Service is fantastic. Using the Hilton App made a difference…read more The morning food service crew is great. The evening food options are not great. Too simple and popcorn waaaaayyyy too salty.

Pretty standard hotel in Downtown Portland…read more There is no self parking on site, only valet. The valet parking queue can take quite some time so I suggest getting on the waitlist some time before you actually need your car. Breakfast and happy hour is included with the room. The breakfast is standard with made to order eggs / omelette and some other breakfast items. The rooms are large but very out dated. The shower was a bit old and rusty. Our mini fridge was broken when we got to the room so we had to ask for a replacement. Overall not my first choice for a place to stay in downtown PDX but it's a good option if you are needing a lot of space

Paul and his crew were AMAZING. They were super professional and conscientious to a T. Paul made…read moresuggestions on improving upon our old fence and gate and lived up to his estimates for cost. They use the highest grade materials ! We will hire them again when we replace another section of fence. We are very satisfied customers!!

If I could give more than 5 stars, I would. From the communication, to promptness, to pricing, to…read morethe end result of our new installed fence, Paul and his team are simply fantastic. Paul talked us out of a much more expensive project noting the vertical posts were still in great condition and secure. The day of, Paul and his installer went completely out of their way to add additions for a gate and additional bracing to existing hardware - at no added cost. I couldn't say enough great things about his professionalism and most importantly the results of the project. Highly recommend and will use him and his team for future projects!

The front desk staff was like a brick wall. Zero energy. Zero effort. It's whatever, I get it, I…read moreworked in a hotel for 5 years. But still, just zero interest to help. The night staff was much better. Restaurant and front desk. Breakfast was delicious and the breakfast staff were kind. Coffee options were amazing. The parking situation is kinda confusing and silly. The system itself could be better updated. I was here for a conference and the banquet staff were all amazing! The amenities of snacks, teas, ice water, etc. was such a kind thing. They always were monitoring to make sure everything was stocked and well. Amazing work! Finally, the room was nice and clean, loved the view of the planes landing, such an incredible sight. Shower was fine, heating was good, bed was comfy, quiet despite the landing planes, couldn't hear a thing. The interior of the entire hotel though, honestly, is prettier in pictures. Idk what it is. The hotel gives an eerie "The Shining" vibe. It's like, run down but not? Maybe it's just me. But it just feels odd in the lobby area. Last tiny negative, the price definitely wasn't worth this hotel though... sorry. Anyhoosies, great place. Honestly would stay again just to watch the planes land. So very neat! Thank you!

Great, friendly service, delicious restaurant and comfy rooms with a nice water feature in lobby…read more We loved our stay here! This was a wonderful stay. My only negatives were they need to bring back the hot tub and heat the wonderful salt water pool just a bit.

The suite was lovely, breakfast has a large selection of offerings and evening snacks n drinks take…read morethe edge off before going to dinner. The only negatives are the $17 parking fee, for parking on their unsecured lot each day, and that we were not advised that the maid service was only every other day. The "tipping just got easier"placard clearly visible on the coffee table in our room was quite ironic, as we had to call for towels when we returned to our room last evening and it took over half an hour and two phone calls to receive them. Staff are friendly. Breakfast buffet is extensive and includes everything from cold cereal to a made-to-order omelettes. There's also a restaurant on site that offers an upscale menu. Hotel itself is clean and comfortable, with the main courtyard on the first floor open to the rooms rising up several stories. Happy hour and some breakfast busy times can be a little noisy as we were on the second floor, but it wasn't anything that was unbearable. In addition, there's a mall nearby and a Target store across the street if you need to pick up other snacks or maybe something you forgot to pack. All in all, a comfortable stay and we would stay here again when in the area.

Friendly staff, but very dated property. Looks and feels exactly like an Embassy Suites I stayed in…read moreback in 2009. No modern smart TVs, so forget about streaming content. Room air conditioning took a good couple days to really cool down. Towels are scratchy and in desperate need of replacement. Light fixtures and A/C vent in the bathroom are visibly rusty. Bed is reasonably comfortable, though --no complaints there. WiFi is painfully slow (10 Mbps down/up) and there are no LAN connections in the room. Parking is tight, with not a lot of spaces for such a large property. I can't imagine what it's like trying to park here when the convention center is in use.

First class service and good for the value paid. The hotel is clean, rooms are large and good…read morecustomer service. Daily breakfast is excellent in a huge room so you don't feel cramped with lots of people. The evening reception is very generous with snacks, fruit and free drinks including two alcoholic drinks. Will definitely recommend it.

