My girlfriend accidentally locked my keys in the trunk of my car yesterday evening and AAA assigned Santa Fe Tow. Leroy arrived within 15 minutes and got me into my car in five. He was just going off shift and was nice enough to take me as his final job of the day. A really nice guy and obviously knew what he was doing, he said he had been at it 14 years and it showed. Excellent job! read more

Our driver/technician Dennis was freakin' awesome! He helped us out with our vehicle situation and was a great resource in our time of need! read more

Santa Fe Tow - Towing Near Me - Albuquerque, New Mexico

AAA sent Santa Fe Tow to me ( yesterday). They said it should be an hour, possibly less. It was around 5:30 in the afternoon, so my expectations were low. He was there in under 15! So embarrassed that I missed his name, but he was wonderful. Put air in the tire, which immediately came right back out. I knew it had a gash, because we saw it. The he plugged it, still a very slow leak, but it was fine from NE heights to the North valley, and was still good to go to the tire shop in the morning. He couldn't have been nicer or more professional. We were really pleased! He also waited while my friend drove twice around the parking lot to see if it would hold. Amazing service. read more

I have AAA and I requested to have this tow Company get my car and tow it appropriately 30 miles. Got a call a few minutes before they were to come and they said they don't tow that far. They said they would let AAA know and I would be contacted. AAA-kept sending them the request to come tow me and each time they would send it back. Hours later I am still waiting. How can a company who is through AAA limit the mileage that a customer request and if they do they should have AAA know that. After calling the tow company they were of no help and told me to call AAA. read more

On the evening of November 6 the battery in my car died. It was the second time that day even though the battery tested good, just low. I called AAA and they sent Santa Fe Tow. The guy got there quickly and jumped my battery in the snow. I told him why I thought the battery kept draining and he did a few tests on it. He talked to me about what the tests showed. He was so nice and professional. I highly recommend them. read more

These guys are efficient and amazing. My truck battery died and I realized this at 6am when I was trying to get to my job as an inpatient RN downtown. The first driver (called via AAA) was here in 20 minutes and jumped my battery in about 2 seconds and moved his truck immediately so I could race to work and clock in JUST in time. He told me to get a new battery (mine was at least 7 years old) so I used AAA battery service on my next day off and the driver was here and battery installed in about an hour total. Very professional, very quick and straightforward. read more

Santa Fe Tow to the rescue. Called 3 places before we could get someone to come tow our car. Carlos was on time, professional and took awesome care of our baby! These guys are professional, courteous and safe when it comes to your car. read more

We had a flat tire, and our spare had no air in it either. AAA dispatched Mike from Santa Fe Towing to tow us to a Discount Tire. Mike arrived in 15 or 20 minutes and offered to fill up the spare and change the tire for us, so we wouldn't have to use up a AAA tow. We gratefully accepted. He had it all done in no time, was very friendly, and gave us advice on getting the tire repaired. Very happy with the service. read more

Up from 2 stars, I'm giving Santa Fe Tow new review from a new perspective. My Jeep needed a tow to a shop on a Saturday at 4pm. Within an hour of calling AAA, George Torres appeared with a nice new flatbed tow truck. He was polite, kind, and completely professional. The truck was modern and comfortable. I rode with him to Pep Boys. He gave me advise on how to handle the front desk at the shop. Thanks George A much improved experience compared the last driver, today showed how a tow service can make a difficult day better. read more

Shae got to my house really fast after calling AAA for a flatbed tow. He was very efficient and courteous. read more

Santa Fe Tow - What the heck did I hit? - Towing Near Me - Albuquerque, New Mexico

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My car broke down and this Tow company was so responsive. My call was answered quickly and I was told someone would be there within the hour. Someone came within 15 to 20 minutes. Mike Brown was the tow truck operator and he was so kind and helpful! read more

I'm from Northern California here on vacation but my friend locked her keys in her car so I called AAA. AAA gets ONE STAR but I will deal with that later. Santa Fe tow came and got the key out of my friends car. If you are one of those enthusiastic maskers, you'll be happy to know that the tow truck driver was wearing a mask - woo hoo. I didn't get his name but he was so awesome. I give Santa Fe Tow 5 STARS - if you need help call Santa Fe Tow. read more

Mike was prompt, professional and courteous. I hope I don't need many tows in the future. If I do though I will call Santa Fe Tow.

