A friend sent 4 letters from the greater Chicago area. 2 were sent June 1st. It is now July 11th and neither letter has arrived. 2 more letters were sent June 26th and thus far only one has arrived. read more

Terrible just terrible!! Five days before Christmas of last year (2022) I sent out three packages from my neighborhood Post Office they all came here. I paid for two day shipping. They were suppose to get to their locations which was Medford, Wi, Saint Hedwig, TX and Garland TX on Thursday and Friday. Both packages to Medford, WI and Garland TX got to their destinations on time! The package going to Saint Hedwig, TX did NOT! I just assumed everyone got their package until 7 days later I get a call from the recipient saying that it was still sitting at Elk Grove! It sat in limbo for 10 darn days! That's really ludicrously bootleg! What is going on at Elk Grove!?! She called and I called the USPS hotline and filed a claim. Then mysteriously it moved! She finally received her package on January 2nd of 2023!!! The package was smashed and had holes in it. It also had been taped in one of the areas. Her Rum Cakes were hard as rocks and the homemade Ghirardelli Turtles which I sent in a small cooler with dry ice was melted. I don't know who the managers and supervisors are at the Elk Grove USPS distribution center but you guys are failing to do your job horribly!! read more

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I would give a 0 star if i could but they dont answer the phone and i believe my package has been lost or just super delayed at this facility read more

This is the worse place not only for mail and packages, but also everything else that could be wrong with a business. Mail that goes through here is always delayed by days/weeks and more times then not sent to the wrong address. Because this is a universal and constant problem, it means this is clearly a management problem and those "leaders" of this place are responsible. Not sure if it's incompetence, laziness, stupidity or and combination. But it's very sad. read more

If this is NOT the Elk Grove Village distribution center, please ignore this review. However, if this IS the Elk Grove Village distribution center, what do you guys do all day? You certainly don't care about getting packages delivered! Mine has been SITTING in your lousy facility for 3...count them three weeks! I could have walked from PA to IL in that amount of time! You should be ashamed of yourselves for the less than pathetic service (and I use that word VERY loosely!) you have given! And I don't want to hear any lame excuses about the virus and not having any employees. Have you seen the unemployment rates? There are PLENTY of people right now who need a job! Here's a novel idea....GO HIRE SOME PEOPLE!!!!! read more

It's not just their complete and utter incompetence which is a problem, but it's also their sense of entitlement and the apparent fact that they just don't care that they are incompetent. read more

My package sat at this facility for 2 days before finally moving, however when I went to check it, there was an alert. "processing exception" it has now been a day and nothing has changed. Very mad, if you're going to buy something PLEASE make sure to Tell the seller to ship it somewhere besides this place. read more

My mail sat for 8 days at this facility with no movement what so ever! Never use them ever again . read more

Had a package shipped to me First Class from Chicago South Loop to Chicago Lincoln Square -- less than 10 miles away. Label printed 10/10, Origin Facility receives package 10/13 Origin Facility ships it to Elk Grove Village on 10/13 - 2 hours later Elk Grove Village Distribution Center SHIPS IT TO NEW YORK - some 800 miles away and it arrives on 10/15 -- the date it was supposed to arrive at my door. It's now 10/16 and the package has been sent from NY to "The Next Facility" and will be later than predicted. WELL DUH. YOU SENT IT 800 MILES AWAY FOR NO GOOD REASON WHEN THE PACKAGE WAS LITERALLY 10 MILES FROM MY DOOR WHEN IT STARTED. I'm guessing "the next facility" is Elk Grove Village again but I'm really hoping wherever it lands, it's back in Chicago and out for delivery. There was no reason to ship a package from Chicago to New York only to end up back in Chicago again. I know leaving a review won't change anything, but people should know to be aware that your package might get to take a vacation somewhere far away for no good reason. I hope at the very least it brings me souvenir. read more

This is what complete inefficiency looks like. Package delivered from Ybor City, FL to Chicago in one day. Package moved back and forth from Elk Grove Village to Chicago hub three times without once going out for delivery and now three days past delivery date. read more

USPS Chicago Metro Surface Hub - Sorting Facility - Complete inefficiency. Package just moving back and forth between hubs and never going out for delivery. - Post Offices Near Me - Elk Grove Village, Illinois

I've sent mail twice from California through the Chicago center to Roscoe IL. Neither ever got there. Including the $120 I sent to my daughter whos away at college. The second time I sent it Priority mail same amount same results.............. THERE IS MAJOR MAIL THEFT HAPPENING IN CHICAGO. Even my Priority mail with a tracking number some how disappeared into the abys that is the Chicago distribution center. Use Fedex or anyone else unless you want your mail stolen. read more

