terrible customer services and rip off and lied. I went to the store and manager Tara offer me a…read moregood deal specially she ask how much I pay monthly to NT&T, I been with NT&T 25 years and didn't think to change the company but Tara offer 50% less monthly payment, after that I came to get 3 new phones, customer serves was horrible , employee wasn't happy spend time with me and ask if I want come back tomorrow because employee suppose go to party , then I suppose to get Apple watch and I made 3 visits to the store and still didn't get my Apple watch and then the kick me out of the store, I been told I have to leave the store with no reason, my bill came $500 with $200 more that i paid before, no one wants talk to me and help, when I came and saw Tara in the store she hide and didn't come talk to me, so what I get- no customer service, no Apple watch, bill $200 more and no one want talk to me to explain what is going on, manager Tara is lie about the price , dont go there and don't trust ... they just lie and rip off

Dear Steve B. - Manager Thank you for your response,…read morehowever, if you would have read my review you would have seen I have already contacted Mike S. I left him a voice message and I'm waiting to hear back. 1. I went to this store because they had such high reviews. Unfortunately, my service was DEFINITELY NOT 5 stars. I spoke with Ben about getting a iPhone 15 Pro Max. He didn't have any in stock stock so he ordered one. I waited until the end of the week when he got back in the store and my phone would have already arrived. I called in the morning to make sure the phone came in. He said it had, so I drove the 30 minutes to get it. When I got to the store we started the process and he realized he had the regular 15 not the Pro Max. He called another store to see if they had one and suggested I could there. I wasn't happy with that idea as I had already driven to that store and waited 4 days to get it. He went to get it (which took another 30+ minutes). Once everything was set up, he said I got a FREE screen cover which he put on and a FREE phone case. I didn't need the phone case so he said I could pick out one of the charges instead. I proceeded to pick out the "free" charger and then saw the printed invoice that I asked for. The "free" charger and "free" screen case COST $199.99!! I told him that I didn't want any of them and he said there was still an activation fee. I just received my bill from Verizon and I was charged activation fees. I called Verizon and they said that his fee wasn't any type of activation fee. That this store was not a corporate store and they can charge whatever they want. Buyer beware of the Device Payment Promotion - You are NOT GETTING ANYTHING FREE. They use the term free and don't tell you are actually paying $200!! 2. HOURS LATER, I finally went home with my new iPhone and Apple watch. Once home, all of the sudden my old Samsung watch rings. Apparently, he didn't set up my new Apple watch right! I have to drive another 30 minutes both ways to have him set up my watch again. 3. I gave them my Samsung S21 phone in to get my $800 trade in credit. I look on my Verizon bill and it is not there. They said they never received the phone from the store. I called the store and they said that they wait until they have a load of them before they ship them and that I should wait another month or 2 before it shows up on my bill. 4. I've tried multiple times to call the store to discuss my dissatisfaction and I get no answer and voice mail has not been set up. 5. I found the name/phone number of the District Manager Mike S. at (608) 572-0985 from another review and left him a message. I hope he will be able to resolve my complaints above.

I'm very grateful for the team here. Oscar, Victor, and Brad were incredibly helpful to my mom and…read moreI that were struggling to switch from AT&T to Verizon- but we know we made the right choice by how knowledgeable and courteous they all were. We had a lot of questions and confusing steps we needed to be walked through but they checked off all our boxes. I can't thank yall enough!

ZERO stars! Avoid this store at all costs! They want to move product. They do not have "customer…read moreservice" in their vocabulary. It's about their sales, not your needs. Bo at this store forced a tablet on me last year, under the guise of it being a free promotional gift. What he did not say is Verizon would proceed to charge me each month, while having me signed up to a contract. For a device I did not request, did not want, and do not use. It's like the eighth circle of hell trying to get out of this thing. No one at the store takes responsibility. Then you've got calls to Verizon customer service. Hold times of 10 minutes plus to get an agent. Who knows how long the wait time truly is. I hang up at the 10 minute mark. I'm in the market for a new phone and I would never return here ever! I've just got to get rid of the "gift" I'm paying for first. AVOID.

The lady inside made us feel crazy for not being able to figure out our problem, had minimal…read moreknowledge on how to go about our situation, and sat on a personal phone call that was non-work related for the entirety of our visit. As soon as we walked in and explained our situation, she rolled her eyes and provided no help. Overall a very poor experience.

