Poor Workmanship, Zero Accountability…read more This one-star review reflects the aftermath of working with Custom Remodelers Inc. From start to finish, this was a frustrating and disappointing experience. Communication was essentially nonexistent--calls and voicemails went unanswered, and no one took responsibility for resolving issues. We ordered four replacement windows. During installation, the blinds on our living room windows were removed and damaged beyond repair. We were later told that Jason was "supposed" to have informed us to remove them beforehand, but he never communicated that. Despite this, we were left fully responsible for replacing the damaged blinds. The outside of our house was also left unacceptable. Cardboard and trash were left under our deck, and broken glass from the window removal was left in the rocks in front of our home--posing a clear safety hazard to our small children. When we tried to address these issues, we were met with finger-pointing and indifference. "It's Nikki's job at the shop", "It's service work", "You need to speak with someone higher up than me" etc etc. JASON BARTHOLOMEW 1-651-248-0617, who sold us the project, blamed the office and stated he has "thousands of customers" and couldn't follow up with everyone. I asked who I should call if he couldn't help me, and after the 3-4 time he said I needed to lower my voice and hung up. Others we spoke with said it wasn't their responsibility or that no one was available to help. At no point did anyone apologize or make a meaningful effort to fix the situation. If you value communication, professionalism, and basic accountability, There's a reason they have a very low rating here, we should've known when the sales pitch started with how great they are, and all the magazines their work was shown in... I would strongly recommend looking elsewhere unless you want to file a Better Business Bureau complaint like we will.

Gene Heath was initially nice on the first meeting, but when we were working with him on another…read moreday, he came to the house and flew off the handle. Screaming and yelling at us. Accusing us of lying to him, purple in the face. We asked him repeatedly to leave. He finally did. Police were called after he left. Me and my wife I've never seen this kind of unprofessional behavior before, especially not from a remodeling company. Do not work with them

I've completed several home improvements this year and Timberline, particularly project manager Joe…read moreR., is a standout! From day one Joe has been enthusiastic, detail oriented, a great communicator and just a really nice guy. The work crews were efficient, friendly and hard-working and my projects turned out great. Definitely recommend!

Timberline is sub par at best. They are misleading, unprofessional, nonresponsive, lie, don't keep…read moredeadlines, and there sub contractors are hacks. The owner talked about shop issues and blamed an ex employee for delays instead of taking charge. I was promised a completion date and when it came time found out they had not measured buildings and ordered materials. They painted a roof vent and tried to bill for replacement. Roofing contractor cut roof vent and said it was my problem and I had to get a plumber. After shed roof was replace asked the project manager if he checked there work. He said "I checked their work". So I asked if he saw 25% of the Roofing screws that they missed. He replied " I did not go inside." My wife watched him drive in the yard that day pull in, not close to the shed. Briefly sat there and left. Did not get out to look. If you value your time, money, and quality of work this is not a contractor for you.

I feel lucky we wound up with NJR. Noe was very responsive and explained the whole process from…read moreclaims to insurance negotiation to roofing. The insurance company was being recalcitrant about the damage and expected payment. Noe handled the negotiation process with the insurance company's inspector and claims adjuster from start to finish and kept the whole job at the quoted price with no surprises. Crew was very fast and respectful of property. Noe stuck with us afterwards to deal with the post install inspection and depreciation adjustment. Great experience, highly recommended.

Noah was dogged in working with our insurance company to get us the best claim possible. He took…read morecare of everything. The crew worked hard and diligently for 12 hours and clean up was immaculate. We have a couple of big projects on the horizon and we will definitely work with NJR again.

Reliable straight forward no gimmicks. My only regret is…read morenot taping my driveway to avoid rust stains from the dumpster.

Ricks roofing did an amazing job replacing our roof. The guys arrived early and got right to work…read more The roof was replaced and totally cleaned up in 5.5 hours. The dumpster was dropped off and picked up at the designated time we agreed upon. Jessie kept us informed of the project and timeline and was always available for last minute questions. They will be replacing our siding soon. I would highly recommend them for any project.

