If I could give negative stars, I would. We absolutely LOVED the nurses and doctors, but their billing department is a different story. My son was born this last September and at the time, the machine the hospital uses to test infants hearing was broken. No big deal, right? WRONG!!!!! We were told that we HAD to bring our son back when the machine was fixed, but we were insured that it wouldn't be a big deal as they weren't going to charge us for it. Several weeks later, we got a call from the OB department informing us that the machine was repaired and to come in when we could. We arrived at the hospital where a receptionist administered the test and we are gone in 3 minutes. About 8 weeks later I get a bill from VVMC for $402. I call the hospital to see what it was for, they tell me that AETNA denied the claim. So I call my insurance company. Because the hearing test was performed AFTER our hospital pay, it was considered "experimental, " and therefore, they would not cover it. I called VVMC back on December 26, 2013. I told them the ENTIRE story again and they told me to send an email to their "review committee," and I would hear from them in about 30 days. 4 months later, no word from the aforementioned committee. Instead, I get a letter from their billing department, threatening to turn us over to collections. At this point, I am extremely frustrated. I contacted the hospital AGAIN, and AGAIN, they direct me to their "review committee. " I inform them that I had done so 4 months prior and THEY NEVER HAD RECORD OF MY EMAIL!!!! Fortunately, gmail has my back. I forward the email I sent in December along with the response I received confirming that they had gotten it. A week later, I receive the following email from the Clinical Coordinator of the OB department; "I am the Clinical Coordinator for the OB Dept here at VVMC. Your question regarding the Hearing Test charge for your son was sent my way for review. This charge is correct. All newborns are required by the state to have a hearing test done during their hospital stay or shortly thereafter. This would normally have been a charge listed on your newborn's hospital bill but due to equipment failure, you needed to bring your son back in to have the test done and thus received a separate bill. First of all, thank you for doing this. I know that as new parents it can be difficult to even leave the house, so we appreciate your willingness and understanding of the extenuating circumstances. The charge of $402.65 is correct. I know that this seems high but this is a standard charge and is comparable to all other Colorado hospitals. Often the test takes longer and requires more staff time. It sounds like your son's did not. However, the charge is the same for all patients. Also, there is time accrued by staff for documentation and submitting data to the state as well as your pediatrician of choice to allow for any further follow up as needed. Truly though the reason for what seems to be a high charge is the cost of the equipment. Although it does not appear very high tech, obviously the fact that a machine can accurately test a newborn's hearing within a 3 minute timeframe (as in the case of your son) proves that it has high value. Therefore, much of the charge is to recoup moneys spent on the equipment, including repairs and any upgrades and replacements over time". I realize that $402 isn't THAT much money. HOWEVER, with the amount of money that these CROOKS have already EMBEZZLED out of me and my insurance company you would think they would at least offer me a reduced rate, right? NOPE!!! If you are ever injured, or are considering having a baby in the Vail valley, do yourself a favor and drive to Glenwood. read more

Vail Health - A review that was not "recommended, " but it shows how negligent the VVMC billing department is. - Hospitals Near Me - Vail, Colorado

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We were vacationing in Vail when I started to feel yuck! Thankfully, VVMC was able to fit me in same day. I thought they did a great job. They took care of me, they were easy to deal with, and they did a thorough job of reviewing my symptoms. However, when I got home I still felt yuck so I went to my doctor at home for the same thing. Here's the problem ... I am holding a bill from VVMC and a bill from my home doctor for identical services and yet VVMC is over 70% more expensive. YIKES! I know insurance companies are often painted as the bad guys but hospitals / doctors that overcharge for services can be just as damaging when it comes to expensive healthcare in this country. Beware and do your due diligence but VVMC is pricey compared to my hometown doctor. read more

Is about 1:30am March 25th, 2020. I came to the emergency room because I can breath, my body is pain, and I have a horrible cough. All I ask was to be seen, they refute to provide service because I didn't have a fever. A quick remainder you're here to be part and help out our community. Thanks god bless read more

Doctors are great! Billing- Different Story. They will charge you and overcharge you and then not negotiate. Make sure to get charges up front and negotiate at the time of service. read more

never open. not terribly helpful. waited for a long time and felt rushed and just sad

A true value in Vail , eat there a few time everything was fresh and tasty ! Had lunch specials shrimp bowl and salmon were good !!

