I went in to renew my passport. William Impasto was very kind, patient and helpful. I was a…read morelittle nervous since my passport had expired several years ago. He made the experience easy and pleasant.

I regularly use their services to send letters via Priority Mail to my loved one currently in…read moremilitary basic training (BMT), where they are only permitted to receive letters/envelopes. I requested Priority Mail service for my envelope. The clerk provided the incorrect slip suggesting a larger package when only an envelope was needed and acceptable. When I voiced my concern that the package would not be delivered to a recruit in BMT, the clerk responded with an unprofessional and dismissive attitude. I was overcharged for the service, paying $13.00 when the usual rate is $11.00. Furthermore, the clerk failed to process the mail correctly. She only applied the Priority Mail sticker directly to my personal envelope and did not stamp the mail or place it into the appropriate Priority Mail envelope casing as is standard procedure. The letter is now lost and its whereabouts are unknown. I strongly believe the improper processing is the direct cause of its loss. This is especially upsetting as it was a critical letter to a recruit with limited communication access. I would like to acknowledge that employee Brian was extremely kind, helpful, and professional when I returned to the Post Office to inquire about the lost letter.

Ran in here to drop a package. This post office is in a newer location than my scooter days but…read morestill is awesome. My Mom loved the old clapboard post office 4 blocks away. This updated location is now steps away from where many members of my family lie - Montrose Cemetery. It is kind of neat. So is the Post Office!

They have the best staff at this location! Very knowledgeable, patient and friendly. The store is…read morealways well staffed. The store is so clean as well.

Not the most customer service-oriented location. I have been in here multiple times and been…read moredisappointed with the treatment I have received. From being asked to pay for 2 inches of tape to secure a box, to not being able to confirm availability of the notary. I would have thought in a small, quaint town as Fairhope that employees would be more friendly and accommodating - not so at this location. Very disappointing! But, I have learned that there are FREE notary services available at the Fairhope library, would highly recommend going there instead!

Better training on the shipping of packages to our military APO addresses. They try to charge 3x…read morewhat it should cost every time I go in here. I use the approved flat rate box for military and Told me it was $108 when it should have only been $32. I took my package and left. Never again will I visit this location. Employees seem aggravated to be there and that they have to wait on you or maybe they just act that way toward certain people. Horrible experience!!!

Ordered 10 chicks who got stuck here....they got sent Thursday the 26th and it is now Wednesday…read moreApril 1st and the tracking hadn't changed at all since mobile AL. Such a shame...this should be considered animal cruelty and they need to be more on top of situations like this because unfortunately now those chicks are probably dead and who knows where they are:(. Photo of what my tracking experience has been like.

A clean and quiet branch with a friendly lady behind the counter. What more could you ask for?read more

Very scary area. I've never seen so much bullet proof glass in a post office. I had to lift door…read moreup to place package in then close bullet proof door. Employee then had to lift bulletproof door up on her side take package out. Close bulletproof door. Never so glad to get out of there.

Service was fast and the associate was both fast and friendly. As far as post offices go, it was a…read morepleasant visit all around. I would go out of my way to come to this post office again.

Super nice staff here! It moves faster than some locations. This is my usual drop off and…read morestamp/supply pick up spot.

Postal carrier took it upon there self to state we requested a box be held for pick up instead of…read moredelivering it to our home. Which obviously is not the case or I wouldnt be writing this review. Completely unprofessional. I do hope that the USPS goes under as predicted would be a blessing .

Never answers the phone, horrible customer service, they stop delivering mail until you "check in"…read moreat the post office every once in a while. They left a very rude message on a sticky note on my mail and said they were going to stop delivering mail to us. Please just save yourself the trouble.

Much nicer overall experience here than my old post office in TN. The people here are nice and…read morefriendly plus they actually do try to help you to the best of their ability! That's nice and again a big step up from my former post office and any that I have experienced throughout the years. With a government organization going back to 1775 it's actually impressive that the place is even there, seriously :-) There's a lot of off-street parking with entrances from the street, from and rear, with multiple places around the building and it is well maintained, landscaped and it's clean inside and out. Bottom line: Sure there can be lines occasionally but that happens at UPS and FedEx so it is what it is. I like my local Post Office! Mon-Fri 8:30 AM - 4:30 PM Sat 9 AM - noon Sunday Closed https://tools.usps.com/find-location.htm?location=1365849

I am very pleased with the clerks at the Gulf Shores Post Office. Joe, Bradley, and Lacy have all…read morebeen very helpful and polite.

The people here are awesome!!!! I sell on eBay and come here a lot…read more The postmaster is super friendly, and has helped me solve a few order mix ups. I got my Gloom back, but never my Maushold! But it's okay, I found another one soon after that whole ordeal. Joe, the lead clerk, is funny as heck and will give it to you straight. He has offered up some valuable resources to me, a nerd who at first admittedly had no idea what he was doing. Andrew is the man, super friendly and definitely has management material written all over him if he's not at that level yet. There are a few other clerks whose names escape me, but this team is solid. Did I mention the mail carriers? The ones who deliver to my apartment gave me their numbers so I can call them if I ever have any issues with the nerdy crap being delivered to me. I'm sure the eBay sellers I purchase from appreciate that... To my tall friend, and I'll get your name again next time - save me a sealed ETB if you ever find 2 of something cool!!!!! Not enough good things to say about this place. Selling on eBay has shown me the other side of customer interactions... it is frustrating when a customer is accusatory when you have your bases covered, but I guess that's human nature? Idk.... No excuses. Just a reminder to whoever reads this to be patient, we all have our own unique lives we're leading. To the PM, good luck with your little one on the way!

I've met some rockstar employees at different USPS locations. I define a rockstar by their…read moreknowledge, patience, understanding and kindness. I judge the level of customer service by how I feel about my interaction with the postal service employees. Unfortunately, this particular location is hampered from being high-performing by at least one employee (caucasian woman) that I interacted with this morning at the front. Her advice regarding how to ship my item was satisfactory (reason for getting 2 stars). However, her general tone felt negative and cynical. I became confused on the timing of the payment for my shipping material, and then she became condescending publicly, which of course made me feel humiliated (even for the brief moment that it occurred). I imagine the local USPS leadership that will read this review will know exactly who I am talking about based on my description of the employee and the interaction (apologies for not getting a name). They will have to weigh the importance of customer service relative to technical skill as it relates to the successful operation of a USPS location. Given that she is likely technically sound, will you just "look away" from the negative behavior?

Wait until the absolute deadline to ship anything, if you have any packages going through this…read moreforsaken location, go ahead and add a week and a half to your delivery date.

Decent service at this US Post Office location. I pop in here pretty often to mail pre-paid…read morepackages. Sometimes there is quite a long line for those needing to purchase stamps and postage. If you have already put labels on your packages, you can just drop them off at the desk. No need to wait in line.