My experience with Dr. Kumar's office was extremely disturbing. Several days before Dr. Kumar left…read morefor vacation, I contacted the office multiple times requesting a refill of my pain medication (Norco). Each time, the staff assured me that Dr. Kumar would handle it. He never did. Despite repeated calls and clear communication about the urgency, the prescription was not refilled before he left town. Because of this failure, I was left without essential medication for about 10 days, causing needless pain, stress, and disruption to my daily life. The office staff were consistently difficult to reach, and when I did manage to get through, I felt they showed little compassion or urgency in addressing a very real medical need. I filed a complaint with the California Medical Board regarding this incident, and I have written confirmation that the complaint is currently under review. This experience was unacceptable, and I hope it helps others choose their care providers wisely.

Dr Kumar has been my Pain Management Dr for about 10 yrs now. He is kind receptive and has always…read moreworked with me and all my pain issues. I wouldn't recommend anyone else

I've been a chronic pain patient do 45 years. Asked my…read moreprimary provider to refer me somewhere where I could discuss other options of medication. Possibly reduce or eliminate the narcotics if there was new medications available. I've been on the same medication ans program for the last 15 yr and I'm functional. I made this clear to the provider at Universal and they made a suggestion to try Subutex. I picked it up and followed directions on waiting to start it. Took the first 3 doses 12 hr apart as prescribed. I was very uncomfortable it was not managed my pain. This was the weekend so I was going to call Monday to talk about adjusting the medication as they had said. When I took the 4th dose I had a very bad reaction, felt like I went into full withdrawal. Vomit, hit,cold shakes and headaches for over 2 hr. I was on the verge of calling 911 but got through it. If this had happened when driving or at work I'd have lost my job!!! I called the office first thing Monday ( about 2 hr after the bad reaction, I was still sick). The receptionist would not allow me to speak with any provider to get information about whether I should take the next dose or increase or what to do!!! She wanted to schedule me for an appointment next Avalon about a week !! I pleaded with her that I needed advice on what to do with the meds and what would be safe. She started getting short with me and said just go to urgent care. When I agreed with the provider to make the change she told me we might have to make adjustments but then I can't talk to them. !! I ended up within g another 12-15 hr to start to feel withdrawal again and the started my old meds at 1/2 dose for the first 2 12 hr because I was worried about how they would hit me with the subutex in my system. I took the day off work because I can not go through that at work. I would never recommend universal pain if this s how they operate. I've been in pain management for decades and never been treated this way 0 STARS!!!

Unfortunately, Universal Pain Management has become a pill mill and a "factory" for procedures…read moreleaving those of us with serious health issues in worse condition than when we started with them. I have Lupus and Ankylosing Spondylitis. I have endured 4 spinal fusion surgeries with excellent surgeons from UCLA to Holy Cross. I am not here begging for meds...I was here for alternatives to that. I.e.acupuncture; massage; epidural, etc. The women at the front desk defy all rules of professionalism and should be working where there are no patient interactions. The quality of care is terrible and I wouldn't refer my worst enemy. I suggest they close their business down and start with fresh outlooks for people coming to them for HELP!!! Please, do not come here and ask your doctor for a new referral. I have been ill for over 15 years and my doctor referred me here. On my first appointment I knew it was NOT GOING TO WORK OUT! Was ultimately referred elsewhere. Hoping this helps some people out there who will read this!!!

I see Dr. Lo at Providence Facey Medical Group, and I can confidently say he is one of the kindest…read moreand most empathetic doctors I've ever met. I could honestly write a novel about how much I appreciate and respect him! Dr. Lo respected my decision to avoid opioid medication and thoughtfully recommended alternative treatments for my back pain. Eventually, the cause of my pain was identified as a birth defect requiring surgery, and his guidance throughout this journey has been invaluable. The entire staff at this office is knowledgeable and supportive. They always respond promptly to MyChart messages or phone calls, and I'm consistently seen on time. On the rare occasions when delays arise due to circumstances beyond their control, they always communicate updates about wait times. I've never felt unwelcome or like a nuisance while at the office--it's truly a warm and professional environment. Dr. Lo now has Ryan, PA, assisting him with patients, and he's a fantastic addition to the team. Like Dr. Lo, Ryan is empathetic, approachable, and equally committed to providing excellent care. I strongly believe in the idea that "you get what you give out to the world", and this office is proof of that. Dr. Lo, Ryan, and the staff exude positive and caring energy because they genuinely care. I'm so grateful for the amazing care I receive here!

I have been seeing Dr Lo for severe pain through my neck and both my shoulders, that limits my…read moreability to work from my phone, drive long distances and even to read for any amount of time. Dr Lo and his staff, Gabby, Julia, and the rest of the team are not only professional but actually care about me as a human being. He has several options that all work together to not only help relieve pain but working to make me stronger with better mobility. His concern is genuine as is his teams and from someone who doesn't like doctors this is high praise. Highly recommended Dr Tony Lo

Friend Lindy referred me after knee injury last week, already making notable progress after visit…read more Chris is a total pro and really went the extra mile to look after me. Definitely going back and interested in the other wellness options they have to be pro-active, at 52 and VERY active its imperative for me for maintaining the lifestyle that matters to me.

Chris and the staff at MEND are excellent. Have a chest injury. Been doing Cryotherapy twice a…read moreweek. On schedule with recovery plan. Top notch. Thank you.

