If YELP offered the opportunity to do zero stars, this place would probably be zero…read more First off, I'm trying to be better about not being sassy to people that are sassy to me that work in customer service, but some days I just don't succeed. Before writing this review, I searched through some other reviews of this location and it seems as though the lady I had an issue with has already been pictured and named and several other reviews. This tells me that she is a habitual problem at this location. First off, this location is always busy, it doesn't matter if it's 9 AM or 2 PM. It's always packed. There are so many people waiting for passports, dropping off packages, or doing money orders. I think the main problem is that it's severely understaffed. I also think that the problem is that people are not happy with their jobs and at this point most likely unhappy in their lives in general. So, I went to drop off three packages. Two of the packages needed to be paid for. This particular woman was so rude and looked at me as though I was a complete idiot. At one point I was so tired of her being sassy that I responded, sorry, I don't know how things work. I don't work for the Postal Service; to which she replied, " well we clearly see that." Then, when I asked her for specific information, she was very put off and it was as though I was asking a question unrelated to her job. Overall, I do get that they are understaffed and I do get that. It's really busy and dealing with the public is not always easy, but Lord knows that this lady might need to find another job if she really hates the public. I will say one good thing about her. She does make the line go by quite fast, although she completely talks down to people of all ages and races while doing so. I guess another quality is that she doesn't discriminate; she's just a huge queen bee to everyone. Overall, if you can avoid going to this location, please do. As soon as I got in the car, I said a Hail Mary for this lady because hopefully she doesn't catch somebody else that's in a bad mood or maybe I don't really care. Maybe they'll rip her a new blank.

Very polite and helpful staff. No wait at all to mail a package even at Christmas time.read more

Not to be confused with the US Poke Office, which is where you can pick up a Pikachu or a Sandshrew…read moreor whatevs. This is a substandard post office where things usually take a lot too long, and the people working here have not been friendly on any of the three occasions we came to use this one. Barbie sometimes goes in here by herself and said that she has had similar experiences to the ones that I had and that we had together.

Do not go here at all. They are never open and they might as well close it. Go to the 19th street…read moreone instead to save yourself the drive. Again our tax money being wasted for nothing!

Always an easy in and easy out even if there is a line. Everyone is friendly and helpful and aside…read morefrom the holidays, parking is never an issue. When I mail stuff from here it is processed quickly and it arrives on time to anyone whether it's priority mail or snail mail.

Pray you don't deal with Ruben here cause he has more sass than necessary. He was rude to the 4-5…read morecustomers that were before me then when I get to the counter, he's still being sassy cause I used the wrong tape. I try to pay for my $2 package, he tells me there's a survey. A sad face, neutral face, & a happy face. I pick neutral. He tells me oh you picked a sad face even when I taped your package for you, people need to start buying their own tape. Dude, you did your job with a bad attitude for the 25 minutes I've been in line. Spare me.

A female employee (who worked last Friday 11th and opening the line at the post office center) was…read morenot clear in her instructions but instead of politely clarifying it, she blamed me as if I didn't listen. ("I told you to..."). I have a disability which also includes my hearing; I don't appreciate her talking down to me as if I was dumb. It was also humiliating in front of the other people in line. I kept asking to step aside so I could figure out what to do without keeping others waiting. I went there with my granddaughter early and could have filled out the forms needed if they were provided before they open (and they were late and didn't have to be rude). Put some kind of self-service machine so I could have taken care of things before they opened and not have to experience this unprofessional service.

I just wanted to give you a warning to avoid in any way to NOT pay them $35 up front and request to…read morechange your mail box key. They said it'd take 5-7 days. I went to the location to check in 2.5 weeks later and wait d in line. They told me that the employee must be out of town and there is no back up. No problem. I asked if they could double check that my small piece of paper that I wrote on with my info was actually submitted to get my lock changed. They said no, they assured it's there in the bin. Called around week 5, still no mail, 30 minutes later I got a confirmation that they should have it done by the weekend. 2 weeks have passed since then- nothing. Going on week 6 with No mail, no help, no response. Thanks guys

This place is decent but they need a self check out Kiosk! It's 2025, just because it's in the…read more77026 area doesn't mean we can't use a kiosk. The staff is nice. This place just needs some love.

