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    Platteville, WI

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    12 years ago

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    ZAGG - West Towne Mall

    ZAGG - West Towne Mall

    (3 reviews)

    I was formerly the general manager for the ZAGG kiosk in Madison WI for Leslie and Mike Walker, the…read morefranchise owners. Please keep in mind that this was a franchise location and NOT directly involved with ZAGG as a company outside of selling their products. After being open since September the owners had hired an insane trio of worthless employees who had been stealing from the location, treating customers rudely and basically running the place into the ground. I was hired in January to fix the situation. Right away, none of the employees liked me as I was tightening security, not letting them screw around or steal and scheduling and trying to get them off their motivated to work instead of diving into their cell phones all day. Needless to say all of them quit or I had to fire them. So then I replaced them with more reliable staff. Even to the point of hiring a good friend who needed work and driving him to and from work each day he was on as he had no car. Then it became clear that the problem with sales wasn't just the previous staff. While the zagg products are good, the screen protectors are far too over priced at most franchise locations compared to those available online, at franchise locations in other states and with other brands at other store fronts in the very same mall we were in. The location owners were also charging an insane warranty replacement price that most zagg retailers and the mail in service with ZAGG do not charge customers. If they had put this kiosk in one of the stores or outlets closer to UW and kept a more fair price point on the screen protectors and warranties, they wouldn't have had a problem selling screen protectors at all. There are hardly any screen protection retailers in the UW area and collage students are a prime market for the service. The west towne mall location where this kiosk was is simply a place students do not shop in Madison. It is too far from the campus area and there is a larce commercial street mall right on the campus. I tried to tell the franchise owners this several times and even found three locations on the UW campus willing to host us in their stores on cross promotional deals but the owners simply ignored it. The franchise owners were also asking us to fake warranty returns to zagg for screens that were defective, did not properly attach to a customer's phone or ruined by the on demand screen cutter which was defective. The franchise owners refused to repair or replace it. Eventually the franchise owner's wife rolled into town on Feb 10th, 2017 to lay everyone off and closed the store with no prior notice even though it was obvious the choice had been made weeks before when I submitted the sales and market reports showing that the place would never be profitable on it's own. THEN the franchise owners (keep in mind this is not zagg corporate but a group of people franchising for them) tried to accuse us of stealing from the location and not properly administrating the location. It is a good thing I began collecting evidence to the contrary only a week after i was hired and noticed things were fishy. I have every sales report, bank drop report and even pictures of the fake warranties they were trying to pass over onto ZAGG. The last and final sale completed at the kiosk was a screen replacement for a woman's tablet that had been ordered weeks ago but never arrived. The franchise owner's wife put it on and it was full of dust when she placed it on the customer's tablet. She then told the customer to come back in a few weeks and she would replace it. Not even telling her that the location would be closed by then. It is likely that you will not see another ZAGG location in Madison ever again. I honestly DO NOT understand what these people were thinking or why ZAGG would allow people so incapable of running a business to run a franchise location for them.

    I had an IPhone that was not charging on the cord anymore. The staffer told me exactly what he…read morecould do, two options, and the cost. I was completely satisfied. It took about 15 minutes in all. I also went in the morning when there was less mall traffic. A good service and polite staffer too.

    T-Mobile & UScellular Store

    T-Mobile & UScellular Store

    (9 reviews)

    US Cellular services declined since it affiliated with T-Mobile…read more It is consistently understaffed for the number of customers waiting for service. The folks answering the phone are not that helpful. Some of the sit-down people are good. Yesterday I was in the Janesville location and there was a whole line of people who were experiencing phone problems due to a network outage. Young dark-haired lady totally customer to leave because he was holding a dog. The poor dog was Old and panting and the customer couldn't leave him out in the truck and it was very hot and humid. I think that if this dark-haired woman was a manager she exercised very poor discretion considering The health of the dog and the weather. Very poor judgment. I guess you are seller T-Mobile does a poor job of training managers.

    Honestly some of the rudest customers service ever. We went in to get the new iPhone 16 and it was…read morethe most uncomfortable experience ever... the seller was super condescending and very rude. We were told that the bill was going to increase by a certain amount and we were told we would get this amount for trade-in but we never got any of this written on paper, extremely unprofessional. Then when we found a deal on a phone in certain color, the seller act like that deal didn't exist and then started pressuring us to get a more expensive version of the phone... it was uncomfortable and she straight up said she makes commission off of this, just so unprofessional and predatory!

    Tri-Com - mobilephones - Updated September 2026

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