Brought my son in for food poisoning and severe dehydration. We got in very quick. The entire staff was amazing from beginning to end. They treated an 8 year old kid great. Yes we were there for about 4 hours or so till they could get him hydrated and not to vomit anymore, but they went above and beyond to accommodate us! read more

Tore my ACL skiing at Vail today and had to be carried off the slopes and taken the emergency dept at Vail Health. Needless to say, it was not how I wanted to spend Christmas, but I am so thankful to all the medical responders, PTs, and doctors. Everyone I interacted with was speedy to respond, kind, and communicative in spite of the fact that I was a nauseated, stressed out mess following the incident. They were even able to get me a same-day MRI with very little wait. Thank you to everyone at Vail who took such good care of me today! read more

I had back surgery here 4/15 the care staff was Great! On the other hand prior to surgery it was discussed with me that a chemical to be used most likely would not be covered by insurance I signed a form stating it could cost me $2-3k out of pocket as a self pay negotiated rate. Vail Valley Medical has been trying to bill me $9800 and will not correct the amount. At my last Doctors visit to the Steadman Clinic 9/28/15 I asked the Doctor to review how much of the product was used compared to the billing amount, "He said I was being grossly overbilled"... And talk to the billing department to get it corrected. I have been trying to do so they are impossible to work with, they just hold the patient hostage to their charges.. I now have no choice but to have legal representation resolve and I am taking this horrible experience to the Denver news channel to expose their corrupt billing practices.. As it is very evident reading all of the Yelp posts.. Good Luck you Will need it! 12/19/16 I was just called by VVMC billing dept informing me that I had an unpaid balance of over $8k where in the world do these people come up with this crap!! I was told in 2/15 that the outstanding balance of $3500 was being written off.. Here 10 months later they call and say you owe this amount I asked why I had not been being billed, they said the account was on hold. Who the heck puts an account on hold when they are supposedly owed $8k... What a SCAM!!! read more

I was actually pleased with my ER doc. He accurately diagnosed my son without ordering a bunch of unnecessary tests. But I was shocked to get a $1500 ambulance bill to go 0.05 miles. It took longer to fill out paperwork than to transport my son. Ski patrol ordered an ambulance without asking, and the ambulance people won't tell you the cost. There was no emergency and an Uber would have been fine. When I challenged the cost, the administrator (Veronica Ross) wouldn't reduce the bill. They of course then threaten you with bill collectors. Very shady, and it turned me off of Vail entirely. Going back to Steamboat. read more

I visited the VVMC urgent care in Gypsum and after misdiagnosing me (later I ended up in the Glenwood Springs Hospital with pneumonia) they sent me a bill for $1043 and denied my request to dispute the bill for misdiagnosis. Terrible experience. I would not recommend EVER using VVMC. If they get your diagnosis wrong (and chances are they will) they will still overcharge you and insist you pay the bill. read more

Emergency room Dr rude (tall skinny brown haired guy) and SO unempathtic? Why us he an emergency room Dr??? He acts like he hates his job! Billing is awful just like all the other reviews state. They overcharge for Everything, my blood test was $350 and the last place I had the same test in my other State it was $200. For a "non profit" they are a big rip off. Be sure to double check your bill line by line. read more

My daughter fell while skiing and had to have surgery on her clavicle. Dr Joseph did the surgery. EVERYONE at the hospital - from valet to anesthesiologist - were amazing. Kudos also to the entire staff at Beaver Creek Medical clinic and the ski patrol who tended to her. Being in the medical field myself and now being on the receiving end, everyone was so sympathetic and held our hand during the entire ordeal. It's very hard having to receive medical care, much less surgery, when you are not in your hometown. Kacie, her post op nurse was over-the-top great! read more

With the cost of medical treatment going through the roof this place is the top of the heap. Went in felling kind down, anyway the test started. Somehow I was tested for lime disease. Well I never said it was OK to run a test that was not covered by my insurance and cost almost $700. After checking with other medical practices that test should never have cost that much, more like $100.00 Turns out they shipped the results out to another lad that charges a certain fee, when it come back they mark it up. Lime from what I have been told is an in easy house test. When I presented my concerns I was told it didn't matter and that I still owed the money. I never approved the test nor the cost of the treatment. Not fair. Take care in who you use in Vail for your health care. Allmost of the doctors are under the same umbrella in the Vail Valley, very few are still under their own practice. The only thing I can say good about the place is the people who where working seemed very nice and concerned for my health. read more