This is the worst post office! I have a package with $1300 insurance that was mailed out April 24 it was scanned in at this facility and never left it was supposed to be delivered April 27 it's now may 5 and no where to be found. I had another package checked in yesterday should have been sent to mount greenwood location to be delivered today instead got sent to round lake and then to palatine Illinois opposite direction. And tracking now says delayed. Someone needs to investigate this post office. Careless and has no respect for people's property! I will be doing fed ex from now on read more

USPS Chicago Metro Surface Hub - Sorting Facility - Post Offices Near Me - Elk Grove Village, Illinois

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Awful...just like the rest of USPS.Anything that you ship via USPS that isn't guaranteed service will not get prioritized. The only have two priorities, outside of doing the least amount of work they can in their day, which is get Amazon packages out the door and Priority Express. That's it. Every other shipment, to them, is just something to steal or kick into a corner and forget about. My Priority Mail was late days ago and they clearly have not intention of getting to me in any sort of "priority". I actually think the moment it became late, they gave up. I believe the literally kicked to ground the moment it became late. Just a bunch of giver-upers with no price and sense or urgency. read more

The people who work here are very helpful . My package was lost and they were to find it and get it back to me . There are a couple times when the tracking info online said one thing and customer service would say another but the employees communicated with each other so my package could be found . I did find out that there is only one office in Atlanta that deals with all the lost mail in the USA !! thankfully my package did not go there ! read more

This Elk Grove sorting facility is aweful. I sent a package from Arizona to Schiller Park, Illinois. The package moved along in there tracking system until it hit this facility and stop. I filed 2 complaints and after the 1st one i researched reviews and comments and found nothing but complaints. Several employees had posted on the facilities Facebook page some not happy about working and counting down their Time left to work for the day. Meanwhile my package was sitting there not getting processed. After 2nd complaint I got a call from someone from Franklin Park facility and let him know of my discontent and said they needed to investigate this place. So after my package sat there for just short of 4 weeks, it finally was shipped to Peoria, Ill distribution car. I continue to follow it through tracking and hope that it arrives soon. read more

I have been working with my local post office in Itasca IL. The postmaster there has been trying to locate a USPS priority package that was sent to this facility on 3/31/22. To this day, no one has returned his phone call, no one answers the phones at this place and nearly 17 mail days later, I have no progress on locating my missing package. . I have filed an official complaint. The postmaster is calling this place daily. How does a person expect to get help with lost mail? I have copies of everything. This package is lost over there at this facility because it has not scanned out. BEWARE....the workers here must be on a forever lunch break or they just aren't doing their jobs. read more

Three weeks later...our package is still lost in this hub. They have terrible customer service that gets you no where. Priority mail in their box with insurance and they have no idea where it is or what happened to it. This is the second time we have lost everything and had to make a claim. No more! We will absolutely go fed ex or UPS from now on. read more

When you pay for Priority Mail 2 day - it is more like paying more for standard shipping. I paid about $50 to ship my item!!! NOT WORTH THE MONEY or HASSLE USE UPS or FED EX AND GET YOUR PACKAGE ON TIME!!!! I shipped my package out Tuesday 1/12/16 at 6:49 PM and received a receipt for PRIORITY 2 Day - should be delivered by Friday 1/15/16. It left the post office that I checked it into at 1/12/16 at 7:46 PM to head over to Chicago Metro Hub. I got an update yesterday stating it just arrived at Metro Hub 7:14 PM ON 1/14/16!!! SO WHERE WAS IT SITTING FOR THE PAST TWO DAYS WHEN IT SHOULD HAVE BEEN IN TRANSIT??? Now my package is way late and won't' make it. I called USPS several times today and each time, someone told me something different. I had someone even told me that, "Oh well you should of paid express instead of priority mail, that will guarantee you that it will get you delivered to destination. We don't really treat it priority unless it's express priority which the most expensive shipping." So why pay Priority 2 day shipping when they are going to treat your mail like standard mail??? NO STARS!!!! read more

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We own a small business that depends on reliable mail service - and we are now going to FedEx because 30-40 percent of our Priority packages sit in the Elk Grove facility for days before they're even processed. Very inefficient and one of the reasons our U.S. mail service is failing. read more