I will always love embassy suites! From the service to the rooms, embassy is always great. We did…read morehave to wait a bit after the check-in time for a room, but that's ok. Oluwadamisi (I'm so sorry if I spelled her name wrong) was great! She checked us in, gave us our water bottles for being honors members & was great throughout our stay. Breakfast options were great, we love the omelette station & the big dining space. The complimentary evening service was great as well.

Just not a very clean hotel. Rooms didn't look swept or vacuumed. As someone who travels weekly…read morefor a corporate travel position, this is my pet peeve. The rooms were nasty enough that I had to ask to change rooms. Not impressed.

We stayed here for a night and liked it. I love the Residence Inn hotels because they have a full…read morekitchen or kitchenette. The room was super clean, the staff was friendly and attentive, and we enjoyed the free breakfast. There was plenty of parking and at $9/day, it's much cheaper than hotels that are located Downtown and in other places. We used the pool & hot tub and the exercise room. Everything appeared to be clean and in good working order. I felt safe and comfortable. I already have my next reservation booked.

Stayed there for multiple days in May 2026. Matt/Matthew from the front desk provided awesome…read morecustomer service. He was welcoming and helpful. The hotel is elegant, comfortable, and well-located. Loved it. We will stay there from now on when we travel to Portland. Just wish parking were cheaper.

My girlfriend and I stayed here over the weekend and we absolutely loved it!…read more Here's some of our highlights: - Rooms were spacious and clean. The soaps in the showers were top quality and smelled lovely - Rooms were very quiet and the whole hotel had a luxurious feel. - The staff were INCREDIBLE! Special shout out to the front desk staff who helped out immensely. We did have to change rooms in the middle (our reservation, not the hotel's fault) and they made it seamless. - Extra special shout out to Richie in the valet service. All of the valet guys were incredible, quick and kind. - The food in the restaurant for breakfast and dinner was delicious and relatively affordable for the quality. - Wine hour (free wine from 5-6pm) was a nice touch to get our evenings going in the right direction. The wine wasn't the best but I can't complain about free wine and appetizers. - Our only criticism was the lack of water stations on the hotel floors. Not sure if we couldn't find them - they did have ice machines - but we did have to go back to the lobby and into the fitness room to fill our bottles. Not a bad thing, just a little inconvenient. Overall, an excellent stay and would recommend this location greatly!

I didn't want to recommend this place at first and I'll tell you why…read more I made reservations weeks ago with a specific room in mind. I arrive at 12:30 am and am told the room had a maintenance issue and my coices were either h er the ADA room with a king bed or a two queen bed room. Too tired to be angry I took the ADA room with an option to move in thr morning at 1100am. I slept, got up to shower, and instead of the shower coming out the shower head it sprayed sideways from all the joint fixtures. What a mess. I finally muddled through my shower while almost falling over the tub twice. Thank God for grab bars. I decided then, it ain't gonna work. At 8am, I went to the breakfast, took one look at the hot dishes and immediately lost what little appetite I had. Barf. So made toast and a waffle. Safe. Then went to front desk. I very nice said, I don't want to be that person, but...long pause, explain the night before, the problems with the room and got moved to the room I wanted. A few minutes later the manager came out, with some humor and niceness, I got comped for that night. So what started out as a royal slam, turned into aa golden story. They made it right, satisfaction guaranteed.

Horrible management/customer service…read more They promised a refund for one night I did not stay there. The refund never showed up. I had to call five times before they told me that I had stayed that night and wouldn't be getting a refund. I did not stay that night. They are liars and thieves.

Well I've been trying to sleep for two hours…read moreAnd airplane noise from them taking off, wakes me up every time one takes off This is gonna be torture

THE LOUNGE! This place had a wonderful lounge. Free beer and wine, and a really nice spread of…read moremeat, cheese, fruit, and snacks. Plentiful as well. And then in the morning the breakfast was equally as solid. Also ordered a delicious dinner from the restaurant. Customer service was fantastic as well and the rooms were very nice. Wonderful stay!

Absolutely loved staying here. It's centrally located. Lots of food around within waking distance…read more The hotel has a great out door space for relaxing and enjoying a drink. Very clean hotel. The staff was exceptional. Especially the morning breakfast staff. Very kind and helpful. They always had smiles and said good morning. Valet parking was very accommodating, helpful and friendly. It was a great experience overall. I highly recommend this location.

This place is rough... you can tell they don't care for their employees. Not an ideal environment.read more