This hospital gets 5 stars from me because they are very kid friendly. I went there with a 6 year old girl that was diagnosed there of having a spiral tibial fracture. She was really sad and crying. They made her feel really good. They brought her the cutest little stuffed animal dog. They let her pick her choice in color for cast (she chose pink). She came to the hospital sad and left happy in a wheelchair with her stuffed animal and pink cast. The service was fast too. The doctors were also very nice. read more

Went to urgent care while here on vacay. Everyone was nice and helpful, and we got an appointment for later that day. Pleased with the level of service. read more

Your review helps others learn about great local businesses. Admitted through ER with asthma attack and very high blood,pressure and heart rate. The doctors were great but my effort here is to commend the staff. To a person each was timely, all, kind and caring. These are cream jobs for those who want to work in the mountains and the human resource folks have done a great job. The staff ismjustbfantastic. Thou a 52 bed hospital they have all most people will need. A huge new building is under construction, which is always sign of a well run hospital. I was very impressedI. Great service, very good and smiling kind staff. What more can you want high in the Rockies? I wrote this because too many people,will,take the time to write something critical and not enough people take time for worthwhile accolades. And this hospital team deserves it. read more

We have a vacation home here and have used the VVMC 3 times. The staff is professional, kind, efficient. We have never had a problem with billing other than one incident that was easily remedied. May nobody need to go here, but if you do, know you are in the best of hands. read more

They were super friendly and helpful- I think this might be the only pharmacy for miles around. They pointed me exactly to what I needed- the blooming sage was giving me horrible hay fever- and they saved my vacation, yay!! read more

Although the hospital staff was fine. The fact that Eagle Paramedics the ambulance service is tied with ZERO insurances...you are billed the full amount for a 3 minute service to the hospital. $1,325.50 was our bill. When I spoke to Eagle Paramedics, she stated they do not contract with any insurance company. I find this appalling, shady and such a disservice to out of state skiers. Shame on you Vail hospital and Eagle Paramedics. read more

I had the most horrific experience of my life at this hospital. For hours my husband and I were in the ER asking if the patient was ok and for hours were were told nothing. And then a man came in and said "well I guess you know he is dead" I went to my knees in shock. I actually did not know that. Do these people have even one day of any kind of training? I had always been told for all of the years I lived in the Vail Valley ( which was 28 ) that the the corridors office was horrible. I know I woman who dealt with them when her son died, and she carries specific instructions in her wallet that upon her death her body is to be moved to one of the other counties. If you can avoid this hospital I highly recommend you do so. I give it one star only because it wont let me post with no stars checked. read more

The doctors were very nice and were very experienced, so I felt completely safe. They gave me the best attention and recommended that I lay off certain foods and certain terrain because of my fractured tibia. They didn't give me too much medicine - just the right amount I needed. They had very good visiting hours do my family could come and check on me. They definitely did a great job of driving from Beaver Creek so that I wouldn't be in too much pain. This is the best hospital for urgent response and care for patients. Thank you, Vail Valley Medical Centre! read more

The staff at Urgent Care was great. Billing is a nightmare. Amount billed was $986.35 to take a splinter out of my daughters heal. Our insurance paid most of it, but WOW!!! We were visiting from out of town. I checked my insurance online before we went. As you probably already know you get a doctor bill and a facility bill. The facility had no problems. The doctor for some reason had my old info. About 5-7 months later they finally googled my husband's name and found our phone number. They billed us for SURGERY at Vail Valley Medical Center. I call my insurance company and was told we shouldn't have been billed that way. I tried to tell that to billing, but they didn't get it. So I asked for a manager. They were supposed to call me back. I didn't get a call I got turned into collections!!!!! ARE YOU KIDDING ME??? read more

My Mother was brought here September of 2016 From a Wedding in pain and low Oxygen levels. We were told she may have Gall stones. By April 8th we lost her to Cancer of the stomach, and Liver. Always reach for a second and even 3rd opinion!! read more

Vail Health Accounting is the worst ever encountered and biggest renegers of agreed adjustments to rates. I have no complaints of the physicians, nurses, techs, and aides, they are the best in their field while in accounting have yet to meet one who is worth the name. Made agreements to adjust bills, confirmed by a supervisor, and after having made the first installment they sent my account to collections with CBE. When approached about this they had the audacity to deny having ever received any payments and even after finished making the agreed number of payments and paying the amount agreed to they still denied ever receiving any payment or processed, " we would never process a check if sent to collections." When providing copies of the processed checks showing their endorsement they changed their story to that they did not agree to installments but to "full one-time payment". Why in the world would I request a reduction if able to pay a full amount? And still in collections, after having paid the full agreed amount, now for the reduced portion of the bills. read more

