I had an extremely upsetting experience at this USPS location in Nashville. The clerk I worked with was unnecessarily difficult and dismissive. She made me redo my boxes three separate times. I used a white label and removed the Priority branding from the top, yet she repeatedly told me I could not send the package -- even though the exact same label was visibly hanging at the counter and is clearly used by others. When I tried to calmly point this out, she told me I "wasn't listening" and spoke down to me instead of explaining things professionally. Her tone and behavior felt judgmental from the start, and it seemed clear she simply didn't like me and decided to make the process as difficult as possible. The worst part was that she appeared to find the situation amusing, doing this in front of other customers while I became increasingly stressed. I ultimately left without being able to mail my gifts and was nearly in tears. Customer service should never feel humiliating. This experience was completely unacceptable and needs to be addressed read more

Wow, I'm surprised they don't have 5 stars! I have been here multiple times and have had a great experience each time. I've never had to wait more than 15 minutes and the staff are so amazing and nice. I think they do a great job and I've never had any issues! read more

Can't believe that I met three fellows in a row whose packages (tax return, thousand-dollar goods, etc.) was missing. How was the clerks and their supervisor dealt with it? They mocked you (repeatedly laughing at your accent on Monday, in their words, to celebrate Saturday), delayed their service as long as they can, and talked down to you. Shout out to all the brave people who left these comments on their customer service. read more

I would not put any stars if there was an option. We went here coz it's the most convenient for us however the staff here are all un accommodating, dismissive, lazy, inconsiderate. They will do the least possible work. Most disappointing branch i've been too. Waste of taxpayers' money! read more

Very kind customer service at this USPS location. Friendly greeting and welcome, It's my newly chosen post office after negative experiences in Green Hills. read more

what an absolute joke of a facility that claims to be a passport office. I've waited a month for this appointment and I get there with all the proper documentations on time and they tell me that they don't have applications because they're too incompetent to have passport applications at the passport office. I was told that I should've known to printed it off at home and had it with me. I asked could they not print one for me and they told me no I need to get in my car and go to FedEx. I then ask would my appointment time be held which I was promptly told I had five minutes grace. And after that I would have to reschedule because I forfeited my slot. I have given up on anyone ever being friendly or nice but can we at least just have, I don't know the proper applications? I walk into the DMV and I can get an application for a drivers license, but because we live in 1910 everything has to be done on paper which, you don't have so now I have to reschedule for a month later because obviously super efficient over there at the post office. Just go to a different office or possibly consult a fortune teller to let you know that you need to have a printer in your home to print these documents for yourself because no one here is gonna help you do anything. read more

I went around 4:30pm so I thought there might be a huge line but to my surprise there were only two people ahead of me! The employees are friendly and knowledgeable and I was out of there in less than 10 minutes. There is a parking lot designated for them alone which is nice because it is located in a busier area. Would come back here for all my postal needs! read more

This is who collects and delivers my mail. Four times now I have requested mail pick up and they haven't come. The last two times they sent me an email saying "we have successfully picked up your package ." Oh really? Then why is it still on my porch? Tried calling them, but they don't always answer their phone. Guess I had to deliver my packages in hand to green hills post office. read more

This post office is so inept at performing their jobs that its' almost comical! I recently moved to Nashville, had my mail forwarded from my previous location only to have this post office return it with labels that stated my dwelling was "VACANT" when it had been delivering my mail for 4 weeks to that address. When I went to the post office to find out why they couldn't provide any reason for their stupidity but still had only one reply "we will look into and get back to you!" That's been 3 weeks!! I'm still laughing too!!! What a cluster....... read more

Usually an unpleasant experience with poor service and attitude. Additionally they don't update their service records. We still have packages undelivered saying it is due to animal interference and we haven't animals for over 3 months. They don't leave notices letting us know the packages are waiting for pickup either. Unprofessional management and service all around. We drive to other post offices now to mail packages and get stamps. read more

I love this post office. Sure it's hard to get a parking spot and the Priority envelopes are all jumbled everywhere, but it's my neighborhood post office. The postal workers are so nice, even my mail guy! They are truly the nicest, not grouchy postal employees I've ever encountered. The self service priority machine has never been broken, so that's a plus. read more

