Horrible communication, they don't start when they say they will, and don't respond or refund for work that wasn't completed. Once they have your money, they don't really care. They redid our kitchen floor a few years ago and were happy with the service at that time, so we hired them to repaint the bathroom, including the built-in cabinet. They were supposed to start at 9am on 11/23 and had received multiple texts and emails stating this. I took the day off to make sure everything was ready to start that day. By noon, when we hadn't heard anything, we made multiple calls and sent several texts trying to find out what was going on and when they would show up to start working. We finally got a text saying they would start the next day, 11/24. No explanation and no apology for wasting an entire day, even after we send additional emails letting them know we were not happy with the service we were getting. Because of the delay, the bathroom wasn't done before Thanksgiving and it wasn't really usable until they were done and everything was dry by the following Saturday. This house only has one bathroom, so was quite the inconvenience. The two guys (sub-contractors) that actually came in and did the work were polite and professional, and we have no problems with them. When we asked why the cabinet wasn't painted, they said it wasn't in the work order they received, even though it was on the invoice that I was billed and charged for. They even pulled out their phones to double check and offered to show us the work order. Since the cabinet wasn't painted, we contacted the company to let them know and get a refund. I have sent multiple emails and texts and have gotten no response other than an automated text asking how the project was coming along. I have had to file a charge back for the work that wasn't completed and I am now leaving negative reviews to hopefully prevent anyone else from being ripped off by this company. I have several more rooms in the house that will be redone in the next few months and we will certainly NOT be using this company! read more

Very responsive and easy to work with. Went above and beyond in fixing a squeak while swapping out flooring as well as when they put baseboards back. read more

Just read the rest of the reviews. I wish I had. I told this to one of the installers and he agreed. The project managers are not responsive and communication was not there. It costed me over 3000 in hotel charges because my project was three weeks late. I called 3-4 times a day to be ignored. read more

Great experience and the floor looks amazing. Carmen Borg did a great job And finished in half the time.

I was hopeful at first. The guy that came out to do the site survey and give me my quote was good, arrived on time and got us all set up. We selected our carpet and padding, and paid to have some concrete grinding and patching done to the floor before installation. Day of install comes and the carpet guy shows up to lay down the right carpet, but with the wrong padding, and before the concrete work was done. After an hour of this guy and his team standing around, we finally get a hold of his project manager to sort it out. She reschedules the work for a few days later. That day comes, and concrete team never shows, no call or update or anything. After another hour of trying to get a hold of the PM, she says she will have one guy come out do both the concrete work and carpet in one day. Like... What? Aside from the fact that it's one guy, doing it all in one day is just asinine. The patch material needs time to set and dry. It's clear at this point that they're just going to half-ass the work to get me off their plate. At this point I ask for a refund, they say "we've already cut your carpet for your install". So I agree to keep the materials, but get a refund for the labor. The materials were fine, and after they got me the right padding, they were actually what I paid for. Unfortunately the issues don't stop there. Days later I reach out to ask about my refund, after no communication besides and email saying "your work is complete". I get no response back, but a refund receipt which is $100 dollars short. I kept the materials, so there should be no restocking fee, (I actually read the contract and ToS) and it's not the right amount for that anyways. My best guess is that someone can't carry a one when doing basic math. Still trying to get that corrected, but honestly may just let it go to not have to deal with them further. Though another part of me really doesn't want to compensate them any further for their complete lack of competence and professionalism. read more