I'm giving 2 stars rather than 1 because the finished product appears to be fine. Not what I…read morewanted, but it is what it is at this point. The ProVia Endure windows are functioning well, and the lifetime warranty provides some reassurance, though that confidence was significantly eroded by the process of getting here. A 1-star rating would be justified based on the experience alone. I hired Tacheny Exteriors in June 2025 to install three ProVia Endure casement window sets in my home. The project involved creating new rough openings, headers, and framing. The original contract was $15,200. Electrical work was not in the bid. Once walls were opened, wiring needed to be relocated, adding $1,458. This can happen with older homes and is worth knowing going in. If you're having new openings cut, it may be advisable to have your own electrician on standby. In my case, I had no choice but to accept the price given since the walls were open and the project needed to keep moving. Two of three windows were installed approximately 11 inches from the agreed placement. The basement window was also misaligned by 4 inches horizontally and 1 inch vertically. Tacheny initially acknowledged these errors in writing and offered to move the windows. After key staff left the company, that acknowledgment was walked back, and I was told I should have drawn diagrams on the wall to prevent the error. The project consultant, installer, and production manager all left during my project. The building permit was filed incorrectly as a replacement rather than a new opening, causing a required framing inspection to be missed. Tacheny was notified by the city in July 2025 to correct it, but the inspection was never called in. When I raised this, I was told the error was the city's fault and that most cities no longer require mid-construction inspections. I verified both claims with the city inspector and neither was accurate. The inspector accepted photos but noted the gap in the final report and that a vapor barrier was not installed on the living room header. The permit was also filed at approximately $10,100 despite the contract being $15,200. The NFRC stickers on the installed windows did not match the ProVia spec sheets from contract signing, showing Southern climate ratings instead of North-Central with significantly different air infiltration numbers. ProVia would not provide formal written confirmation, so I obtained a signed letter from Tacheny confirming the correct windows were installed. This might not have been an issue at all, but my trust was completely undermined by this point. Communication was a consistent challenge with extended gaps in responses and claims of communications I never received. Information from Tacheny was sometimes inaccurate and had to be corrected after I verified details with the city inspector. The project required me hiring a lawyer and a negotiated $5,000 settlement adjustment. The initial invoice labeled this a "Goodwill Discount," mischaracterizing the adjustment, and had to be corrected. Contract to final payment took nine months. I want to note that the issues I experienced, including communication failures, installation errors, blame-shifting to the customer, permit and inspection problems, and extended project timelines, appear to be consistent with experiences described by other reviewers on both Google and the BBB. Potential customers researching Tacheny should also be aware that there are two separate Tacheny Exteriors listings on the BBB, one in Minnesota and one in Arizona, with the same logo. Make sure you are reading reviews for the correct location. The windows work fine. The challenges were in project management, communication, installation accuracy, and permits. Document everything in writing, verify permit claims with your city, and be prepared to manage the project yourself.

Again, BUYER BEWARE. Tacheny's reply to our review is filled with several gross misrepresentations…read moreand is perfectly indicative of the spin they will put on any situation to avoid bearing responsibility. While they originally stated that we had "terminated" a previous contractor, that was patently false and they have since edited their reply to reflect that. We don't know why Tacheny would refer to a previous contractor (who was hired for roof repair) since it insinuates that we are people who habitually hire and fire contractors, which is also completely untrue. Tacheny challenges our statement that the cedar lap was in 'excellent condition' and instead states that it "displayed rot and cracks"--also untrue. The cedar lap siding is solid and has been inspected by a contractor who has extensive experience working on old home restoration. Tacheny can make all the conjectures they want about why the "prior owners installed metal siding", but we are actually good friends with the previous owner and know for a fact that the house was wrapped to lower the maintenance requirements (which was common from the 40s to the 70s because painting is expensive). At the time, we didn't know how much of the cedar was under the aluminum, which is why we were elated that almost all of it was still there, intact, and worth restoring. As for our insurance claim, we don't quite understand how they can take credit for a 47% increase in the claim value. Our insurance company is also curious about this since all of the roof and almost all of the siding had already been approved for repair back in 2022-an entire year before Tacheny entered the project. While they pointed out a few new things to the adjuster, our insurance company isn't sure how they would justify 47%. As we said in our initial review, please read the other one star reviews and note the similarities and patterns. And keep in mind that this is a company who filed an unjustified and overstated mechanics lien on our property without even the common courtesy of notifying us (we happened to notice it on an itemization list they sent us). And while they didn't want to refund us the $10,186.74 we asked for, they did offer us $5000 in exchange for not posting negative reviews. After all of the negotiations, we were grateful that in the end they chose not to refund us anything, because we feel it is more important to share our story and warn other homeowners.