I will never take my car anywhere else! Bona Fide has proven to me that there actually is an auto…read morerepair shop that is an honest, professional, customer oriented shop in this town! Their employees Are the best! And their mechanic Steve is a master!! I finally found a shop that I can trust-that I can trust!! Kudos to you all!! Judy M.

I first brought my 2018 RAM 2500 Diesel to Bona Fide last December while visiting family in…read moreRoseburg. Just three weeks earlier, I had spent nearly $4,000 in California having the turbocharger repaired, only to have the truck go into limp mode while I was in Oregon. Bona Fide got me fixed up and back on the road. They were also able to clear some incredibly annoying dashboard codes that I'd previously been told only the dealer could clear. But what really earned my loyalty happened eight months later. I started hearing a whistle when using the exhaust brake and called Bona Fide. They told me it was likely a failing gasket and, without any prompting from me, said that if it turned out to be one of the gaskets they'd replaced in December, they would repair it under warranty at no charge. I brought the truck back, and sure enough, it was one of those gaskets. They stood behind their work and repaired it at absolutely no charge. No excuses, no trying to convince me it was something else, and no surprise bill. They simply honored their warranty and did what they said they would do. That's how you earn a customer. Bona Fide is knowledgeable, capable, and--just as importantly--honest. They've earned my trust and my loyalty. As long as I can get my truck to Roseburg, I'm not taking it anywhere else for repairs. Highly recommended. Steve at Bona Fide is truly an awsome human being.

he charged me just under $300 an hour for labor should of went to Toyota dealership would have been…read morecheaper. and my engine lights are on after they worked on car and they want to overcharge me again to check it out. so beware he is the biggest rip off in town. its all about greed with rocky. and your vehicle will have more problems when they are done working on it. they suck ass!!!!

Lived here over 25 years, took my truck in once. Came out…read moreworse then it went in. Rude when I brought it back, refused to work on it.

I was between jobs and needed a wheel bearing replacement for my van. I needed it ASAP as I had a…read morejob interview in Eugene and needed to drive there. I took it around but no one could get to it sooner than a week. Luckily one of the shops suggested Dave at H.I.S. Automotive and Dave said he could get right on it. Dave was a gentleman. Honest and fair and kept in mind my financial situation with the bill. The work was solid and I'll definitely bring my van back to Dave in the future.

had my van towed to his with a no start problem they said it was fixed not fixed same problem this…read moreserves a warning to other's not to take there car's truck's or van's there they clearly do not know what they are doing

Our Kia broke down suddenly on my Husband, and we are kinda new to the area, so I came on Yelp and…read morelooked at reviews of Auto Repair Shops and this one stood out as far as positive reviews. I told my Husband, and he called and spoke to Robert and he was able to get the car towed there and it has just been a positive experience all the way around. We would and will defiantly trust them with our car needs moving forward.

very good service and friendly. pricing is better than dealerships. They guarantee their workread more

I noticed that this place took down my review which is pretty shady of them. So here is my review…read moreagain on what happened. First off, this place will create a problem with your vehicle. My vehicle had a starter that went out and what this place did was CUT MY WIRES that would have caused an engine fire or even worse. This happened when I was in the hospital in the ER fighting for my life and my hubby brought our van into the place to get repaired. The place didnt just mess up the replacement of the starter but damaged something in the area that the starter is suppose to go to which ended up having to get ANOTHER starter plus the repair for the damage that they created. COSTLY for something that they did. Once I finally was allowed to leave the hospital I couldnt drive and unfortunately was in and out of the hospital for the next 2 years. During that time my hubby and I noticed that the van was having some weird stuff going on with the functioning of the van. We couldnt afford to outright have the van get a full exam but a professional mechanic offered to take a look to help us out. Once that professional mechanic came and took a look at the van he was not only surprised by what he found but told us that we were very lucky that we didnt have a engine fire or even an accident because the van was actually an accident waiting to happen. The mechanic did the repairs and assured us the car was now safe to drive. He did explain to us that there was absolutely no way that what was cut was an accident but was obviously done on purpose. I called up the repair shop and told them what we found out and honestly was pretty ticked off how they were willing to create a issue to a customer's car just to get more money and how careless they were on someone else's wellbeing on safety. We have children and I would have been devastated if any of my family was injured or worse. Of course, the repair shop tried to downplay what they did and denied what they did. I placed a review shortly after the whole situation was discussed. The place wanted to discuss things again and wanted me to remove my review which I never did. Just didnt want the shady lies that place tried to convince me of and wanted to warn other future possible customers of the dangerous stunt that they did to me about my van. Several years later I noticed that they place removed my review, so I restated what happened and looks like they removed it again. Yep I AM RESTATING WHAT HAPPENED AGAIN IN A REVIEW. This place is dangerous for anyone's safety. Seriously avoid this place. I have a relative that went to this place out of desperation and they got screwed over as well. Their car should have never even been there but after they got their car repaired, they started to have other issues which created a safety problem to their car too. Luckily another mechanic fixed the safety issue and even had to replace the issue from the repair too. I don't know who is ok to allow these very dangerous actions to continue at their business but it can and most likely will end up getting sued if anyone is injured or unalive from the place trying to create problems for money.

