We love John at Vails Gate Tire and Auto. They never do more work than needed and are fair with their prices. John treats you like family. I was also very happy to see that when driving my car out they had put a seat protector so that nothing got on the seat. That's how it should be! read more

I had a very disappointing experience at Mavis Tire in New Windsor, NY, and I won't be returning. I made an 11:00 AM appointment on Friday, July 3 to repair a slow leak in my front right tire. A simple tire repair should not have taken 2 1/2 hours, yet that's exactly how long I was there. What I don't understand is why the technicians spent time opening my hood and inspecting mechanical components that had absolutely nothing to do with the reason I came in. I wasn't there for a vehicle inspection or maintenance--I was there to have a tire repaired. My tire should have been fixed promptly, especially since I had an appointment. To make matters worse, I was charged $43 to repair a tire with a nail in it. Most reputable tire shops charge around $20 for a standard plug-and-patch repair. The biggest disappointment came a week later when the tire started leaking again. I had to take my vehicle to another tire shop, where they repaired it correctly. While waiting, I also noticed that the customer experience left a lot to be desired. The restroom was dirty, the waiting room had uncomfortable chairs, and the television was broken, making an already lengthy wait even more unpleasant. So, after waiting 2 1/2 hours, paying what I consider an excessive price, sitting in an uncomfortable waiting room with a dirty restroom and broken TV, and then having to pay another shop to repair the same tire correctly, I have to ask: Why would I ever go back? Based on my experience, I cannot recommend this location. read more

My guy took his car for a low tire. Turns out they said there was a nail in the tire. Turns out there was a nail in that tire 5 x . Then he got a new tire. turns out there was a nail in the other tire, four d got a new tire. Took my car for a yearly inspection. I needed was 4 new tires. No, just No read more

Positive results,customer friendly,and reliable the manager and front desk are professional and truly valued customers . Been going for years seen people come and go but looks study now and of quality. I got my oil changed earlier an needed tires and am thankful good job read more

These are the nicest and most trustworthy and honest people I've ever met and I'll never go anywhere else for my automotive repair needs. They were also very kind to my young son when he first started driving and needed a lot of repairs on his old jalopy. Amazing family and great business. read more

This is the only place I'll go to for any of my car needs. Everyone here is so friendly and helpful, and they do a great job of explaining everything to me if anything needs to be done. I never wait long as they get the job done fast. read more

Spoke to Son through email setting up appointment. Spoke to his Dad in person. Friendly, accommodating and fast service. I met one of the customers while I waited. The customer spoke highly of this business (helpful). Great environment and clean read more

Had a bubble in my tire, went there when they opened and they took me right in. Would recommend and will be returning for future work on my car. read more

I'm a mechanic and am too old to do my own work. I've been using them for 2 plus years and couldn't advise anywhere more. They are honest and professional. Highly recommend. read more

Excellent service each time I go. Friendly and honest people that I can trust with my vehicle. They've provided efficient service each time.

This may be the last honest auto repair shop on the face of the planet. Nicest people you will ever meet. I took my car in for wheel alignment after getting new tires and it couldn't be done because my car is older and the parts were frozen in the back. They could have done the front only (which is useless) but they were honest. I love them. No matter what goes wrong with my car I will always check with them first to see if they do the repair. LOVE THEM read more

Called last minute to have an inspection on my truck today. John was very friendly and took me in right away. The service was professional, honest, and overall very pleasant. It appears to be a family owned business and I highly recommend them; they all were very kind and honest. I can honestly say I enjoyed my time there and was made to feel welcome and comfortable; I didn't feel rushed and they were not pushy. Also, the shop is very clean, the employees were very careful with my new truck, and everyone was extremely professional. I've been to many car shops but this is the BEST car shop around! I will absolutely be a returning customer! read more

Great place! They are very friendly nice people . You'll be in and out quickly too . I had new tires put on by them and breaks done .

This place provides an old school experience, you don't see a lot of that today. Friendly knowledgeable staff, quick and efficient and great pricing. Would highly recommend - too bad there isn't a 10 star rating! Larry G read more

Very nice and quick! Had a really pleasant stay at the shop. The family is nice and very respectful. They make you feel welcome and they also have a nice chat with you while you wait for your car to be finished. Would highly recommend to people to come here instead of other shops. Especially mavis tire shop. This people at Here are awesome. Will come again to bring my truck if it's needs new tires or brakes done. read more

I recently moved to this area and needed an oil change and my tires rotated. Vails Gate Tire & Auto is great! John and Alexander are very friendly and accommodating. The garage bays are immaculate. The waiting area is clean and comfortable. The price for the work was extremely competitive and my car was delivered to the front door when the work was finished. I can not recommend this shop enough and they now have a new customer for life. read more

I worked in a tire shop in high school and am rarely happy with auto service in the NY area. I had new tires put on my van at Vail's gate on a recommendation from a friend. They did the best tire job I have had done in 20 years. Clean shop, careful, and professional. Their price was also lower than others I had called. They will get my business every time. Thank you. read more

Excellent excellent excellent excellent excellent excellent excellent service. Traveling and visiting family, possibly moving up here, and now I found my one and only spot to go to for my tire and part needs. They were more than courteous and kind, and their professionalism was at an all-time high to where everybody should be taking notes from them. They got me in quicker than 3 minutes serviced my tire repair within 5 minutes and paid in done and a total time of 25 minutes. I will definitely be back for all of my purposes a car and Auto needs. They are also willing to work with you when you are financially in trouble and they will work with you. Definitely a big plus and they were very very very friendly to my little girl. I showed her where the play area was and they asked me to if I needed anything to let them know. They walked me through the entire process never once failed to make sure everything was okay okay and that I understood everything. I recommend everybody and nine counties go to and only go to these amazing people. read more

Great service, wonderful, fast and honest. The work was done super fast and they made sure to advise as to other things that might need attention. Good price and good work - really helpful! read more

This shop does great work! I was very happy with my tire installation and balance. My car feels a lot more smoother. I went at 8am and was out in a short period of time. Prices are very good and the owner John is a very nice guy, polite as well. I recommend anyone looking to service their vehicle to come here. read more

We were very lucky to have found Vails Gate Tire & Auto on a trip to West Point this weekend. We drove up a day early to see an Army football game but got a flat tire just as we arrived. Calling local tire stores late afternoon on a Friday, no one had our tire size. John Tamil at Vails Gate Tire was the only one who said he could order the tire from his warehouse and have it delivered the next morning. In the morning, we drove over to his store. John took our spare tire off, put it away, and prepared our car so when the delivery truck arrived, he put the new tire on in minutes. And we were able to make kickoff at the Army game. Both John and his wife were so friendly and reassuring while we were waiting. We highly recommend Vails Gate Tire for quick and personal service. read more

Love this place ! So helpful and honest , great prices and amazing Customer service. Bought and installed 4 Falken tires with free tire rotations . Tires are fantastic in the snow and rain , quiet and did I mention amazing price ! read more

Wow! Excellent and professional service, just found my new place. Great team, will bring my other cars. Congrats on your grand opening!