Unfortunately I did not choose this company to work with, AAA did and I certainly will not use their services ever in the future. For them to be so inconsiderate of people's time is just unforgivable. I was in the restroom when they called and was within 4 minutes outside and the driver already left. I called the company at minute five and they were completely insensitive to the fact I was told I would receive a call BEFORE they were on their way (which I didn't) and the driver called once, didn't leave a message, and was gone in less than 4 minutes before I was deemed unworthy of their time. I was in the bathroom for chrissake!!!! Sheesh. Note to self, companies with morals like this shouldn't still be in business. Next step will be a lovely letter to the Better Business Bureau, triple A, and if they're managed by an overhead management company, they'll get a letter as well. read more

Just called Santa Fe Towing, shopping for a quote to transport my vehicle across town. Website says open 'til 7pm, I called at 425pm. Young guy (I assume) that answered the phone did not identify the business and was neither friendly nor informative. I grew weary quickly of his monosyllabic answers so I offered an insincere "Thank you and goodbye." I guess they do not need the business.... So, my recommendation is take your business elsewhere! read more

Can't even rate the service because a truck never showed up. Told it would be 20-30 min and got a call from the driver after almost an hour saying he would be here in 20 MORE min!!! Just quote a realistic time. Don't send a job to your drivers well after the time frame you quoted to show up. Called Dugger Tow and they showed up without any sign of SF Tow. Friendly, professional and took care of biz. Guess I wasn't priority. #SFTowFail read more

I would give them zero stars if I could. The driver was timely and courteous, but accidentally rolled my Charger off the wrecker too quickly and ran into a curb at the auto shop. We exchanged info, and they sent the rudest man they could find to look at the damage. After raising his voice at me on the phone and apparently trying to intimidate me out of paying for the damages to my car, I am making the necessary complaints to both their company and AAA for recommending them. read more

I didn't catch the drivers name. I'm a little tired since my truck has decided to break down twice in New Mexico. I am on my way to California and it seems like impossible to get there. The driver was very professional and reassuring. He was also on time and quickly got me to the shop I was going to(The Garage). read more

We got stuck on an undeveloped road while chasing a hot air balloon. We called Geico and they refused to come since we were too far from paved road. AAA was called and a guy from Armando Towing came out to assess the situation. Unfortunately he couldn't tow us but instead helped us move our balloon trailer back in the right direction which simply took a bunch of muscle power. He could have simply said good luck and left us without a solution but he actually went above and beyond the call of duty and gave us direction and pitched in a ton of muscles to move the trailer off the sand. Kudos to Armando Towing for helping out even when he couldn't really give us a tow. Highly recommended. read more

Wow! Just used their services last night after a tire blowout. This was actually the second rescuer that had to come out because the first one wasn't properly equipped...WTF?? So this second dude didn't check my AAA membership nor ID. I didn't get anything from him... No bus card, work order, no papers After trying to install my tire but couldn't because we couldn't find the anti theft lock, he told us he could tow to the dealership and drop it off for me. He made it better by saying I don't have to follow him and just go home with my husband. He said he'd drop off the car at the shop and key in the key drop. Fast forward to this morning... I called the dealership only to be told they don't see my car. After calling AAA I was given the number for the tow company. When I first called, they wouldn't even speak to me without the work order #. Soooo I had to call AAA back and called them back. Once I gave the WO# I thought I'm getting the info but nooooooo! They just took my phone # and said they'll get back to me. Have I said already that my Mercedes was MISSING? A little sense of urgency would be appreciated. So while waiting for the call back, my husband found the car and the keys at the dealership but found the car was not even locked and the driver left the key inside the car (under the mat) rather than the key drop as promised. Allllllllllllllll day went by and at 9pm I am reporting to you Yelpers that these guys didn't even call me back to tell me what they did with my car. HELLO? This is ABQ. I was super lucky to still have my car. DO NOT USE SANTA FE TOW!! They are unprofessional, not dependable, dishonest, and they just don't care even when their customer's car they towed is MISSING!! #soannoyed read more