I've had 6 surgical procedures here since June of 2014. In my opinion, the quality of patient care, pre and post surgery, has deteriorated in these 3 years. A few months ago I waited 3 hours past my scheduled surgery for a 3 1/2 hour procedure. Since I live 150 miles away, it was 2:00 am before I got home. I was told I would be contacted the next day to see how I was doing. No one ever called. I had issues and became frustrated with trying to get someone to return my phone calls. The procedure failed, so In May, after pleading for an earlier time, I was scheduled for a 4:00 surgery. Once again I got struck in pre-op with no TV, and they sent my phone with my friend a couple hours earlier thinking the doctor was coming soon. I was finally wheeled into surgery 4 hours later. I was the very last patient to leave arriving back home at 3 AM. Again, I felt terrible for my "designated driver". That's what you get for asking for an earlier time. Although I have been generally satisfied with VVMC, I think they're spreading themselves too thin to be able to offer the patient care they used to by overbooking like crazy. read more

1. DON'T PAY UP FRONT: VVMC will try to estimate your co-insurance payment and ask you to pay on the spot. Do NOT do this. Tell them to bill you. I paid on day of service- yet they maintain no record of it ... keep sending me bills for the full amount. I had to send them a copy of their receipt and a copy of my credit card statement showing payment. Yet they still haven't figured it out. 2. When we went in another time we went to Colorado Mtn Med. (housed inside VVMC) instead of the ER to avoid the high costs. My daughter was ordered an MRI in the early afternoon ... yet we sat there while they tended to ER patient MRI needs and any new ER patients the came in resulted in her being "bumped". By the time the MRI was done, there were no docs at the hospital to read it and she had to sit on a broken leg all weekend- without us knowing it was broken. 3. There are excellent doctors at VVMC and the physician costs are reasonable, but I don't understand why VVMC has such obscenely high hospital costs as compared to other hospitals. We've got ski racers in the family ... we've done the comparisons. read more

Awful awful. The first night I was at the hospital my nurse didn't maintain my iv. My arm was completely on fire and I didn't see her for another half hour after pushing the nurse call button. I guess she was busy with other patients. I guess they might be short staffed, but this was completely miserable. Also during hospitalization my bathroom wasn't cleaned and I had to make my own bedding. It's unfortunate that this is the only hospital in the valley. If I had to go somewhere else I would go to summit or Glenwood. Vail valley medical center is a terrible hospital. Not only do they charge you for services unrendered (check your bills thoroughly)....but the training of the staff seems minimal and the management is lacking. I called the human resource department and was treated very rudely and defensive. I believe I spoke with a Tanya. She was extremely unprofessional. I have to repeat my self. AWFUL!! read more

This place should be shut down. I had a snowboarding accident. The doctors and nurses took good care of me. Couldn't be more satisfied. The issue came in that these shysters decided not to work with my insurance for whatever reason. I am and Engineer at a great company, with world class insurance. They told me they lost the paperwork and their system crashed so they could not send the bill to insurance and work with them. After over a year of fighting that they needed to work with insurance they turned to another deceiving tactic. This is where it goes from shady, to what I classify as how is this legal!! A shady lady called and said everything had been taken care of. I was not to worry about anything. I was elated. It wasn't until a few years later that I find out this shyster of a collections lady decided to turn it into a collection agency. How is this practice legal!!! I have insurance. Work for a large engineering company. There is absolutely no call for this practice. read more

Overall the medical attention I've received has been good. However, their billing system is an absolute nightmare. They assign a different account number every single time you come in for a different appointment. I had several different accounts with different $$ that I owed. I asked them to combine them, upon which one service rep said she did. Well, imagine my surprise when my credit score suddenly dropped 30 points because they sent one account over to collections without ever calling me. I was under the impression that every month I was paying off $50 for my account and I was current. When I called them they had an extremely difficult time figuring out what I owed (I spoke with several managers, too) and they couldn't tell me which account triggered the collections activity. Even after I paid off collections, I had to call them to see if there was anything I owed on any other account. Lo and behold, I still owed them $176 that they were beginning the process of sending over to collections again. They refused to remove this report from my credit, so it will remain there for seven years all because of their incompetence. I have never been late on any payment in over 20 years. Be advised when you go there that you are entering a billing nightmare that can impact your credit score and therefore cost you and your family more $$ in higher interest rates. I will avoid their whole medical group like the plague. read more