My fiance had a tire blow on the freeway. He called this company requesting a tow and was told they would arrive in 20-25 minutes. 50 minutes later he called back because the tow truck had yet to show up, and he wanted to know if they were still on their way. He was told that they were already heading towards him. He did not call another tow company because at this point he was told again that the driver was on the way, and he didn't want to have another company show up at the same time. 10 minutes later the driver called to ask his location. This is concerning because the driver should have had the location initially. After the driver got the location he showed up 30 minutes later. My fiance was waiting on the side of i40 for an hour and a half before the driver showed up. This was a complete failure on the company. Whether the driver wasn't dispatched after the initial call, or what the issue was on the company's side, a customer should not be left on the side of the freeway for that long. When I called to let the owner know what had happened and to try to get an explanation as to why it happened, I was spoken to extremely disrespectfully and told "you could've just called someone else" "you're just calling to complain" and other comments along the lines of that. I asked if there was any way we could receive any type of compensation for the wait and I was told, "other companies charge more so why would I refund you?" Which I then explained that telling someone a completely wrong time to expect a driver, not calling to update the customer if there is a delay, and having the customer wait an additional hour from what they expected to wait is not acceptable. The owner then repeated that he will not be giving any type of compensation, told me I just called to complain, and hung up. I understand that my fiance could've called a different company after the wait, but he was trying to give them a chance to complete the job, especially since he was told a driver was already on the way. The whole situation from beginning to end was handled extremely unprofessionally and I would NOT recommend this company to anyone.
After further investigation, someone who called a different company, as the owner told me I should've done, was charged a cancellation fee. Also, the owner has responded extremely unprofessionally, and in a pompous manner, to other reviewers that had similar issues. This company is just bad news through and through. read more