Horrible to deal with. As many have put down a few reviews here. They are horrible with scheduling and low-grade work ethics. They scheduled for Wed-Friday (8/12/2020 thru 8/14/2020) but they did not show up Wed and Thursday. They finally showed up Friday to remove old flooring and there was only ONE guy came in at 12pm for installation of a 350sqft area with a half stairway. So he was able to finished the 6 stairs with now (4days latter) falling apart stair noses. I was screaming at them for the messed up schedule so they sent out ONE more guy for the rest of the floor - he came at 10am and left at 1pm saying its a Saturday. Ok fine. But they left the baseboards there with a few issues so I was complaining and expected them to come the following week. So I saw an appointment set up in the email and expected to stay home another day so work can be done but no, they didnt show up within their 2hr window so I called and checked and turned out THEY THOUGHT EVERYTHING WAS COMPLETED SO THEY CANCELED IT. wow! I didnt see any notice of the cancellation and job isnt done! I am very mad they already took all of the money. They reasoned that the job was scheduled to put down the transition but the last contractor has completed the transition (yes he did the transition but did not do the baseboards!) ive been sending the project manager about the status of the job site and how things falling apart and poor workmanship on the stairway and I got no reply from her thus far. Now I just hope the next guy they said theyre sending coming this Thursday could help but lets see... what can they do when they scheduled him to come between 3-5pm? Now take a look at some of the work they did to our stairway and the job site left undone. read more

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Don't use this unethical business! These guys are liars and thieves, no different than when you get robbed at gunpoint, which I think is against the law. They have no business skills beyond lying and stealing. They don't care who installs your floors, skilled or unskilled. If they are called on a crappy, terrible, make you want to scream and cry installation, it's not their problems. Don't ask Josh, the boss to help you. But he's damn good at bullying, threatening, insulting, lying, cheating and stalling to give back the money he basically stole from you. He even told me I knew nothing about working. I said "I'm 70 years old and I worked all my life!" My experience with this company only involved trying to recover over $3000 dollars that was paid for half of our 3 jobs. After I made arrangements with Paul Turpin, co-owner for 3 jobs and materials, I read all the 38 complaints on the BBB and decided going with this company was a big mistake. I called 3 days after we signed the contracts, which according to them is too late. READ THE CONTRACTS YOU SIGN, THEY ARE ALL IN FAVOR OF THE COMPANY, NO HELP OR PROTECTION FOR THE CONSUMER. After going through a big pile of BS, extreme rudeness from THE OWNER JOSH and 5 weeks, we received all our money back bit by bit. WOW, DID WE DODGE A BULLET. 3 years later I'm reading the same kind of reviews on here, Angi, Thumbtack and the BBB (which shows a A+ rating) but continued to receive bad reviews. I think Josh's time is spent mostly on replies to poor reviews, he's really good at it too! He does it to stay in good graces with the BBB and future clients! Wish we could get rid of this company, but they are sneaky too. Help! Just stay away!!!! read more

Read the other reviews here before you hire this company. Same story repeats itself: Call them, they come in hot. Once you hire them, the problems start. They want you to pay immediately (don't). Impossible to get anyone on the phone. Our "project manager's" voicemail says to "text" her and she'll respond (nope). They are completely unprofessional on every level. One star is too much praise for them. read more

This company we as terrible and scammed my husband and I out of 100 bucks and wasted our time. They no showed on us 2x and brought the wrong materials the 3rd. They shorted us on our refund claiming a charge that was not part of our contract to deliver the materials they insisted we take because they'd already cut them. They're scammers and thieves. Best to avoid. I personally won't be dealing with them ever again and will continue to poorly review and report them to all the consumer services I can. These guys suck seriously. read more

The estimator came quickly and was very responsive. They scheduled me a month out and then cancelled last minute. I called and asked to cancel installation altogether, and was offered a refund that's still pending. read more

