Absolutely, positively the worst. I have "informed delivery" and have had several very important documents show scanned and then never delivered ... ever - just lost. I've also received delivery attempts failed notices for very important medication that says the delivery attempt was made while I was sitting on the couch 5' from the door ... nobody ever attempted to deliver my medication. Additionally they said they left a call tag on my door needed to pick up my medication ... there was no call tag. Sorry if you work there, but service sucks. read more

We are in the industrial park, many days we get no mail, sometimes they try to deliver at 7pm, to a business, ridiculous, many, many items have been lost in the mail, we have often times received other businesses mail, had to go to direct deposit for our checks since so many were being lost, items that I have mailed to the same address for years suddenly come back as undeliverable, if possible I would give 0 stars read more

The front counter employees are usually very friendly...CANT say that for the post master. Terrible attitude. She needs to stay in her office and not deal with the customers. You're ruining it for all the good employees... read more

I ordered from Shein on November 28th. My package got to Elk Grove Village, IL facility on December 6th, and it hasn't updated since and its now January 5th. I spent $300 on Christmas clothes for my kids and never received them. read more

Very poor customer service my package has been stuck here since may 29th and have received no updates since, I wouldn't be surprised if it takes them a year to deliver it. read more

USPS - My package tracking - Post Offices Near Me - Elk Grove Village, Illinois

Really nice people work at the U.P.S and it's always busy. But it's downsizing, getting smaller and only dealing with shipping end not the small retail end read more

Deliver packages on time long wait time with slow staff but caring for customers. .... read more

It is December 10, 2023. Package shown to be at this facility since November 7th. Today, Sunday they have updated tracking to show estimated delivery in three days. read more

I ordered a Shein package that arrived there on 09/27 and it's 10/01 and no update has been seen since. I contacted USPS and they said they should have been received my items that's suppose to be here by 10/02. I just read the reviews and it's sad nothing is being done. Maybe a class action suit should be filed. For packages to arrive and not leave for weeks and months or even leave and some of us spend hundreds of dollars is sickening. Us writing these reviews seem pointless since nothing have been done for years. I have never had a Shein package go there before and confused as to why it's there and I order from them every month 2-3x. What's annoying is they tell you reach the shipper. Shein is no help and keep saying wait but how do you not find it weird your customers items aren't moving for 5 days. read more

USPS - Proof that claims my package left this facility but in actuality it didn't because USPS never got it. - Post Offices Near Me - Elk Grove Village, Illinois

Total abomination. Packages get stuck here for weeks or totally destroyed. So many sad stories about this disaster on Reddit. Close this place already. read more

I ordered stuff off of shein and within the first day it arrived at Elk Grove Villiage IL and Departed on Aug,18,2023 and Now it is Aug 22,2023 and no updates at all. By the way this package was for back to school which is the 28th of August. Help what should I do? read more

I ordered item from Etsy. they don't disclose it's coming from china. claim bus in US, have warehouse in china. liar. CNE express co is Chinese carrier. my item been in Illinois for 2 weeks? she refunded me. so what are they up to? rerouting packages? anytime you order from china, it's some kind of a scam. I been on that lady from Etsy for weeks here. fake picture on her listing, I'm sure. read more

My package has been pending acceptance for over a week. I've never experienced this kind of delay to simply accept a package.

I ordered something from Temu on June 3rd. Barely a week later, it got stuck at this processing facility and just now on July 4th I received an email stating it's departed. What is going on at this facility? There are so many poor reviews. read more

Mi paquete lleva atascado en Elk grove village hace 8 días y no veo que se actualiza,supuestamente debería llegar mañana y esta claro que no será así,llamas al # de teléfono que dan y no logras comunicar,muy mal servicio, horrible eso ahi,primera vez que me pasa con un paquete espero que llegue porque están jugando con el dinero de las personas,y aun no he visto un buen comentario de ese lugar,todo lo que dicen es malo,decepcionante ,daría 0 estrella si se pudiera read more

