Over worked and understaffed. Best describes this facility. I stopped in to drop off an item for mail delivery and the ONE clerk that was working had a line 8 deep that I was in. She didn't waver one at a time and when I got to her what an attitude. Cheerful and understanding and that helped me to understand that this is the world we live in. She was doing the best she could and it wasn't her fault she was the only one working. Kudos to her for her great attitude. If you stop in here make sure everything is filled out and your bladder is empty because you might be here a while. Well done lone window worker , it's not your fault we're a mess , you handled it very well :) read more

The quality of postal carriers has significantly declined over the years. Recently, our mail carrier has been dumping everyone's mail on the table, and we all have to sort through it ourselves. I've already called three times to report this to a supervisor, but nothing has changed. read more

The mail service in this area is absolutely shameful. They don't even care. Carriers regularly are sick and/or go on vacation and there is never anyone to fill in for them. I live on Winchester in ravenswood, and we are incredibly lucky if we get mail once a week. Just awful and despicable the level of service. read more

Zero customer service, understaffed, "zombie land" apathy. Total government swampland. This is why UPS and FedEx exist. If it wasn't for the fact that I needed to submit paperwork, I wouldn't be here now. Get ready to waste an hour of your life. Literally a few people in line, and there's one speed......slooooowwww. read more

I live in a great neighborhood...EXCEPT ...for the mail service !!! Often, mail delivery just...stops! Without warning and for lengthy times which makes life difficult when I'm waiting for very important mail!! I've often had to go over there and wait in line to retrieve my mail (and let me warn you...the "employees" will tell you there is nothing ...until I show them proof and what do you know? Somehow they "missed' my mail on their first look but seem to find it then suddenly!). Our locked mailboxes are often left open when mail is delivered so anyone can take it. It truly is a sad state of service read more

Moving as slow as humanly possible is the name of the game here, only one window is ever open whether there's 3 or 10 customers in line (and there is always a line), self service machine is constantly out of order. Avoid this location if you can read more

The post office sucks as an institution, full stop. There are never enough people at the windows (here, out of five, there was a single open). The people who are at the window usually are not at all friendly and instead make you feel like your existence an imposition to them, ostensibly because they work a job it's impossible to be fired from. Today I came in with two items to mail, one of which I unfortunately had to post from an actual post office since it was a padded envelope. I'm not sure if the post office is a Performance Based Organization (PBO), but at the very least it's an agency that is subject to performance goals so you would think there'd show a greater sense of urgency. But then the current postmaster general seems to have a particular desire to run the agency into the ground, and the USPS seems happy to drive people to its more expensive competitors for service (I have more than once used USPS or FedEx as an alternative to having to deal with the post office). I don't know what the woman at the window was thinking. She totally ignored the card I was sending. I brought it to the PO because it said extra postage required and also I had used a wax seal which I thought could potentially affect the weight. She said they don't print 58 cent stamps (which I guess is the current cost of them--I usually buy forever stamps so I don't know for certain what the current cost is), but I told her WHY I had given her the card and she continued to argue. I guess they don't sell single stamps any longer, either? At the post office? Wild. Anyway, she weighed it and it took a single stamp so I used one of the forever stamps I happened to buy. There are signs throughout the post office advertising all the stamps they have. They had at least 7-10 different selections for Forever stamps. But when I got to the front desk and asked to purchase them, she showed me four types that she had--none of them that were on the signs throughout the office, of course. And since I bought two sets of holiday stamps on November 15, 2021 that have to this day never arrived, I'm not about to purchase stamps online. I spent over 20 minutes in line with five people ahead of me (it was six when I arrived, but one guy left). Just a miserable experience. There are two unique, interesting features at this post office. First, the post office is dedicated to the musician Steve Goodman, a Chicago native, whose legacy has seen a resurgence in interest as he is largely known for the song Go Cubs Go, which is played at every home game the Cubs win. (As a Cubbie fan, this is one of my favorite traditions.) The Lakeview post office also has a very large mural over the customer windows. The mural, titled "Chicago: Epoch of a Great City", was commissioned in 1937 and painted by Harry Sternberg. If you thought, as I did, that it was a WPA mural, you would be incorrect! It's from the same era and with a similar purpose of providing work for people during the Depression. However, this was part of the work of the United States Treasury Section of Painting and Sculpture (later known as the Section of Fine Arts), which was charged with providing murals and other artwork for new federal buildings to decorate these new buildings with the best American art available. Artists were selected by competition, national and regional, to have their works displayed. Many--perhaps most--of these works were placed in post offices, as those were places that most people would often visit. The work depicts several important eras, moments, and landmarks in Chicago's history. You'll see Fort Dearborn, an early settlement from almost 40 years before the city's incorporation; work in the mills and stockyards; the Great Fire demolishing the city, and the risen city's skyline circa 1937. Several of the buildings in the "modern" skyline exist today--you'll see the Wrigley Building, Civic Opera House, Field Museum, Conrad Hilton, and a few other buildings that do indeed dot the skyline today, in 2022. The influence of Upton Sinclair and Carl Sandburg are strongly evident. And (perhaps a bit mischievously), you'll find Sternberg included a self-portrait in the mural, the very first figure on the left side, flipping an electrical switch. I've been fascinated by similar murals I've seen in other post offices (the Broadway post office has a similar mural), and I have to say learning about the Section whilst writing this review has only served to further pique my interest. I've lived about a mile from this post office for over 10 years and never been inside, but this is the one reason I'm glad I did today. If, like me, you're interested in history and murals in particular, seeing this is the main reason I'd visit this post office. read more