This is the closest post office to where I live and is on my way to and from work, which is convenient, unless I'm trying to get there during peak hours. It is a quaint little post office and the staff are generally friendly (which is remarkable for a post office really). They have an automated postal machine which I love to use when I'm busy. You can buy stamps and even mail packages from this machine which is in the outer lobby. They offer all the services you'd expect a post office to offer, including a decent amount of post office boxes. There are autographed pictures of local celebrities on the walls which are amusing to look at if you're in there at a slow time. Their parking lot is ridiculously small and I very often find myself witness to people getting in fights over parking spots. They are located in the heart of Hillsboro Village, which can be a bitch to travel through since traffic tends to back up on 21st avenue at any time of day for no real reason. Those two factors can make a trip here quite stressful. Try looking for parking on the street if you can find it, I try to avoid the parking lot as much as possible. read more

Not something I would usually think about rating, as all Post Offices are the same aren't they? Well, no. This one is super convenient, and I don't mind standing in line there as I like to look at the celebrity pictures on the wall. They are more professional that the folks at other post offices I have been to. I drive for work and am in various parts of town. At some other zip codes, they only have one line open even when busy and they don't seem to be able to handle certain things very well. At this one, I've never had a problem They do passpost photos too, and they were helpful when I had to sent mine away to get it stamped by another country prior to an African trip I took a couple of years ago. It seemed complicated but they made it a breeze. read more

Slowest service ever. Never properly staffed. Why have 4 teller windows if you're only gonna man one at a time?

This is probably the smallest post office in the Music Row/Vanderbilt/Belmont area, but it's also my favorite. Like Declan said, there are tons of signed artist 8x10s, which gives it that Music City character. There aren't a lot of parking spaces, and I think each has a 12 minute time limit. They take passport applications and photos too. The line can get pretty long but it usually goes pretty quickly. It's really comforting to see the same three cashiers every time you go. Oh, and there is an automated teller thing. read more

Very very slow, there is always a line out the door and they are very understaffed. They never ever answer the phone. I have gotten through one time, out of sheer luck, but I have called every day over and over for the past few weeks on my lunch break and I cannot get a human or an answering machine at all. No email response either. The manager Starr is nice but it is unbelievable how many issues I have had getting my mail. Moved out of Nashville two months ago and still waiting on a package that keeps going back and forth from GA to TN and although Acklen assures me they are following forwarding instructions and have my new address (which is in CO), the package still keeps going to this post office and then to the one in GA over and over again due to this post office's incompetence. I feel bad for you if you have to have mail forwarded from here. read more

This seems to be the only post office in my immediate area that opens on Saturdays. And even for a Saturday, it only opens until noon. Very, very friendly and knowledgeable staff. They don't seem as frazzled as the PO I used to frequent. I did a double take when they helped add a bit more tape to someone's box -- the post office back where I used to live made us buy additional tape from them. The lines can get busy -- but you get to stare at the wall of stars while you wait. I only recognized a few [Jimmy Buffett, Faith Hill, Tom Wopat]. Parking lot is tiny -- perhaps only 5-6 cars can park in their tiny lot (but my memory is fuzzy on this). There is a sign that says that customers can park for 12 minutes, even though you can be in line inside the post office for longer. They have post office boxes. They help out with new passport applications. [Renewals like me -- we're on our own.] They do the retail services of mailing supplies. read more

All I needed to do was do a change of address which you can normally access the forms without having to wait in the loooooooooong line. This location didn't have them accessible which was inconvenient but not the end of the world.The location was convenient and tidy. What else can I say about USPS? Not much. Tip: Next time, I will just do a change of address online through usps.com which just requires a credit card to verify your identity and $1 charge. Easy breezy! read more

I've always been very pleased with this location. The workers are friendly and it's close to where I live. It's pretty small, and sometimes there can be a really long line, but in my experience it usually goes pretty quickly. On the bright side, one entire wall is filled with headshots for musicians who made it (and probably some who didn't quite get there) that are signed, so at least there's something fun to look at. They've also got an automated package center where you can send your mail using the machine if you are in a hurry and don't want to wait for the counter service. Also take care of passports at this location. read more

