This location is under new management!!! Rida the new franchise owners and her lead tech finally…read morefixed my phone and were great to work with! All former employees of the location were replaced and things look promising for this location. Nice job guys thank you for the customer service corporate should have given all along!!

My screen replacement took almost 3 hours and when they finally fixed my screen my front facing…read morecamera is now blurry and the light sensor flashes red which is very annoying. Once they had the broken screen off my phone, the phone sat on the counter for the majority of the time as the employees were more focused on selling phone cases. The employees have no respect for their customers' time. When I pay over $170 to get my screen replaced I expect to get a flawless phone returned to me and I was NOT expecting to have to wait 3 hours for a simple screen replacement. I don't recommend doing business with them at all.

Nice, knowledgable staff, convenient location (inside Fairfield Plaza Mall) and US Cellular has the…read morebest coverage in the area.

I purchased a LG Xventure phone on OCT 7th, 2017 from there hartford location. I had the phone less…read morethan 2 months and the homebutton is not working. I went to the store to ask the salesperson about it and right away she said we don't fix phones. I was not asking that question, I was asking if they could help me out with it getting fixed thru LG. She had no CLUE about warranties on their phones that they sell. She didn't want to take the time and call LG either. Now I got there at 9am Sat morning. Only 1 other person in the store being taken care of already. She was not busy cause I was the only other customer there. As she said its LG's problem and You should call them yourself. Thanks for No help. I will never shop at a Premier Location again. I guess when my wife and daughter phones are done under contract, I will be going to another phone service.

I was in the Berlin Store yesterday with a friend of mine who wanted to look into a new cellphone,…read morewith NO IDEA what she wanted. Mary Jo was the employee who worked with us. She explained the different phones available, detailing the different features. She answered EVERY QUESTION {WE HAD MANY!} and left happy with our purchase. Nancy {my friend who bought the new phone} was a bit confused today, so we went back to the store. Mary Jo was there and she answered EVERY QUESTION Nancy had. Mary Jo was kind, courteous, knowledgeable and very patient with us. Please don't let her move on to another career---SHE IS A KEEPER! Sincerely, Dennis Klak

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Henry helped me with my super broken phone to get my service switched to my good phone I appreciate…read morehis patience and speed and very easy to understand thanks Henry

The store is usually busy, and I think that's a testament to their good work. We have been…read morecustomers for 10+ years and have always been happy with the Fort Atkinson team. We drive past 3-4 other US Cellular stores to see the folks in Fort. Keep up the good work!

They just screwed over my sons to the tune of $120. All they wanted was a replacement phone and…read morethey increased the plan and convinced them to buy accessories. The accessories they sold them were for the wrong phone and when they went back to return them they were told they couldn't return them after one day. This is the second time this store has screwed us over. I guess it is our fault for sticking with Cricket. I like the service but the store is horrible.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Appleton store today.