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Most could care less. While I was at the window asking her questions, the postal worker was using her private cell phone scrolling through messages. I would have been fired if I did that at work, especially in a customer service job. Lazy to the core and obviously just biding time to collect good benefits. Go elsewhere as the supervisors are the same way. This branch sucks through and through. Also when I asked for a change of address form, none were out on display like the other forms. They don't bother to do anything, even at the minimum standards, to provide supplies or be helpful. One of the worst branches ever. If possible I'd score that as -10/ read more

Worst post office in the city. I lived here over 30 years and all the time they deliver mail late and lose my letters. I live in a big condo, and they stick it in the wrong boxes. They need to fire the supervisor. Who ever answers the phones is very rude to customers too. read more

Another wasted day trying to go to the post office. It is 9:30 AM on a Monday, a regular Monday not before after a holiday, and there's only one staff member working. There's a long line nobody coming offer support or open up another window. I was here for a money order, which can put be accomplished at the self service kiosk. I had to leave because my blood is boiling. Mission unsuccessful, per usual at the post office. read more

I've been to a number of post offices around the city and I've had the best experience at this location. Staff is nice and friendly. I was asked to make some modifications for my package which I did and she was very courteous and pleasant. Yes, there was only one person at the window. The line was not too long when I arrived but it may depend on what day of week you go and the time you go. When I left I did notice it was near closing time and it seems like a few people trying to run at the last minute and then a line was forming. Plan ahead. read more

What a dump. The stamp machines ate my money. One of the clerks when I complained told me I put the money in incorrectly in a rude, condescending manner. I saw this same clerk slam down a box on a table. read more

Have had the pleasure to experience various post office locations around the city and this one doesn't seem too horrible. Yes there will be a wait if you go after 5pm and yes the employees do tend to take their time with every customer despite the line of people waiting. Not sure why this happens every time. But I can say that I have not experienced any rude behavior yet. There is one employee that is extra friendly and a really nice person which just makes the process of going there so much better. read more

YOU WILL NOT RECEIVE YOUR PACKAGES! Please please please be aware of this facility when ordering expensive items or anything at all. For the second time my items have been marked as "Delivered" and never showed up. My building has 24 hour security and no one ever showed up to deliver my packages. They do not care about your items. Packages are consistently mishandled or stolen. Terrible service. Awful facility. read more

They are extremely unhelpful, and I have seen the women working there be disrespectful to multiple customers every time I have gone in there. read more

This place is the worst. Got there bright and early at 8:15 for their 8:30 open time. There are NO adjusted hours or operations due to COVID-19. There is a line of about 15 of us waiting outside in the cold. At around 8:45 some of the people in the front start knocking on windows and the door. There ARE employees working inside literally shoooing us away. They finally decided to open up at 9:15... literally just made up their own start time. No communication even when we got inside. It must be nice to have no competition so you can act however you want and create your own business hours leaving your customers outside in the cold. And of course calling the local number no one answers and you get transferred to a 800 number where you cant talk to a human. read more

Another day of slow service at the post office. 15 people in line only 1 window open. Please hire more people. We need a zero star rating option. read more

