I am beyond frustrated with US Cellular and I am not one who falls for promotions where you get…read morelocked into something you don't want or need. Last October I walked into a US Cellular store in Des Moines, Iowa to inquire about switching services from Verizon to US Cellular. The sales associate was very friendly and explained that not only could I save money on my plan but I could trade in my current phone and get a new one. I would pay $23.30/month but receive a promotional credit of $19.95/per month after the first three months for 2 years. I explained that I am in Mexico for several months each year and need cell service there. She told me that I can suspend my service and get a sim card there. So, I was going to save money on my current plan and get a new iPhone for under $100. Everything sounded good, so I agreed. As we were going through the paperwork, she then told me that my phone was not eligible for a trade in because it was an iPhone 6 not 6s but no worry, I would make an initial payment of approximately $100 but could sell my phone to make up for the difference. Sounded good, right? First I noticed that my cell service was MUCH less reliable "in the middle of anywhere and everywhere". I was somewhat surprised when I couldn't get service in Sioux City, Iowa and was shocked when I couldn't get service in downtown Minneapolis, Minnesota. I had to turn on roaming to call US Cellular to find out what was going on. The representative told me that they are continuing to expand their cell service coverage. He told me that I could use up to 512mb of data roaming for free. I was NEVER told that I can turn on voice roaming and not get additional charges. Second, after the first three months of payments, I was not seeing my $19.97 credit being applied to my account. I called US Cellular and they said they didn't see a promotion on my account. I had to go to the store to talk to my sales representative. She explained that she would have to do a little finagling to get my credit applied on my account. It took an additional 3 months and multiple phone calls before the credit started being applied. Third, I found out that I can NOT suspend my account under the current promotion unless my phone is stolen or lost. The representative I spoke with implied that I could "lie" about my phone being lost. So I will be paying monthly service for FIVE months while in Mexico without the ability to use my phone. I called US Cellular to see if I can cancel without paying any penalty. They told me that I would have to pay $419.40 for the phone and there was nothing they could do. My statement states that I am available for an early upgrade if I pay $279.60 which I was willing to pay to get out of this. So I went to see my representative at the store to straighten things out. She no longer works there! I talked with another representative who told me there was nothing she could do. Calls to US Cellular customer service and retention department were no help. I was totally mislead and I can't believe that there is NOTHING you can do to alleviate this situation with my having to pay $419.40 and report this to the Better Business Bureau and other agencies. FYI it was the U.S. Cellular located at 3801 Merle Hay Rd in Des Moines. And I will add that the sales associate could only say "sorry" and as I was leaving, I saw the store manager returning from lunch. He would not make eye contact and quickly walked by. Must be used to this.

update: a few months later, and it seems some changes have been made, most likely completely…read moreunrelated to my poor review. however, despite the loss of actual customer service/repair personnel, the staff has been friendly, knowledgeable, and helpful. although they are still busy at times, if you go at whatever the off hours might be, it's a snap to get in and out without killing your day.

They do a great job of installing & are a big help when a problem comes up with a carrier.read more

Clerk was very nice and charismatic, no problems with him. However, the two games I bought were…read moreboth damaged to the point of being unplayable, and very clearly not tested. I cannot recommend buying anything used from here as this is not the first time I have gotten faulty game from a GameStop. I was told over the phone I could get a refund, so I can compliment their willingness to own up to it, and would the games have worked, I would have been satisfied with the price.

The staff were friendly and knowledgeable! It was also quite clean and organized inside. I think…read morethis is pleasant place to shop

Our new office signage was beautifully done, both the letters and the logo. Excellent work in a…read moretimely manner by very nice people. They were very patient with our changes during the mock-up stage. It is our pleasure to highly recommend them to everyone else!

I really love there glorious work, top of the line! They take great care of you, helpful,…read morecourteous, and excellent detail to there jobs! I recommend you do this, an don't paint your car unless your keeping it for life! Fast service and very affordable! Give Mandy a call, she will do ya right! And to the wonderful men that get ya hooked up, my top honors to you guys! Worth every minute and every dollar! Can hardly wait to get more done!

Dishonorable liars. Promised money back if I was not satisfied with my purchase of an xbox. They…read morehad no power cord and no controller to test it. I bought it. Took it home. Ordered and paid for a new power cord. Spent 2 hours trying to get the controller THEY SOLD ME to connect. It did not. I called. They said to bring it in. I did. They then hooked it up to a wired controller. I said this is NOT the product I wanted. They then refused to refund me. Less than 24 hours and after I have paid gas to drive to their store twice. Do not trust. This is over $50. What a way to ruin their reputation in the gaming community.

I stopped in here the other day and Ally loved it it was so much fun reminiscing! I just had to buy…read morethe PlayStation to guitar and game to go with, My grandsons will love it! I can't wait to go back!

Make sure the Happy can gummies are sealed before you leave the store. The people behind the…read morecounter put my 4 products in a bag. I paid and left. Noticed the next morning an Apple The Happy Can gummy bag was not sealed in packaging. Because the man that sold them to me can verify or not the package was closed when I left he refuses to replace the bag even though all gummies were in the big sac. Probably better your employees weren't stoned when selling product. They might notice a defective product. Too many places see gummies. I won't be back there.

We have been customers of this shop for years. The selection is terrific. The prices are fair,…read morealbeit more expensive than online shops for equipment. My reason for not giving a higher rating is that we have been asked to leave a tip each time we make a purchase. I talked to the manager about this, as it makes me uncomfortable to even be asked. He told me it is the new company policy. This is a retail STORE, not a restaurant. Being asked for a tip is unprofessional. These shops should pay the staff a living wage so tips should not be needed, if they don't, find another job!