Outstanding customer service. We bought an adjustable bed frame almost 5 years ago. We lost the…read moreremote and had to get another one. The new remote wouldn't pair up as it should so the guys at the store sent a tech out at no charge and got it working. That is great service. We will continue to buy there!

Great experience! Josh was very informative in helping us make a decision in which mattress to buy…read more Also great about keeping us informed on when it would come in and be delivered. Delivery persons very friendly and professional as well. We were impressed how much we seemed to matter as a customer. They exceeded our expectations on all levels! We will return for other purchases and will highly recommend this business to our friends. Josh brings the meaning of good customer service to a whole new level!!! Thank you!

When my dad was in the hospital, we found out his adjustable bed had broken the same day we were…read morebringing him home. It was a stressful and urgent situation, and we didn't know how we were going to manage his care without it. I called Wells Home Furnishings, and they immediately understood the urgency. In less than four hours, they had a new adjustable bed delivered and fully installed in our home. That level of responsiveness is rare, and it made an incredibly difficult day so much easier for our family. Wells isn't just a great furniture store--they truly care about their customers. Their kindness, compassion, and willingness to go above and beyond meant more to us than we can express. Thank you so much for everything you did for our family. We will never forget it.

Place is a joke. The workers act like they are too good to talk to you. Won't be returning.read more

I needed a new sofa/couch to replace an old piece. I went with a friend to all of the furniture…read morestores from Southridge to Dunbar and even down to Huntington and back. My friend and I searched through types of sofa and types of fabrics trying to find something that I liked and that was comfortable. We realized we didn't know the terminology used for different styles of arms and other components of sofas and the staff at Pugh assisted us with that, which helped when we explored other furniture retailers before returning to Pugh. As far as quality, Pugh had selections that are as good or better than any other place in the valley, had a variety of fabric selections that rivaled any other store and - most importantly - had very competitive pricing. The staff was all very helpful and did everything they could to assist me through the whole process of buying a new piece, setting up delivery and removing the old piece being replaced. My experience with Pugh Furniture was excellent and I'd recommend Pugh Furniture to anyone needed new furniture. If you're in the market for a piece of furniture then you should definitely give Pugh a visit. David H

Stay away from this business! They do not know what customer service is! Unfortunately we…read morepurchased a Parker House leather sectional sofa which was just one defect after another. The company sent people out to check the sofa on two occasions. They claimed that Covid-19 was problematic for the availability of replacement parts. That will be two YEARS of doing NOTHING this May (less than two months to go)! I have called many times to speak with manager/owner but she is ALWAYS out or simply gone for the day! How we hated this furniture and now we have transferred that feeling to Pugh Furniture! This is a company I grew up with as having a reputation for quality. Well, no longer! Avoid this place! They are charlatans. They gladly take your money and if you have any problems, too bad for you! We have given away the sofa. We purchased from the Ashley store. It was not easy as I am a disabled veteran and rely solely on my VA disability to support my family! Shame on you, Pugh Furniture! You will never get another sale from me nor anyone I speak with who might even be contemplating shopping at Pugh Furniture!

My wife and I came in looking for a mattress/box spring for a new bed we were purchasing for our…read moreson (for Christmas). Greg met us and walked us through the store, educating us on what we might need. That was really important to us because we really didn't know what we needed. He made the experience really pleasant for us and we left super pleased with the service and the purchase we had made. We had a little mix up on our end and went back into the store and, once again, Greg took care of us and helped with a solution. Everything was quick, easy, honest and straight forward. Our experience was a 10 out of 10 and I will be happy to share our experience with our friends, family and neighbors. Greg knew his stuff! Pleasant experience! Jerry and Traci Bishop/Pikeville, KY

From the owner: Sleep Outfitters is dedicated to helping people sleep better by understanding individual needs and…read moreguiding each guest to the right sleep solution. Our Outfitters focus on comfort, value, and expertise to ensure every customer rests confidently and comfortably.

If you are looking for low to mid quality furniture at super-reasonable prices, check out this…read moreplace. They carry new furniture in addition to lightly damaged furniture. Other high notes include their in town delivery deal and the super helpful and accommodating staff!

They sell quality furniture and offer great service…read more Deliver is a great option and the warranty covers all the work if need to be

We have purchased furniture from Vail furniture for years . We have found their Furniture to be…read morehigh quality but more importantly their staff to be excellent . You definitely receive small town service and kindness from this store !

Great service very helpful going back for at least two more beds possibly three Danielle was…read moreawesome delivery guys too very satisfied

Danielle was super helpful. I told her what I was looking for and she set me up with exactly what I…read morehoped to find