This isn't my usual post office, but I was in the area. Stopped by at 3:30pm on a Wednesday afternoon. There is an automated machine for mailing packages/letters, but I had a few questions. Based on past experiences with other post offices, I was dreading having to go inside to ask. Much to my surprise, It wasn't busy, and both of the postal employee ladies were SO kind! One was assisting a lady pick out a PO Box, and the other offered guidance about mailing a passport for renewal. Very very helpful--unlike any other trip to the post office ever! read more

So incredibly rude. Self shipping machine was malfunctioning and my package was ready to go. I quickly ran into the main post office to ask if there was a place I could drop it and the man behind the desk mumbled something under his breath and didn't look up that I didn't catch. I waited patiently for him to be finished when one of the nicer people in line smiled and said he said it was ok. So I said ok I wasn't sure and then he did look up and very rudely said well I'm busy ain't I? I was already halfway out the door or I probably would have commented back. I've had other bad experiences of rudeness that I've witnessed to others but I will drive to the Green Hills post office in the future. read more

The times I have been in here and spoken to them on the phone, they have been good. I own a business near this location and the postman NEVER comes in daily to pick up and drop off mail and the majority of our mail is time sensitive. read more

This location epitomizes why USPS is floundering. Terrible customer service. Charges frivolously placed at check-out, so watch your receipt closely. Foolishly used this office again to try and apply for passport (with all my documents in hand) and was told I had to make an appointment for this service. This despite the fact that absolutely no one else was in the office or entered during my time there. Find another USPS. Lazy government employees who apply 10% effort knowing there will be no repercussions for their disinterest. My tax dollars are crying somewhere. read more

I don't know what is going on with my neighborhood post office, but I have been screwed over twice in one month...the latter potentially damaging my reputation with our leasing company. First things first...I have had consistent problems with parcels not showing up. Instead I would receive one of those "you were away" notices, not on my door, in my mailbox. I work from home, just feet away from my front door...I would have heard a knock. I went and spoke with someone at the post office who was very nice and said they would make a note and remind the carriers that deliver to my address. I received a few packages since then. Each time they showed up with massive dents and, instead of a knock, I just heard the sound of the package thrown against the door. Fast forward to a few weeks ago...I placed an order for some dance wear and costume stuff that I needed for a show. The max days til delivery passed and then my show came up without my items ever making an appearance (which led to additional last minute purchases). I called and they insisted they delivered it to my front door with no further explanation. Nope. I never received it. Okay...lesson learned, I will now only use UPS or FedEx for packages. Then there is today...I received a late notice from my leasing agent regarding my rent. Ummmm...wha?? I called them and they said my rent was postmarked on the 8th (instead of the 4th, which was the day that I walked myself to the post office and placed my stamped envelope in the little slot in the lobby). I have a receipt for some stamps I bought at the machine that day, but that only proves that I was at the post office. Ugh. So now I have a big late fee and this could possibly tarnish my reputation with the leasing co. Looks like in addition to using UPS and FedEx for packages, I'll have to use certified mail to pay my rent...or drive to East Nashville and deliver it by hand. Sorry for the verbose and reactionary review. I'm just so mad! read more

People are way too impatient these days, hence, some of the less than positive reviews. Chill out, people. I have been going here for years and am happy with the service. Sure, there is a line at times, so bring a book, work on a song, look on the wall (see the country stars), talk to a stranger, etc. Never experienced rude service. Cowboy hat off to the great folks at Acklen PO! read more

Considering its convenient location in Hillsboro Village right next to the Village Cleaners, I'm surprised that no one has reviewed this post office yet. With its dozens of signed celebrity photos, this is by far the most interesting of Nashville's post offices. It also seems pretty old, so the waiting area is small, and it's a little dingy inside. At its peak hours (4-6 pm), this location has three clerks on duty, so the wait usually shouldn't be too bad. They offer basic packaging and gift wrapping materials, passport applications, automated stamp and shipping machines, and there's a 24 hour FedEx mailbox out front. The last daily collection here is 5 pm Mon. thu Fri., and 12 pm on Sat. There's a small parking lot out front, and the staff is friendly and efficient. read more