These people are scumbags like most pain management doctors are but these guys don't even pick up…read moretheir phones Go straight out hang up on you. They only deal with workers comp or lawyers for injuries . They're the cream of the crop I'd say be careful with them but you probably won't even get a hold of them.

IF I could assign less that 1 star I would. Took them 2 weeks to return my call. Once I saw Dr…read more Baker, he promised the pain prescription would be sent to CVS within 30 min. Not so; I went to the Pharmacy 5 times - no prescription. Called in to talk to some one (any one) and got a call back the next day. Prescription is in. Run to Pharmacy - although the script was in, Pharmacy was waiting for a "call back" from the doctor's office. Called yet again and waiting for pain meds. In the meantime, they ran a scam on me. Started billing my insurance $1,400 for a 50-min acupuncture session, although I had paid for the treatment. AVOID THIS PRACTICE IS YOU CAN.

Dr Kim spent 5 minutes with me. Didn't shake my hand, left door open, didn't ask me about my pain…read moreor my anxiety I've been going through. Told me to find another doctor if I'm taking Xanax or any benzos for anxiety. So I take it as needed. Not along with my Percocet which I'm allowed 2 per day. I've been with Synovation Medical Group for 4 years and never had a problem before until I saw Dr. Kim. He was so rude and uncaring. He was only focused on me stopping my benzos that he didn't have the time to read anything else like I had an authorization for trigger point injections. He shocked me from his rudeness that I forgot to mention it. It was in my file. I was supposed to remind him.

I had my 1st consultation with Dr. Kim today. Wow! Was I impressed!…read more Dr. Kim spent about an hour with me asking me questions about where my back pain was, taking my medical history, reviewing my xrays. Then showing me exercises, even a recipe for an anti-inflammatory tea. He scheduled me for steroid injections tomorrow. Dr. Kim combines Western and Eastern medicine for long lasting relief. I don't take narcotics and get so frustrated with doctors pushing drugs on me. Dr. Kim doesn't do this. He addresses a healthy approach to healing pain and really cares about his patients. Btw, even with all the time he spent with me, I didn't have to wait. His staff doesn't double book.

Dr. Vo was referred to me by my primary care for pain. After completing 20 minutes of paperwork and…read moresome irrelevant questions such as are you married, what level of education do you have etc. etc. I was placed into a room to await Dr. Vo. Ridiculously enough the paper work which I just spent my time to complete with my answers was not even looked at by the doctor as he asked me the same irrelevant questions, what do I do for work, if I am married and what is my education level. He then assumed I was an executive by where I worked. After the doctor asked me the same questions just to type the answers into his laptop, he then has the audacity to ask me "well what can I do for you". I just told him I was there for pain, had he not listened or even attended medical school. He did not even examine me, he only quickly ran his fingers down my leg and thought he was educating me on some sensation diagnosis. Dr. Vo does not do anything other than prescribe pain drugs, no examination of the pain site, doesn't check for bruising or swelling. Complete waste of time as all he seemed to only care about if my copay had been paid. Not recommended and will not return ever again.

We recieved very poor care and service here with questionable billing practices. Office staff was…read morevery rude to us.

The quality of care was 5 stars. Dr. Desai performed 2 PRP injections both went very well. Dr…read more Desai evaluated my medical situation and suggested a course of action. I agreed and I am pleased with the results. The front office was helpful and treated me with respect.

From the owner: We are dedicated to staying up-to-date with the latest research and technologies in pain…read moremanagement, and to treating each patient with respect, dignity, and understanding. At Performance Sports and Spine, we strive to improve patient performance, function, and quality of life by providing the most advanced medical care to every patient through integrated clinical practice, education, and research. We believe in treating each patient with the compassionate care that we would provide to our own family members. We believe that movement is medicine. We seek to understand the root cause of your pain so that we can create a tailored treatment plan utilizing a multidisciplinary approach.

New Hope Acupuncture truly lives up to its name. When my daughter was diagnosed with Bell's palsy,…read morewe were scared and unsure of what to do next. From the very first visit, they went above and beyond to care for her with compassion, patience, and incredible skill. Thanks to their treatments, she has already regained about 80% movement in her affected face -- something we honestly couldn't have imagined so soon. I am beyond grateful for New Hope Acupuncture and absolutely recommend them to anyone seeking effective, caring alternative medicine.

I love New Hope Acupuncture! Dr. Koh and the staff are absolutely incredible. I have been going in…read moreregularly for the last three months and they have been keeping my sciatic nerve pain and neck pain in check. I so look forward to my visits and getting to catch up with the whole team. These are some real human beings, who talk to you and treat you like a real human being. Never trying to sell you on something you don't need, just wanting to help you feel your best. I highly highly HIGHLY recommend going here if you're in need of some relaxation and tlc on your body.

I could talk about how kind they were to me and my young son, how attentive to my needs and how…read moremuch focus they gave me AND the right amount of seriousness for what turned out to be a serious issue. I had a splinter and it caused an infection. I went in for antbiotics BUT ended up needing surgery. And if Lorena had just treated me as an average idiot and sent me on my way, I'd be minus a digit now. And they called a few days later to check in on me! Who does that these days?! Five hundred stars!

Love Dr Yi but you won't ever get a call back if you leave a message and no one ever answers phoneread more