I have been paying for the last 7+ years for Mediacoms top tier package (for streaming) I started…read moreoff with their services and ran into consistent issues, however it was not super frequent, so I could tolerate the issues at those times. Fast forward to now where I am submitting this review based upon my previous situation 2 weeks ago. I requested a Technician to come out and replace a torn/destroyed COAX Line that was damaging my internet signal. I work from home, so internet stability is 100% required or I can lose my job, money and time. The technician came out, said he replaced the line etc. I am now 2 weeks later and constant signal drops. I cannot work (from home) and upon calling Mediacom support they are now telling me I have to wait 1 more week of 8 days for a technician to come fix the issue? A. The technician 2 weeks ago DID NOT do what was paid for and requested. He came and used the old damaged line and went about his day. B. Now I am being forced to be penalized for their technicians incompetence of doing the job correctly the first time? My 400$ a month internet package is paying for what exactly? If you want to pay loads of money to a company who does not truly value your money, avoid this place. Thanks for showing me just how much you guys run your business. I hope the owner see's this review. This needs handled immediately throughout the entirety of the company. If I lose my job, you better make sure you extend my bill payment for the days I have been without internet (going on 3.5 weeks so far). This is very roachlike business tactics. Lets see how long it goes before I get a resolve.

What a worthless company. No humans to discuss issues with, and two week wait times for service…read moretechs. Expensive service, for poor value. Would not recommend look elsewhere.

When I bought my first computer back in the early 90s, I tried a variety of vendors for help. It…read moredidn't take long to realize that PC Net was consistently on top of things. They've filled the role of IT department for Bug Zero as we progressed to multiple computers, pier-to-pier, and finally a server. Response is always timely and the techs always knowledgeable and courteous. They even lend a hand with items such as smart phones that they don't sell. With PC Net behind me I shall fear no new technology!

From the owner: PCnet's recommendations will help you lower your total cost of IT, including the hidden cost of…read moredowntime, substandard performance, and lost productivity due to incompatible or out-of-date software. Our Managed IT Service is like hiring an IT department for a fraction of the cost. Managed IT, IT consulting, outsourced helpdesk, disaster recovery, cloud solutions, VoIP Solutions, whatever your needs PCnet has your back!

Super great speeds, customer service has been great! Called them about an issue I had and got it…read morefigured out within 5 minutes. Their staff are suor friendly and caring. Switched over from AT&T and saved a ton of money and got even better speeds.

Brightspeed updates and for some reason my IP address changes to some where on the East coast where…read moreon live TV is an hour ahead and come them they say they have no control on that which is but shit they send out the IP address so I have spend time having to contact a third party to have it fixed

Siding installers nicked my cable and we lost internet. Austin came out the next morning, quickly…read moretested and found the problem, fixed it, and then rehung the cables that the siding installers had taken off to replace our siding. He went beyond the call of duty, left things better than they were when he came, and was very competent. Very good experience with the initial call and the service visit!

This is a Total Rip off Company We canceled our service with over 2 weeks before the new billing…read morecycle and were total its there company policy to not prorate the bill we would be billed for a whole month what a total shithole company

We have fiber now it is wonderful very few interruptions My…read moreson is a avid gamer and is elated!!!

I have been being over charged for a year and they won't do anything. They said look at the bottom…read moreof the bill to see if they posted increases and there was none. I have been with them for over 20 years with a few accounts. So word of advice dont get att if you dont have too becuase they will bend you over.

Horrible business. Dishonest and incompetent. I haven't even received my third bill yet and I…read morehave been lied to and have had to jump through hoops to get a damn bill. The Lie: They tell you that if you buy your own modem and return the modem they rented to you, you will save $10 on your bill (there is a $10 equipment fee on your bill if you use their modem). I spent $170 on a new modem thinking it would pay for itself after a while. These jack-offs take the 10$ fee off your bill and then jack up your price $10, claiming that you no longer qualify for the savings under the original agreement. lying bastards! The hoops: They don't send you a bill. If you don't call them, you will start racking up charges. When you call them, you have to authenticate with a PIN number. Guess where the PIN number is. Yep...on the freaking bill! retards! Hate this company already

New customer First install is not hook up right, then it…read moretook 3 phones calls and 3 HRS later not to get anyone to answer the phone. when they did there computer went down and told me to call back! really after 1.9 mins!!! No customer service at all on line or by phone !!!