Again, today, they went above and beyond for me. Simple…read moreand relatively inexpensive repair done. Then they took my card $ and DELIVERED MY CAR because I needed it for tomorrow (July 4) but couldn't get there.

I don't normally review tire repair shops, but my experience today at this Les Schwab was…read moretremendous. While traveling home, we noticed our tire pressure gauge was showing low. We still had a 4-hour drive ahead of us and didn't want to risk it, so we pulled into Roseburg and were immediately helped by Nathan. He got us back on the road safely, repaired the tire, and was incredibly kind, considerate, and helpful throughout the whole thing. And this was at 8 a.m. on a Monday morning! It's been a while since I've experienced this level of customer service. I don't know if Nathan will ever see this review, but he definitely earned himself a customer for life. Huge thanks to Nathan and the team at Les Schwab - Roseburg.

Absolutely wonderful service. I was passing through on a road trip and had noticed some slippage…read morewhen driving on wet roads, so asked if they could do a tire rotation for me. Not only did they do it in minutes, they also didn't charge me even tho my tires didn't come from them! But of course when I need new tires, Les Schwab will be where I get them!

They know what they're doing. Honest, timely and reasonable. They have serviced our two vehicles…read moreand we were pleased with the results.

I was on vacation from out of town and my rental car had an issue. I was referred to Gimry at 5…read moreStar Auto. I was so impressed with the speed of Gimry identifying the problem and making the necessary repair. I appreciated the quick service, kindness & honesty shown to me by Gimry. I would highly recommend having service done here!!

do not give this business your hard earned money...took my truck in for a transmission and he…read morecompletely ruined it.took it to another mechanic and they were astounded at the work that had been done to my vehicle..three times I had to bring it back to Obrien's with no solution..

We drove from California to Cottage Grove, Oregon. We started hearing a squeaking sound in our…read moremotor home. We were towing a car and planned on spending time in Idaho and then back to the Oregon coast for a while. My husband thought it was the brakes going out. We took it to a place in Cottage Grove and they couldn't help. We made calls to Roseburg and one couldn't get us in for 4 days. The others couldn't help. We called O'Brien's and they told us to bring it in. Not only did they help us right away and were very nice about it. He called us back in a little while and told us we really didn't need brakes. The back ones had a ripple that was making the noise. He said our pads were only half way down. Awesome to find someone so honest. He could have put them on and we would never have known. I hope if you have a problem, you give them your business.

I can't say enough about Chuck Swarm and Family Automotive. They went above and beyond to find the…read moreproblem with my Mazda which needed to have the codes and computer basically dissected and they found the problem and when I picked up the car I was expecting a large bill but it was very affordable. I trust them 100% and will always use and refer them.

Always fair price and professional and nice! I'm a senior and always give good price and when I…read moretake my car to him it always works when he's done!

They give great service and great prices and they do great job on our automobile. They fixed the…read moreone spark plug and didn't charge an arm and leg like the dealers do and they have better customer service

I was looking for a mechanic since I moved to Roseburg. Our neighbor recommended Patriot. Great…read moreHusband and Wife team who care about their customers. I am so glad our neighbors told us about them. Very reasonably priced for repairs.