Stellar service, excellent customer service and phenomenal investment advisor. While this has been…read moreour bank for almost 40 years, it wasn't always PNC. I enjoy supporting local businesses especially if I am able to walk there. Kathy is a great manager, her team has excellent friendly customer service skills and eager to help. We also have our safe deposit box there and waived fee due to our numerous accounts. Robert Spector my financial advisor is the best and very responsive. His guidance and recommendations had helped ease my angst while retiring to make sure my investments are making money to provide for my goals. Highly recommend this branch.

Going to the bank is not my favorite activity, especially as a ~millennial~ who lives for mobile…read morecheck deposit and avoids brick-and-mortar banking as much as possible. That said, working with the folks at the St. Francis PNC branch was a pleasure. I first visited another branch in the area and unfortunately they were not very helpful--they gave me incorrect information about how to process my name change while closing old accounts/going onto a joint account with my husband. When I came into the St. Francis location, I met with Kim, who was super nice and helpful. She followed up with me multiple times over the next week to keep me updated on the status of my accounts. Everything went smoothly, and she also shared some tips for quickly processing my banking changes that ultimately saved me a trip back to the branch, which I appreciated. Thanks Kim! This will definitely be my go-to branch for any in-person banking down the line.

This bank needs workers who know their job. Let me tell you, I go to this bank to take out a big…read moreamount of money and this lady tells me that I need my debit card. So I call a different bank because my dad tells me I just need my two forms of ID. And this other chase bank tells me that I can use two forms of ID to take out the cash. So I call the chase bank on Morgan to speak to someone else and tell them that the other chase bank says I need only two forms of identification. And this man says that I still need my debit card. And I ask why does the other bank say different. And he says "that's just what that teller wants." So I can customer service to get to the bottom of this and customer service says it's okay to have two forms of IDs. And sorry that this Morgan and 76th street bank does not know what they're doing. I call the Morgan bank back and say customer service says I only need two forms of ID and all of a sudden they change their made up policy to oh now you can bring in two forms of identification. Please don't waste my time or anyone else's with not knowing how to do your job.

Beware if you are frauds their Zelle app they won't cover you and won't even Help you. They could…read morecare less since it isn't a credit card transaction. Stick to a smaller bank or credit union

Dont waste your time....worst customer service in a credit union I have experienced in my life…read more Walk in and the place is empty and need to speak in private about some credit issues and the red head ( cheap dye job ) in the office could not give a minute for us. Time to find another branch or banking options.

I frequent this credit union often. Friendly service and very accommodating. Nathan is the best!read more

They are the worst company to deal with your business account. Do not work with them. They put…read moreSpanish first before American English. English is the primary language of a United States of America. The majority of time I call they do not have the correct answers for you. Their website is terrible. Their customer service is terrible. They have to pass you on and pass you on to different people all the time because they don't have the answers.

My family and a neighborhood family decided to join Summit in 2023. We went to the Greenfield…read morebranch, separately, to purchase CDs. We both were told that when the CDs came due, if we presented a higher percentage at other credit unions, and we were encouraged to do so, and the rate was reviewed and verified, Summit would match it. However, when my CDs came due, I gave verification of a higher percentage to the Oak Creek branch. Now, I'm told that because I have only been a member of Summit since 2023, the "Internal Dept." (this is the title I was given to use) will not give me the extra percentage. What possible difference in the length of time at Summit would even matter??? I'm very disappointed with the Internal Dept. in not standing true to what two families were told when opening up accounts and CDs. I would like a response to my complaint. BUT OAK CREEK, BE AWARE.

So, I would say that customers should be looked after, meaning that the bank looks out for them,…read morebut when the customer who has the money in the account tells a POA to withdraw a certain amount it should not be a problem if you ask the customer who has the money if it's OK, then what is the problem? Just talk to to the person who banks with you !!!!!!!! I feel like the bank let us all down, the person with the bank account, and us the POA, because the teller was paranoid and jumped to conclusions!! Thanks for letting all frustrated and bewildered from your actions!!!!!!! Carla, and the twins, we give you zero stars so now there's nothing left to give your bank!!!!!!

This is the best bank around! Rick and his staff are absolutely fabulous very accommodating. Also…read morebest rates on CD around... can't be beat. Thanks Rick!

Very awesome staff. I love coming in every time. Thanks guys keep it up. Thanks for that awesome…read moreservice you guys always give. You are the ultimate banking experience.

Have been banking here for years and have never had a bad experience. Staff is friendly and…read morehelpful, always accommodating. Very pleased.

They helped me this everything I needed in a time manageable way . He employees are nice and they…read morelisten to what you say so there's no mix up

I've had two accounts here for probably 12 years. They are my own accounts, not joint family ones…read moreso it's usually a total of only between $2k-$8k held here any given month. I used to enjoy the small-town feel and friendliness, but lately it's been awful. For many transactions, I seem to receive a teller that is either rude, or unknowledgable. With a simple deposit I'm left to wait, then asked silly questions like "actually your occupation's not on file, can you update your account" etc. There is a girl there, young, straight blond hair that is just so unfriendly, that I've decided to part ways with the bank. Every year my young son receives a birthday check from my best friend. It's usually around $20, she (is a police officer) and likes to teach him about checks and banking, even though he's too young to have enough cash to even open a child's account. I think it's a sweet gesture. He enjoys going there, normally they are aware I'm a long-standing customer and I co-endorse the check with him so he can get the cash. No one has ever questioned it or told me it could be a problem, ever. Not when he was 6, 7, 8.. But this last time, this girl acted confused and put out, asked another teller for help on how to handle it (because my son doesn't have an account in his name and the check was made out to him) and told me "just so you know, our accounting won't like this." Well, too bad sweetheart and congrats, you just lost a customer. Thanks for making my little boy lose excitement about getting a check. When he is old enough and ready to start banking, thanks to this girl, it certainly won't be with Citizens. Go elsewhere with your money, where they are friendlier, and more professional. Even though there is no drive-up and it's less convenient, I'm switching to Chase down the street.

Stopped in today during the pouring rain to have a few documents notarized. Met with Vicky who…read morewas most pleasant and helpful notarizing the documents. Summit Credit Union in Brookfield was easy to find and easy access on Moreland Road near I 94. Thank you Vicky.