It's 12:30, lunchtime, the line is 15 people deep, the self-service machine is broken and there is only one mail clerk who could not give a fuck. This is when you have no accountability. read more

As post offices go, this one is the most civilized post office I know, and it's in my hood. It stands out for two reasons: First, if you are nice to the people who work here, they will be nice to you. I have had a handful of recent dealings with them, and find that they can be remarkably patient and helpful. Secondly, the Lakeview Post Office has a gorgeous, 1937 mural by Harry Sternberg, entitled: "CHICAGO: EPOCH OF A GREAT CITY". (you can see a copy in my local photos) The work was commissioned during the Franklin Roosevelt Administration by the U.S Treasury Department Section of Painting and Sculpture; also known as the Section of Fine Arts. During Roosevelt's administration, artists were commissioned to create murals and sculptures for postal facilities.across the country; from 1934 to 1944. The artists were selected through national and regional competition with the intention of decorating new Federal buildings with the best in American art. This practice ended due to World War II's drain on federal resources, but by then, 1,200 murals and 300 sculptures had been commissioned. Today, approximately 1,000 murals and 200 sculptures remain in the Postal collection. And we have one of them right here in Lakeview. Check it out . Source: http://lakeviewpostofficemural.com/friends/ read more

USPS - Lakeview Post Office Mural, "Chicago: Epoch of a Great City," by Harry Sternberg (click to enlarge) - Post Offices Near Me - Chicago, Illinois

Ok, so this is my office's local post office and it's just down the street. Last year the level of customer service wasn't bad, and probably worthy of 3 or 4 stars back then. There was a nice lady that greeted people at the door and tried helping those who didn't have to stand in those uncanny life-wasting lines. The people at the counter were helpful when I needed it. Recently though, I think this post office is just a big clownhouse. There's a particular lady there, don't even know her name but she's usually in the center counter, who emanates AT-TI-TUDE. No greetings, no cordialness, just gives you a flat out 'hood stare, raised brow and all. Whenever I am so graciously blessed to have her when I step up to the window, I can just smell bitch already. I also think she's overcharged me for things (envelopes that were already stamped but needed delivery confirmation... she charged me for postage on!), or that she tries to dupe you into paying the most expensive rate on a package making it seem like you don't have another choice. Anyway, this probably isn't the worst post office I've been to in my life, but it's getting there. On a side note, our mail delivery man has been very nice and helpful since I've been here. 5 stars for him, -3 stars for the governmental agency he works for! read more

Just terrible service. No order people cutting no one working there saying anything. If there was an option to leave zero stars I would. Go anywhere else but here. read more

If you ever want to see your mail again, do not use this post office!!! I signed up for weekly mail forwarding to Florida and the people there messed it all up. The workers there are very incompetent as I spoke to a Ms Johnson who didn't even know what mail forwarding was. I then spoke to her manager Trina who promise to resolve the matter but never did. Now when you call, they just hang up or forward you to an 800 number that you have to wait for over an hour to get help. No follow up, no customer service, and they are all on BPT (very slow) read more

BTW - the package was located at the condo building next door to mine. Along with a package belonging to someone else in my building (and they also found yet another package of theirs at a completely DIFFERENT building further down the street). The carrier just seems to not really pay attention. Misdeliveries are incredibly common. Package delivery has worse odds than a Vegas casino. read more

This place is horrible. Service is always slow and typically comes with a bad attitude. We get it. People suck. But to not give any customer service is just bad business. When I absolutely have to go to a post office I actually try and avoid this one. There is absolutely no signage to know where the line starts so please make sure you walk to the EAST side of the building to wait. Even when you're the only person in line, they will make you walk all the way around. Let alone when the little old ladies go past you and don't feel like telling you you're standing in the wrong place. Service is slow and packages typically get lost. Please Please Please think about your choices before choosing to ship here. read more

USPS - This is the most unhelpful, rude, useless employee at this post office. If she is working, be prepared for bad attitude and slow service. - Post Offices Near Me - Chicago, Illinois

The last three times I've been here, I've had to wait in line for 20+ minutes while not a single worker stood at the window. Instead, all we heard was laughter from the back while none of us were helped. Your standard, terrible, illiterate government employees hard not at work read more