Can I give negative stars? DO NOT USE UTAH FLOORING - WORST OF ALL SUBCONTRACTORS! A myriad of things were wrong and unprofessional. 1. The vinyl installers literally cut our stairs without permission. The city inspector had approved our standard stairs 7" x 11". The installers cut 1.5" off the length. Now we scrap the back of our heels as we walk down the stairs. A Utah Flooring manager came and looked when we complained and said there was nothing he could do because they still meet code. I am strongly dissatisfied!!! There was not fix or reimbursement. The vinyl installers did not speak English and at no time did an English speaker check on them or talk to us during the installation. 2. The tile installers marred the finish of the tile and did not clean it or try and fix it. Again, the manager said we could purchase a solvent to clean up their mess. There was no fix or compensation. 3. We purchased the flooring products and they installed. Their estimator told us how much to purchase. He inaccurately told us to purchase 20 sq ft more tile than we needed. They did not reimburse for the overcharge. 4. They charged us $125 for patch and no patch was used. There was no reimbursement. 5. We cancelled a backsplash installation within the contract window. They had already charged a down payment. It took 1.5 months for the reimbursement after many phone calls and texts. 6. Through all of this they were difficult, unresponsive, and there was a lot of run-around from person to person. The only reimbursement we got out of all of this (backsplash) was because I happened to talk to a project manager (Amy) that was the only person working in the office that day. She made sure we got the money. The estimator, accountant, office manager, field manager, and installers were terrible. DO NOT USE UTAH FLOORING! read more

In the beginning, we had a great experience. Jack came in with samples and gave us a free, quick, and informative estimate. We hired them immediately after the estimate and placed down our deposit. We scheduled a date and time for them to come in and place in new carpets. We had to reschedule due to other projects being done in the home and had a very, very difficult time trying to reach anyone at their office. That's the only bad thing I'd have to say about them. Overall, our experience with them was great. Tara was our project manager and always made sure we were scheduled in and that their teams were coming out to our home at that date/time. Carlos and his team were great and so fast! Thank you, Jack, Tara, Carlos, and team members! read more

Very nice people. but... Im Really not impressed. They said it would be done in 1.5 days. It was 3 days. They chose not to use the moisture barrier, which was required by the flooring manufacturer for the warranty to be valid. There were gaps along the wall of 1 inch from the moulding some places, and in other places the flooring was all the way up to the wall (should have had a slight gap for growth with humidity). They installed in 9 months ago, and the transitions are already having to be reset. read more

I want to preface this with saying that I rarely feel the need to review a place, but this is for the sole purpose of warning others. As well as making it clear that the only reason why its not a 1 star review is because of the nice guy who came to quote me the price. I was quoted about 500 dollars. We scheduled for a day for them to come by, and my sister had to take a day off of work just to meet them there since they did not want to come by on a weekend. On the day that we planned, no one showed up. I called the supervisor Jason who followed up with the contracted installers to which they responded "we forgot". A little irked, we rescheduled for another date. I happened to be in New York on the day that they wanted to reschedule but we accommodated by having my sister deal with them. On that day the installers called me, asking ME the customer if any material needed to be brought. On the very first day I got quoted, I told the installer Cameron that they were going to handle buying the carpet, and that price was quoted to me in my invoice, so surely the installers should have known that as well? Anyways, I told the installer, Yes...you need to have the carpet... The installers then proceeded to show up at my sisters house with NO carpet, say that theres nothing for them to do and that they have other jobs to get to. Jason apologized and offered me a HEFTY 40 dollar discount on a 500 dollar invoice. When I emailed him my concerns requesting that the 25% that was being withheld till the job was done be, I received no reply. Do not do business with these people, the communication is atrocious and once theyve made their money theyll cut you off. At least from my experience, but it looks like many others have felt the same exact way. read more

This is the worst flooring company I have ever worked with. They did a half assed job and we have had to have them return multiple times with them doing the bare minimum to fix the issues. If they would have done it correctly the first time I wouldn't have had to wait to put my house back together for over a month. whatever you do, do not go with this company. read more

