We were helped by Brandon and Daniel and they were both extremely helpful and knowledgeable!…read moreCouldn't have been happier!

Useless if you don't have a phone that works. They will not help you if you don't have the mobile…read moreapp setup prior to showing up at their door step. All I wanted was a new phone as mine was dropped and that wouldn't happen. They sent me off to customer service, to sit on hold for two hours. They will "ship" you a phone but who exactly wants to wait days on end for a new phone. If you need your phone for work, you're just supposed to sit around and wait for USPS to show up apparently. It shouldn't take HOURS upon HOURS to get somebody to help you with a phone especially with how much money we pay to have service. Do better.

Will helped my daughter and I to find a new phone for her. I had some other issues with my account…read moreand he was able to walk me through everything. I love it when you can go into a store and you get quality service with a smile.

Unbelievable waits! Came in in the morning and there was 2 people working and I was second in…read moreline. After 15mins I left because customers kept walking in with on-line appointments and the "walk-in" line was never addressed. So I made an online reservation for the next available appointment (which was 1:40pm). When I came in for my 1:40pm there was now only 1 person working, and there were 10 people in the walk-in list and 2 in the reservation list. 1 wasn't called until 2:15pm! Well over a half hour past my "appointment". Come on! This company advertises about its great service, yet has no one working when you stop in for help! When I did get to customer service, they really didn't help me with much. Seemed way more interested in trying to sell me a phone line than to deal with my billing issue. Seems this company has put all their efforts into selling phone lines and not really caring if they keep their cable and internet customers.

I had a problem which couldn't be solved from where there servers are located if in this country…read more But when switching to frontier the same problem occurred. Three techs showed up to solve problem z the problem was with my phone which had vpn activated . Apparently interfered with their router.

Sheboygan, WI - Business drive location…read more I wish I could give it 0 stars. I went in and got helped by JP, he added a line without having a physical phone, had me pay the $20 to add a third line without confirming fully I could even add the second. My bill went from $70 to $150, which I almost had to pay even though I never used either line. I had to call customer service twice and raise my voice in order to finally get a refund. I had to go out of my way for his mistake. Clearly the workers don't know what they're doing. From now on I'm not going back to this location. On a separate occasion I was helped by another associate there as well, and he didn't know what he was doing either. The manager was even standing right there and didn't do anything, just watched them mess up my bill and do things I didn't even ask for.

I have been a Sprint customer for over 20 years. The have recently merged with T-Mobile. I have had…read morenothing but HORRIBLE customer service since the merge. It was time to add additional line to my account. When I was in store I was told that I could add a 3rd line for free. I agreed (even though the free line would not be needed for a few years). Now my bill comes and I am charged for the line. So...I chat with Sprint/T-mobile and am told multiple times that it will be taken care of and that the promotion will be applied. When I chat again today I am not told that my line does not qualify for the free promotion and I will be charged $40/month. This is so wrong, as I would not have gotten the line had I know I had to pay. They rope customers in to purchasing something and then screw them over. This is not an acceptable way to conduct business. I hope to prevent someone else from being put through this situation.

Came in today to pick up my reserved order and figured I'd ask if there were any Pokémon products…read moreleft while I was there. I asked one of the employees, and they told me there was nothing left without even checking. Not even a few minutes later, another customer asked a different employee the same question. This time, the employee actually went to look and came back with one item. I was still standing there like... seriously? I even told the other customer she could have it, so it's not about me trying to take it. It's just frustrating when you're told something isn't available and then see that it actually is, just because someone else got help from a different employee who actually checked. I get that things sell out fast, especially Pokémon stuff, but at least take the time to look before saying there's nothing. It just feels inconsistent and unfair. Just hoping for better communication and effort from staff next time.

Had great experience with Derrick in the Geek Squad. Not happy thay we can't get help with tech…read morethings anymore

I had one of the worst customer service experiences ever at Cricket Wireless. I went in on Thursday…read moreto set up four lines -- buying two new phones and activating two old ones. They told me I had to pay upfront for the new phones and that they would activate my numbers once the phones arrived. Half an hour later, I realized my old phones had no service at all. I immediately went back to the store and told them I wanted to cancel and return everything since no lines were activated. The employee said I'd have to wait until the new phones arrived, then bring them back for a refund. The phones arrived on Tuesday, and I returned to the store to process the refund. That's when things got even worse. The employee Andrea and her manager Louis were extremely rude, unprofessional, and disrespectful. They refused to give me a full refund, keeping $250 for "activation fees" -- even though no lines were ever activated. This company charged me for services I never received, wasted hours of my time, and treated me terribly when I tried to resolve it. Andrea was openly rude, and Louis just sat there doing nothing. After spending close to $2,000, I left with missing money and zero service. Cricket Wireless is a scam. Do not trust them with your time or money. Their customer service is a joke, their staff is untrained and disrespectful, and they'll happily take your money without delivering the service they promise.

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSAread more

Since changing cell providers, I'm extremely impressed with the quality of service that Luiz has…read moreprovided for our family. He is very kind, professional, and concerned with providing great customer service. I have been telling all my friends to check him out at Verizon. Thank you Luiz.

My 90 year old mother (who still drives ) - her phone crashed recently - preventing daughters from…read moretracking her location and also Mom didn't have navigation tools. Jen and Becca @ Verizon spent FIVE HOURS with us recently to get Mom outfitted. They were Kind and Abundantly Patient!! I cannot express my gratitude for their assistance!!!