Subject: Commendation for Outstanding Service - Erick A…read more To the Management Team at Comelec Internet Services, I am writing to express my sincere gratitude for the exceptional service I received this afternoon. Your technician, Erick A., spent the better part of the day at my home upgrading my routers and optimizing my connection. He is an incredibly intelligent and skilled professional. It was clear throughout the process that he takes great pride in his work, and your company is very lucky to have someone of his caliber on your team. Because of the wonderful experience I had with Erick, I will proudly continue to be a loyal Comelec customer. Please ensure that he is recognized for his hard work and expertise. Sincerely, Gary Wittman

A real person actually answered the phone!! We left the area for a while and paused our internet…read moreservice. The company initiated a call a couple times just to check on our status. Upon our return we were having some difficulty connecting to the internet. The rep who answered the phone was very patient and helpful. He was able to quickly troubleshoot the problem...it was a rather simple fix at our end. He stayed on the line until we had connectivity. He offer to send a technician to move our router to improve the connection. Great service and highly recommend Comelec if you are looking for an internet connection in Dubuque.

Big Dog has been taking care of my Dish Network system for 13 years. Every time I have a problem…read morethey are prompt on helping find a solution. I had an issue with billing and they called with me to help me get set up on autopay! They have been a great company to work with!

I visited Big Dog's website and found a page at https://bigdogsatellite.com/tv-promotions/ which…read moreadvertises an America's Top 120 package for $64. If you visit the URL and scroll towards the bottom you will see it. I sent a message thru their webform and got a call back and a message left. I returned that call and spoke with someone who insisted there is no $64 package and that I would be paying $90 for it instead. I even gave the person the page URL and he instead that they (presumable those at the Cedar Rapids office) were not responsible for what was on their corporate webpage. I posted on Big Dog's Facebook page which they promptly deleted (so I reposted and will continue to do so) and sent email through their link title Corporate on their page. A few minutes later I got a call from Zach to resolve this issue...which didn't get resolved. It just got Zach repeating that Dish Network is responsible for the pricing, no matter what the BD website says. He decided he was going to keep overtalking me and raising his voice, not a smart customer service type thing to do. I hung up on him and now I know why we left Dish Network many years ago.

decent speed, but charging 6 dollars to pay bill on auto pay is robbery. I have never heard of such…read morea thing. All in all wish I would have shopped better

The internet is solid in speed, but definitely unreliable. I've had it for one month, switched to…read moreit when I moved, and it has frequently failed in that month and taken 20-30 minutes to restore each time. The technicians have not been able to find a problem and say that my service appears uninterrupted from their end. My computers are new and weren't have this problem over a month ago when I was at my old residence.

The person who answers their phone is nice…read more Other than that, my experience was markedly bad. I had to call to clarify my order several times, and despite this, the field tech who came to install things was still unaware of half of my order and therefore had none of the supplies to set us up with internet, which is the only service we really wanted; they had convinced us that bundling would be the better deal in the long run. He discovered while he was there that First Avenue could not in fact provide the high speed internet that I was promised, so I asked him to cancel my order before charges were applied. "No problem," he said, "just let me know by 3:00 tomorrow that you for sure want to cancel, and I'll make sure your service doesn't get turned on." He emailed me the following day saying that he was not able to cancel my order (as he assured me he could), and instructed me to call Corporate DirecTV. Once I got through all the automation of Corporate's customer service, I found out from a corporate rep that First Avenue had activated my service 5 days before they were set to install it. This meant that the 24 hour grace period had long passed, and I was looking at a $400+ early termination fee, and nothing had even been installed! The corporate rep was surprised to learn that my service had been active for so long without actually being installed, and he said certainly it's not proper to be billed for service prior to installation, yet a bill from First Avenue is en route to me for the service I did *not* receive between 8/6/15 and 9/5/15. If you're reading this, hopefully you're in an area that is covered by the mainstream providers. Though it can be a hassle to deal with the big companies, like CenturyLink and MediaCom, they are so much better equipped to deal with customers. Spare yourself the trouble.

From the owner: First Avenue Satellite, proudly serving all of Iowa, Western Illinois and Northern Missouri for all…read moreyour DIRECTV needs. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with superior local service. Call us today to cut the cable and we can set you up tomorrow (next day install is subject to availability).

I went with Dish because they promised better reception better channels better everything oh do not…read morefall for that they are probably the worst one out there if you have problems they will charge you to come out and to look at their equipment because you are just Leasing their equipment if you do not pay for that extra repair cost in your contract which is another rip off. And then here is a good one for you when you cancel you have to pay to ship their equipment back to them I have three of their equipment two little hoppers and one main box they're charging me $50 to ship their crappy equipment back to them. Yes people they charge you to ship their crap back to them even though you have been a loyal customer to them and they're keep telling me that I have $400 in credit with them I still have to pay that send their crap back. What type of place is this besides a giant rip off don't fall for their sales pitch I started out paying $50 a month after 11 months my bill tripled still had the same channels 200 of them and out of them 200 channels 90 of them were shopping channels. Then they tell you that their equipment is one of the best let me tell you about their best when the wind would blow at 10 miles an hour and I live in Iowa I would lose signal if it snowed I'd lose signal if it missed it outside I'd lose signal if it rained I lose signal if my neighbor came outside and waved his hand I lost signal yes that's a over imagination but everyday I would lose signal or it would just lock up. When I would call and ask why they would tell me unplug the Joey plug it in it should be fine. Well guess what it wasn't I'd call back in again they said well looks like we need to send a technician out that would be $150 I would say what to work on your stuff you're charging me well yes don't go to these people please they are the biggest rip-off in this business. I called today to have mine shut off so I could go with another carrier I was on the phone for over an hour and a half trying to get this shut off they tried to give me a different package try to cut my bill they tried to do this that and the other thing they still couldn't come down to the package that I got with this other carrier and then they started bad-mouthing the other carrier telling me that they are being sued that I will not be happy with them that they are no good and everything else you can imagine I'm sorry you do not bad mouth another carrier and expect me the stay with you. Do yourself a favor people forget dish is even out there you will not be happy you will be ripped off and you will thank me later

My grandmother says their service Is a -10 stars they have made her move a living hell she is upset…read moreand beside herself the amount of times they say they won't come out and help her she is 80 years old and is going to be switching services because she can't deal with them anymore.

Provides phone, DSL internet and cable services for Jesup and certain rural areas. Little pricey on…read morethe DSL service. I mostly use their High-Speed DSL because I need the upload speed at $85 a month. Currently installing Fiber at this time.

Extremely friendly and helpful staff. Able to assist and explain all services including cell phone,…read morelandline, cable and internet.