The need for a towing company never starts off as a happy occasion, but thanks to Santa Fe Towing, mine ended exceptionally well. The rear axle of the Jeep Wrangler I was driving was resting on a concrete curb and one wheel was suspended over a culvert. We called AAA, and someone from Santa Fe arrived 15 minutes later (20 minutes faster than expected). The driver was reassuring, professional, careful, and very quick. He spent a couple of minutes figuring out how to handle the situation without causing any damage to the concrete or the car, then safely lifted the Jeep back up onto the driveway. The service was stellar. I don't live in Albuquerque, so as long as I can make it to the airport tomorrow without mishap, I won't be a repeat customer, but if you need a tow (or other roadside assistance), I wish you the same positive experience with Santa Fe Towing that I had. read more

Santa Fe Tow - Rescue in progress - Towing Near Me - Albuquerque, New Mexico

I had a battery replaced by Santa Fe tow. They were too lazy to put a terminal shim onto the positive terminal which lead to a VERY poor connection which then lead to my Alternator overcharging and eventually dying. This has been a COMPLETE headache and has cost me over $340 to fix!!! Alternator: $115 Mechanic: $150 Battery: $80 These guys can't even handle a basic battery change, I will never go through them again! read more

Santa Fe Tow - Lazy terminal shim!!! - Towing Near Me - Albuquerque, New Mexico

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If Santa Fe Tow is coming your way, know that you're in very good hands. My brief professional admission: I worked for AAA, the Auto Club, for four years. As a partner of the emergency roadside business, I got to know Santa Fe Tow and the owner, Armando Beltran. During that time I found the company to be exceedingly professional and fair, the drivers friendly and knowledgeable, the equipment top-notch, and the response times the best in the city. Since then, this company has expanded to service the entire metro area (save Rio Rancho) and last week they found me stranded near Lomas and Wyoming, and they didn't disappoint. Simply put: go with these guys. If you don't have a AAA membership, call 'em anyway. They're above the corporate line. By this I mean they'll work with you to find the best option for your stranded vehicle, be it a shot battery, a quick fix for your lockout, flat tire, a tow to your favorite mechanic or a comprehensive discussion about the next move for your transport of choice. Founded in Santa Fe, they're in the Duke City for good reason: they're the best. Reasonable prices and down home customer service make Santa Fe Tow the choice for we who depend on our vehicles, which basically covers, well... all of us. read more

I was referred to Santa Fe Tow by AAA and had a fantastic experience. Orlando was the driver and he went beyond the expectations. Definitely an A++!!! read more

Thank you Herman and Santa Fe Tow!! Herman helped us out several weeks ago when my dad's Volvo suddenly leaked out all the coolant in the parking lot. We called AAA and Herman was there very quickly and took care of everything. He knew exactly how to maneuver the car and helped us get it to our favorite local mechanic just before they closed. Not only did he save our day, he was also VERY nice, polite, friendly, and professional. Thank you for helping us out, Herman!! read more

Driver wouldn't even attempt to pull up the driveway. Granted it's a gravel hill but other tow companies have never had a proplem. We suggested he back up like others have done but he claimed he had tried that already. We watched him arrive so that wasn't true. I don't appreciate him lying. He obviously wasn't very good at his job and just left. AAA shouldn't be sending this company. This isn't the first time having issues with SF towing. Two years ago, they didn't get the truck strapped down. It rolled forward and busted the bumper. Luckily I saw it happen and made the company fix it. I will have to remember to request someone else when calling AAA. read more

Broke down 20 miles out of town and Santa Fe tow was dispatched to us by AAA. After 20 minutes of waiting the company called us and said "sorry we're too busy to come out but we'll call USAA and tell them to find you another company". After more waiting we hadn't received any updates and called AAA and turns out they knew nothing about them cancelling. The tow company still reported to them that they were on their way. Bad communication, bad customer service, and this isn't the first time either. read more

To Santa Fe Towing; THANK YOU SHAE! YOU ARE AWESOME.. A Tow truck professional named Shae helped me out today at O'Reilley's. My truck was vandalized and Shae helped me out so much. I had to get some parts due to my truck being vandalized and my left back tire being stolen and he assisted me with my spare tire. Thank you, Thank you. Shae; Excellent service. Also Joseph helped out too this past weekend too. THANK YOU SHAE, & JOSEPH AND SANTA FE TOW! YOU ARE AWESOME! I will recommend highly! read more

We were in albq for dr appointments 5/16/17, ran over something on interstae got 2 flat tires. AAA sent Ron from santa fe towing. Was very helpful. took our car to the nearest tire store, then came back and picked me up. only had room for 2 passengers.all with in 20 minutes. thank you Ron read more