A friend of mine sent me a package using priority mail, 3-4 days. For some reason, the good folks at USPS Elk Grove have decided to keep it, so far, for four days. It's already been seven days total and I don't think I'll be holding my breath waiting for it. With so many bad ratings why can't USPS do something to improve the management and workers at this facility? Maybe they're understaffed or overworked? Whatever the case it seems to be a problem. read more

I've been waiting for over a month for three pairs of shoes it's been shipped Rick tipped dipped I don't even know, but I do know that I feel like this is were all good packages go to die my current package made it all the way here in a month and now has been stuck there for over a week, so no I don't recommend it. read more

I hate going to the Schaumburg P.O. since the lines are always so long, so I decided to give the Elk Grove P.O. a go, and I found my new post office! I went in to mail two packages and two letters; there was no one there during lunchtime, so I was in and out in minutes. Staff was polite and helpful--will definitely use this post office in future! read more

They suck, once your packages get to Elk Grove Village they are there for DAYS with no accurate shipping updates. If I was able to vote no stars I would read more

Worst ever! Had a package from Shein get lost from there. I waited 3 weeks after it supposedly left the facility. Shein sent a replacement and once again, here we are, a week and a half after it's been there with no movement. read more

this place is the worst. They don't even try to help you and plus they will let the phone ring on PURPOSE. my friend worked there and said that really happens. it makes me sick. i been trying to call for hours and it just leaves me ringing. this place is the worst read more

I always try to avoid going to this post office when I can. Today was the last straw and I will never come here again. The staff are just plain rude. I have heard them in the past talking down to people including the elderly. They have no manners or sense of decency and treat everyone badly. Today, I was dropping off two packages and putting them on top of the counter like I have done in the past 10 years. Other people have done the same since that is how they told us to do in the past. A young man (with dark hair), possibly new hire since I have never seen him here before very rudely stopped me and with additional uncalled-for negative comments directed to me, loudly to make sure everyone heard him. I live in the same town and the City is wonderful; however this post office is the worst I have even been when it comes to customer service. Someone higher up at USPS please make an un-announced visit or audit and you will find out that all these negative reviews and comments are legitimate. Everyone I spoke to in town about this post says the same negative things. read more

I'd give 0 stars if I could. Just like other reviewers, I placed a SHEIN order and multiple packages have been stuck at this facility for DAYS. PLEASE!!!! GET IT TOGETHER ELK GROVE VILLAGE. I WOULD LIKE MY STUFF ASAP, stop dragging your feet And send me my things. Thanks. read more

Yet again they lost another one of my packages ! Is there nobody that can do anything about this ? ! I've got customers calling & yelling that they aren't getting packages when they say they have been delivered ! read more

This post office is so bad I can't even begin to describe. We have an ETSY business and all of our international orders go through Elk Grove Village post office for some reason. Orders are typically delayed for weeks or (in some cases) up to three months (and this is not at Christmas). Customers are furious and demand refunds. Orders are misdelivered. Some just never arrive. While the USPS generally has a good record when we don't use this post office, we have lost hundreds of dollars worth of orders when we DO use this one. Our business suffers. It's appalling that we spend thousands of dollars trying to provide a great ETSY product and great customer service, but at the very end of the line - the delivery- the ball is dropped through no fault of our own, our customer is upset, and our investment and reputation takes a huge hit. But I guess the people there at the Elk Grove Village post office don't have to care. read more

At least 1/2 of the time a package I ship or receive ends up in limbo if it's routed through Elk Grove Village. It may sit there for days or you see, "December 23, 2019 In Transit, Arriving Late Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. December 20, 2019, 11:19 am Departed USPS Regional Origin Facility ELK GROVE VILLAGE IL DISTRIBUTION CENTER So did it REALLY depart on the 20th? More than likely it did not. This has been going on for MONTHS, not just during the holidays! read more

Horrible service. Mailman constantly delivers mail to wrong address, fails to pickup outgoing mail, and is late every day.