Read the other reviews and don't use them. We used them last year to do carpet and I was happy, actually gave them a 5 star review. We wanted hardwood/laminate Flooring throughout our main floor so we reached out to them and another company. UF&D was not low on price but given my past I went with them. After the bid I pointed out a 10% off deal that was emailed to me. I had some "manager" call and tell me that he looked at the bid and the estimator had already put that discount on it. Why wouldn't you put that as a line item on your estimate? Because you lie. Red flag #1, we should have ran at that point. After the deposit was made and we were put on the schedule they went quiet. They pushed us back two weeks and blamed COVID then said it wasn't that but was people quitting (get your lies straight). When the installer finally came out, they did low quality work at best. Too many cuts and said they didn't deliver enough material. I measured and showed him they should have delivered enough, he then replied that they should have accounted for 10-15% waste. I am an estimator, you need to bid that in. Got the additional quote for the missed amounts and they tried charging me for installation. How do you charge for install of waste? You don't! The installer said many of the boxes came damaged, why am I having to pay for broken product? Because they don't back up their product or install. We purchased decorative carpet (not cheap at all) to go down our stairs, they cut that short and it was fraying. Damaged the walls on every stair with their locker. Waited a month for the backyard carpet to get here, finally arrived so a new installer came out. Installed crooked (see pictures) and couldn't get them to reply for three days. The entire time I was very nice and understanding, my wife not so much. When she reached out she was told that they would have worked with us but that her husband (me) had to play hard ball. This is a lie because everything was done via text because they are so slimy. Please do yourself a favor and go anywhere else, hopefully this company goes out if business so nobody had to go through the pain we did. I really wish I could give negative stats, seriously the worst company I've ever dealt with and I'm in construction. read more

Utah Flooring & Design - Holes going down stairs from carpet kicker - Flooring Near Me - Midvale, Utah

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Very slick estimator, good tile guy, pathetic project management/ manager. They promised a 4 day install and ended up taking almost 3 weeks. They broke my toilet during the demo and blamed me for it. After tearing out my bathroom they found it appropriate to pull the installer off the job two times for a floor and a backsplash and when I complained they again blamed me. Too bad, one bad apple caused me so much wasted time and inconvenience. Big company that feels like it's run like a mo ponzie scheme. Avoid. read more

I wouldn't have ever reviewed this company at all but since they sent me an email prompting me too, here it is. It also just goes to show that they don't have it together; sending out review requests to contractors whom they never followed up with I made multiple calls to this company, they wasted an hour of my time, and never even gave me the quote they said they would. I found them on thumbtack, made the appointment and met one of their guys at my project to bid a repair on the floor, said I would get the quote back later that day and never did. Project was still under construction so I wasn't in a super big hurry to get the job done, called him back two weeks later, talked to somebody who looked up my info and saw that a quote had never gone out, and he said he would get back to me on here and get a quote to me by email by the end of the day. Never heard from again. Stay away because obviously don't have it together. And for what it's worth the dude that came out smelled like he had bathed in cologne before he arrived. read more

Terrible workmanship, terrible customer service. The owner was rude and belligerent. Don't waste your time and money.

Utah Flooring is not professional. They would promise you the world to sign up with them. Our experience job was not completed on time my job was supposed to be done Nov 19 and now it's going to the new year. This company does not have its own crew they hire freelance workers who do not care about the job. The company sends random installers who do not know where to pick up. Our job has been a mess from the beginning. There is no leadership or proper communication. read more

Excellent work! My floors look beautiful. There was a very small amount of damage done to my wall but they came back and fixed it. I highly recommend Utah Flooring and will use them in the future. read more

Terrible experience. Refused to refund deposit on future projects after disagreement on pricing. These are projects not even started using my materials. Really need to watch pricing. Typical mark up is double of what they pay sub contractors. Why so much? (little too greedy) Told I would only receive a refund on deposit if I wrote them a favorable review. Lots of questionable actions... First red flag was how unhappy contractor doing the work was with UT Flooring. Went down hill quickly from there. Be super careful with these guys. I had to dispute charges through credit card company. Super frustrating to deal with. I don't write reviews but thought this should be shared to help prevent someone else from same grief and frustration. Authorities should investigate these guys. I will also file complaints. read more

Not a company you are going to want to do any tile installation business with. I have three tile projects to do in my new home. Two bathrooms and a kitchen. Hired these folks to do the easiest project first my smaller bathroom. 77 square feet of tile. There are a number of things you want in a company, not the least being customer service, communication, and timely attention to any installation issues. On all of these points, these folks completely dropped the ball. I now have two tile projects left neither of which I will contract this company to do. read more