Anyone who has ever been to this Post Office knows there will be a line. So why, you ask, would you want to wait in line for a POST OFFICE? Professional Courtesy, that's why. The staff at this Post Office are a class act bunch of people. Recently, in an attempt to get my passport I went to another, unnamed, Post Office. The woman there was rude and very suspicious of me due to some minor cosmetic damage to my identification. She proceeded to write a lengthy missive to the State Department as to the suspicious nature of my ID. When I asked her if her writing would delay my Passport application she just said "I don't know". On Monday I visited THIS Post Office to apply for my Passport and what a world of difference! The staff was friendly, prompt, and very helpful. So if your choice is to have rude discourteous service promptly, or wait in a line for professional courtesy your choice to visit this Post Office is clear! read more

USPS - Acklen - Post Offices Near Me - Nashville, Tennessee

I was nervous about having my wedding invitations hand cancelled after spending so much time on them... when I went to drop off my box of invites Carlton was INCREDIBLY kind and reassuring! Grateful to have had such a nice experience! read more

This post office is very convenient to my work and I often go during my lunch time. The line is always atrocious. They have ONE person working during the busiest times of the day and that person is doing a passport, which takes up TIME, that most people do not have during this time of day. Recently, it appears they have hired someone, but there still isn't enough people to handle regular customers and handle all the passport traffic they get, and they take people without having an appointment, which clearly states on the front door, they must have in order to be processed for one. A person designated to do passports, that is an extra person, would be helpful so as not to leave us standing in line waiting for the passport process to be completed before anyone can get help. I also asked for the Post Master one time and was given a phone number for someone in another area of the city, who, of course never answered that phone. I thought Post Masters work at the Post Office they are the PM of. The people are nice, but it doesn't make up for the frustration waiting for service, which is what the PO is for, service of it's customers. And they wonder why people talk about getting rid of the PO. This type of service doesn't help when people are trying to keep their job! read more

I went to the post office wanting to give them my business instead of UPS. When I got there, the line wasn't too long, except the lady in front of me was sending about 50 packages. It took forever because there was only one person behind the register. More and more people came during my wait, and the line was all the way out to the door and remained stagnant for 30 minutes! When it was finally my turn, I was rudely told they did not have a square box to fit my frame. I didn't want to make a big deal since there were others waiting. But honestly, after waiting in line for so long, you couldn't even greet me with a smile Mari? I should have gone to UPS store, and I will next time for better customer service. read more

I mailed three packages from this post office and only received one. Another arrived in a completely different, much smaller box with a note "Damaged in Handling: Please Accept our Apologies"--and with TWO THIRDS of its contents missing! The missing items included highly sensitive personal information, along with my address, which should have made it easy for the items to be returned to me. Three months, two claims, and countless phone calls later, I have still not received my missing items, nor the third package. I've basically paid the post office to throw all of my things away. Completely unacceptable. read more

I pulled up and walked into the office at 4:58 - I know this because I rushing over to buy one 2 cent stamp. I pull on the door while looking at my phone (it still says 4:59) and the door is locked. I patiently waited for someone to walk out so I could go in and I was met with THE rudest post office worker who snapped me, "Where did YOU come from?!?!" I calmly replied I was here at 4:59 and the door was locked, to which she replied in the RUDEST way - "That's YOUR time, we don't go by YOUR TIME!!!!!" So, I guess MY time is the same as most of America since I have AT&T and go by my iPhone and maybe the Postal Service goes by some time that is actually one minute ahead... Beside that, I understand I was cutting it very short... But if you are going to close at 4:59 THEN SAY YOU LOCK YOUR DOORS AT 4:59. Don't be RUDE and have zero tact in front of 6 other people and give me attitude just because you close your doors BEFORE YOU ARE SUPPOSE TO. Honestly, I was so taken aback by her nasty attitude I left in tears. I was in shock! I am going there in the morning to speak with her manager about how she handles situations and customers... I may have been in the wrong but she didn't need to confront me in SUCH an unprofessional and nasty way. I have NEVER been spoken to like that. Wait until I reach the front of the line and talk to me quietly. I am a very nice person who doesn't like to burden people... Please teach your staff some base-level manners. read more

