Had absolutely the worst service ever at the grandview location. Paid for my order and was loading…read moreit in the truck when I was told I could not continue. They didn't like my truck and completely refused to sell me the 3/4 crush. So much for trying to shop local independent business. Had to go buy the exact same thing somewhere else. Never shopping there again.

I ordered a split load of soil and Road base on Monday and it was promised friday. I checked Friday…read moremidday they said it was on the board for delivery that day. Well it didn't show up and no phone call. I'm out $300 for labor to move that was prearranged. I get that they may be busy, but how long does it take to make a phone call. Not recommended. My schedule and my cash is out the window. Avoid !!

Great service-I just came to see a mattress and they sold me - the salesperson was very helpful!!!read more

This particular location has become a dump. Messy store and sales rep can hardly speak English…read more All they look for is a sale for their commission. Latest was dealing with my dishwasher which was under warranty. After 5 attempted to fix, warranty decided to give me a store credit. To my dismay, it was a warranty that worked on depreciation, which meant I only got half of my money back. Apparantely there are 2 different kind of warranty, which was never explained or offered at time of purchase. Called customer service 3+ time but no call back. Finally Store Manager did call back. Did not give me a chance to explain my situation, did not listen nor did he care. Was very quick to get me off the phone. I did purchase a new dishwasher cause of the store credit but I will never ever by anything from the Brick again. So disgusted from this Canadian Company and quality of all their furniture is absolutely garbage and a very high price. Then the President goes on national TV about service and their commitment. I would hide instead.

Had the absolute worst experience ever here I'm mind blown. Harassed by a self checkout attendant…read morefor using the handheld scanner on my heavy cat litter. She called over several employees and security to count my items because I scanned my cat litter with the hand scanner. She harassed me and embarassed me the last time I came here too, the exact same lady for the same issue. I spend $300/week at this location, tons of other places would treat you better as a regular customer in this competitive economy, I'll never be shopping at Walmart again. Superstore just gained a customer!

There were lots of little inconveniences in this Wal-mart that need to be fixed…read more Some of the shopping carts were busted. I put my dollar loonie coin token in the slot and the darn key lock wouldn't come out. Luckily it worked on the other cart beside it. They made a huge change in the checkout area where they converted a large portion of the regular registers into a huge self checkout area. Kinda disappointed at this change since i almost never use self checkout. Granted, it was a little late at 9:30pm, but there were no full serve regular registers available at the time. (only if you pay in actual cash, which i didnt have.) The staff person was nice and rung up my items for me after i requested help. Avoid Wal-mart's homemade pastries! Their cherry turnovers were improperly baked making them super hard to bite into. The amount of cherry filling inside was also lacking. I felt i wasted $6. As i was making my way to the parking lot with my items, i got a unpleasant surprise because there was that fight broke out between the security gaurd and some brazen shoplifters. The shoplifters ran into the wrong store door so it didnt open but they still managed to force themselves out eventually. The security guard tried to grab their stolen goods in a epic tug-of-war match and ultimately lost. The shoplifters got away! Kudos to the security gaurd for trying to stop them. It was a 4 vs. 1 tug of war so he was outnumbered. Also kudos for him vigilantly shooing away people that didn't wear a face mask, which was required, during covid19 . On the plus side, I found a good $2 off deal on shampoo. But best of all, I got a great deal on Purex toilet paper, and there were still plenty left. Got a few packs to use during the second pandemic wave. And yes, you can buy more than one! Score! Overall not bad...3/5.

This company are terrible to deal with. The staff are rude and impatient but the owners girlfriend…read moreis a complete c...t. I am certain the staff attitude is because of her. There are better companies to deal with who give courteous service. This place should be shut down.

I have bought gravel in bags and by truck and had no problems in fact several years ago when they…read morefirst opened several years ago they delivered a yard of gravel at my home off Renfrew and 17th and didn't charge for delivery because the man said they just newly opened and delivery is free I was shocked and happy and went back several times to buy different products with no problems so to hear news of being treated rude is quite weird

Great place but broken furniture been waiting months to get a new one still havent Received it and…read morethe make a lot of noise.

This is an employee review, so a little different perspective than the other reviews. I was brought…read morein to help with sales inside the store while also developing outside sales revenue as well. The owner is nice and the other employees were great. The problem was the wife of the owner who has kind of taken over running the front part of the store. She hired me and I was supposed to work 3 shifts a week in-store and then the outside sales on my own time. The pay for the inside sales was hourly while the compensation for the outside revenue would be commission although she kept avoiding my questions when I tried to pin her down on how that worked. She was always evasive about it and the regular wages were paid in an even sketchier way. My first six shifts went fine and I was selling things and negotiating pricing. The customers liked me and I had even gotten two solid leads on outside sales with a pretty big builder and a new private school. I came into my next shift and worked only to have my immediate Manager tell me the owner's wife had replaced me, but that I could still do the outside sales if I wanted. Yeah, right. Sum total. 7 shifts worked. I signed an employment agreement, but was never given tax forms to fill out. I got completely screwed by this company and by the wife of the owner. Prospective employees beware.