Terrible overall experience. Would not recommend, terrible customer service and terrible workmanship. Do yourself favor and pick a different company to do business with. read more

The only reason they're getting 2 stars is because the installers are amazing. The office people, communication, and administration of the project was some of the worst I've ever encountered. I was referred to Utah Flooring by a friend who had a good experience with them and I had all of the flooring in my condo replaced. Someone came out to measure and provide a quote. It took a month from when they measured to when they were able to install, but that was fine. I know everyone is busy right now. The demo and install went off almost without a hitch. It turns out they didn't order enough transitions from the supplier, so I was left with new floors that were missing transitions. The installer said it was no problem, they'd get it ordered and the office would schedule a time to come out and put those on. That's where the problems begin. The installer did the right thing and got the parts ordered. But the office never followed up to even pick up the parts - let alone call me to schedule. Weeks go by without a word. I called about 5 times over 2 weeks, constantly getting punted with "let me talk to so and so and get back to you" but of course they never got back to me. I kept following up and kept getting the same response. Finally, 7 weeks after my floors had been installed, and 2 weeks of consistent calling trying to get an office person to tell me WTF is going on, I'd had it. The lady answered the phone and I said "hello it's me again calling to check on my transitions because no one is getting back to me". She put me on hold for 10 minutes. I gave up and hung up. I called back. No one answered - just kept me on hold for another 10 min. The line would click like someone had answered but I'd immediately be back on hold music. I had time to kill, so I waited. One of the times the phone clicked a girl muffled "oh my GOD" and put me right back on hold. That's when I realized they were intentionally not answering my call. I hung up after a few more minutes and called back from a new number. Miraculously, they answered immediately. At that point I asked for Jason (owner who I'd talked to before). They didn't transfer me to him. They transferred me to their generic voicemail. But whatever. I left a strongly worded message saying this was unacceptable and they needed to fix this. Within a couple hours, another lady called back and I was on the schedule to get the transitions fixed. I have never in my life worked with such rude and unprofessional office staff. So, fast forward to when the transitions get fixed. Again the installer was awesome and did a great job. The bratty office girls only have a job because the installers do such incredible work. Anyway, I thought it was over. But then I check my credit card and they've charged me $330 extra. I never signed a change order. No one mentioned an extra charge - in fact I was specifically told that they would cover coming out again for the transition fix because it was their fault for not ordering it in the first place. I've begun the agonizing process of calling them to ask WTF all over again. But at this point, I'll dispute it with my credit card company before wasting hours and weeks calling repeatedly. Overall I like how the floors turned out, which is the only thing keeping them above 1 star. The process was full of headaches, dumb mistakes, and refusal to take accountability on their part. I have another house I was going to replace the flooring in, but I would never work with them again. Their office staff absolutely ruined my opinion of them. read more

I do NOT recommend Utah Floor coverings, I recently used them to redo my kitchen floor. I also contracted them to clean and seal my tile floors. They did a great job on my kitchen floor. However, I have reached out to the business several times in regards to a few questions I have with my kitchen floor. I called Utah floors/Utah floors and design I was told the person taking care of my account was on another call and would return my call. I waited all day for her call and never received it. The next day I called again and told the receptionist I never received a callback from this manager who was supposed to be assisting me with my project. She tried to transfer me to this project manager again. I was left on hold for over 20 minutes. When the receptionist returned to my call she told me again that this person was busy on another call and she would call me back. A few minutes later I received an email response from her On Fri, May 10, 2019 at 14:38 kimball@utahfloorcoverings.com wrote I'VE REACHED OUT TO YOU SEVERAL TIMES TODAY WITH NO ANSWER. JUST WANTED TO FOLLOW UP. TILE CLEAN AND SEAL SHOULD BE THERE SHORTLY. This is a lie! The tile cleaner was Scheduled to be at my home 10am. I was told he has a two hour window for arrival. At 10 o'clock he texted me to let me know he would be here within an hour. An hour and a half passed by with no call, text, or email of his arrival time. I reached out to him and asked him how much longer would it take him to get here. He responded back and said he'd be here sometime after 1 PM. I already had plans for my afternoon as he was scheduled to be here this morning it's now 3 o'clock. I still haven't heard anything from him. I called Utah flooring again to speak with Kim who is supposed to be assisting me with this project. She has yet to call me back. I'm very Disappointed with the customer service I have received from this company. I hope no other customers get treated this way. I have been disrespected and treated very unkindly. My time matters!!! read more