Rain, snow, dark of night, being kind of tired, not really feeling like it, or already having delivered the mail once or twice this week are all reasons that will prevent the mail from getting through this post office. Most days the carriers out of this office don't bother delivering mail on their route. Packages are marked delivered within an hour of being "out for delivery" but don't show up until days later, if they show up at all. I imagine they are building a big box fort in the back room, out of everyone's undelivered packages. There's a reason this is one of the few post offices that doesn't release their phone number to the public. Tip : If your packages that are marked "delivered" don't show up in a couple days, file an official complaint with the central post office. They'll start an official investigation, notify the post office, and then your packages will mysteriously appear in the next few hours.... read more

Very helpful and courteous service. I arrived at 8:45 and there was no line. They had the forms I needed and answered all my questions. I've always had a good experience here. read more

I don't know why this place gets such bad reviews. It's a perfectly nice post office. I've never had a long wait here, it's reasonably priced, and I love the mural inside. read more

If I could leave 0 stars I would... delivery person didn't even bother putting mail in our mailboxes just left it out on the counter; bills, personal mail everything in a pile. I guess we're lucky we trust all the neighbors in our building. Disgraceful. You had one job. read more

USPS - Post Offices Near Me - Chicago, Illinois

This place is a nightmare & a disaster! Go once & you'll soon see what I mean! People are rude as ever and no one has a clue what they are doing! read more

One of the best post office experiences ever, and amazingly enough it took place during the holiday rush right before Christmas! The line wasn't long, and every employee I either interacted with or observed was polite, helpful, and good humored. 5 stars! read more

While this can be neither confirmed nor denied, I think there is a conspiracy at this post office to ruin my life(and credit). Or at least lose my mail and make me freak out about identity theft because of said mail loss. Worry caused over lost mail = Zero stars. Two awesome and very helpful guys who work there( but still couldn't solve my problem) = Four stars. Come on, its the gov'ment. What'd you expect? read more

Gotta echo Michael S on this one...as far as POs go, this one is top notch. If I am going to have to wait in line, I would much rather enjoy a beautiful mural. (See Michael's review for more info). The building is historic and beautiful, and I am glad it was salvaged instead of being turned into another corner retail bank lot. There is no parking, but barring a Cubs game...a meter is usually fairly easy to locate. There are some 15 minute flasher spots out front as well. The staff seems much less angry than at other North side locations (ie; Uptown and Ravenswood), and are generally helpful. Hell, at a post office I'll take lethargic and/or aloof, it almost seems....cheerful! :) So this is where I go when I need to deal with postal people, because its pretty and houses nice (enough) people. Enough said, it's a post office. Necessary evil sprinkled with historic eye candy. read more

*** In the past week I have been to 10+ branches in the Chicago loop and north side. First of all its a post office NONE of them move quickly. It's like the DMV people they take their time and if you're in a rush use a Kiosk. Secondly, they are not the ones who damaged your package... rant elsewhere. Third, the kinder you are to people the nicer they will be back. They do not have to go out of their way to run around and look for your missing package but if you are sweet and nice and friendly they just might search around the entire building and call everyone they know. End Rant *** Now onto why I decided to write this review in the first place... I had to get their phone number from yelp because the one on Google just goes to the main USPS line (annoying). I saw the terrible reviews and decided I should share my experience... Ms.Janet and Ms. Janovia at this location were so friendly and went above and beyond to not only help me find a good fit for our wedding invites but even took the time to call around and try to find us the right stamps. They also were able to warn me about the thickness of our invites, that they could get stuck in the sorter and that we could simply pay an extra $.20 to fix this problem (I've seen invites that look mangled and now I know why). After Ms. Janet called around and found me the exact stamps I had been looking for she asked them to hold them under my name and that I would be on my way right then to get them. She confirmed twice before hanging up. I then drove 20 min up to Devon, waited in the 20 min line and then found out that they put nothing on hold. They also only had 2 sheets of the 14 I needed for the one set of stamps. And they DIDN'T even have the other one I was told they had. Then I mentioned that they might be in the vault but their supervisor was on vacation and no one would be able to get in there. This whole one person having keys to the vault seems strange to me. Why wouldn't there always be one person on shift to be able to have access. Overall I was in a much more positive mood at the lakeview office and they were so helpful, friendly, and funny. The downtown Harrison office downtown was extremely helpful, 5 stars for them. They answered their phones, they called me back, they were warm and friendly in person. The post office at Willis Tower - 2 stars (told me there was nothing they could do to help me find certain stamps). And laughed that I thought they could help me look into it. The post office on Ashland Ave was nice but not the most friendly - 3 stars. Devon - 3 stars for crappy communication and for saying you had things you didn't and not putting anything on hold when another post office called and asked you to. ALL of them had 10-15 min or more wait times (and I went on all days around lunch times). All had kiosks you could do your own stuff at. Sometimes you have to go into these things with lesser expectations than going to get a 10 min oil change... read more

