I came in today with problems with my charging port in my iphone. I left with a new phone, and was…read moreextremely well taken care of. If i could give this store 10 stars I would. Barb and Dave took amazing care of me. They were funny, and made sure I got what i needed. They go above and beyond to help their customers, and it shows!

i worked in Dubuque for about 9 months close to IN Touch, besides being close and friendly, they…read morealways asked if there were any other needs i had for my phone. The owner Barb and her employees took great care of my phone needs. Thanks Geno

Helpful, but not helpful…read more Disappointing customer experience at Dubuque AT&T Store. I get a bit worried with next generation of leaders.

My IPhone XR pretty much locked up and brought it to the store where they were able to reset it and…read moreretain a happy ATT customer! Very friendly staff.

Josh at US cellular Muscatine location was awesome and really knows his stuff. I highly recommend…read morehim.

My husband and I were looking into getting new phones. His phone was 4 years old and he was…read morewanting to upgrade. Mine was a year and a half and giving me problems with charging. As we walked in we were greeted by a sales rep from behind a desk. We explained our situation and she asked for our phone number to look up the account. She then asked from across the room with a store full of people how much our monthly bill was. Very unprofessional. I was caught off guard by this and didn't see why she needed to know this - was she planning on paying my bill? Didn't she already have access to that info through our account? - so I just responded I didn't know. The sales rep still behind her desk reacted with surprise and said " you don't know how much your bill is?! Oh well I guess I can look it up for you." A moment later still with a room full of people and still behind her desk she tells us from across the room that it's $110.xx. She then goes on to tell us about whether or not we can upgrade and that my phone is past its warranty and I still owe $300 on it. We knew all that already and now the entire us cellular store does too. My husband asked about a promo he had heard and the sales rep said it's for new customers only. I get that and it can be frustrating but there was no mention of other offers or assistance what so ever. She didn't mention any solutions for my phone's difficulty with charging (a great time to sell a wireless charger... if only I had thought of that at the time! ) By now my husband was so turned off by the sales tactics that we decided to think on it for a bit. $300 with no idea how much it might be for a new one was a lot. We were pretty sure the rep either pegged us as the kind of people who want/need the lowest monthly payment possible with no regard to final value or didn't know how to sell to any other type of consumer. We ended up going to Verizon to see what they could do. A sales rep immediately offered user of their wireless charger for us without even asking and explained several options to us. We ended up transferring two lines, buying two new Note 10 pluses (5g!... didn't know about that before! ) adding an additional two lines for our teens asking with getting the promo phones for them. All this with unlimited data for $60ish more than we were paying at us cell. After 18 years I wish we're would have switched sooner.

Worst customer service ever. Store personnel failed to complete set up of a new account. After one…read moremonth with no service AND and $83 bill, 90 year old patron returned to the store....where he was told to "please step aside, I have new customers." 4 hours on phone with customer service revealed the issue....by then the phone # he has had for 70 years is now no longer available. No apology, nothing....

We walked into Verizon after a sour experience with US Cellular. The store was empty. Chris greeted…read moreus and listened to our situation He presented us with several options as we were conflicted on whether we wanted teens on our lines or not, how much data we really needed, if we wanted entry level phones vs high end. When he noticed our phones were draining quickly he offered us use of a wireless charger ("This is a phone store. We've got chargers!") By now the store was packed and people were waiting. We never felt rushed nor pressured to spend any amount of money at all. We walked out brand new Verizon customers leaving behind 18 years at us cellular and 4 new phones with unlimited data for $60ish more than we had been paying for 2 lines and 5 gigs at us cellular.

Brought my desktop there to check if it needed a new power supply and they checked for free and…read morerepaired it to my satisfaction.

From the owner: Computer, Mobile phone, TV & Electronic Repair, FedEx, Western Union, Title and Registration…read moreavailable at The Kings Of Connections LLC