Terrible, horrible, pathetic, any other words I can use to describe these lazy people. Yes, they are lazy. They need to get off their good for nothing asses and HIRE PEOPLE!!! There are PLENTLY of people who lost their jobs due to the virus and they would LOVE to have a job!!! My package has been in godforsaken IL for 3 weeks AND HAS NOT MOVED!!!! I could have walked to IL in 3 weeks! Come on people, get real! read more

Why is this distribution center not shut down after the million complaints about it? I have a package stuck there over a week now that I paid extra 2 day shipping on. It is the distribution center fault. It should not take but 24 hours to get out of there. So very frustrating and disappointing! read more

How do you Yelp / review your post office? Keep in mind that a post office is a government facility. Unless you're a politician, government isn't glamorous. With that said, I've been in much nicer post office buildings, so I can't give 5 stars here. Another thing is customer service. These are government employees. They don't really have to be nice to you.....and I guess they aren't here. There was only 1 employee working here that I could see. This person wasn't being rude, but there really wasn't any customer service either. It's whoever is next in line, come on up. Not sure I would expect any better from a post office, but I'm giving 3 stars as I've been to much better post offices. read more

This is the second time a package I've ordered has gone through Elk Village distribution center. The first time, my order went completely missing never to be seen again (tracking number said it was being held there but never updated) & I had to get a replacement from the seller months later. Now my current package is stuck there too when the estimated delivery date already passed. I live decently far from Illinois and am bracing myself for the worst, especially since the contents of my package is more valuable. They need to fix whatever's going on there ASAP because according to the reviews its been happening for years. As someone else perfectly put, this is the "black hole" of USPS as it just eats your mail!!! read more

My first class package to Seattle was mailed on April 20 in the northern suburbs and did not leave Elk Grove facility for 8 days. The promised delivery for this box was 3 days. What is up with the USPS? It seems like this no one wants to actually do what we pay them to do. No wonder UPS, Fed Ex and Amazon are growing but the post office continues to struggle. read more

I am a seller. This post office doesn't do the work and becomes a black hole in the shipping process. Fix your post office.

Yes, the negative reviews here are true. I have lived in EGV for years now and refuse to go to this location; I only ever come here as a last resort. The staff at this location aren't the friendliest and it looks like a mail truck threw up inside. I have had quite a few packages arrive late and also ones that were sent here and sat here for days to a week. Thankfully, I send packages through another PO in a nearby town. I'm not one to leave negative reviews but this PO leaves me no choice since they handle my mail. read more

My package was scanned there and sat there for 5 months. After many service requests and lost mail forms were filed, the tracking number was recycled and all data on my package was scrubbed from their servers, they say it never existed. Never got my mail. read more

First, it's nothing new that the USPS is garbage, but this hub especially is straight trash. The fact that any business can tell you that you may have to wait 30 days to get a priority package. Never shipping or will buy from people or businesses that ship with the USPS. Get your business straight. read more

My package is stuck here since 10 days . Those were medicines . Worst facility . I'm not sure if we get them or order different ones through ups or fedex . read more

During this pandemic it has been insanely frustrating. I live in Michigan and I sell a lot of stuff on all the selling platforms and all of my packages seem to be getting stuck here. I now have numerous complaints and claims open that I'm fighting constantly with because all my packages are stuck here!!!! Get your act together Elk Grove please!!!! read more

The Black Hole for USPS Packages. I've sent about 12 packages to Chicago and usually there is not an issues. However, this time the package went through Elk Grove and the tracking information shows it as stuck there. C'Mon USPS - FIX THIS! Someone here is f*ing with packages. read more

There is no reason including Covid that my packages either sit there for days (and I mean DAYS) or go back and forth from there to palatine. Why is it that the other Post Offices aren't having the same problem since every USPS is in crisis over Covid. The other USPS packages come straight from that cities Post Office and then when they get to Elk Grove they stay for days. They are 50 minutes away from me but its been there for 6 days. Disgusting read more