Love this place, always get a much better experience here . The owner is extremely helpful and…read morepersonable as opposed to the robotic UPS or other shipping stores. She will work with you to be creative and ship your stuff the best way

their the best…read more true customer service. rather go here than the mean post office in baytown.

0 stars if I could. The employees here so clearly hate their job and know they have no…read morerepercussions so there is no respect at the location. Supervisor should be ashamed of themselves. Lost my License twice and if you got a package coming through here Goodluck! Can't believe this is what my tax dollars pay for good grief.

WHY have a local number if no one EVER answers the phone??…read more If you call the 1-877 number they tell you that you must call the individual branch location for most questions but the phone just rings until it disconnects??

one star is too much! incredible rude staff, missing package, they don't know where it is, and…read morescreaming and insulting customer who politely asked why the package is not being delivered while showing it supposedly is at their location "processing".

Horrible service, really rude workers... They answer any…read morequestion rudely they need to hire other people who are better with people

This is my first and last visit to this UPS Customer Service Center. The customer service here is…read morethe absolute worst! I walked in and soon the man that works here came out and he didn't even acknowledge me. I'm the one who said hello and he reluctantly answered. He never asked me how he could help me. I gave him my DL and told him that I needed to pick up my package. He said he needed the tracking number (no eye to eye contact) which I showed him. He went to the back and left my box in the counter. If you don't like your job then you need to quit and allow someone who actually wants to work, take the job. If your attitude sucks because of something you went through, go and fix your issues and come back to work or not. Customer service centers have no place for negative vibes especially since your income depends on your customers! You should treat your customers with the utmost respect and dignity especially if they're courteous and polite. It was so bad that I'm in their parking lot writing this review...DO BETTER!!!!! Treat people right because you never know what could happen if you mistreat the wrong person at the wrong time! Again...DO BETTER!!!!!!

It's FINALLY here! This place has long been hidden: not found in any Bing or Google search, not in…read morethe telephone book, and not easily identified. So, when I recent visited, I requested the address and telephone number as they seem to delight in somewhat of a hidden aspect. It''s directly next to the Nissan dealershp, so slow down as you approach. CAREFUL, this place is simply a hub. It does not contain any boxes for purchase and no packing materials either. I primarily make use of this place as a drop off site for the shoes that I am returning when I regret the purchase. The young ladies are friendly and quite helpful. They never seem to be rattled or frustrated, even though many customers can be a bit difficult. Again, this location is simply for shipping

Amazing service Jennifer and Wilma were so helpful to me putting together and printing out…read moredocuments they're very knowledgeable and very kind. It was a clean good space to work in and made my job easy they even came up with creative solutions to help me organize

Madison was so much help. She helped me by seeing which is the best way to sent a package. She…read morewas courteous, professional and knowledgeable.

We just started using Galveston Pack and Ship to have our mail delivered. It has been a wonderful…read moreexperience! I no longer have to worry about my packages: 1.being taken from my porch. 2.being misdelivered by Amazon,FedEx, UPS, etc. It's so convenient to have a service that will take care of my delivered packages. And ALL of the employees there are super friendly and professional. And a special shout-out to Abraham for resolving a Amazon mis-delivery issue that was the fault of Amazon. Abe is the best!

This place is really the best! The workers here are overly accommodating, and pleasant to chat…read morewith. They've helped me time and time again with package returns and pick ups, often giving me little "neighborhood discounts" along the way. Can't recommend them enough!

Just needed copies, as they pulled up as a copy store. I had to sign in to their computer and do…read moreit myself---don't list yourself as a copy store.

Always good service and professional support. Many things to choose from if you want to purchase…read morethings.

The employees here are friendly, quick and helpful and I never see any employees just standing…read morearound not working. They are always quick to get to a counter and help out when the lines get long. Mostly if it takes a little longer, it's usually because of the customer needing extra guidance with their item. The store is small and so is the parking so go during non-peak hours to avoid a crowded store and parking lot.

Had a box here for years now. Multiple personal envelopes have been put in my box opened and…read morecontents within were taken. They refuse to acknowledge a thing. They say if the person sending didn't pay for insurance it's not their fault. Okay well I'm sure you're enjoying some Starbucks, Panera, Groceries at HEB, gas cards, cash, etc! Needed a personal mailbox and they fail everytime!

This is the place! My husband and I decided to purchase our passports and the entire visit was…read morepleasant. Raymond and Nathan were very personable and polite. Great customer service. In and out with an appointment in 30 minutes. We also learned about all the different classes and services they offer.

Long, fast moving, early voting lines. Doing our civil duty. The line was out the door all the way…read moreto the parking lot around the side of the building. No issues, friendly people.

Ordered clothes rack 3 weeks ago. Haven't received ANYTHING ... email, rack, NOTHING!! I sent…read moreemail and got a reply, but there was nothing in the email. Lots of help that was.

Saving a few bucks isn't worth trying to do business with this company…read more I tried to order twice from them and I have experienced in both case the worst custom service. The first time, I had to call them multiple time to have an update on my order. They tell you they will call you back, they don't. The order ended up being canceled because they weren't willing to ship to a storage unit. Fair enough. I ended up buying from a different company with no issue of communication or shipping. I tried to order from them again ( a different item) on Mars 19th to be shipped to my home. You will receive an automated confirmation email but nothing after that. Once again I had to call them to inquire about the status of my order. Once again I was told I would receive a call back, which didn't happen! I call them again and the same issue arises: "someone will call you back " they said . They never did. The third time I called I was finally able to talk to someone who checked on the order and assured me that they will send me a confirmation email as soon as the items are shipped. They never mentioned anything about payment issue! I waited a week, never received anything either via email or through the post office, so I had to call them again. Once again, I was told someone would call me back. It didn't happen. I called again and made sure to let them know that I have called in the past multiple times and that no one ever return my calls. Should I say "luckily" for me this time around someone called me back ? Not so lucky because this is when they decided to inform me that my credit card was declined. Supposedly they sent me an email to let me know, which I never received and don't believe they did one bit! I proceeded to let them know what I think about the way they treat customers and that I won't go forward with that order because it's not worth the trouble! They didn't apologize or anything! This is the type of business they are! They don't care ! Buy at your own risk cause if something go wrong with your order, I really doubt they will lift a finger to help out! People who don't give a crap about doing you wrong aren't worth doing business with as far as I am concerned! I tried to order from this company twice! Each time they don't let you know about shipping unless you contact them multiple times! They don't return phone calls! I placed the last order on Mars 19, called multiple times! It took weeks, until today April 9th to finally have an update on that order ! I finally bought the item from Amazon after wasting weeks trying to deal with this company . A little bit more expensive but I would rather pay more to be treated like a human being! Maybe if you are big company they will treat you better, but small businesses.. stay away!