I ordered a package August 23rd, which acceidently had the wrong zip code applied. 1/2 of the order made it to my apartment, so I did not realize there was an issue. The other half of the order was driven around Chicago, in and out of this distribution center for a few weeks. I contacted the shipper after receiving information about it being forwarded to another address, and she told me they must have shipped it back to the supplier, though she was unsure. They applied the new address and it would be back out in two weeks. I understand that the original error was my fault. Now however, I have just received another notificaiton that the package is back at the distribution center and has another issue with processing. I called the center, and have been on hold for 35 minutes and counting. I don't know how to work around any issues if you can't get ahold of anyone. Obviously, you can't change where a shipper/usps distributes your mail. But I hope you never have to deal with this place! Good luck ever receiving your packages. read more

Been waiting for a package since Tuesday! Says it was at the hub on the 27th and hasn't moved and it's FRIDAY! delivery date was 9/29-Thursday!! Freaking ridiculous!! When the shipper called they told her they can't do anything and to just keep tracking it!!! To say the least I won't be buying from anyone in this area again!!! This is HORRIBLE customer service! read more

USPS Chicago Metro Surface Hub - Sorting Facility - Post Offices Near Me - Elk Grove Village, Illinois

Ordered a leather jacket twice from Straight to Hell in Chicago. This place has such horrible logistics and organization! First jacket I ordered was processed through here and sent to ORLANDO, FLORIDA instead of directly down to DALLAS, TEXAS - I live about 28 miles north of Dallas. This package took an unnecessary detour and got to my house on the 9th of February, when it was supposed to have ended up on my back on the 7th. The second jacket I ordered came in on time, but this facility's system is so crappy that I get a notification at 2:49 AM the day after I ordered the jacket, saying DEPARTED FROM ORIGIN DISTRIBUTION FACILITY - ELK GROVE VILLAGE IL. And Johnny at Straight to Hell told me that it would be shipped out of Illinois before 10 PM, as far as their experience goes. I'll gladly take UPS over this crap. read more

I ordered something off ebay from Illinois it went through the hub and is now going the completely wrong direction from where I live, it was supposed to go to Michigan but went to Tennessee instead. How do you even screw up that badly? read more

USPS Chicago Metro Surface Hub - Sorting Facility - Went to Tennessee instead of Michigan which if it had gone the right way would have insured an on time delivery good job guys - Post Offices Near Me - Elk Grove Village, Illinois

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Fuck Chicago Mail Hub. In the last 3 months I've had three huge issues. One took 3 months to JUST get through the Hub and to its destination. The other two packages were lost forever with no reasoning. One item was irreplaceable, so I guess just fuck me. Now I see I have another item being shipped through that hellish shithole. USPS needs an option to exclude Chicago all together... I'd be willing to wait a couple extra days or pay an extra 20% shipping just to guarantee my packages DO NOT enter Chicago Hub. Ridiculous bullshit. read more

My package was shipped 2/27/18 using priority mail it has been a week with no updates, no call back, no email responses and I have to wait on the phone for over an hour just for someone to tell me the same thing that my package is in transit and delayed but hasn't moved. So mad this package is worth 1,000 this place is a joke. read more

HORRIBLE place!!! I mailed out a very important letter to my bank regarding a claim since 11/12/16 I paid extra for priority mail yet I keep checking my tracking and it has been in chicago the entire time!!! 8 days have past and I keep calling the post office but no response. This is by far the worst experience I have ever had!! read more

What's with this place? Terrible. They never scan the tracking and your package is guaranteed to spend extra days here without explanation.

Best to use UPS or Fedex to ship your packages if ordering something from Chicago. If you use USPS your package could get stuck in the CHICAGO 2CMETRO hub and not move for days. read more

I do NOT recommend using USPS for any important shipping or packages. They are good for regular pieces of mail and junk mail, that is about it. No wonder people stop using USPS... I have a package from Kentucky that should've been here yesterday, it said out for delivery for awhile, but after that, an error on the tracking site had said "Undeliverable as addressed" since Saturday. I had my friend call, who was the one sending the package, had him tell them the address and name again, and they were supposed to redeliver it today... It was IN my town, ready to be delivered, probably no more than 15 minutes away. I think it was Priority 3 day mail, too. Alas... Nothing in the mailbox, and no one showed up at my door. I called my local post office to try and see if they had my package, it forced me to listen to this 2 minute message about getting information online, which I have already done, and then sat on the phone while it rang for two minutes. No answer, and the line went dead. I am perturbed! It never even said it was out for delivery a second time, and when I checked the tracking number again, since they didn't update it until 6 PM, and it says it's in Chicago Metro Hub! So either it's going to be stuck there for a few days or they're sending it back to my friend. I google Chicago Metro Hub, and apparently the place is notorious as a black hole for lost packages and mail, so I am hoping if it doesn't come back to me that it will at least get sent back to my friend so he can use UPS or FedEx to send it! This is the most ridiculous issue I've had. Update: 9/11/2016 - I just got back on Yelp for the first time in awhile, figured I would update this. I ended up getting the part after my friend resent it to my using FedEx... either way. The part was in the area but never got delivered because it was a different mail carrier. This specific person didn't know that I lived at the address... because the box didn't have my name on it. That should've been fixed when my friend called the place and gave them my name and address again. Yes, so they should've had my name. A woman called me and told me that if they had basically communicated to the regular mail carrier and communicated at ALL, they would've known that I indeed lived at the address, and I would've gotten my package. All this just because people failed to communicate information to each other. read more

