1. Valentine Roofing

    1. Valentine Roofing

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    Tukwila, WA

    Valentine Roofing

    3.2 (121 reviews)
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    Services - Valentine Roofing

    Gutter cleaning

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    UPDATE (06.09.26) Despite promising they would match our existing cedar fascia, independent carpenters confirmed Valentine used a cheaper pine, which, in addition to not matching original cedar fascia, won't last in PNW. UPDATE (05.27.26) Updating our review as we are now seeing that Valentine's shoddy work includes driving nails back out through our ceiling's drywall. This has been an absolute nightmare of grift and incompetence. Misleading quotes, unprofessional finishings, clearly scaling with cheap labor since being acquired by a private equity firm, while hiding behind a previously established brand and a warranty program. UPDATE (04.28.26) +1 Star. Valentine promptly sent a team to address the fascia that was misaligned as well as restore the 45-degree miter joints where those boards met at corners. They also applied sealant along some of the flashing edges. ORIGINAL Beware: Private Equity Owned Brand Stretched Thin I relate the following with all due respect, and hold no animosity toward any individual, but I want to hold Valentine as a company to the high standard it advertises, as we did not get the quality of workmanship for which we paid. What we witnessed/recorded from the time the work was scheduled through its completion was a company scaling beyond its means through deceptive bidding and sloppy labor. This is an all-too-common story as small, locally-owned companies are acquired by larger holdings (e.g., conglomerates, private equity firms) and then squeezed to scale and increase margins. This appears to have happened with Valentine's Acquisition by Infinity Home Services in 2022. Valentine won the bid over other prospects through a lowballed quote. We asked very clearly for a "worst case scenario" estimate, including if the roof essentially had to be completely rebuilt, but we ended up more than $9K over the base estimate, which was $3K over the "worst case scenario." During the initial phase of work, we couldn't reach the foreman (who more than once stated that he was out of cell service on an island or on other job sites) nor could we get a response from his backup. This improved in the second week of the work after we raised concern. He was responsive thereafter, albeit often dismissive of our concerns. This included our concern over downspout disconnection leading to water pouring into the eaves over two days, resulting in visible water damage. This was initially dismissed as a non-issue until I sent video (screen-capture from that attached) illustrating it clearly was a problem, after which the foreman sent someone to reroute the water pouring into our roof and eaves. This lack of attention to detail upfront showed a lack of preparation or care. (We raised concerns about the unique build our roof/eaves and gutter system before the work and Valentine insisted it had decades of proven experience with these kinds of homes in the PNW.) So, our position after the work "finished" about a month ago, was that we wanted Valentine to reassess its work, ensure that water damage, sloppy or rough finishings (even just aesthetically, aside from painting), and incomplete fixes were corrected; overall, that the work was brought up to the high standard IHS has advertised to build its acquired brand. Eventually they agreed to send a team to evaluate. After that, they agreed to some fixes. While I greatly appreciate the workers who came out to address a few of the issues, we are left with rough, DIY-looking flashings and facia replacements that were not cut and caulked to match the clean miter joints they replaced--to name a few of the issues that were exacerbated by attempts to fix--not to mention those issues that went unaddressed. The issue here is clearly a lack of project management and oversight, which I would expect to be handled for a $38K composite/pvc roof job (i.e., I should not have had to remind the workers that Valentine already agreed to miter joints, etc.). Buyer beware: they're private-equity-owned and doing sloppy work behind a brand established under previous ownership.

    This is what it is supposed to look like

    Started 4 years ago and we are still dealing with a leaking roof. Took 2 years for them to come out and repair the ceiling in the house from the first time. Now they are saying it's my fault from a leaking chimney. The tech who was out to wrap the chimney said that Valentine did not put the right flashing on the chimney. His boss texted me (always by text never face to face or a phone call) and said that the pictures show my chimney is now leaking because it is old and has cracks. No one said anything me when they replaced the roof. Now I have a 120 yr old hose that is leaking and they are saying it's my fault.

    A Valentine mug, tea, honey stick, chocolates & a magnet - A touch of class not often seen these days!
    Brianna C.

    Valentine Roofing is pretty good. CONS: * Too many people to communicate with. From initial phone call to sales rep to project manager to foreman and a couple others in between.... It's A lot of people, which tells me they have too many on the payroll. * They were the lowest bid, HOWEVER, by the end of the job (Full roof replacement) We ended up paying a bit more........Bid was $16,500 +tax but final was $23,000. * We went into the attic and found quite a bit of debris from the tear off. Shingles, etc. We've hired some insulation guys to clean it up when they come by next week to fix our insulation. PROS: * Great communication. You can call and ask questions but they preemptively call AND text you to update with any information. * They clean up the job site daily and use their own on-site toilet. * They work HARD & LONG to get the job done. It was dark out and they were still working well past 8:00 pm to finish up. * ALL employees are great, kind, professional. After the job was done, they sent us a very sweet gift. Pic attached. Thank you Valentine!

    It leaked all down the street as they finally drove it away after I demanded they remove it.
    Kevin P.

    They had their employees use a make shift outhouse fashioned in the back of their work trailer. It leaked all over my driveway down my front entry. They left it there for 2 weeks never cleaning it, letting the hot summer heat cook away. When I finally figured out where the putrid smell was coming from I lost it. They left the site with nails and staples litter throughout my property. They ignored my complaints. The dumped raw sewage on my property, that should say enough. See pics

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    11 months ago

    Excellent service. Clean up every day. I highly recommend. Workers very considerate

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    Page 1 of 4

    Ask the Community - Valentine Roofing

    Review Highlights - Valentine Roofing

    Eddie kept us informed each day throughout the whole process.

    Mentioned in 7 reviews

    Read more highlights

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    Valentine Roofing - roofing - Updated September 2026

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