Last week I went in there to buy some stamps for my wedding invitations. I asked the lady behind the counter if they would hand cancel the envelopes so as not to ruin the presentation of the beautiful calligraphy on the envelope. I was told this would not be a problem. After spending several hours stamping and sealing the invitations I was excited to ship them off this morning. I went to the Acklen post office this morning around 8:50am where I waited for about 10 minutes only to have the worst customer experience imaginable. First I explained to the lady behind the counter (an African American lady, unfortunately I did not get her name) that I would like to have my envelopes hand cancelled. She rudely announced in front of the crowded room of customers that she did not have time to hand cancel them because she had customers. I explained that I was told last week that they could do that. She told me that I could do it myself and handed me a stamp. I politely declined and left. I will take my business elsewhere from now on. I am very disappointed in not only her attitude towards me, but the embarrassment she caused me by acting as if my request was outlandish. I'm sure the room full of customers felt the same disappointment. I would not want someone with the lack of respect for your customers being the face of your company. read more

The only reason that I chose to go to this post office is because it is in a very convenient location and the lines are usually not too long. However, the last THREE times that I have been there the employees have been extremely rude. They continue to use a condescending tone whenever I would ask a simple question. Including rolling their eyes, which is definitely not appreciated!!! The people employed at Acklen seriously need to work on their customer relations skills... read more

1 person working at the busiest time of the day. That sounds like a good idea right? If you like wasting your precious time, go here.

i had a package get its ETA pushed back on the day of its estimated delivery, but it was a very important package that i needed immediately. so i went over to the post office to see if i could just pick it up - i was met with the most unprofessional man. he was rude, condescending, and interrupted me with everything that i said. completely NOT helpful. now my package is lost in the void... and the contents are due today. read more

one star because you can't give zero. i moved out of state several weeks ago, filed my change of address form well in advance - this post ofc has not forwarded a single piece of my mail. also, when i lived in 37212 it was not uncommon for this post ofc to deliver me a package that had been sent from the shipper fully one month earlier (according to the postmark). the employees at the counter were always friendly, at least read more

There's nothing like waiting in line for 40 minutes and receiving the worst customer service possible. Shipping can be confusing and it's not unheard of to have filled out the wrong form. Ship online next time. read more

I have several bad experiences with this post office. The latest one happened this week. I went to the office and check my mail. I sent out this mail by priority two weeks ago to another country. Suppose the priority mail should arrive in 7-10 business days as I was told by the post office, but it did not after two weeks. I asked a middle-aged black clerk whether the priority mail would arrive in 7-10 business days. He was the clerk who handled my mail when I sent my mail out. He said yes. Then I said if it is normal for my mail not arrive after two weeks. He said, although we claim 7-10 business days, it is not guaranteed. I said if it is misleading that they claim 7-10 business day arrival of priority mail. He was very rude saying that no. he said it could be never arrive, but we still claim 7-10 business days. I said what if it is lost. He said it is my responsibility, because I did not pay $60 to send it as express. I really don't understand that he was talking about. Does that mean if we don't pay $60, he can just dump our mails into trash can? I started to understand why some post offices closed their doors. I have no doubt about it with such type of service and employee. BTW, my mail still has not arrived 3 days after I checked it with this post office. read more

I wanted to provide an update to my previous post. My husband went by today to pick up our 6 pieces of mail and was told they did not know where the rest of our mail is. They blamed us for the change of address confusion. To clarify I spoke with Nicole, the manager, from the get go (again THREE TIMES) and she told me NOT to go back online and fill out a new change of address form. That she would handle it personally. Now we are being told that it is our fault - that we should have filled out a new form and that our mail will start being forwarded today - WHAT?? That is two months late! This is the worst customer service!! The right thing to do would be "I'm sorry that we are unable to locate your mail. Let us look into it and get back to you once we have a resolution." The sad thing is that it is government run and therefore these people probably will not be punished or penalized. However, I will be reaching out to the local postmaster as this is seriously ridiculous. Will NOT be using this post office going forward. Happy to drive to Green Hills location and support them. read more