I had waterproof flooring installed the end of June 2019 and now one of the planks is coming up. They will not warranty it because it is past 12months. It is clearly an installation error not put in tight enough. I had Pergo flooring for over 20 years no issues. This flooring was much more expensive and was waterproof so did not think that there would be issue. read more

Run away. Quickly. See my detailed 3.29.2020 better business bureau complaint (it's too long for a yelp review). The companies April response...that they'll be contacting me when they have a solution. Yikes! It's now September, No solution. It's really simple Paul (who's the co - owner); come out and fix my floors that have manufacturing defects; ripples, peeling, bubbles, separation. read more

We contracted Utah flooring and design to lay carpet that we purchased from another vendor. They did an absolute horrible job. It was a two day installation and they took the entire payment without finishing the job and now are unresponsive and won't return any form of communication. We are considering hiring a lawyer to deal with this company. No one should use them!! read more

Buyer beware! They will try to wring every penny they can out of you. They'll also want you to sign an agreement stating you have to pay what the invoice says even if it is wrong. Pay attention to the price as they tried to raise the price on me 3 different times without telling me. Every time I communicated with them over email or over the phone, the price would go up and up. No one took accountability for it and blamed it on each other. I refused to sign the agreement and demanded they fix the invoice or I wouldn't pay it. They finally agreed to what I was originally quoted and I paid in full. I found Utah Flooring and Design (ADBA: Utah Floor Coverings) through homeadvisor.com which has actually been an excellent resource. The contractor they used to do the lacing did a phenomenal job. High quality work and he was very honest. His name was Matt Walton. Ask for him to do your work. read more

Worse experience ever. Received their name on a referral. NO Follow-up. Calls not returned.... Went to their showroom. Wow. Disorganized. Person there was too busy talking on the phone. Owner/installer stoped by briefly, and I gave him my diagram (computer generated on Xactimate / correct and accurate). Showed him 2 carport samples I chose while waiting for a long time for Ms Phone... left all my info on the diagram and he promised to call and email when he has a chance... Left several messages over a couple of weeks. No return call, until I had carpet installed by another company several weeks later. read more

Should have listened to the reviews before hand. They say that they guarantee their floors for life but it's a bold faced lie. I've had my snap together vinyl installed for just over two years now. It's bulging in a few places, not abnormal and a quick fix. Their customer service is abhorrent. They seem to be dysfunctional in their company communications. They originally sent a sales rep to look at my floor, then a week and a half later a service manager came to assess. I still have not heard back two days later as to his plan to send a technician to fix the floor so I called this morning and the customer service rep hung up on me, which I think was an accident. So I called back and their response was that they will have the same manager call me back to formulate a plan... they had no service notes in their database. Oh and they say that my floor is not covered under warranty. Do not give them your business. read more

Horrible experience. They did a poor job with installation and even cut down my stair treads to barely within code (wouldn't have been to code if it were before May 2020). Did not consult me about what the stairs would look like at all and I was so unhappy with the result. They wrapped the laminate around it all uneven and had a piece of trim on the end of it - never seen it before, it looked terrible and was a tripping hazard, not to mention the pieces wanted to keep coming off. I thought they'd have something like a special stair tread piece. I learned my lesson, it was our first home project. The unprofessional way we were treated was mind boggling. I have never seen my very calm and even keeled husband get so upset with someone. He had to hassle THE OWNER to get someone to repair broken pieces. We ended up rebuilding our stairs ourselves. Avoid this company at all costs. Find an honest craftsman. read more