I recently spent over an hour in there because the contacts on my Droid suddenly disappeared. I…read moreknew it wasn't a big deal because I had the backup assistant figured, but I didn't know how to use it or what happened to them in the first place. The reason that they get one star is not because they couldn't fix my phone. It's because all three guys working there seemed more interested in ordering lunch than assisting me. (And I was the only one in there!) Two of them tried to figure out what was wrong and kept on saying that the only way to get my contacts back would be to retrieve my previous phone. When I told them the error message that occurred regarding "TuneWiki" guy 1 asked what that was. Guy 2 went on to take my phone and show guy 1 what it was and telling him about it. (That couldn't happen after I leave?) These guys were horribly unprofessional and I will never be back to that Verizon store. I was able to retrieve my contacts later on. They were in my trash can on Backup Assistant. Even though guy 1 said that he checked there. Attention college students: This Verizon is convenient and right next to campus. But if you want people who actually know what they are talking about, I would go somewhere else. If you want to know what's good at the noodle place around the corner then this might be the Verizon for you.

Listen to the reviews. They could not help me. Tried to get some help as I was transfering lines to…read moremyself and my bill had gone up rapidly. Walked in to possibly get an explanation and was basically told if I just "hit direct deposit" everything should be the same and theres no need to cancel. Now i am somehow paying 144 and i cannot get in contact with the general Verizon customer service.

I'm trying to return the old phones - as per the agreement when we bought the new phones. We were…read morepromised $740 off each phone by trading in our old phones. My adult child couldn't return her phone until she went back to her home in another state. Now we're getting the run-around and being told that we only get $100 off for each phone. Every time we call Verizon customer service we get a different answer as to what is going on. This is ridiculous!

I visited the Cahill Main location during the outage. I asked why I did not receive an email…read morenotification about the outage and the manager said that they are not responsible for Verizon's failure to communicate because they were "independent" from Verizon. I asked whose name was on the wall and a customer started yelling at me from across the room and defending the salesmen. They did nothing to stop her so I told her to shut up. She then got up and came right at me saying "make me" in a threatening and provocative manner. She was very angry and unstable but the manager kicked me out of the store for telling this angry woman to shut up (which was their job), and he foolishly let her stay in the store, creating an obvious threat to others. They protected her because she defended them after they refused to do anything when she was yelling at me when I entered the store. I reported the company to DATCAP. The "executive" who handled the account said that he could not share any information about possible disciplinary action against the employee who enabled this insane interaction. In the next breath, he said that the store was an independent entity that was not under Verizon's control. This is the same lie that I was told by the store manager when I entered the store. This is a deceptive and illegal trade practice. Under agency law, the store is an agent of Verizon, and Verizon is responsible for its illegal and reckless conduct. Conversely, the store is responsible for Verizon's actions, including its failure to notify me of the outage, which cost me a client. Do not let these companies gaslight you. They do not care about your complaints, only their image. The employee in question should be fired for his failure to address this crazy woman and stop her from interrupting our conversation. He should be fired for not lifting a finger when this woman invited me into a physical confrontation. He should be fired for protecting her and asking me to leave the store because I told her to shut up. I would have never said a word if he had done his job and taken measures to protect me from this unstable, angry person. Finally, he should be fired for lying to me by saying that his store is not responsible for anything Verizon does. Whose name is on the wall?

Worst experience I've ever had at a Verizon store. Would not recommend. Salesman refused to help.read more

The service I recieved from Jaxson was fantastic. His product knowledge and willingness to help was…read moresecond to none.

This is a Verizon service reseller even though the big sign on the building says Verizon. I…read morelearned the hard way that there is a "Corporate" store in Madison, which is where I went when problems from the Monona store snowballed. Went to buy new iPhones and switch over service from T-Mobile. Several days of cell phone Hell were needed to straighten things out. Multiple sessions at the stores and on the phone resulted in a lot of stress and anger here.

Warning - not a corporate store. You will pay through the nose here. $20 for a SIM card.read more

I bought 2 new iPhones, the Sales person trash talked every customer as they walked out to a…read moreco-worker but in front of me. I normally wouldn't post a bad review for one "bad apple" but I stopped in the next day and another (different) sales person was condescending and interrupted me even though I know more about phones than he does. Clearly all customers are stupid in their eyes. I'm sure I was trash talked as I left.