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    The Landon Hotel Miami

    2.4 (16 reviews)
    Open 12:00 am - 11:59 pm

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    Broken Mattress Protector
    Ciani J.

    The pictures look nice but don't let that fool you. There is a reason they only have pictures of the front of the hotel. The sides and back of the hotel look like it's an abandoned old building. I walk in and the front looks nice so I decide to give it another chance (in my mind). We get to our room, and everything looks put together. When I go to wash my hands the water immediately starts building up. I have to use the sink quickly before it can overflow and I have to wait for it to go down. Then I went to shower and the floor of the shower was disgusting. Then when going to bed I look closer at the bed sheets and they look dirty. My husband always checks for bed bugs in any hotel and in the process he discovered that the mattress protector was broken and they didn't even have proper bedding. They used a flat bed sheet as a fitted bed sheet and put the decor comforter right on top. I usually never use the comforter at hotels but I had to or I would have nothing to cover my body. We woke up to bug carcass looking things on our bed and we immediately got up and left. The breakfast was only cereal and bread. Spent $290 for one night. I have been to MUCH nicer places for way less. Never again ! I am giving it 2 stars because they tried with the indoor decor. That was the only positive thing.

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    Photo of Ellie R.
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    1 year ago

    Hotel is not ADA compliant. No elevators anywhere. Had issues with the shower not turning off.

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    2 years ago

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    2 years ago

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    5 years ago

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    4 years ago

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    3 years ago

    We have loved staying here so much. Beautiful hotel with a happy hour every day that is free for everyone staying here! Clean room too!

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    5 years ago

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    St. Regis strikes again!!! Arguably one of the most…read morebeautiful and luxurious property from Marriott, The St. Regis Bal Harbour Resort and Residences exceeds all expectations and provided the most unbelievable experience any hotel stays can offer. I booked 3 basic rooms with points, days before check in we were upgraded to TWO-2 Bedroom Royal Suites, both Royal suites were high floor ocean front with amazing south beach views, at check in I told the the hotel they can keep the third room, cause with the two-2 bedroom Royal suits we basically have 4 rooms already I do not need the third room which they also upgraded, I told them I was not worried about the points spent and let some other guests enjoy the third suite, the hotel actually cancelled my third room reservation and returned all my points, these 2 royal suites have a combined value of $8,000, I was super happy about this upgrade. Everyone and everything at this resort was perfect, from the beach attendants to pool servers and all staffs, everyone was very attentive and friendly. All kinds of complimentary treats throughout the day like champagne and free ice cream, treats by the pool often and pictures by the beach Welcome gift was breakfast for all guests, hand wrote welcome letters, huge fruit baskets and sparkling water was delivered to the room by our butler. Oh did I mention the house car was a $300k Bentley, the house car took us to dinner and back with ease. This resort is everything a luxury resort should be, we have been to all kinds of top tier resort from Marriott and Hilton, The St. Regis Bal Harbour Resort hands down is the best of them all

    It's luxury and has all the expected attendants and amenities. There are abundance of Zionists…read morestrutting around so maybe it's owned by them? I'm not impressed as I used to be by luxury and extreme service for your every need. But I had a lovely time with my friends and the price tag is a pain but oh well.

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    Hi everyone, I…read moremyself in Hospitality so for that reason, I wanted to share my experience during my recent travels. At the Ritz-Carlton hotel bar, I ordered a coffee and asked if they had any croissants . Tania!! The staff member informed me that croissants weren't on the menu. However, she offered to check the breakfast area across the hotel to see if any were left over after breakfast hours. I told her that either plain or chocolate croissants would be fine. She left to check and returned with a plain croissant. To my surprise, she also brought some butter and additional chocolate so I could make my own chocolate croissant. It's the little things that matter!