Wow, look at all of the one star reviews. Stunning!! We had a design consultant come to our home and give us a bid to have Pergo laminate installed. We talked at great length about what was to be done, which is now a way different story than what my wife and I remember. We made a huge mistake not reading the final contract to the letter because there are a lot of printed issues that were not discussed in person. We feel the installer did a good job. The floor looks good, at least so far. But the job was not finished with trim molding around the edge of the walls. We did not understand that it was our responsibility to provide the molding. Again, if you deal with these guys read all the fine print. We paid for two days of labor which the job was done in one, minus the trim. We don't even care about that, we just wanted the job complete. The run around was unreal. I couldn't get a single person to respond to me until I told them I was filing a dispute with our credit card company. Then it was all our fault. Flat out, the customer service is dog shit. The guy who gave us the quote is an arrogant jerk. Our advice is, there are a lot of businesses out there needing work. Don't choose this one. BTW, go to the BBB. They have a laundry list of complaints, from charging peoples credit cards after the fact and further horrible customer service. BEWARE!!! read more

I would NOT recommend using this company. They do not stand by their product or service. Our initial problem occurred when they used two pieces of material (instead of one) for our steps. The wood kept splitting and would not stay glued together. After numerous exchanges, they begrudgingly replaced the product. Now the laminate strip between the tile and flooring is chipping. Twice, the installers were supposed to arrive between 9 and 11am. The first time, they arrived at 7pm and informed us that the same problem will occur if we use the same product. They showed us a stronger and better material that Utah Flooring and Design could offer. Sadly, they would not provide this product to us. Two days ago the installers were supposed to come back between 9 and 11am, we left the house at 11:30 and they still had not arrived. Once you have paid your bill and they have collected your money, do not count on any follow through. They do not stand behind their product or workmanship. I am extremely disappointed. Choose another company. read more

Utah Flooring & Design - There are multiple chips on the flooring strip. - Flooring Near Me - Midvale, Utah

We hired UFC to remove the carpet on our main floor and stairs, and replace it with laminate wood. We were given a price estimate that we agreed to, and a time estimate of 3-4 days. We decided to go out of town between Christmas and New Years to give the installers unfettered access to the space, with the understanding that when we returned home the floors would be completely installed and clean. My in-laws, who live in our basement, remained home to let in the worker(s). However, the 3-4 day project ended up taking over 8 days because on several days the installer(s) never showed up or gave any notice he would not be working on a particular day. When I contacted Paul regarding my frustrations, his responses led me to believe that a 4-day delay in completion was no big deal and the absence of the installer simply accounted for the extended period. I asked for some kind of recompense for the poor professionalism and disruption to our daily lives. We were given a small refund, which turned out to be around 2% of the total amount we paid up front. Totally not worth having to deal with an installer making sawdust and noise until 9pm one night we were home, and not showing up to finally finish the job until after 6:30pm the last night. And to top it all off, the remain of the project (odds & ends, discarded leftovers, and sawdust pilings) are still sitting on my front porch for the 2nd day waiting to be hauled away as promised. Had I to do it again, I would have retained 25% to be paid upon completion and put a penalty for delays in the contract. Do not hire this company if you think you're going to get good customer service, professionalism or an installation done by an agreed upon date. Go somewhere else! read more

Our floor layer came early, stayed late, worked hard to finish our job. He knows how to do base boards with angles and did a beautiful job. I think he's the best employee they have. He was cordial and considerate. Shout out for Cameron Borg!! read more