Package shipped via Priority Mail on May 6, 2019 from zip 06414 in CT; next day left the regional distribution center from MA to IL; today, May 16 it is still in this Distribution Center which I tried to call but the phone number listed is, of course, no good! I have never experienced such awful service! Can anyone help? read more

I saw all the 1 stars and I was nervous that my package went there. Then my package was in and out in one day. The status was updated too.

Avoid this place as possible my item was stuck here for 5days and doesn't even move until November 30! i bought my item 23 of November. Priority shipping my @sss!!!!!!!!!!!!!!! where the negative stars ??????? fucking slow as place!! avoid this shit!!! read more

If your package must transit through this facility, first determine whether you wish to play a postal version of Russian roulette. Will your package make it through to the other side?... WHO KNOWS?! read more

I am only giving two stars because this facility has processed several of my packages I have ordered from the Chicago area quickly. That is way when one gets stuck and this happens 2/5 orders... sometimes stuck just one day now I am looking at 5 days with no update the expected date of the 15th has passed. I also have two others orders that have passed through this place and are on their way!! So why this one! And the most expensive one! So frustrated with how unpredictable and unreliable this facility is. Sitting packages for days with no update!! This is not expectable at all. I will be calling everyone I can about this come tomorrow the 17th! Even if it moves right now it would still be 18th or 19th before it gets to my post office. This went out from vendor on the 12!! Not ok to claim priority 2-3 day... so frustrated!! read more

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You gotta be shitting me, i paid for priority shipping and 3 days later it moved 10 miles to this center!!!!!!!!!!!!!!?? Guess my son wont get his christmas gifts on time. read more

Every time I have a package go through this place the label is always damaged I never recieve anything I am supposed to when I am supposed to and no one EVER answers the phone when you try to call. Worst place ever! read more

My daughter had a package from England sent on Dec. 06 where she is based in the Airforce...The Chicago "Hub" the last scan said it left them Dec. 10th...it is now Dec. 23rd and my daughter is home for the Christmas visit and no package... it had all of her Christmas gifts in that box...her Airman boyfriend mailed the box out for her and only had enough money to insure the package for $50.... Now I had to tell her that her box is gone...it broke my heart..not because she spent more than $400 with the items..but the thought and heart that went into finding stuff to give to her family was just ripped away from her....I am still hoping somehow it will reach us..but it's slim... read more

Every package or piece of mail I've received that has gone through this place has been at least a day late, if not more. Priority 2 Day shipping comes in 4 days. While some areas of the country show that USPS has improved over the last two decades due to increased competition from UPS, FedEx, et al. this shows how broken government run things can be. Pray your package doesn't have this as a destination (or origin) facility! read more

I would give it ZERO STARTS IF I COULD/ Every time my item ends up at the metro hub it sits there for like 8 days!!! What the hell?! Not to mention they don't answer their calls. It doesn't seem like they are doing ANYTHING to fix this issue, seeing that people have been complaining forever. How do we get them to stop being so shitty?!?!? read more

I really wish I could go up there myself. These dumb fuckers that work here had my package ping ponging between California and Chigao for the last three weeks. Now it is stuck in the hub for the last four days with no movement whatsoever. The delivery date was supposed to be June 17th and it's now July 7 th and I still do not have my items. I work for USPS and this is unacceptable. USPS needs to shut this plant down since these stupid motherfuckers can't get people their packages on time and it's impossible to reach someone. I'm normally patient but 3 weeks for a package that was supposed to be sent to Georgia but ended up in California twice. read more

USPS Chicago Metro Surface Hub - Sorting Facility - Post Offices Near Me - Elk Grove Village, Illinois