicare pay for it, was a tremendous blessing. Don't be fooled by his laid back, open-minded, and humble demeanor. This guy is extremely intelligent and perceptive. One of the things that I most appreciated about Dr. McNeill is that he's very gracious about answering questions. He has an in-depth understanding of the principles behind his suggestions, so this is something he is not threatened by. He's not someone who is regurgitating a protocol he read somewhere, and he doesn't want you to do as your told. He wants to empower his patients to learn how to care for themselves... and as a teacher, he knows that some people learn through asking questions and going into subjects in an in-depth way. This is such a special quality. There were many times when Dr. McNeill told me that I was welcome to email him if I had any questions in between visits, and he always got back to me very quickly. He graciously helped me select a treadmill while insisting that he didn't want to be paid for the time that he spent doing this. Although Dr. McNeill specializes in shoulders and body mechanics in general, the key insights he offered with regards to minimizing chronic wrist pain were 100% on point. Since incorporating his suggestions, I've had less over all pain. When I do experience pain, I have a better understanding of why, as well as tools to reduce that pain. If you have the opportunity to work with him, I would not pass it up. Make sure you take careful notes or ask him if you can make an audio recording. This way you'll have a roadmap for managing your pain issues for years to come. P.S. He usually has a student in attendance, but I didn't mind this at all. All of the students who attended my sessions were pleasant and had nice energy. read more

I had a rotator cuff repair and was referred to USC for therapy. Daniel Cleland was my therapist. He was terrific! He considered all aspects of my health and tailored my therapy accordingly. He was extremely knowledgeable and "pushed" me when appropriate. Appointments were always on time and the attention to covid precautions were excellent. I would highly recommend Daniel and USC physical therapy. read more

I broke my ankle in September, and had surgery on September 25th. I'm a student at USC, and was incredibly active; for me, the injury was devastating. From around December-March, I saw Dr. Cleland. He was kind, personable, and above all, pushed me when I needed to be pushed (yet still respected my limits and boundaries). I was sad to end my physical therapy sessions with him, and I can't thank him enough. With Dr. Cleland, I feel as prepared as possible to re-start my active lifestyle. read more

Jonathan Sum has been a gift in my life. I had a traumatic injury, followed by surgery and continuing problems that Jonathan has been able to treat with PT interventions. He is an outstanding individual, courteous, knowledgable, extremely professional and his positive outlook keeps me hopeful in my recovery. I cannot say enough about the helpful staff and how responsive the office is when I am in need. Jonathan is top in his field and I'm sure has significantly impacted the lives of many to offer improved quality for the long run. I am forever grateful! read more

I agree totally. Highly professional and highly skilled. Dr.Jonathan Sum completely changed my life from one of constant pain and discomfort to one free of pain. It ain't easy and you have to participate, but the alternative sucks. And an unexpected bonus, at least at the Marengo office, free parking. Sure, appointments are hard to come by, but so is getting into heaven. Anyone who complains about the care there should go elsewhere and free up more appointment time for those of us who can appreciate really great care and a very high level of professionalism. Personally I hope to never see Aadila M. there, she is clueless. read more

Dr Harry Nguyen is my physical therapist. He is very knowledgeable and professional.

Professional staff. I was seen on time. My therapist, Peter is great. He is very knowledgeable. Free parking is a plus.

I was getting treatment for my CPPS at USC Physical Therapy Center about a year ago. My PT provided me with great reassurance and understanding with regards to my condition and symptoms, and has profound understanding of the pelvic floor muscles, and internal massage is the primary treatment if that's what you're looking for. The assistants and the administrative staff are always accommodating as well. CPPS is very difficult treat, but throughout the year of my treatment at USC Physical Therapy, I've had a new perspective on my pelvis condition and the best possible way of managing it. This place is the start of my journey towards striving to get back to a normal life after having CPPS. I'm very lucky to have found them. read more

USC is an amazing facility with kind, considerate and professional staff. Dr Jonathan Sum is an amazing therapist. He has helped me not only with my shattered elbow but also guided me thru the process of healing. I can't imagine there is a better therapist or facility in Los Angeles. read more

My Physical Therapist is Erica S. I have been going to PT for quite some time now. Erica is very knowledgeable and easy to talk to. She always asks how I'm feeling and can see during my treatment that I am in discomfort. I see Erica for TMJ and Cervical spondylolisthesis. Erica understands and sympathizes with my pain. Her assistant Alexis is wonderful and takes care of me after my treatment with Erica. Scheduling can sometimes be difficult at times because the therapists do have other schedules they have to keep. Front desk Jade is very helpful and pleasant. She emails me when there's a cancellation so I can get in sooner. There's always different music playing in the background which helps me to relax. I love having my physical therapy at "Club Marengo". read more

I've never only had a 30 minute physical therapy treatment before I came here, and I really don't think it's enough time to work on some issues. Having said that, the physical therapists are very good. My chief complaint is the billing; I routinely pay my copay at time of service, and I invariably get a bill several months (up to a year!) later asking for payment. I've learned my lesson and now keep my receipts on hand to prove that I've already paid, but it's a real pain. I wish they'd get their billing act together! read more

I don't like writing reviews so I'll only do it if things are spectacular or real bad - this one is definitely the former. Dr Sum was superb and helped me more than any other form of treatment (his diagnostic skills also helped me avoid what would have been a totally unnecessary and complicated surgical procedure). They work closely with the MDs and the collaboration seems effective. Very professional. Just excellent. read more

I had formerly been here for a different issue and saw Amy D., who was great. This time around, my therapist was Justin. At first, I thought he was understanding and compassionate; but after my last visit, I've changed my mind. I said I could not do what he was asking, and he insisted. Afterwards, I almost fell over in the bathroom, and my muscles were spasming for a week. I couldn't walk around the house and had to crawl. When I called to cancel my remaining appointments, I was in 9/10 pain and crying, and the receptionist didn't understand the problem. To a certain extent, yes, we need to be challenged, but therapists also need to respect the patients and our limitations - real, not imagined. Furthermore, some of the staff need training in learning how to be compassionate and more understanding, as there are a lot of us who are disabled or have medical conditions, and we're trying to improve our conditions, not make them worse. read more

Our family has used Dr. Jonathan Sum and his team for several years. It is a drive for us to get to USC, but after trying several PTs in the Pasadena area, it is clear that it is a worthwhile drive. Jonathan Sum and his USC PT Associates are a Los Angeles resource. Other than helping ourselves, we also recommended Jonathan and his team to a family friend and Jonathan and his team and we have consistently gotten great results. Our kids are doing competitive sports and will get occasional injuries because of overtraining and Jonathan communicates extremely well with them and actually manages to get them to do their exercises. Our daughter's sports club in now using the USC PT Associates for advise, assessments, and education on how to avoid injuries. Obviously Jonathan cannot treat everyone himself. We have been fortunate to always have Jonathan engaged in the initial assessment and treatment planning and his staff has always been outstanding in our experiences. It is obviously not just a job to Jonathan. Other than his clinical work, he is an active researcher at the USC Division of Biokinesiology and Physical Therapy and that ensures that he is always up to date on the latest research and treatment options. His knowledge of the human physiology is simply impressive. Jonathan has helped us with a neck injury, old and young shoulders, ankles, and knees and he always understands the issues and injuries in detail and what might help. Absolutely outstanding! read more