We hired Utah Flooring and Design aka Utah Floor Coverings to install hickory hardwood flooring to match what was already in the house. We already had the work of removing carpet and stacking the boxes of hardwood in the house complete when they arrived the first day. Within an hour of their arrival nearly every wall in the house was dinged up, had several actual holes all the way through the drywall or had dirty marks from them bumping equipment along the walls. They scratched up the hardwood that was already in the house. None of that was ever remedied. This business hires subcontractors. You may get a good one or you may get a horrible one. If they send a horrible one they will take no responsibility whatsoever. We did finally talk to one of the owners, who told us nothing was his responsibility because it was the subcontractor's work. The owner was extremely rude and condescending on the phone. We paid Utah Flooring and Design directly. It was absolutely their responsibility to select a competent subcontractor and make sure the work was satisfactory. They did neither. They or the subcontractor flat out lied to us several times. They do not return phone calls or answer emails or text messages unless they feel like it. They wouldn't even tell us the name of our project manager. The subcontractor failed to mix the colors and half of our living room floor is mostly light colored hickory while the other half is mixed colors. This is a HUGE, ugly mistake that could have been easily avoided and ANY installer knows to mix the colors. We paid ~$7000 for the installation but they just couldn't be bothered to take a few extra minutes to open up another box and mix the colors. They had far overestimated the number of boxes of flooring we would need for the job so there were plenty of boxes of flooring to pull colors from to make a nice mix. Then they hid the glaring mistake under heavy boxes of flooring so we wouldn't notice how awful it was until they pulled them off later. At that point the adhesive was set. They left gaps between the boards, filled in gaps with caulk and did other shoddy work. Several phone calls and messages to the company were ignored and they have, to this day, completely failed to respond in any way to the sub par work that was done except for some nicety-nice and completely dishonest comment left on another review. They also charged us more than they quoted. They were to be finished in four days, but they kept coming late, not coming at all or only the unskilled members of the crew would show up and just waste time. They would confirm an arrival time with us for the next day and then not bother to notify us at all if they weren't going to show up. They did not respect our time and schedule. They did not come prepared with all the tools and supplies they needed and had to borrow things from us. They were to sand down some of the concrete flooring to level it and we asked that they tape plastic up so concrete dust did not go all over the house. They did tape plastic up on one doorway, but absolutely refused to put it up on the other door saying they needed to go in and out that way. I asked them just to tape it at the top so there was some barrier. They refused. Grey dust was on every single surface of the house: ceilings, inside closed cabinets, walls, fixtures, ducts, vents, etc. I'm so glad they were working in an empty house because if there had been furniture or anything in the house it would have been a very expensive disaster. They never actually finished the work. We had to reinstall some of the baseboards, patch walls, repaint rooms they destroyed and clean up their messes on our own. Weeks later we are still trying to clean up all the flooring adhesive they tracked all over the house - even into rooms they had no business being in at all. Before the subcontractor left for the last time they asked us to quickly fill out a survey/report on one of their phones and then tried to get the phone away from us before we could hit the submit button. read more

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These guys are terrible. They hire 18 year old tile layers who may have done a job or two. The installers have no experience or pride of work. The owner of the company Jason is a greedy and had bad ethics. He will be nice until you have a signed contract. Then he stops picking up his phone. They changed our installation date a half dozen times, then did a terrible quality install. They are now refusing to fix the poor work. If you are thinking of hiring these guys dont. read more

I usually do not do reviews, but am doing this now to warn others. After my apron sink sat in the box in the living room, unable to find ANYONE that would cut the granite and put the sink in, for 4 months, FINALLY Utah Flooring and Design claimed they'd do it. The first visit by this subcontractor resulted in nothing. This was a major hassle for us in that time off work had to be. Communication problem. Several weeks later he came back and did a great job. Pleasant, professional & he perfectly matched the radius of the sink & added supports for the sink, which was the source of the problem with the previous sink. However they continually sent "you still owe" automatic emails for a few more weeks & now are charging my card (in a very untimely manner with no communication with us at all) informing us of what and why and to try to work with us in a rational manner. I had to actually SEE the charge (months after the work was finished) on my CC statement to find out something was happening, then spend a bunch of time researching this charge. I had thought it was done. They STILL have a MAJOR communication problem. Do not do business with these people, the communication is atrocious, and if you the customer have out of State or logistics problems, they'll ONLY make it worse. In any case I am entirely sick of their unprofessionalism. We will never use them again. Not worth the trouble. read more