Sherri helped me and my boyfriend out in finding a mattress we absolutely love! Great customer…read moreservice!!

We shopped numerous stores trying to buy a split king bed frame and mattress. Mattress Warehouse in…read moreBarboursville met our needs! The salesman (David) listened to what we wanted and showed us several options. He was very knowledgeable and patient as we expressed our needs and concerns. We bought the Tempur-pedic frame and a soft mattress. We love the mattress and are still adjusting the frame to the just right "baby bear" setting, but can honestly say the night passed so quickly with such a restful sleep! We are not too fond of the mattress pad you have to buy; would prefer one with some padding. Would recommend frame and mattress to anyone! The delivery/set-up team were awesome also!

Gentlemen were courteous and helpful. Delivery was later than promised but understandable with…read morerecent weather. Would prefer human contact not chatbot

This was the worst delivery and installation experience I have ever had…read more 1. The ChatBox time estimates were wrong. It was first stated as being at about 1:05pm. The crew actually arrived closer to 2pm. Not a huge problem. But don't offer a service that is this undependable. 2. When the crew arrived to replace our old dishwasher the crew leader informed us that they couldn't do the install because we were supposed to have the old one disconnected from water and power before they arrived. No one told us that. They eventually decided to disconnect our old one and proceed. 3. They said they couldn't install the new one because they needed to secure it with bolts that screwed into the countertop! The countertop is quartz (like many others) so that was not an option. I told him that the new one had screw openings inside the front door that allowed the unit to be screwed into the wood cabinets on either side of the unit. He said it did not. I went to his truck and showed him clearly where they were. 4. Then he said: we can't install it because our old one was hard-wired to the electric and they could only install ones that plugged in. Again I told him, that no one at Big Sandy had said anything about that. He called his supervisor who told him that, yes, he could connect it to the hard wired circuits. I had the electricity turned off to make sure this could be done safely. 5. At some point, he or his assistant connected the drain hose from the new unit to our drain hose that goes to the garbage disposal and drain. Much later I found out that they had not tightened that and it leaked a lot of water. I had to tighten that to correct their error. 6. Finally he said they couldn't install it because the new 6-foot water supply hose would not reach, even though the old dishwasher had used that exact length. He said we would need one about 10 feet long. (As far as I know, no one makes one that long.) 7. At this point, it was determined that this install crew could not do the install. As they were finishing up to leave, they put wire nuts on the bare exposed electrical wires from the house, that would have been used to connect to the new dishwasher. After we decided to get an electrician to install the dishwasher, we found that most of the kitchen outlets were inoperable and kept tripping a GFI on a wall outlet. For nearly two days we had no cooktop, trash compactor or handy wall outlet, in addition to having a dishwasher standing, disconnected in the middle of our kitchen. The electrician showed us how the "installers" put the ground wire inside one of the wire nuts with one of the hot lines! If they knew THAT LITTLE about electricity, I was glad that they had finally found an excuse NOT to install the unit. (Photo attached.) This install crew (from Zeke Home Improvement or some such name) did not want to be here from the minute they stepped into our house. I can only assume they are paid by the JOB and not by the HOUR and are only interested in doing quick in-outs. They were not qualified, equipped or interested in doing what was needed. We had to hire a professional electrician to come and do what they could not.

If you are looking for low to mid quality furniture at super-reasonable prices, check out this…read moreplace. They carry new furniture in addition to lightly damaged furniture. Other high notes include their in town delivery deal and the super helpful and accommodating staff!

Outstanding customer service. We bought an adjustable bed frame almost 5 years ago. We lost the…read moreremote and had to get another one. The new remote wouldn't pair up as it should so the guys at the store sent a tech out at no charge and got it working. That is great service. We will continue to buy there!

Great experience! Josh was very informative in helping us make a decision in which mattress to buy…read more Also great about keeping us informed on when it would come in and be delivered. Delivery persons very friendly and professional as well. We were impressed how much we seemed to matter as a customer. They exceeded our expectations on all levels! We will return for other purchases and will highly recommend this business to our friends. Josh brings the meaning of good customer service to a whole new level!!! Thank you!

Real Amish furniture from really great people. Love the swing sets and everything here…read more Bookmarking this page for the rest of my life :)

From the owner: Retail Furniture Specializing in Amish Made Furniture including living room, dining room, bedroom,…read moremattresses, bookcases, entertainment, kid's furniture, office furniture, outdoor furniture, playgrounds

I stopped in on Labor Day weekend in need of a twin matress and box spring and Kelli took great…read morecare of me. She was very friendly and worked with me to help me stay in my price range. Everything was quick and pressure-free. Highly recommend Kelli and Sleep Outfitters!

Kelli was very helpful and patient, guiding us through the purchase process and answering all of…read moreour questions. We didn't plan on buying today but with all of her assistance we decided it was right for us today.

This is the absolute worst store I have ever been in. I bought a couch and recliner and the…read morerecliner was not going to be in for six weeks so I decided to buy elsewhere. The guy George in the store was rude and will not refund my money. So basically they stole my money. I do not recommend this store to anyone.

From the owner: Specializing in: - Furniture Stores…read more- Mattresses

I needed a new sofa/couch to replace an old piece. I went with a friend to all of the furniture…read morestores from Southridge to Dunbar and even down to Huntington and back. My friend and I searched through types of sofa and types of fabrics trying to find something that I liked and that was comfortable. We realized we didn't know the terminology used for different styles of arms and other components of sofas and the staff at Pugh assisted us with that, which helped when we explored other furniture retailers before returning to Pugh. As far as quality, Pugh had selections that are as good or better than any other place in the valley, had a variety of fabric selections that rivaled any other store and - most importantly - had very competitive pricing. The staff was all very helpful and did everything they could to assist me through the whole process of buying a new piece, setting up delivery and removing the old piece being replaced. My experience with Pugh Furniture was excellent and I'd recommend Pugh Furniture to anyone needed new furniture. If you're in the market for a piece of furniture then you should definitely give Pugh a visit. David H

Stay away from this business! They do not know what customer service is! Unfortunately we…read morepurchased a Parker House leather sectional sofa which was just one defect after another. The company sent people out to check the sofa on two occasions. They claimed that Covid-19 was problematic for the availability of replacement parts. That will be two YEARS of doing NOTHING this May (less than two months to go)! I have called many times to speak with manager/owner but she is ALWAYS out or simply gone for the day! How we hated this furniture and now we have transferred that feeling to Pugh Furniture! This is a company I grew up with as having a reputation for quality. Well, no longer! Avoid this place! They are charlatans. They gladly take your money and if you have any problems, too bad for you! We have given away the sofa. We purchased from the Ashley store. It was not easy as I am a disabled veteran and rely solely on my VA disability to support my family! Shame on you, Pugh Furniture! You will never get another sale from me nor anyone I speak with who might even be contemplating shopping at Pugh Furniture!

John was amazing! He was informative and not pushy. Husband and I highly recommend.read more

It's comfortable and exactly what I wanted, makes it hard to get up in the morning tho lolread more