Since changing cell providers, I'm extremely impressed with the quality of service that Luiz has…read moreprovided for our family. He is very kind, professional, and concerned with providing great customer service. I have been telling all my friends to check him out at Verizon. Thank you Luiz.

My 90 year old mother (who still drives ) - her phone crashed recently - preventing daughters from…read moretracking her location and also Mom didn't have navigation tools. Jen and Becca @ Verizon spent FIVE HOURS with us recently to get Mom outfitted. They were Kind and Abundantly Patient!! I cannot express my gratitude for their assistance!!!

Came in today to pick up my reserved order and figured I'd ask if there were any Pokémon products…read moreleft while I was there. I asked one of the employees, and they told me there was nothing left without even checking. Not even a few minutes later, another customer asked a different employee the same question. This time, the employee actually went to look and came back with one item. I was still standing there like... seriously? I even told the other customer she could have it, so it's not about me trying to take it. It's just frustrating when you're told something isn't available and then see that it actually is, just because someone else got help from a different employee who actually checked. I get that things sell out fast, especially Pokémon stuff, but at least take the time to look before saying there's nothing. It just feels inconsistent and unfair. Just hoping for better communication and effort from staff next time.

Had great experience with Derrick in the Geek Squad. Not happy thay we can't get help with tech…read morethings anymore

Will helped my daughter and I to find a new phone for her. I had some other issues with my account…read moreand he was able to walk me through everything. I love it when you can go into a store and you get quality service with a smile.

Horrible experience. Store "manager" Brian Bailey was caught in several inconsistencies in his…read moreresponse to selling me a battery they said I needed but it turns out the battery they replaced was brand new (I didn't know it at the time). He claimed Dave Kiley (his boss) said there was nothing that could be done. This business clearly doesn't care about customer satisfaction. Please don't give your business to them.

Completely different people on both days but one day staff was great. The second day staff was…read morerude. And half service my phone now I have to go back and get it looked at.

Awful! I was lied to about many aspects of the agreement. Please, do not trust Brad. Read every…read moreword of what you sign.

I was charged twice for my phone and I went to the store on Business Drive in Sheboygan and Isaiah…read morehelped me out, explaining what was wrong and why I was charged twice (I wasn't). I came it a bit upset and he explained what was wrong. I have been a long time customer at US Cellular and I appreciate his great customer service.

Sheboygan, WI - Business drive location…read more I wish I could give it 0 stars. I went in and got helped by JP, he added a line without having a physical phone, had me pay the $20 to add a third line without confirming fully I could even add the second. My bill went from $70 to $150, which I almost had to pay even though I never used either line. I had to call customer service twice and raise my voice in order to finally get a refund. I had to go out of my way for his mistake. Clearly the workers don't know what they're doing. From now on I'm not going back to this location. On a separate occasion I was helped by another associate there as well, and he didn't know what he was doing either. The manager was even standing right there and didn't do anything, just watched them mess up my bill and do things I didn't even ask for.

I have been a Sprint customer for over 20 years. The have recently merged with T-Mobile. I have had…read morenothing but HORRIBLE customer service since the merge. It was time to add additional line to my account. When I was in store I was told that I could add a 3rd line for free. I agreed (even though the free line would not be needed for a few years). Now my bill comes and I am charged for the line. So...I chat with Sprint/T-mobile and am told multiple times that it will be taken care of and that the promotion will be applied. When I chat again today I am not told that my line does not qualify for the free promotion and I will be charged $40/month. This is so wrong, as I would not have gotten the line had I know I had to pay. They rope customers in to purchasing something and then screw them over. This is not an acceptable way to conduct business. I hope to prevent someone else from being put through this situation.

Worst store ever! Drew the owner is a terrible person. I highly recommend you don't go here. He…read morewill damage your expense property. He is careless & very rude. I left a very expensive game system there to get fixed. It sat unfinished for an entire year. Always had an excuse. He just laughed about it. I dropped it off in mint condition & he kept it under his desk & it was all scratched & beat up. He had no remorse. Terrible person & store. No one should support a person or store like this.

The fish sandwich was REALLY GOOD. The tartar tastes home made. The fries? eh, nothing special…read more Good selection of tap beer and cute waitresses, too. I'm dinging one star for the dated decor, and the creepy stuffed moose on the wall.

Unbelievable waits! Came in in the morning and there was 2 people working and I was second in…read moreline. After 15mins I left because customers kept walking in with on-line appointments and the "walk-in" line was never addressed. So I made an online reservation for the next available appointment (which was 1:40pm). When I came in for my 1:40pm there was now only 1 person working, and there were 10 people in the walk-in list and 2 in the reservation list. 1 wasn't called until 2:15pm! Well over a half hour past my "appointment". Come on! This company advertises about its great service, yet has no one working when you stop in for help! When I did get to customer service, they really didn't help me with much. Seemed way more interested in trying to sell me a phone line than to deal with my billing issue. Seems this company has put all their efforts into selling phone lines and not really caring if they keep their cable and internet customers.

I had a problem which couldn't be solved from where there servers are located if in this country…read more But when switching to frontier the same problem occurred. Three techs showed up to solve problem z the problem was with my phone which had vpn activated . Apparently interfered with their router.