Chill vibes, was a line to checkout but lady at the front was very quick got me taken care ofread more

The post office gets worst everyday and now they own the road too..... this lady parked her truck…read morein the middle of the road instead of picking a side..... either side.

Great and fast service! Clerk greets you and tends to you immediately once you enter in the line. I…read morebelieve the clerk that helped me was name Mark. He was super polite and helped me shipped two of my items super fast. I was in and out of the post office in less than 3 minutes. Appreciated the great service! Highly recommend this location.

This place is hit or miss. Catch them on a good day and all is good. Catch the wrong employee and…read moreyour visit goes to hell. I came here last week to mail my wedding invitations and asked about hand canceling my envelopes because they were delicate and I didn't want them damaged. A couple of VERY nice clerks allowed me to use the stamp myself so I wouldn't have to pay 15 cents per envelope. I truly appreciated them. Today I came back because I had two more and I caught the worst clerk they have I guess because she said there was no such thing and it doesn't make a difference if it's hand canceled or not. I said well maybe not to you but I was told by the clerks on my previous visit that it will be treated like metered mail and will not go through a machine. She said "that's a lie!" with a stank attitude. I had to woosa before I snapped. I didn't have time for shenanigans. I just said "ok" and took my envelopes back and went to another post office who gladly did it. Why are people so ignorant?! Ughhh Again, go here at your own risk. Some of the clerks are nice. The one with the bad wig and gold tooth in the front however...

I usually don't leave reviews, but I felt it was important to share my recent experience at this…read morepost office. Unfortunately, the customer service I received from one of the clerks was not up to standard. The woman who helped me, short haired, had a noticeably rude and dismissive attitude from the moment I approached the counter. Rather than offering assistance or clarifying the process, she seemed irritated by my questions and responded in a condescending tone that made the interaction unnecessarily uncomfortable. I hope this feedback is taken as a constructive reminder of the importance of respectful communication. I'd like to continue using this location, but I do hope the staff is reminded that how they treat people matters.

As a high-volume e-commerce seller (eBay/Poshmark/Mercari) for over 5 years, I have dealt with…read moreevery possible shipping headache at this location. My route has historically been one of the most inconsistent, leading to years of missed pickups and constant reporting. However, things have completely turned around thanks to a supervisor named Fahim. After years of managers promising help and then disappearing, Fahim has been a man of his word. He is 'less talk, more action' and has ensured my business pickups occur daily for over a month--a new record for this area. On the rare occasion of a scheduling hiccup, his responsiveness and commitment to actually solving the problem is unlike anything I've seen in the postal service. If you are a local business owner or frequent shipper at the T W House station, know that there is finally someone in management who genuinely cares about service standards. Fahim is a total asset to the USPS and has single-handedly saved my shipping metrics!!!!!!!!

There are 23 people in line, but only one clerk working the counter. It's 4:00 PM on April 14…read more Lots of folks don't want to be in this line tomorrow, but.... UPDATE: A 2nd clerk showed up and the line flew! Both clerks were extremely helpful. The man who helped me took extra care to ensure that I knew where my tracking numbers were, and that I would receive proof of receipt from the recipient of my letter. I could hear how the other clerk was supporting customers at her window and it was equally above and beyond the typical level of service. So, staffing levels here kind of sucks, but the clerks themselves are awesome! I am revising my review (if Yelp will let me) to average the one star I initially gave and the five stars I would give for service.

Always go here to ship out parts and cores from my auto shop. Owner is always present and customer…read moreservice is top notch. Never had problems with prices or shipping. They also supply packing material if you don't have them to ship your items.

I always have such an easy time coming to this location . They have a self service station which is…read moreperfect for Amazon returns and the primary reason I come here The only issue with this location is parking. The lot seems to fill up quickly. There are pay-to-park signs with QR codes, but parking is free under 2 hours

I spent $121 to have an important package overnighted from Houston to Destin FL. UPS lost the…read morepackage. One week later (after I had already left the Airbnb in Florida) I tracked it as out for delivery to the Florida address. I called the 800 UPS number and the manager in Houston to see about having the package redirected to my current location or returning it to Houston. The 800 number was no help and the "manager" in Houston ghosted me. A very frustrating experience. I will never use UPS again.