I've lived in the neighborhood for 18 years and my family and neighbours have supported them. Not…read morethe cheapest but lots of beautiful plants and accessories. I just learned they don't accept cash anymore. They obviously don't know the neighborhood or their customers. Unfortunately like many of my friends we won't be buying from them anymore unless they change their digital only policy.

Big fan of Figaro's! Connor is great, so pleasant and helpful. They have a fabulous selection of…read moreindoor and outdoor plants. They keep it well stocked for such a small space. The outdoor area is constantly replenished as things sell. They do points which add up to good discounts which help. They are on the pricier side but also have good sales such as the one right now, half off everything as they get ready to close shop for a bit. If you're looking for an indoor statement piece plant, this is the place to go. Hartley, the owner is wonderful.

I was recently in the market for a good puzzle glue, of all things, and it had to be REALLY good,…read moreas the puzzle in question was very special and pricey (limited edition, and a gift from a dear friend). I am familiar with DeSerres stores as they are a national, high-end arts supply store, and when I used to be a student in design school, we'd often get specialized items here in Montreal, years ago. I went online and saw that they carry not one but TWO good puzzle glues, so off I went, to find this store. I found the place easily, on Grandview, close to the Italian Community Center where I got my COVID booster a while back. And right off the bat, I was impressed that there was a dedicated parking lot for their clients. Free parking? Yes, please! Upon entering the store, a young woman who was manning the cash greeted me, and I asked her where the puzzle glue was. She knew exactly where and told me which aisle. As I walked to the area, I was struck by all the canvases, acrylic paints and brushes. What a great selection, and all of excellent brands. (Not the kind at generic craft stores). I also was struck by all the artsy "toys" - the kinds I've not seen elsewhere. Know a kid who's creative? This truly would be the place to get him or her gifts. I didn't go upstairs, but it was clear there was a second floor. I was amazed at all the puzzles they had. I didn't remember DeSerres having puzzles and toys, only art supplies. And the puzzles they had were excellent quality ones, like Ravensburger, and all depicted scenes and artworks that I've never seen on puzzles before. I don't think you'd have to worry about missing pieces or ill-fitting pieces if you got any of these puzzles. I couldn't find the puzzle glue, but the employee who greeted me came to check on my progress in finding what I came here for, and when I told her there were no glues in the aisle, she said they just got a shipment of stuff "in the back" and she'd go check. So nice! Unfortunately, when she returned she said that no glues were in that shipment and the next shipment isn't for another week or two. Darn it. I had assumed if an item was on their website, it'd be in stock in the store. Next time I'll know to call first to check. The employee suggested I try maybe Michael's or another craft store (I forget the name), and I thanked her for her help. She really tried to help me out and I appreciated it. The prices at this store are not cheap, but we're not dealing with cheap merchandise. Just call first if you're looking for a specialized item.

I am reviewing this based on my experience as a disabled person and also the parent of a child who…read moreuses a wheelchair. This place COULD be accessible but it isn't. The door opens directly on to the sidewalk, but there is no handicapped door opener. They keep sale items upstairs. There is an elevator but a key is needed and it takes you to a staff only area. It's clear that the primary purpose of the elevator is staff moving items and not accessibility for people who can not use stairs. We felt like complete afterthoughts trying to shop here.

Saturday April 18, 2026 1 pm Mandana at Customer Service + Denis are excellent as they helped solve…read moremy week long dilemma as the Made in China four 17 L rectangular plastic plant pots I cycled 1/3 of the way from Vancouver that I bought yesterday and had to return again today didn't have drainage and the holes that should have popped open were sealed shut and needed to be drilled open with a 1/4 inch $200 drill so that my strawberry, tomato and spinach plant roots don't drown.

Waited in line to refund a defective on-line purchase at the customer service desk and when it was…read moremy turn I was told that because it was an online order I would have to go around the corner to the rental counter which required another wait in line. There were no signs indicating that online orders were NOT taken at the "customer service" counter. Seriously??? 'Customer service' are just words at this store. There are other Home Depots relatively close by which will serve their customers better!!

I will never walk near let alone into any Rona ever again, ' thanks' to a 30 yr old female East…read moreIndian employee at your Rona location in Burnaby who Said, " This is Private property ! " No, this is a Canadian store , not her or her family's " private property " She and many like her need to be trained how to communicate properly with customers. " Hello. How may I help you ? " is or was the polite way of greeting customers in Canada over the past 90+ years. Teach your employee how to greet and assist a customer, not rudely confront them. Without knowing how to respect and greet customers in Canada, many from her 'culture' shouldn't have a job anywhere. This was the first and last time I will ever enter any Rona store. Wednesday April 22, 2026 after looking for garden supplies between 2 - 2:30 pm.

This store just won the award for worst customer service…read more 1. Employees look lost, and can't find one of them anywhere in the respective departments. 2. When you find an employee, many of them are so poorly trained and can give no guidance. 3. Stand and observe what goes on in this store, enough said.