Helpful, but not helpful…read more Disappointing customer experience at Dubuque AT&T Store. I get a bit worried with next generation of leaders.

Kai is an absolutely AMAZING employee. He's been SO helpful every time we've been in there.read more

Always happy with our service and the product selection. They've helped us with our electronics…read moreand don't try to "sell" us.

uscellular staff at the Monroe wi store is basically incompetent and slow, do not support the very…read moreexpensive equipment they sell but are quick to try to sell you more expensive equipmnet they don't support. I spent over 2 1/2 hours waiting for help just to be told in less than 5 minutes they couldn't help me. If T-Mobile wants their merger to successful they need to train their staff better and provide better support for their customers or they will lose them.

I came in today with problems with my charging port in my iphone. I left with a new phone, and was…read moreextremely well taken care of. If i could give this store 10 stars I would. Barb and Dave took amazing care of me. They were funny, and made sure I got what i needed. They go above and beyond to help their customers, and it shows!

i worked in Dubuque for about 9 months close to IN Touch, besides being close and friendly, they…read morealways asked if there were any other needs i had for my phone. The owner Barb and her employees took great care of my phone needs. Thanks Geno

This store never wants to help anyone. The less people they have in there the better. If you want…read morehelp go to the rockfalls store or the sterling store. More friendlier and they actually want to help.

yesterday I came to this location to change my plan from a different company and I asked the guy if…read morethe new line comes with a hotspot and he said yes 30G, after I finished everything tried to open the hotspots in my house, and it's not working I came back today and asked the same guy if there is a hotspot or no again said yes after he tried to know what is the issue said yes another plan have not this one. I told him I asked you twice and you say yes, he told me "okay? I said yes and it's not what you gonna do right now in a weird way". I told him I will change company again he told me okay without any respect, it's the worst customer service. I see it in my life.

Service was phenomenal, staff is welcoming, overall a good environment, and I highly recommend to…read morethose who are looking for a new cell service company.

Brian really helped us navigate what phone would be best with how we use our phones. He was very…read morepleasant about spending a good amount of time with 2 middle aged, technology challenged people! He switched over my phone info to the new 15 and my husband's info to my old Xr. We have a very good experience and would suggest people to see Brian at the store.

I just left the Dubuque store on Wacker Plaza. I was sitting there for 20 minutes before anybody…read morewas behind the check in desk. The employee began to talk other people ahead of me. I said, "I was here first! I don't have time for this." and began to leave. He said to me Don't come back!!!! This is NOT the customer service I expect. I was trying to get help activating a phone that won't activate by following the instructions. This employee was way out of line and obviously wandering around the store rather than doing his job, not to mention the absurdly rude comment.

As good as it gets (for a wireless provider at least). I would recommend the Wacker location and…read moreasking for Marissa. I also recommend making an appointment in advance if you don't want to wait an hour to see a sales consultant. As for why I recommend this store: Coming from a horrendous customer service experience with Verizon, I wasn't expecting much from US Cellular. I switched to get a lower priced monthly plan but didn't expect more than that. I have been pleasantly surprised since making the switch. It's not that everything has been 100% smooth (it hasn't been) but the big difference is that the sales and customer service staff at my local US Cellular have actually been able to address issues and resolve them WITHOUT me spending endless hours on the phone trying to explain things to an 800-number support person. Maybe my expectations are just that low but with Verizon, any time I had a problem I would be told one thing by one rep, only to wait several weeks for what they told me not to happen. I would have to call up again, start over with a new person, and hope that the story they were telling me would be true. It never was. I am completely astounded by US Cellular in the sense that even though things have been bumpy with my transition from Verizon and everything didn't go exactly as promised, there has always been a real person ready to take ownership of the problem and find a solution. If it can't all go right then this is the next best thing.