    Came here for our first trip with our 7-month-old and this did not feel like a 5-star experience,…read moreespecially at $1,400+ per night. We did get upgraded from an ocean view room to a coastline view suite and appreciated being able to choose between the two at check-in. Even with the upgrade, the stay didn't live up to expectations. The biggest issue is that the property feels dated and poorly maintained. In our room alone there was peeling laminate in the bathroom, likely from the tub faucet spraying toward the window, a shower that never got hot enough, and on our last day the closet door handle literally fell off. Not what you expect at this price point. Service was inconsistent. We walked into our room at one point and found housekeeping sitting on the couch. Valet was also frustrating since the parking attendant couldn't clearly direct us to visitor parking, so we ended up paying for valet every day. The hair dryer was low quality with only one heat setting. I use a salon-quality dryer at home, but even compared to some 4-star hotels this felt like a downgrade. Small detail, but it adds up. Food was mediocre and overpriced. A $22 piña colada mocktail was basically a slushy. Nothing we had stood out in a good way. The pool area is smaller than expected and not particularly nice for a resort like this. We were expecting more, whether that meant a larger pool, a second pool, or something more elevated. The beach was the highlight. Chairs and umbrellas were included in the resort fee and the staff there were genuinely warm and attentive. There was also noticeable construction noise and sound from the nearby bridge, which took away from the overall experience. The blackout curtains didn't fully close, which made it harder to get good sleep with a baby, and the balcony furniture felt minimal. Overall, this felt like fake luxury. The branding is there, but the experience doesn't match. Not worth the price and we would not stay here again.

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    Amazing location great staff!…read more We stay here every time we come to Miami Beach! Love the option to go to the beach or just hang out at the kid free rooftop pool :). Also the rooftop across Collins at the other tower is wonderful.

    Based on one visit. For a hotel of this price, I expected more…read more Pluses (+) *Beach access on the Atlantic *Multiple pools and rooftop bar with view of Miami *Rooms:Private balconies, Larger in size, Comfortable pillows and bed and Double bathrooms with tiled showers, luxury feel. *Generally friendly staff Minuses (-) *Slow check in *Room not ready upon arrival (we were a few hours early but many in our group did not have rooms after the check in time). *Breakfast was not as smooth as expected, and a bit annoying to tell the room number for seemingly no reason as it has to be written on the receipt anyway. *Long elevator wait times *High prices for anything *Tip included and then blank for additional tip. I stayed as part of a corporate event and stayed four days and three nights. A large conference room and several smaller rooms were rented as part of the event. We ate breakfast there each day and ate dinner one night and lunch on two days as part of the event. The food was generally pretty good. The lunch and dinners were buffets, the breakfast was table order. Our breakfast was confusing with three people stopping by and we were asked our room number multiple times including when we arrived.....only to have to write it on the receipt. Complete with included tip and a blank for another tip if we chose. Elevators wait was long as there were only three. Pluses and minuses capture the stay pretty well. Look around for other hotels before booking and compare overall ratings vs cost.

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    "While the location was great, the staff's attitude was poor. The front desk staff seemed bothered…read moreby our questions and lacked basic customer service. Afternoon shift front desk female staff she was very rude. I checked-in January 27th I suppose to check-out Feb 3rd but I checked-out Jany 29th. The interaction was so unprofessional that I checked out. While the room was clean, the service was disappointing. I approached the supervisor, regarding specific issue, and they were dismissive and rude, failing to address the problem. This unprofessional attitude significantly impacted our experience, and I expected better service for the price.". This place is mad weird. The front desk staff has zero customer service skills, zero professionalism, and clearly no accountability. A hotel can look nice, but if the people running it behave like this, it's not worth it. I would never stay here again and would not recommend it to anyone who expects basic professionalism or respect as a guest.

    I paid for valet parking and upon arrival was told there were no parking spaces left at the hotel…read more How does that happen? Was told to park car at outside public parking for a fee. The front desk was quite rude. The room had a small toilet seat in a larger rim. Couldn't raise seat without getting my hand all over it. The bedsheet didn't fit and was rumpled. The breakfast is a joke. They literally ran out of spoons and almond and soy milk. Couldn't eat cereal. The pancakes were like cardboard. Use to be nice hotel. No longer.

    The Landon Hotel Miami - hotels - Updated July 2026

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