A 26-FOOT LONG HISTORY LESSON If you haven't been to this post office to see the Sternberg mural, you are seriously missing out. Inspired by Diego Rivera and Upton Sinclair, Stenberg's sweeping Depression-era mural takes you on a journey through Chicago history with gorgeous color, perspective, and composition. RISING FROM THE ASHES At the center of the mural, Sternberg beautifully depicts and contrasts three epochs in Chicago history in a vertical progression - Fort Dearborn at the foundation, the Great Fire in the middle as a transition, and finally a gleaming skyline at the apex as a testament to renewal. AN HOMAGE TO UPTON SINCLAIR At the right you see what could easily be a character from "The Jungle" by Upton Sinclair. A gritty figure from the stockyards, the "knocker" wields his terrible hammer and eyes the cow he is about to bash in the head. A LITTLE SELF-PROMOTION? Sternberg also pays tribute to the industrial era that transformed Chicago and surprisingly to himself (the scientist on the left is a self-portrait). Particularly well done is how he weaves the smoke from the steel mills into the smoke from the Great Fire. This mural is truly a hidden gem. Go mail something or hell, just stop by to check it out! read more

I don't echo fellow yelpers regarding this Post Office. Yes, if you are nice to folks they'll be nice to you back, but the issue is they are the slowest Post Office I've EVER been too. Perhaps that is have the issue is that they spend too much time talking and chatting up folks that the line is always backed up and what should take 5 minutes is always a 20 minute effort for me. I HATE going here. Yvonne was manning the counter this particular day and literally moved as slow as humanly possible with a customer....as folks kept coming in she just continued to move at a snails pace as she chatted up the customers. It was a priority package and I've mailed those before, so it is a quick processing event, but not for her. I still for the life of me cannot figure out how a for profit organization can be so bad at conducting business....I liked them when the government owned them and we paid the bill. The only saving grace for this location is the art.....the Sternberg piece Michael S described is always to a treat to view...it was when the government really did something right when it commissioned such work back in the day....Obama should take a lesson from this type of art. I'd say don't go, but they have a sort of a lock on the whole postal thing, so buyer beware. read more

Lakeview has the worst post office (1343 W. Irving Pk) of any that I've been to in Chicago. Three out of the last 4 times I've been there (since the holidays) the self-service machine has been down. The lines generally stretch all the way across the room to the entrance ramp. Usually there's only one clerk. Today was a perfect example of this: walked in, self-service OOO, so I get in line. There are 10 folks in front of me. After 15 mins and only 3 customers served the clerk (who was very polite, BTW) announced she needed to take a bio break. I gave up a that point. I figured at the rate this was going I'd be in line for another 35-40 mins. So, I went to the Ashland branch. Walked right in, 4 clerks on duty, no line-no-waiting. read more

My wife is out of town and can't sign for a package. I leave work early, make my way here with the slip, my IL drivers license, a utility bill in each of our names, and just in case there's any doubt, a marriage certificate. Nope! But after several attempts the bored clerk finally said if I sign the slip, they can leave it on our doorstep tomorrow. So our choices are to have the (expensive) item returned, or let it sit for hours unattended. Because security, and "rules are rules." She said "rules are rules" a few times. "Aggressively apathetic" are the only words that come to mind. read more

There are some places that I have been conditioned to dread: the Post Office being very near the top of the list. However, I had a wonderful experience at the 60613 USPS location. It was December 21st and I had a last minute package I needed to send across country. I figured the line at the post office would be out the door. First of all, it wasn't. Second of all, I was able to repack my package in a USPS Priority Mail box ("If it fits, it ships") which saved me $30+). I stood in line for less than 5 minutes and was checked out by a jovial middle-aged gentleman. He chatted with me while he put the appropriate stickers onto my box and got me on my way. I had expected the trip to the post office to take over an hour. I was in and out in 10 minutes...and that was including time that I repacked the box. I don't know if this was a fluke, or if the United States Postal Service is finally making their offices efficient. I can't say enough for how pleasantly surprised I was. read more

This post office provides the best service! Everyone that works here always greet you with a smile and very helpful!