These people are complete crooks. They have a contract with APD and rip people off by not allowing victims of car theft to avoid additional costs and mileage fees by towing directly home- instead they force recovered stolen vehicles to be taken directly back to their place of business. I called them directly to attempt to speak with driver before their arrival, and I was told that the call center is unable to put drivers in contact with vehicle owners in a stolen recovery situation. But if AAA does all the work for me (and them), it's no problem at all? We could have replaced missing tire and gotten a boost to drive home same night, living less than 5 minutes away from where our vehicle was recovered, and avoid the $250 tow fee - but APD literally told us we should wait it out and casually said that our AAA membership would most likely honor covering expenses. This was completely false. The person I spoke on the phone with was horribly disrespectful, unprofessional, and rude. Zero customer service skills, I hope this place goes under (but it won't because APD keeps them comfy taking advantage of victims of car theft). I will never recommend this business to anyone. Oh! And to top it off, their 'West' location only accepts cash - no cards or checks... shady much? read more

Had a problem with my brakes and thought I needed a tow through AAA. George from Santa Fe Tow came by and took a look at the car with my permission. He identified the problem within seconds and fixed it. One of the nicest workers I have EVER met. Great representative. read more

What a shame I had to give them a star at all. AAA called them for assist, gave me an ETA time. I waited 1 1/2 hours with no word from any one. Called AAA who had to hang up and call me back. This company couldn't even be bothered to tell anyone they weren't coming as they were to busy. So not only upset with them but AAA as well. Finally after sitting at the intersection for 2 hours another company arrived. They not only called me that they were coming but texted when they had what I needed and when they would arrive. So, shame on you Santa Fe tow! Unprofessional and I hope AAA, or anyone else, never calls you again. read more

Had my car towed from my condo complex and went in very frustrated but Herman and the rest of the staff were very friendly and helpful. Even apologized for the trouble when it wasn't their fault. read more

I would NOT recommend Santa Fe Towing to anyone after the experience I had. The young woman at the front desk was HORRIBLE, unfriendly, rude and un professional. My sister's car was towed because her husband had a heart attack while driving and the police called SF Towing to remove the vehicle from the side of the road. My brother-in-law passed away and I took my sister to pick up the car. My sister was obviously devastated and forgot her wallet and they would not allow her to take her vehicle without her ID, I understand that, but when I told the girl the circumstance she never offered her condolences or said we will work with you to get your vehicle because this happened on a Friday and it was going into the weekend and the following Monday was Veterans day. Also, the employee never mentioned they only accept cash. When we called to see if they would release it outside of the business hours they wanted an additional $50. They also charged her the days they where closed due to the holiday. This while they KNEW what my sister was dealing with and it was NOT some random excuse, which is probably why they are such assholes to deal with. However, I am a business owner and I work with the public ever day...all day long and I am always sympathetic to what is going on in peoples lives. Therefor, I will not only give you a bad review I am going to go out of my way to notify the Bernalillo Sheriff's Dept. as to my experience with you all, in hopes that they will use your services less. May you all reap what you sew. read more

Something fishy about Armando's: driver lurks in the mall lot North of La Salita, doesn't warn people to park at the restaurant, boots your car, charges (an arbitrary?) $75 cash to free it. What does each person earn: strip mall owner, driver, Armandos? read more

Santa Fe Tow is a AAA contractor for battery service and other emergency service. I bought a top of the line, $120 battery from them in 2014 with a 72 month warranty, with 50 months now left on the warranty. The battery needs to be recharged with some frequency. I had it tested today at a Brakemasters; it tested low. AAA sent a Santa Fe Tow (beat up) truck for which I waited an hour and 15 minutes (being told it would be a much shorter wait). The Santa Fe Tow driver was aggressive from the start, suggesting that I must have left the lights on, literally in my face. He fumbled to open the hood of my car, which I tried to help him accomplish. He tried to stop me from talking to AAA about the situation while he supposedly tested my battery. After he did so, if he did, he suddenly closed the hood and drove off without confirming the results of his test for me--just left me high and dry. I called Santa Fe Tow, whose dispatcher essentially told me that their drivers are all just fine. I have made a formal complaint to AAA. Work with this towing company at your own peril. read more