This is the closest to my parents house. I help out parents to get some of their needs to purchase…read morestamps, send a package or get shipping supplies. It's a typical post office that has everything you need. Like many post office locations, it's sometimes moving quickly at the line and at times it takes forever. It's the typical hit and miss. Place is clean and organized.

For just moved here the staff was very nice and understood me and knew what I needed help with so…read moreKeep up the good job,

Extremely rude and unhelpful staff. Phone line always goes unanswered. I get other people's mail in…read moreMY PO Box, as well as my packages always get turned away, even though I'm actively PAYING, for shelf space and a PO Box. Soldiers, spouses, and generally people, avoid this place if you can. Pay a little extra for a private company to handle your mail and such, because the office will hire anyone off the street, and it shows.

Had a mail carrier stop delivering my mail because as wrote to me "you're filling up the return…read moreslot" when they continued to put someone else's mail in my mailbox. They also didn't like the response I gave when they told me they werent the "trash lady". Never have I ever had a problem with a mail carrier. luckily my brother is one and told me what to do to get my mail active!

Amazing customer service. The guy at the window is fast with handling the mail. Very very high speedread more

Here during lunch. Line out the door and ONE person working the front. Absolutely ridiculous.read more

Came in to get my mailbox key and change of address forms. I haven't submitted a change of address…read morein a long time, and the gentleman at the counter was kind enough to answer all my questions and help me with the process. This is not his fault; he was actually very nice but I feel bad that he was so overwhelmed by customers because he was by himself. Good service though.

Feb 2024, Fast and Friendly even when the lines is long…read more Clean facility as well. I wish they have another self serve kiosk

This company just charged $10.28 more than the quoted on line price for a Fed ex package…read moreDefinitely a royal rip off. Since I am not able to go send the package and sent someone else to do it for me...I let them send it anyway. My advice is to avoid this place if at all possible.

RIP OFF! went in the store looking to buy a bubble envolope that they don't sell. i tried to leave…read morebut the lady stopped me to sell me a box so that i can bring back to ship at the post office since i needed my pkg to go out via registered mail. she said i can put my item in a box and she sell the paper tape that will go over the box because USPS requires you to use paper tape only to seal the pkg for registered mail. i ask how much is the box and tape. she said the box is $2 and the tape is $3. i said that's fine. she asked if i want her to help me cut the box eventhough it was just a little taller than my pkg and so i thought it was just a nice little free service their store offered and said ok. even the way she asked made it seem like it's a extra service they will provide for you just for giving them business. after the lady cut the box, it wouldn't fold down like how it did before so she had to force it down by using regular packaging tape on it which is not acceptable since it is not allowed when shipping via registered mail and she knew this. she told me to use the paper tape over the regular tape to hide it. OMG! what if i got caught doing that at usps and they won't send my pkg to brazil? i thought of that before but didn't want to risk it so that's why i'm out looking for self sealing paper bubble mailers. i am shipping out a $700 ipad so i don't want to risk anything. anyways, i was looking at the pkg and was telling her i really can't send out my item using her box but i'll pay for the box anyways since she cut it, eventhough i'm not going to use it. she did not apoligize or offer to just take back the box because i can't use it since the box needed to be forced folded and have regular pkging tape all over. fine, whatever, but when i was going to pay for the box, she said i owe her over $5. i said i don't want the tape anymore cuz i'm not able to use that box and will go to another store to buy the envolope i'm looking for. she said there's a $3 service fee to cut the box. OMG!!!! CAN YOU BELIEVE THAT? WHAT????? she's trying to charge me a service fee she never mentioned to me about let alone i can not use that box because of it needing to be forced folded down and taped with regular tape cuz paper tape alone will not be able to hold the unatural flaps down. i told her she never mentioned the fee and i'm just being nice to pay for the box that i am not going to use just cuz she cut it. she said there's signs, i was like WHAT??? did you point the signst to me? did you see me standing at the counter reading the whole back wall of signs? i said i'll pay for the box only and she said no, she is going to call the police and so i said go ahead and she did, but they somehow hung up on her and never called the store back and so she had time to demand money from me and did i forget to mention that the whole time she will not give me back my $700 ipad? trying to use that as ransom to get me to pay or to get me to stay in the store until the cops came. she had my i pad in her box and was holding on to that box the whole time. she is soooo crazy. i kept demanding for her to give me back my pkg and she won't so i grabbed it from her, took out my box, and her box fell apart in 2 pieces. yeah, i didn't know she also chopped the box in half too. i thought she just took it down. no wonder that box was folded all weird and needed strong tape to be held together. i just walked out the store because she is crazy and didn't even pay for the box i left in her store. now, my husband is a doctor with the army so it is not about money, but it's about the principle. she have no customer service experience at all and it's all about them, not the customer. she knew i wasn't happy with the box, but still let me pay for it and demanded for the extra $3 fee i knew nothing about. i feel she is really LOW. use them regularly? prepared to throw your money away on service fees! i rather save on that and go out to nice dinners in Austin.

My wonderful family and I went to the post office the other day and we had so many…read moreissues/questions... it'd be a novel if I listed them here. Thankfully, John (great, strong, masculine name) was able to answer all of them professionally and courteously. I don't want to fail to mention I obviously love my wife, but MAN that guy smells good! My college aged daughter also remarked on how handsome & charming he was. 10/10 experience I highly recommend everyone go see him for your postal needs as long as it's not between the hours of 4-4:30 PM! -John #2

If I could give zero stars, I would…read more I just spent over an hour at this post office dealing with staff who either don't understand their own rules or simply refuse to do their jobs. I brought in a completely normal item--hand warmers--and literally had to walk them through their own USPS Publication 52, explaining why the item is mailable instead of just being told "no." This was for a package going to a deployed soldier in Europe, which made the whole situation even more frustrating. What should have been a quick, routine visit turned into a complete waste of time. No effort, no accountability, just excuses. If you value your time and sanity, avoid this location.

I had a small business to send out orders. This company sent me a thermal printer but you have to…read morerent it. You can always buy your own. But when you sign up an account, they will allow to do these payments and print your label. Its very convenient. The people at the store when you drop off your packages, they will measure the weight to double check for you and give you a receipt. Sometimes if I ran out of supplies, you can buy boxes, tape and envelopes. You can get everything you need when it comes to shipping. Oh I did see some notary service too.

Went in the Killeen UPS store today to fax a couple of pages and Mr. Saifon was extremely helpful…read more Very polite and professional young man. Another lady helped me too, didn't get her name. She was also very professional and helpful. Thank you, both.

Keeps sending my packages to my old address when it clearly says my new address on the box.read more

The service offered at this local Killeen business is amazing! They are friendly & helpful. I had a…read morelarge amount of papers to be faxed and, although they were busy, they started my fax right away. They offer mailbox rentals, shipping through all the major carriers, printing, faxing, & much more! They have a a cute supply of cards, gift wraps, gift bags, & small gifts. Please stop by & support this local Killeen business!

Great customer service, friendly and polite staff. Came here after office max messed up my print…read morejob and refused to do anything about it. Eagle Express got it done on the spot and correctly.

Needed to get fingerprints done for work. I highly recommend using Eagle Express. Great place for…read moregetting clearance done for work.