After installation, service has been glitchy at best. It may run at 1 gig, then open a new tab and,…read morepresto. No internet connection. I've cycled through 3 different modems in as many months. If you can find dsl, I'd recommend that, otherwise, youll be dealing with glitchy at Mediacom.

I am filing this complaint due to misleading information, poor communication, and delays regarding…read morea refund for internet service equipment. I was initially told that true fiber-to-the-home internet service was available and would be installed at my residence. However, I was sent a cable modem instead of fiber equipment. Because I understand the difference between cable internet and fiber-to-the-home service, I contacted customer support before the installation appointment to confirm the correct service was being installed. During that call, I was reassured multiple times that fiber-to-the-home service would be installed and that the technician would arrive with the proper equipment. When the technician arrived the following day, he informed me that he did not perform fiber-to-the-home installations and did not have the ability to install the service I had been promised. Based on that information, I immediately canceled the installation. I was then told I would need to return the equipment before the refund process could begin. I returned the equipment within approximately one hour of cancellation. After returning the equipment, I was told the refund would be processed within 48 hours. It has now been over 96 hours, and after contacting customer service again, I was given conflicting information and told the refund would take an additional 3-4 days, with representatives stating there was nothing they could do to expedite the matter. My concerns are: - Misrepresentation of the type of internet service being offered - Inaccurate information provided by customer support - Poor coordination between customer service and field technicians - Delayed refund processing despite immediate equipment return

I had Socket for several years. The service was erratic, and at times took a long time to fix…read more I final decided to switch to another provider (and I am very happy with them.) I had a heart attack, and was not able to cancel until the last day of the cancellation period. I discovered that Socket wasn't answering the telephone that day. They charged my credit card for a full year's service. I contacted them, requested a refund. They kept promising a refund, but it never arrived. I'd go without Internet before I ever dealt with Socket again.

Socket is a great Internet Service Provider with local tech support, reliable service, and honest…read morebilling. Most of their services don't have a contract because they believe in their service quality.

What is there to say about a company that claims to provide quality service and then can't provide…read more1/6 of that promise? I live 3000 feet from their regional office and the best they can offer is 18 mbps, and most of the time I don't receive more than 3 mbps on a dedicated line. I wouldn't recommend this company to anyone for any reason. And if you have them and try to contact their customer/technical support be prepared to talk to a rep that barley speaks English and has even more trouble understanding it.

From the owner: AT&T is an Internet service provider in Jefferson City with broadband Internet services to connect…read moreyour home to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

We live in an area that had horrible internet service until we were told about Wave and started…read morewith them in November 2021. We are very pleased with the service, speed, and have referred family and friends to them. In the past internet outage or slow service was always a problem, costs kept increasing and we had used every option available to us prior to hearing about and signing on to Wave internet. All of those past issues are no more and the time or two that we have had a question, the staff at Wave are on it and get it taken care of immediately. They are unlike big companies who could care less about their customers. We highly recommend Wave internet service!

The internet service they provide works as advertised, but when it comes to having and outage the…read moresupport and communication is terrible. I am in the Festus area and when I had an outage did everything, they asked for me to do but always had to reach out to them to find out what was next, then would get could be few days before someone to get to me. Which is unacceptable when you depend on it for work. If you are going to be in the area you need support in the area. Then when cancelling I called to see when a check would be sent for service not used. they were unsure and could not give a timeframe when that might happen. Like I said product work but the customer service side leaves something to be desired. Also, I did have access to my account, but I am unable to access it now for notes and billing

I finally decided to stop giving my last carrier $200+ a month and make the switch to T-Mobile…read more I now have the same service for 75% less cost per month! I have to say the customer service is epic! You may have to endure a wait but this crew can get everything transferred over ( even when the other carrier is being difficult) with a few clicks. The store manager herself gets 5 stars from me! So far the service has not let me down which was a concern when traveling in and out of Missouri. So happy I made the switch!

I am not happy with this store at all, when it comes to how they handled a watch my daughter has…read more She has been having issues with it for awhile. We took it in to troubleshoot it and the first person helped (a good visit) and told us he would have to order a replacement and it would be $20 to replace it under warranty. We were fine with that. We were notified it came in and the person that helped us got it turned on for us and we paid our $20. The watch would not connect and when we went to take it back into the store, my husband was told the watch would not work and we needed to wait for a replacement. They gave us a watch that they verified DID NOT WORK. My husband got notified the next watch was in and we got charged ANOTHER $20 for the replacement watch. The manager said we that because we took the watch out of the store - WHICH WAS A NON-WORKING WATCH - it was our responsibility to pay $20. This is not right at all!

Matt M came out to check my modem etc. Upgraded installed beautifully…read more Excellent service Debbie B

If I could give negative 10 stars I would. Socket is the absolute WORST utility provider I have had…read morein 50 years. I cancelled my service 2 days into a billing cycle and they charged me for the entire month. I returned 2 routers and they charged me for one that was "dirty". 5 months after a service call they billed me $200. with my monthly bill without notifying me. If you need internet service and SPECTRUM is available in your area, I would highly recommend SPECTRUM!